Reliance Digital Complaints & Reviews

I purchased a Jiofi Router and SIM card on the 3rd of September 2016 from Reliance digital store, Oberon mall branch, Cochin. I submitted required documents - Passport copy and photo. They told me that I would get SIM activation within 10 days. It has been 12 days now . Why am I not getting any activation message or any details? Customer care is also always unavailable and I have no received any response to my Email about the complaint either. Reliance jio number to be verified is [protected]. Please address this issue. Very disappointed with the service.

Unable to get help from anywhere. No phones are answered. Even reliance web site is not allowing to post the complaints. Do not know what to do.
Purchased jiofi router on 07th sept 2016 from reliance digital cunningham road, bangalore. Product serial no. Rpemfgc00017508. Not received any communication for activation. If it takes so long to activate, why you are selling saying it will be activated in 2 days? We are in information age and you are a digital company. Try to respect time. It won't take more than a few minutes to verify my aadhar card and activate the router. Do not understand whether you are adequately staffed.

Tried to do the tele-verification yesterday and still have not received any message at all.

I have purchased jio fi from reliance digital store pune hadapsar on 5th sep. Still my number is not activated
My Jio Number is [protected] . Kindly activate unlimited plan for my number.
I'm calling and chasing jio care from past 7 days, there is no response.
Have paid RS 2000 in advance & still unable to make any call or use data pack.
What a pathetic service Reliance is providing.
More over support number are not responding at any time of the day. I have called them 100 time a day for 2-3 hrs continuously. No response form [protected]@jio .com mail id.

what is reliance and company doing. if they are unable to achieve what they want then they should not think big & high.

i want activation on priority else i will escalate to Prime Ministers portal.

Regards,
Rahul
[protected]

Dear Reliance Jio,

i got the Jiofi device & sim, its more that 14 days, i still not received the number . forget about the activation.

Reliance digital member told that he will call and confirm the number.
now its more than 14 days, i am still waiting for the call.

What to do now should I return back my device and get refund cause this is useless.

Kindly help me out dear JIO peoples.

Same situation is for Delhi, Sunday i visited Ambiance mall, Reliance Digital, Vasant Kung, and they have noted my name and number and said that i have to wait..my number will come on 3rd Nov...

I visited another Mini Store in Masood Pur, Vasant Kund and they stating Sim not available from last 2-3 days...but if you see they are sending bundles of filled form by EOD...how come..?

Also noted that if persone stay and say he need it then they are selling the sim with 400-2000 Rs per SIM.

Kinldy investigate the matter and arrange the required number of SIM...otherwise whats the use of this kind of services.

Thanks,
Raj Narayan
[protected]

Hello sir
I purchage jio sim on 25 aug 2016 and i received order no. On 28 aug which is N0000004X42A but my jio sim did not activate until...and i complained on jio customer my complain no. Is SR000001FGG4 but there is no response for my complain ..
My jio sim no. Is [protected]
My alternate no. Is [protected]
Please help me sir what should i do ...!!!

Sir i have been revolving around the store from past 3 days but the store manager is making fun of me and not issueing sim to me instead he is postponing the issue i went there at 12 pm he made me wait for 2 hours and said to come by 3 pm and when i went at three he made me wait for 2 hours and said to come in night and when i went in night he said there are no sims, in the mean time he has been issuing sims.

I'm facing problem with my jio-fi afer next day of tele verification sign in wi-fi occurs on notification panel on my cell phone from my jio-fi. After that it take to recharge page where written you are on another plan recharge is not allowed. I was using it since morning and it was not great but good and I don't even got a msg afer verification that you can usei it but it was running automatically. Please resolve it as soon as possible. Thank you.

Hi,

Raghu here, I have mailed this issue am facing to you to email: [protected]@jio.com on Sep 7th, 2016 still no response. Am repeating the same to you. Hope my concerns will be addressed and needless to say this is serious.

The issue:
I have applied for jio number using my documents, I did'nt get the sim yet, the dealer where I applied told me my application has been rejected and asked me to re-apply. But today I called my number and its ringing. I need a clarification if someone else is using it under my documents or if it got rejected to me and the number assigned to anybody else.

My details:
Jio number: [protected]

FYI: Message I got from Jio:
"Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number [protected] is ready for televerification. Thank you, Team Jio."

My document: Driving License details:
RAGHU K S
D.O.B 20/07/1982

Please do not de-activate the number - I have been waiting for it for too long, if confirmed that the number is registered in my document I will contact the dealer on this. Just confirm me if its been registered using my documents or not.

My contact details:
[protected] (also my alternate number to the above mentioned jio application)
mail: [protected]@gmail.com

It has been since I purchased the sim for my jio number [protected]. I haven't received the televerification message yet. With this number I purchased another jio sim which has been activated since the last 4 days. I tried calling the customer care several times but no one answers the call. Pls help on this issue and activate the sim at the earliest.

Reloance digital Xpress, shop no-1, ground floor, gulmohar park mall, satelite road, A hmedabad, they gives us router for wi-fi but they not given a SIM card, they says us I will give you SIM card within two days but they are not given.i am taking router on 08/09/2016 since five days goes also they close their phone no, his phone no[protected] I request you are doing for this

I bought Reliance Jio Sim on 3 Sep. 2016 from Reliance digital store at New Bel Road Bangalore -560054. It is completed 10 days but still i did not get activation message from reliance Jio. I have filled the form 2 times and reliance executive told me that it would be activated within three days . I am very upset with this service.

My phone no [protected]

I have bought reliance jio fi on sep 3 and till now and was given blank SIM blue packet without number. my reg mobile [protected]. dummy customer care service, no one takes calls after waiting for hours. multiple twitter messages go unresponse, felt like cheated with fake promises from Reliance Jio, absolutely disgusting...
Store Address
Sreshta Origin
Shivam X road
Adikmat, Vidyanagar, Hyderabad, 500044

I am facing a network issue and requested for an engineer visit since 31st Aug . And till today 11th Sept no one visited not even bothered to check the issue. On top of that there is a big attitude of customer care executives. Also they lie on calls .they think we are fool. I have all calls recorded ...if issue would still persist you guys might have to see the court

Dear Reliance Jio,

I am just surprised, if Jio service completely not ready they why they hurry to launch it ?

i got the Jiofi device & sim, its more that 5 days, i still not received the number . forget about the activation.

Reliance digital member told that he will call and confirm the number.
now its more than 5 days, i am still waiting for the call.

one more sad part of Jio service, why they give customer care number in the website ? just for show ?

its a big joke, even after 20 mins on call no body will answer your call.
you need to get frustrated and disconnect the call.

one more joke, send mail jio care you will get reply before 24 hours.

now its more that 48 hours no reply.

Is Reliance cheating people or playing around with people.

Jio customer care service i think Company owner forgot to implement may be. or intentionally done so that no one can complain about the service (smile)

I bought the Reliance JioFi device for Rs. 2000/- on 07.09.2016 from Reliance Digital Xpress Mini, Dharampura Bazaar Patiala, Punjab. I was assured by the representatives present there that it will be activated by 09.09.2016. I have successfully televerified my device as was told to me by the Reliance representatives after I received SMS from Jio. It is 10.09.2016 today and there is still no signal on the device (RED indication on my JioFi device is appearing continuosly) and I am unable to connect to internet. I have visited the Reliance Store numerous times but they are not at all cooperating to resolve my problem. It has been 4 days and the device is not working till date. I have even emailed to Jio care regarding this but they have responded that "it will take time". I tried calling customer care numerous times but the dial tone keeps going and nobody answers. It feels like I have thrown my hard earned money into a gutter by trusting Reliance. My Reliance Jio Number is [protected].

I bought JIO Sim from Reliance Digital on August 27th but till today Sim is not activated. When I tried to insert the same no network is getting. I checked the Reliance Digital but they are saying they already sent the application. This is very frustrating that some people sim is getting activated within 1 or 2 days but for me even after 15 days it is not activated.

Request you to do the needful in urgent basis and activate the Sim at the earliest. Eagerly waiting for your response.

My JIO Sim No. is [protected]
Please contact me on +91 [protected].

Please find the attached screen document.

Dear reliance digital,

Hope you guys are doing well. First of all i would like to congratulate on the launch of jio services. Your Tariffs have made me/us very tempted for jio connection.

Act 1

So i bought Jiofi device from one of your Reliance digital mini stores in kottayam. As a customer i was excited for the device, but the behaviour of the salesman made me change my decision, nonetheless i bought the device. His behaviour towards the customers was very rude. They didnt give me any information how and when it will be activated. Thanks to god that i have good friends they were the ones who filled me in with the details of activation.

Fast forward, Act 2 (aftr 5 days=120hrs & counting)

As i am a patient man, i have waited for five days (& counting) i havent got any sms regarding the connection. Or any order number. As i value my money, & as i have paid 2000rs. I kindly request you to solve the problem. & MY PATIENCE IS WEARING THIN.

YOURS RESENTFULLY
AVINASH MAGAR

JIOFI SIM NO: [protected]

Dear sir/mam,

Myself pradeep kumar and my reliance jio no [protected] i have purchased this number from 10 days ago but still not active while reliance has confirmed me the order no of my sim the order no is 0000072Q3W i[censored] r not able to give the services to customers so why u open the reliance digital fraud stores close ur outlets and close ur fraud relationship with customers...

Tell me the status of my number u will activate my number or not

Order no is 0000072Q3W.

Pradeep Kumar
[protected]

I bought reliance jio SIM on 29th august (Reliance mini store Shivaji nagar pune), also submitted aadhar copy. Jio promises 4 hrs activation time at its site and the store told that SIM would get registered/activated within seven days. Now it is 12th day and the SIM is not even registered. I went to the store for help but the person in that store not behave politely.My code is expired on 11 th of September, what I will do so that my sim will activated.