Reliance Digital Complaints & Reviews

I have purchased 2 hitachi 1.5t split ac. Both are giving trouble since installation - splashing water. Repaired 3-4 times by local technitians but no result. Morevere again i lodged complain on 4th june17 but not attending so far. So, i want replacement of both d acs. These acs are in use in a beauty parlour. Without ac i am in acute losses daily.
Mob. No.[protected], e-mail add kachari. [protected]@gmail.com

Hi team,

We have purchased the sony home theatre on 25/5/2017 at muttukadu road (Ecr), thiruvanmiyur, chennai-41. The service people on installing the home theatre, had broken our sony tv (5 months old) 's display panel. On complaining this to the store, the store in charge mr. Ansari ([protected]) and the service engineer mr. Dinakaran ([protected]) have accepted their side mistake and had promised to replace a new tv for the broken one. After a week's time there is no response or inappropriate response from them. Please look into this issue as soon as possible and we want a new tv to be replaced.

Ps: we have phone call conversation recordings with mr. Dinakaran, mr. Ansari, and the technician on the issue.

Hey
I had purchased reliance jiofi device on yesterday june 2017 for 1999/- at reliance digital store, gadchiroli, maharashtra but the device is not yet activated. I didn't get any confirmation message that my sim is ready for tele verification. So i called the tele verification number and enter my details which in my case is the date of issue on my driving license but they say i have entered the wrong details. I tried it a few times and then i move to the store to see what the problem is. The store representatives try as well but they are flustered too and they can't understand what the issue is. I was asked to talk to a customer rep using number [protected] but no response yet.
My jio no is. [protected]
My alternative contact no [protected].
Plz resolve my problem at the earliest or give my money back. This has been dragged a bit too far.
Thanks
Ketan

I had booked an air conditioner from reliance digital on 28th may 2017 and was delivered on 29th may 2017. The ac was faulty and the service guy informed that it will take 4 days to get it replaced. Since then i have called the service centre and the store kept saying that we are awaiting approval from the brand. I spoke with several people and the customer care of reliance digital but no one was helpful.
Deepa/archana/swapnadeep
All of the above have just been least bothered of helping customers and have just made me more angry.
Swapnadeep requested for an extension of 4 days and still there was no follow up. I called after 4 days and he gives the same excuse.
Reliance is a horrible company and will not trade with them henceforth.

We are very dissapointed due to the service of your "Reliance Digital, DD mall gwalior MP"

मेरा नाम नवनीत जैन है मैं ग्वालियर का रहने वाला हु . मेरे द्वारा २४-०५-२०१७ को lenovo G51-35 laptop, reliance digital store से खरीदा गया . जो अगले ही दिन प्रॉब्लम करने लगा .रिलायंस डिजिटल स्टोर के एम्प्लोयी द्वारा मुझे बताया गया था की किसी भी प्रकार की खराबी आने पर प्रोडक्ट को 15 दिनों के अंदर रिफंड किया जा सकता है . परन्तु जब में स्टोर पर प्रोडक्ट वापस करने गया तो उन्होंने प्रोडक्ट वापस करने से मना कर दिया .
उसके बाद भी मैं lenovo company से D O A certificate लेकर company के स्टोर पर एक्सचेंज पालिसी के लिए अप्लाई किया . और स्टोर के द्वारा एक्सचेंज करने से मना कर दिया गया . और money भी refund करने से मना कर दिया . और स्टोर द्वारा force किआ जा रहा है की कोई और प्रोडक्ट खरीद लीजिये .और यह भी नहीं बता रहे है की कितना समय और लगेगा . आप के के स्टोर के द्वारा मेरे पहले ही 14 दिन खराब किए जा चुके है . वह और समय खराब कर रहे है . कृपया कर मेरी मदद की जाए . आप के स्टोर के द्वारा मेरा time व money दोनों ही बर्बाद किआ जा रहा है .
और हर बार स्टोर पर जाने पर आप के एम्प्लोयी द्वारा attend नहीं किआ जाता व समय बर्बाद किआ जाता है . आज भी जब मैं स्टोर पर गया तो मेरा laptop जमा कर लिआ गया और एक कच्ची रसीद मुझे पकड़ा दी गयी .और सर्विस नंबर मांगने पर मना कर दिआ गया .

क्या Money मिल जाने पर आप के स्टोर की कोई जिम्मेदारी नहीं बनती कस्टमर के प्रति . reliance digital store की सर्विसेज बहुत ही खराब व कस्टमर को परेशान करने वाली है

This is jitu nehra and my registered mob. No. Is [protected].
We are very dissapointed due to the service of your "reliance digital, cgr mall sri ganganagar"

We purchased a hitachi ac and a safetab ac stabilizer on 19th may.

First they did not give us the correct information about the product.
And now they not giving tolerable response of our complaint.
The stablizer is not working from 26th may and we are continuesly complaint from 27th may but without provide solution our complaint are closed everytime.
All complaint (Call) no. Are mention bellow —

1. [protected]

2. [protected]

3. [protected]

Last two complaints are closed without attending any technician.
Is it a joke that a customer complaint again and again and your attendees closed it without provide solution.

I request you to please provide me proper solution for the same.

I have purchased hitachi ac on 05-june-2017 from reliance digital-h. No.5, block hd, pitampura
Landmark near kohat enclave metro station,
Delhi – 110 034.
Cin no:u01100mh1999plc120563

Today, dated 06-june-2017-ac installed in my home, but after installation their remote control not connected with ac unit.
Attached bill copies for quick reference.
Get it resolved my issue.

Mukesh jha
[protected]

I purchased samsung tv 50 inches on 28th may 2017 at reliance digital gachibowli on the advice of reliance executive named akshay as he told 55 inch tv will not fit my tv unit. But when the product reached home and was opened by technician on 30th may 2017, it was found that 50 inch tv has become very small and 55 inch will fit correct for my tv unit and got the same confirmation from the technician. On the same day, i went to the store and asked to replace with 55 inch tv and i was told that they need to get approval from higher authorities and after continuous follow up, the store manager linga swamy told after a week that the approval got rejected because that is the last piece available. I am surprised to hear the reason for the decline of the replacement.

Dear sir,

I have made a payment through net banking (Sbi) to jio for renewing my
Broadband facility on my phone number [protected] with rs.303 through
Net-banking on 10th march 2017. Since the broadband facility is not
Extended on this phone, i contacted jio helpline who informed me that
They are not in receipt of this amount. Then i contacted sbi and their response is given below asking me to contact the merchant.
Quote:
"madam/dear sir,

With the reference to the below query, we would like to inform you that the aforementioned transaction has been settled with the merchant on march 11, 2017.
Kindly approach the concerned merchant with below details for further assistance in the noted matter.

Payment id: igaaxzocd2
Pgi ref. No.: hsbi[protected]
Ref. 1: br00000ykwat
Date of txn: 10/03/2017 09:17:06
Amount (Rs. Ps) 303.00
Status: success

Sorry for the inconvinience caused to you in this regard

With regards,
N venkata rao
Manager (Sys)
Alternate channels & payments
State bank of india
Local head office
Hyderabad
[protected]"
Unquote.

My phone number is [protected]

Please advise me for my next course of action.
Thanking you,

R v divakar

I brought a lg convection oven mwo mc2846bct on 05 may, 17 from the reliance digital store at aundh next to westend mall. I am so fed up with the hopeless and callous attitude of d persons servicing customers in reliance digital. First of all don't buy any home appliances product from reliance digital. Their service and address of customer complaint is d worst in dis world. From day 1 d lg machine was not working, d grill and convection mode was not working. Dey took one month for d product to be replaced on 27th may. Dey did not pick up calls and everytym a new person answered d call and said dat it is d first tym dey are hearing about d issue.. However somehow we managed to have d machine replaced but d new one is also faulty. We cannot bake products in d new machine as d machine is not pre-heating, the cake wud remain half cooked. Again d customer service people were not ready to take d complaint. Dey are rude, at first dey said dat dey r not ready to listen to d complaint, as d machine is replaced, dey wud not be able to help me further with anything. As if it is my fault dat d machine is not working properly. Now dere is no progress on d complaint and i am left wid a malfunctioning machine. I feel cheated of my money. Thank god i stopped myself in d way from buying a ac again from day store and went to vijay sales instead. From day one dis was a very humiliating experience to go to reliance digital. First of all dey don't keep reliable products in dere store, and dey don't care about customer experience, dey are doing business to dupe people of dere money

Hi,

I had purchased an led tv on 3rd june 2017 with so number:[protected]. I had also purchased a 'v-guard' made stabilizer along with the tv. Later i realized that since i have an ups at my home which takes care of power fluctuations and protects my tv. Neither i was not aware of this fact at the time of my purchase nor i was told by the sales person at the stores.

When i had called to stores today to explain the fact and requested for exchange of stabilizer with any other suitable item which is at same or higher price, my request was not obliged. They say that the goods once sold sold can't be exchanged.

Just wanted to understand that if the seal is not opened and the customer wants to replace the item with any other item, what is the problem for replacing?

Hope my request will be considered and addressed.

Regards,
Ravindra kolagani
+91 [protected]
[protected]@gmail.com

Hello sir,

I already called 10 times to support number [protected] for my AC service request and emailed them 5 times for the same but no one came to my place nor anyone called me for the same.

I have logged this request on[protected] Friday and today is 9th day of my request but still I didn't get any resolution.

Three times service request number was assigned to me and three times I have got message that my service is completed but no one came to my place for the same.

Everytime I called them they promised me that person will come to my place at that day only but today is 9th day and still no one came.

My registered mobile number for service request is [protected].

Please help me.

Thanks and regards,

Bhavesh Modha
[protected]
[protected]@hotmail.com

My set top box is not working. I filed my first complaint on 5th may 2017. The reliance technician visited our home after two week and said that setup box not working and will replace immediately. The issues remains unsolved. It is a shame for a company with such big name, failing to solve customer issues.
Smart card number[protected]
Contact number [protected]

One of the worst service ever faced, from last 4 days our fridge is not working, called call center atleast 25 times, nothing is happpned.

Fridge gas leaked, reliance has given 2 year extended the warranty, Sumsang fridge purchased in Jan16 at GIP, Reliance Digital.

One of your service provider - Nikita (MBL-[protected]) is saying that we should fill the gas from outside and she will reimburse after 5-6 days.

Seems we did a great mistake by purchasing fridge from Reliance Digital.

Can someone look into the issue on an urgent basis and get the issue resolved.

Complaint No - [protected]

My registered phone number- [protected]

Regards,
Jawed Hasan

I had purchased 1 Ton Voltas Window AC from Reliance Digital CBD Belapur stores.
It's really bad experience as a customer to me.. It took two days to deliver the AC to them after so much of follow up that to Display model .. I live in 2KM area of that store still they took so much of time.. After delivery I was chasing for installation ... Lost couple of days in that...It was really frustrating for me...to follow up.. Finally guys came with Service engg n installed.. But these fools forgot to bring remote control of AC... I still can use I know.its been more than week but these moron havnt given Remote for my AC..such unprofessional guys... I feel sorry for them. I guess these r unpaid guys who r working without knowing anything..

Smart card id[protected]
DTH not working from 26 may 2017. neither they are providing service nor they are refunding money. DTH is recharged for one year with amount of Rs 3000. From above date almost daily complaint is made on phn no. [protected]. Mail is written on 1 june 2017 at [protected]@reliancedigitaltv.c om

kindly look into matter.

RANJNA MEHTA
M/0 HARSHAM MEHTA

1. I have made payment of 21st of may but i have received delivery 28 of the month and ac was not installed till 02nd of next month.

2. The number mentioned in the bill is not working. Customer care is not providing number of the store.

3. It was committed that technician will call one hour before hand but the call was received when he was at my door step. And i was not available at my home and he denied to wait.

Dear ril digital,

We have purchased whirlpool 1.5 ton ac with r41 compressor and paid amount for the same but after two days we have received r22 compressor ac. Sales person mukesh clearly told us that this is new technologies of r41 and in every company now due to regulatory issue it is compulsory after few year for r41 compressor. There is huge price difference in r41 and r22 compressor but they cheated and taking money for r41 and giving us r22 price cost variance around 6000 in both technology.

Bill no txn #12 dated 28.05.2017 amount paid 31990.

Due to wrong commitments and wrong product delivery to me, my wife and 3.5 years old daughter harrassed and come reliance digital on regular basis for correct products or refund of amount. But no resolution.

Please do the needful.

I, a balarama krishna purchased 1. Whirlpool 240 l fridge and 2. Panasonic micro oven on[protected] from ongole reliance digital. They delivered on[protected]. On the same day fridge opened and found it is not working. Later a service person name nizham came and found here was no gas in it, that's why cooling is not coming. Hen after i went so many times to ongole reliance digital. I asked them to replace it with a new piece. I also talked many times with toll free no : [protected]. My voice is recorded there with my phone nos [protected] and [protected]. Every person from there also saying that the problem is solved soon. But not solved. So i request you to replace a new fridge in the place of new not working fridge. I need not want ane service to the same.
I need demo for micro oven. Pl take necessary action immediately.
Thanking you,
Yours sicerely,
A. Balarama krishna
10-3046/1, kotareddy nagar,
Kandukur - 523105
Prakasam dt., a. P.

I purchased a sony 40inch led tv from relaince digital srs mall lucknow on 27 may 17 and despite numerous requests the tv has not been installed till date.
I have contacted the customer care and the store from where i purchased the tv but nobody has turned up for its installation.
I have been contacting the store evcen and there the persons attending the phone are utterly disrespectful and even have told me that it would take seven days to install the tv.
It is a matter of great shame for such a big brand to be let down by such store operators.
I would request you to get my tv installed asap.