Reliance Digital Complaints & Reviews

Worst customer service. Uncivilised bunch of staff. The store manager, consulting loan agent and the Jio sales executive "VIJAY" are such nasty hooligans who have never know what customer service is. Wonder how such nasty people are working for a big organization like Reliance. Shame on the store and management. very disappointed.

On 8th Nov 2016
@ No.917, 9th C/S, JP Nagar 2nd Phase, 2nd Phase, JP Nagar, Bengaluru, Karnataka 560078ve

Highly irresponsible staff of Reliance digital xpress having address 15/1 block j, block 15, west Patel Nagar, Patel Nagar, delhi-110008. I bought a jio sim from that store on 10/10/16, but it has not started till today ie 7/11/16. They used my code and now I'm not able to buy another one from any other store. When I reached them, first they said they have lost my form then asked me to come another day, when I went thru again asked me to come later. I have gone there 3 times but my problem has not been solved till now.
Disappointed.

My smart card number is[protected] reliance big tv/ dth. i have complained on their toll free number before 3 days. i was assured that my complaint would be resolved in 48 hours. more than 80 hours have passed & in spite of my follow up on toll free number (10 times) no response is available.
We are really disgusted by the kind of service under reliance brand. we had never expected such kind of shoddy service.
We have been loyal customer since last more than 5 years & have been taking yearly packs & such kind of service is provided.

So we were compelled to inform you to disconnect our dth service from 1st of november - from the date of complaint as we have been harassed a lot & we cannot further sustain this harassment from service provider. but no confirmation is there & no response is there.

Suspended
[protected], I transfered my dish connection to a nearby place, i was ready to pay the charges for that but the person who came said that i will deducted from your account. When i called the customer care they said that there will be no charges because it is within 6 months. But connection was suspended, when i called again to the customer care they apologized and activated it. After a day again it got suspended when i check again with CC they said it should have been done within 48 hours, there must be some delay pls wait. Waited for couple of days again i called to the CC then they esclated to some senior staff and he said it cannot be refunded i have to pay 350. Its the same CC who promised me that it will be done within 48 hours and after waiting for a week they say no. Its not about the money, its about the trust. Very poor service, they dont value the customer.

I had purchased LG GL Q282 Titanium refrigerator from reliance digital untwadi mall nashik at 30 th oct. but still not installation or demo from you. i called to many time your staff they are not satisfied me. today date is 4 th nov. still not demo. i want installation as early as possible. your service very slow. i am not satisfy. contact as below number.
Varsha Chetan Pardeshi [protected]
[protected]@gmail.com
Tech expert id 60275106
CIN NO.:- U01100MH1999PLC120513

I bought Sony home theatre on October 27th. I paid the amount at afternoon and I got delivery message with delivery on 28th. But my product delivered after a long struggle with shop and manager it was delivered today 3rd Nov @night 11pm.

Not satisfied with this purchase and no proper information at shop for purchase. After billing they are telling next day product out of stock and delivery message came but they delivering after a week. I don't know is that installation and demo will be give for my product.

Not provided any Dc for the late delivery also.

I don't know what kind of people you employ, your staff is unbelievably rude. I didn't go there to get insulted. I went this morning to your Digital xpress mini store Anand bhavan jodhpur to get a jio sim. I didn't know the process to generate the unique code, so the guy started asking me about my degrees (insultingly)?? What the hell? Oh But he didn't stop there, he continued his insulting insinuations...Is this the way to behave?? They don't even have the decency to talk to a prospective customer. This was my first ever experience with Reliance, and i'm not impressed. I'm not going to be continuing your service. Absolutely disgusted by my experience.

We purchased a UHDTV and a LG water purifier from Reliance Digital in Manthri Mall Malleswaram! Absolute disaster ! The TV set costing 75, 000.00 was delivered almost a week ago and even as on date installation is not done and demo is pending ! What is appalling is the person who came for installation was in such a hurry, he gave us some vague excuse and asked us to sign on his iPad! Even after repeated follow up the tv remains unused . Sickening to see that our old tv which was working is also disconnected leaving us with no tv to watch .
Customers please refrain from buying any products from Reliance Digitals . You will be cheated for sure.
The name of the person who sold the tv in RD was Mr. Dorai and the person who came home to install was Mr. PRASANNA .
BE CAREFUL !
Mr. Dorai :[protected]
Mr. Prassana :-+[protected]

I have bought samsung refrigerator and ifb washing machine on 31-oct-2016 from tumkur reliance digital store which is located at b. h. road, opposite to bata showroom. i gave call to the store many times, but there is no proper response from store. and the installation is kept pending as no service engineer has visited my home. this is very irritating and wondering how irresponsible are staff in reliance. kindly reply me with any update and arrange for installition.

My mail id - [protected]@gmail.com
Contact number - [protected]
Location - tumkur, karnataka

Sir/ Madam,

This is to inform you that my Gionee handset F103 Pro bearing IMEI no. [protected] that was bought from Reliance Dgital in Central Mall, Guwahati, Assam on 29th October 2016 i.e just 5days ago has been unfortunately found defective as it leads to tremendous heating just on using the phone for merely about 10 minutes since day 1 of its use. Also, due to overheating the phone gets hanged sometimes. Even the charging adapter gets highly heated up leading to much heating of the handset which is not expected from a newly purchased phone.

The phone is likely having internal hardware problems and I therefore request you to kindly replace the handset asap as it has been only 5 days of purchase and problems are turning up. My reliance digital relationship ID is [protected].

Regards
Sunirmal Das Choudhury
Ph-[protected]
Mail- [protected]@gmail.com

I bought new refrigerator on 2015 in Reliance digital, Coimbatore. While i purchasing this product, Reliance & Bajaj finserv team charged to me for Bajaj EMI card. But till i am not received the EMI card. Then why they are charged me. Please consider this complaint as very serious. Due to this transaction i am very disappointed. i hope, i will be got response from your side. please find the following details for your kind reference.

Name : K.Sasidharan
Loan a/c No : 4210CD17532658
Mobile no : [protected]

Thanks & Regards,
K.Sasidharan

Dear sir/madam,

I am premlata vyas. yesterday i lost my reliance gsm sim (xillion handset) during night time around 8:00 pm in bhayander (east). i'm afraid the mobile alongwith the sim may go in wrong hands. could you please immediately block my mobile no. [protected]. please update me as soon as you block the sim card.

Thanks
Premlata vyas
Mob: [protected]

The reliance store
Store name:

Hsr layout

Address:

Digital xpress mini, no. 810, sector1, hsr layout, bengaluru 560102, karnataka

The above store is not providing the jio sim from the last 1 month. i have been there for 5 times but every time they that sim is not available or server is not available or any other problem and also they are not providing the details when it would available.
Please look after this and contact the student supervisor for solving my query.
Name - abhishek kumar pandey
Phone no [protected]

Dear sir.
I have made a complainant of my sony 46' led tv. About 9 weeks earlier. On dated[protected] mr. Harvinder from reliance pick up tv. From my house to repair it but so far i could not find my tv. I have made so many complaints about this one on dated[protected] the reference is[protected] other on dated 7/10/2016, 8/10/2016, 10/10/2016, 13/10/2016, and 20/10/2016 they told me that my tv is in sony service center and complaint no is j[protected]Given by sony service center to reliance digital) dated 7/9/2016 please let me know that what is the status of my tv. Please help me
Please find the attachment regarding the complaint

I was purchase an memory card from reliance store and i trying to open the raper of the card, then suddenly my eyes goes to card under the rapper and the card was damaged from the front end, then within the 1 Hrs i again back to the store and told to store man for change the card, he said that the card will not replaced because our Manager Mr. Umesh Kashyap will have rights to take the design, then i told him where he is ? then the store men told me that he was out side right now, I wait him around for him 30 minutes there and after that i make a call with him on mobile no [protected] then he told me that you opened that card in wrong manner that's was the card is damaged but at that moment he was not yet checked that card but he already set his mind the damage is only due to the customer opening process of raper, After that i told him please come and check the card properly after that gives your statement then he told me that please give the mobile to the supervisor after that the manager makes some conversation with supervisor then supervisor cut the phone and click one pic from his phone and sent the photo of that raper to the manager on whats up, after that again he called to the supervisor phone and told me that sir, I checked the image of raper you tried to open that package in wrong manner that was the reason that i will not able to change this,
But my concern is that manager already decided his statement and after that when i request to him for come in store then also he told me that you opened that raper in wrong manner that was the reason that your card is damaged.

I never try to open my card in wrong manner it is already damaged and the store man never check this card to me before give it to me.

I went to get a jio sim at Reliance digital bokaro steel city
They told me sir buy a 4g phone from us then only we will give jio sim for your samsung on8 mobile and 1 sim for the mobile you buy from us
If you buy a mobile from us then only we will issue you 2sim one for on8 and one for the one u buy from us and if you dont buy from here you will not get sim for our samsung on8

That to do
A response will be appricated

Regards
Syed
[protected]
[protected]@gmail.com

Hello Sir,

I have jio sim and bar code ready for activation, but reliance digital store refuse to activate the sim, there words are either i have to purchare LYF phone to get jio sim activate instantly or you have to came after three days to get you jio sim activated.

They have activated one sim in front of me who purchased LYF phone..

But they refused to me by sying the person is not available who activate the sim.

This is clear indification a customer is meant nothing to them

Location: shastri nagar E-51, new delhi-110052

Regards,
Jaspreet

Dear sir,

I have visited three reliance digital store in bhavnagar (Gujarat) today morning.

But i returned from there with lots of disappointment as i was refused to given a jio sim card from all three store. They said to come after monday or tuesdy.

When i asked them what if i buy a lyf smartphone, then they replied very happily that you can get a jio sim if you buy a lyf phone.

So, i want to ask you what kind of policy is this?

If your digital store can not provide jio sim on a very fine working day then what is the benefit or use of this so called jio promotional scheme???

Thanks and regards,
Mohit joshi
[protected]

Baba communications road no 1 vivek vihar hanuman nagar patna 20 realising rs 400 per gio sim from customer and harassing the customer regularly on each everu date andalso not giving after sales service
Further selling mobile hand sets of chinese as well as reliance at the rate ofblack marketing.. Police has earlier raided his shop for illegal business but he is selling the sim of gioat the rate of black market.
Raj kumar singh vikram
Advocate
Patna high court

I bought a mobile router from your store caled Sanjay Telecom main bazar Nabha on 23/10/2016 after purchasing i relised we were given the old version router i went back to the shop withen 10 mts requested for newer version router
he said it will take 3 to 4 days to cancle the bill before i could give you a new version
i am still waiting so for for replacement or my money back i have NOT used the dongle . Store guys are not very helpful keep making excuses
Please can you help to resolve the complaint as soon as possible
My contact no [protected]