Reliance Digital Complaints & Reviews

Hi,

I have purchased Yamaha home theatre systems at Reliance Digital showroom which is located in Kolkata, chennai.
5th of Nov 16 purchased the product, in that product offered LYF flame 8 mobile phone, till now ( 9th Dec 16 ) I didn't received the free mobile. Just blindly informing we will update you once the material received. If we visit the showroom act like anything, in front of me they will make numerous calls to the other branches but finally they informed me no stock.
They have a policy of billing the product not to the customer satisfaction.
It's very poor response from department head as well as branch manager.

I don't weather I will get the free mobile or not ? Big question from Reliance Digital.

My sincere advice to all of you pls don't buy any products in Reliance Digital.

Ref:
Relationship ID [protected]
Customer's contact ID [protected]
DOP 23.11.2015

Sir/madam,
This is to inform you that I have registered a complaint related to my Whirlpool washing machine (as referred above), which is not been solved till date even after 10 days. Complain number [protected] and [protected]. If my problem persist any more, I shall have no option other than consumer forum as it is very painful to chase and call on daily basis and get the false commitments from your side. Requesting you to either change the machine or solve the issue immediately.
We are facing the worst service experience by one of the repute brand and because of this type of service you are now losing your genuine customers.

SHASHI SRIVASTAVA
[protected]
shashi_tech2000 @yahoo.co.in

Hello sir
I took Panasonic led tv 3 years before and Panasonic gave 1 year warranty and reliance digital also called as Resq collected 2800 for 2 years extended warranty. Now my tv is in repair since 21days no one is attending to repair in and misguiding me that next week parts now available.. The warranty elasps in January 2017. So they are making excuses to time elasps and close the warranty. Please help me to sort of this matter in urgency..

We bought whirlpool washing machine on 4/4/16 at Reliance Digital Mogappar, Chennai. Last month we complained to reliance digital toll free no. Then one person from reliance came and found that one part to be replaced.( Bearing like) Now after repeated queries we are not getting the part replaced. This gives us great difficulty since my wife is already a sick patient.so, please either replace the part or change the machine since we bought just 6 months back only.Otherwise we have no other option but to go for consumer court.

Customer Name; S. Babu Cell no; [protected]

Sir, I had purchase mobile on 14.10.2016, this problem in first date only I don't want to repair it and I want new handset because service had taken set from me I do not how and what changes make in my phone, I had already complaint to you regarding this problem u told me that software issue it can be solve by software loading but it is not and you can take my handset for repair. I am not satisfy with u r service. U and reliance digital is cheated with me.
I want a new handset otherwise I will fight for this. In Job sheet mention that Unit Laying at : Customer but actually unit at present unit will in Service Centre Only. This Job sheet is actually misguide to Customer. I am already attach a Job sheet Xerox Copy. till now at date 30.11.2016 at 4.58 Pm service told me that port problem, tell me it a month only how can I take repair device. I want only new handset other wise Take necessary action form my side. I will give u only two days to give me new hand set, otherwise after tww days, I want my money back.
Regard

I had already visit a service center and also mail a scan copy, they told me that it take 10-12 days for part repairing, This is my new handset I don't want to repair and I want a new handset because it is hardware issue.
provide me a new handset in two day after two days I want my money only not handset also.

Arun Kumar Patel Job Sheet No. GC 16B00138033

I had purchased the micromax 49 inch tv. The tv is not working from last 20 days. They are not providing any service nor they are sending standby tv. Instead of providing service they are sending me message your complaint has been resolved. How the hell can they send me message like that. They are sending to give better report for complaint resolve. I want the ceo to justify this. I want the standby tv by today.

Dear sir/mam,

Have bought cell phone of rs 10, 990/- on 03rd dec 2016 around 6:51 pm @ reliance retail ltd store code (Pos)- 7542 rz-506 c raj nagar plalam coloany pillar no.59 new delhi-110045 on help of your sales man id 60334403 mr. Shailesh kumar

Than i have paid the amount by debit card (Kotak mahindra bank debit card number [protected])

Your sales man swipe card and debited amount of rs 10, 990/-, immediately as per below mentioned bank email alert but he said transaction is not success and he denied for giving cell phone and written me in blank paper with store stamp this amount will be credit in your account till tomorrow but as per bank its already credited in reliance & talk with concern company and said there is no bank issue

So please refund the payment of rs 10, 990/- with immediately

Transaction success alert - debit card transaction at merchant establishment

[protected]@kotak.com

6:51 pm (23 hours ago)

To me

Why is this message in spam? You previously marked messages from [protected]@kotak.com as spam. Learn more
Dear customer,

Thank you for using your kotak debit card xx3151 for rs. 10990 at reliance. On[protected]:51:21

Account no xx0516 has been debited for the same.
Available balance: rs.16962
Combined available balance: rs.16962
The transaction reference no is[protected]

Important: please do not reply to this message or mail address. For any queries, please call our 24 hrs. Customer contact centre at [protected] (Local call rates apply). To call our customer service from any country outside india, please use our 24 hour abroad helpline number* (Charges applicable) +[protected] or click here to know our 24 hour country specific toll free numbers.

Disclaimer: this communication is confidential and privileged and is directed to and for the use of the addressee only. The recipient if not the addressee should not use this message if erroneously received, and access and use of this e-mail in any manner by anyone other than the addressee is unauthorized. The recipient acknowledges that kotak mahindra bank may be unable to exercise control or ensure or guarantee the integrity of the text of the email message and the text is not warranted as to completeness and accuracy. Before opening and accessing the attachment, if any, please check and scan for virus.

I bought a whirlpool refrigerator from reliance digital of model number ic305neoroy (Midnight bloom). The product i hardly use even for full one year but it became useless just after crossing one year.

Reliance digital has mentioned, the product's compressor is 5 years warranty but whirlpool product department is mentioned the product became out of date and customer has to pay the charge of many parts.

Can you please suggest why reliance digital sell such out dated product in market of kolkata. I bought the product from reliance digital vip road (Near haldiram sweets shop)

My name is s.j. Robert i took whirlpool 6.5 washing machine from reliance digital vashi navi mumbai. That machine got repair on 1st of november. And we place complain on reliance digital. Engineear came on 3rd november and took the product on 13th november from my house telling that we will get back in 2 days. But till date we dint got the product and no responce from them. Now what to do. It would be better if i place a complain on consumer court.. what u suggest...

Since yesterday, I'm unable to make outgoing calls and getting answer " voice mail box does not exist for this number. " Mail to customer care but action taken yet. There is no contact number to contact customer care executives. Is there any idea how can I resolve this issue or should I stop using reliance services...

Thanks & Best Regards

Gaman Jeet

Mobile No-[protected]

Dear reliance team,
Recently I got purchased samsung mobile from reliance digital Guntur andhrapradesh while purchasing seller told to me if you are paying through credit card then you can convert brand EMI interest free instalments + 0 Processing fee are avail up to 12 months., then himself he
converted my loan for that particular offer., but after one week I got a mail stating that your mobile loan charged by
14 % interest + Processing fee,
I was shocked and immediately I Called the seller he is not lifting my call I text him there is no response kindly escalate this issue and solve as soon as possible !!

Thanks regards
Trimurthy !!

Hi, I had brought LG washing machine from Kalyan West Reliance digital store on 14 August 2016. There was 15 cash back offer on ICICI debit and credit cards along with assured free gift on the brand. I have not received any of them and everytime I have visited or complained they are neither courteous or responsive. Kindly resolve. Regards, Dinesh Gupta

Dear Sir/Madam

I bought a HTC Desire 728 on 20/11/2016 at 16:17:40 Hrs from Reliance Digital CV, Gopalan Signature Mall Bangalore. As per the instructions have charged the mobile for 8 Hours. Post which the mobile battery is just draining out. Tried options like disable the mobile data, Battery save mode and also removing the same etc. But no use. Within 2 hours time 40% of the battery is drained out. Had to charge again. Checked for 2 days its the same status. Iam really upset, called the store and was informed to return so that they can send it to service centre. Submitted the mobile to store on 23/11/2016 at 11:10 Hrs and post which received a call from store on 25/11/2016 12:30 Hrs stating that the mobile has no problem and that's how it works and I can go and collect the mobile on 26/11/2016. Iam really unhappy with the way I have been treated and the service which I received from these guys. Iam not asking for a refund but I need a different product fine to pay difference amount if required but would not accept this defective piece.

Regards
Mary Krupa
Mobile [protected]
Email: [protected]@gmail.com

3 Call Number : [protected]
We purchased a Sony TV 42" in FEB 2015 from Reliance Digital Store in INORBIT MALL Cyberabad. ( our first mistake ) .

1) Within a year of the OEM Warranty we had to replace the LED Screen as there were lines appearing on the screen. A complaint was lodged and post inspecting the TV the LED screen was replaced in FEB 2016 which was few days before the OEM warranty got over.

2) Me and my wife were out of country due to which the TV was not functional till August. On return on powering on the TV the Remote was not functioning. We manually tried to change the volume from the rear panel onthe TV. (which did not work ) .
3) Second Ticket was logged with Reliance Digital as the TV was covered under extended warranty. This time we had to wait for 3 weeks to get the complete TV fixed. as the complete motherboard which holds the sensors including the Remote was replaced.
NOTE: WITHIN ONE YEAR SIX MONTHS THE SCREEN AND MOTHERBOARD WITH THE REMOTE IS REPLACED.

4) After the motherboard and remote replacement we were able to enjoy the picture on the TV only for one month post which we had an issue with a RED LINE APPEARING ON THE RIGHT SIDE OF THE SCREEN.

5) Call Number : [protected] WAS LOGGED AGAIN WITH RELIANCE DIGITAL AS THE TV IS NOW COVERED UNDER RELIANCE EXTENDED WARRANTY. THIS TICKET WAS LOGGED MORE THAN A MONTH BACK AND WE ARE STILL WAITING FOR FURTHER ACTION ON THE REPLACEMENT/REPAIR OF THE SCREEN.

6) WE HAVE BEEN FOLLOWING UP WITH MR VIJAY FROM RELIANCE DIGITAL TO VALIDATE THE REPLACEMENT/REPAIR HOWEVER ALL WE HAVE GOT ARE RUN AROUNDS.

7) TILL DATE SOMEONE FROM RELIANCE SERVICE TEAM WILL CALL FOR INSPECTION AND NEVER COME. FAKE AND FALSE PROMISES ARE BEING MADE FROM THE SERVICE TEAM WHICH IS "" DISGUSTING "" .

8) THE SERVICE ENGINEERS GIVE EXCUSE OF THEIR FRIENDS MEETING WITH ACCIDENTS DUE TO WHICH THE DELAY'S HAVE HAPPENED WHICH AGAIN IS A [censored] EXCUSE FOR NOT TURNING UP ON TIME.

THE REASON FOR WRITING THIS COMPLAINT ON THIS FORUM IS I WANT STRICT ACTIONS TO BE TAKEN AGAINST THE AREA MANAGER ( WHO IS MOST OF THE TIME NOT IN STORE ), FRONT DESK ( MR VIJAY FOR FALSE AND FAKE PROMISES), SERVICE MANAGER FOR NOT UNDERSTANDING THE IMPORTANCE OF THE POOR SERVICE PROVIDED TO THE CUSTOMER.

ALSO I AM DISAPPOINTED WITH THE SERVICE PROVIDED BY RELIANCE WHO CLAIMS TO BE A BIGGER BRAND IN THE MARKET. ALL THE PRODUCTS WHICH RELIANCE DIGITAL SELLS ARE FAULTY. ALSO REQUESTING FOR IMMEDIATE ACTION TO BE TAKEN ON PRIORITY LOOKING AT THE INCONVENIENCE CAUSED.

Hi Team,

It has been a long one year after which i am writing this COMPLAIN MAIL.
My previous issue was solved within 1 week after mailing you the issue by local Reliance Store executives, but only to hold the escalations.As the issue arose just within 1 month (3 usage days of the AC).

After which the winter came in. As you all understand that we don't need an AC in the winter months, i did not complain of the same. In the meantime i complained after the winter was gone. The People in Reliance Digital Asansol (Chitra) promised me that they would do this within one week. But as usual the one week was 5 long weeks. Every week i came home and went to the shop to understand the reason for this delay, but to no use. The day the people were to come to my house for repair, they met with an accident as they said.

I don't know whether whatever they said is true or not. Then i lost FAITH and TRUST in Reliance Digital and then complained to Daikin Customer Care directly. They came within 3 days of complaining and did everything correct but they said the pipe that connects my indoor unit to Outdoor unit had a leakage and also the fitting of the AC was also not correctly done so there was continuous leakage of GAS.

As usual the gas leaked within 2 usage days of my AC.
I again went to Reliance Digital for repair request. It has been continuous 4 SATURDAYS that i have been visiting RELIANCE DIGITAL CHITRA BRANCH but till now no hope. THEY SAY THEY WILL SEND ENGINEERS FOR REPAIR BUT TILL NOW THEY HAVE NOT SHOWN UP.

I AM FED UP WITH THE SERVICING THE RELIANCE DIGITAL IS OFFERING ME.
AFTER BEARING 40, 000 INR for a AC, I ONLY GET TO USE IT FOR 5 DAYS ONLY????????????????????????????????????

MOREOVER I HAVE BOUGHT A EXTENDED WARRANTY WITH MY AC. SERIOUSLY SPEAKING I AM FED UP JUST FED UP.

I would request you to kindly collect the AC from my house as this is of no use to me. If you dont, i would expend money and put this garbage AC into your RELIANCE STORE.

I would request you to escalate this matter as otherwise i would be forced to put this harassment issue in CONSUMER FORUM.

I am just FED up.

Thanks,

Kalyan kumar Maji
[protected]
Asansol

Refund the amount

Santhosh kumar shetty
Attachments10:37 am (0 minutes ago)

To retail. cnb
Hi sir,
My name : santhosh kumar shetty
My mail id : [protected]@gmail.com
My contact number :[protected]

With subject to the above i have bought the samsung j7 cell phone of rs 14, 249/- on 19th april 2016 around 8.30pm @ reliance digital, khata no 192/8/1p, 8/1-67/34/1, beratena, agrahara village, begur hobli, hosur main road, bangalore - 560 068, store contact number[protected] / 3012 on help of your sales man id 60218234

Than i have paid the amount by debit card (vijaya bank debit card number [protected])

But your sales man swipe the two times and total debited amout of rs 28, 498/-, immidiately i inform him and he told that amount will revert to same account, after the one month (in the month of june 2016) i went to your shop and i oraly complaint to mr ramesh - [protected] regarding the double payment, and he also inform the same story like the excess amount will revert to my account, bu i am realy sorry to inform you that as on today that excess amount of rs 14249/- is not credit to my account

For your reference please find herewith enclosed the vijaya bank statement

Please refund the double payment of rs 14249/- with interest immediately

Respect sir,

My name is pradeep, iam from visakhapatnam, I have logged complaint regarding reconnect LED tv on[protected] your technician came and told that there is problem in speaker's it has to replaced but still i didn't recived any action towards my compliant, it's almost one and half month passed your customer care excutive are not responding properly, iam having a warranty period but still no response.

I hade given request (by fault) for reinstallation, but actually that was not my problem. Problem was of error 400 for signal.
I have registered my complaint dt. 7/11/16, 9/11/16 and 10/11/16, three times registered but the complaint was closed without any conversation and with out any call. When i call i am get the answer that you did, nt received the call from our representative. From last ten (10) days i am harresed by your represantitives.Wast of time and harrasment of customers is not a symbol good service.
My services are been sespended for last 10 days due to debit in my account.

Respected Reader,

I have purchased TV cost 70k from phinox mall pune. At the time of sell Reliance Rep informed they will provide 15k voucher and 8k voucher in that 15k is unconditional which i need to reeedem from there app and there store and 8k is for electronic item and conditional along with free instalation and Demo.
Though Delivery is good but for the instalation they just harassed us, whenevr we call technician he just make false promise and no demo was provided.
I dont have any complain about that but at the time of sell whatever the offer was given to us was given fasle and that was the main issue.
Why they give promise and offer when they cant keep. After sell they just denied and revised the offer.
And big factor is consumer need to followup rather then they do.
My wife went to store and after explaing all thing they just said give us 2 min which converted into 30min and still she was unattained at the evening time which lead to her mental harassment.
Please need to check on this as its a very small issue but can be big if that would be the practise.
Reliance Rep of Phinox Mall, Pune name: Fazil

contact# [protected] (Suchintan Dev)

Dear Sir,

This is Atul Gulati from Haridwar and like to draw in your kind notice that on 18.11.2016 I had buy a laptop for my kids from Reliance Digital store Ranipur Mode Nearby Vishal Mega Mart Haridwar. Due to some technical issue in computer of store, invoice was not generated hence sales man make entry of transaction in register and ask to collect original bill next day. I approach them several time but as of date i do not get the invoice of my purchase.

Unfortunately, now laptop is too out o[censored]se due to some technical reason hence situation become horrible for me. At one side I don’t have invoice copy so that I handover the same for repair or inspection and other side I think I was given duplicate laptop. I am in practice of buy electronic items from good stores but your services is really ridicules.

I had made so many call on your toll free number but not get any response hence situation compel me to write you email.

Your response along with solution is highly appreciated, none of your response results for moving further - to all other open options.


Thanks
Atul
Mobile No.[protected]