Reliance Digital Complaints & Reviews

I bought reliance jiofi device and SIM on 3rd september paying 1999Rs (Reliance mini store S R nagar Hyderabad), also submitted aadhar copy as POA/POI. Jio promises 4 hrs activation time at its site and the store told that SIM would get registered/activated by evening. Now it is 6th day and the SIM is not even registered. Jio customer care number [protected] would keep you waiting forever, went to the store for help but there was a big queue there !! How come jio is selling more and more SIMs if it can not handle existing customers !!!
My details below just hoping against all hopes of some response from customer care
Jio SIM : [protected]
CAF no :APP00ST89C

Hi there,
On dated 08/09/2016, when I went to a Reliance Digital store at Marathahalli (Bangalore) around 11.30 am - 12.30 pm, I saw there a long queue out side the store (people were waiting for jio sim). however I ignored the queue because I had to purchase some other product. but when I entered to the store one person at the door stopped me and asked me whether I went there for jio sim or not. then I said NO. then my friend asked him the procedure to get the jio sim. now on the person didn't even allowed to go in. what the hell man, he continuously shouting and misbehaving to get out from the store. then i told him this the way you are behaving to your customers, then i warned him I will complain against him then the person asking me to take his ID (but didn't given) and do whatever you want to do, then i left that place.

So this is the way you are treating your customers, its very pathetic and a holy [censored] way to deal with your customers. for a free jio sim you will loss your business.

And please take action for the staffs those who deals with the customers in this way.

I have purchased Jio sim from a retailer on 3rd September I have received a message in my alternative number stating " Thank you for choosing jio ... " But have not yet received any information regarding activation of the sim. My jio sim number is [protected], order number is NO000006Z42Y
and alternative number [protected]. Please activate my sim as soon as possible.

We are not really happy with the service of reliance dish TV service provider. i have 40 dish TV connection but the service is worst inspite of giving the money in advance for 20 connection for a whole year. the service provider Mr Mahesh Zanjad from reliance dish TV has done the recharge for only 3 moths now he is not responding to our phone calls. now my all 20 connection is stop working and know one the the department is ready to help us out. Reliance being such a big company just cheating their customers

I am planing take reliance jio sim at reliance digitalstore in btm2nd stage.when I went there they said reiliance jio sims have two types .one for local and another for non local people.local people for blue color sim and non local people for orange color sime. here why you guys doing separately local/nonlocal. is it required to purchase this sim.we are all Indians right. if you are not interest to provide sim please donot announce.its time wast for all.

I have taken jio-fi and its not activated yet modem number is RPEMFEC00015261 and it is not activated yet submitted documents in Markapuram reliance office but no response called customer care but treated like i have done a mistake by taking modem.Please get my connection activated ASAP, Modem Jio number is [protected] i hope my issue will be resolved at-least here.

My jio sim no is [protected]
My alternate no is [protected]

My order number is NO000005KO6D.

My name is prabhu ram .i took sim on 29 aug and it is not yet ready for tele verification.
Compamy is offering 15 minutes activation but it taking more then 10 days to start connection.
So please activate my connection as early as possible.
Please help me for this

Customer Support Head - 03:46
to monujee64
Dear Sir / Madam,

Thanks for writing to us.

We tried contacting you but unable to reach you.

Request you to share the store details from where the SIM was availed for our team to capture the information and contact you for getting the below concern addressed and resolved.

Assuring Best service.

Store name is local retailer shop in Patna Bihar .Shop name is SHREE GANESH COMMUNICATION, RAJAPUR POOL PATNA. I know u r just passing time with me by asking these silly details .its quiet simple bro to activate my jio sim number [protected] as I submitted correct documents to retailer .will never use ur jio service in my life
Ur jio free sim game will soon end in 2017 as no one gonna rc with ur high rate 4g plans .u people r becoming too arrogant after distributing free sim .don't forget u r also an jio employee and not mukesh ambani .fly high bro .I know my sim is not gonna activated with ur these silly questions .best of luck

My smart card number for Reliance Big TV (RBTV) is[protected] for which I have taken one year subscription by paying 2500 rupees. After few days, I got issue with set top box and it has been replaced by RBTV, the set top box for which RBTV has charged 500 rupees and also I have lost 3 days of complete service for the process of getting new set top box. Though I was charged 500 rupees for new box, they have provided a very old USED set top box which has worked just for one month and stopped working. I lost the service again. I called up customer service and got the complaint launched and informed clearly that I need a new set top box as I have paid for one and also I told not to charge again for box as the box is still under warrenty for 6 months. Inspite of all the discussion, engineer came with same old USED set top boxes and again I was charged for the box which was deducted from my annual subscription amount which lead to service suspension again. I called up customer care and to my surprise, they said that they will give only old set top boxes though it is charged and cannot stop charging it. But could raise a refund request which would take 3 working days. Again, it took 5 days to complete the process and I have lost 5 days of service again. So totally 8 days of service is gone with in just 2 months and still 10 more months are there and I am not sure how many times i need to change the set top box and loose the service for days. Please help me with this

Unable to get help from anywhere. No phones are answered. Even reliance web site is not allowing to post the complaints. Do not know what to do. Btw, I am a reliance share holder too...God save the company...

[protected][protected][protected]
Copy of mail sent reliance customer services head...hope such person actually exists and acts on the complaints ...
[protected][protected][protected]
Purchased jiofi router on 3rd Sept 2016 from CMR Central stores, Visakhapatnam. Product serial no. RPEMFEC00031420. Not received any communication for activation. If it takes so long to activate, why you are selling saying it will be activated in 2 days? We are in information age and you are a digital company. Try to respect time. It won't take more than a few minutes to verify my aadhar card and activate the router. Do not understand whether you are adequately staffed.

Please DO activate at the earliest.

M.G.Sastry

Mobile no. [protected]

Ir,
I am Amit Purkait. A new customer of reliance jio number [protected].On 26 th aug i brought Jio sim from Reliance Distributor from Diamond Harbour. They told me that my sim will activate after 3days.But after 3days i got delay massege from Jio. And i wait from some 2-3 day. Then i visit local distributor, call customer care, send mail to jio.But they all dont respones.Now already 10 day running. I complaint comsumer forum, My complaint number is 16092. I request you please take action and solve my problem.
Thank you

I had purchased a jiofi on 27th aug 2016 from reliance digital, gachibowli, hyderabad. They gave me caf no. App00anwzh and also gave me a jio sim (No.[protected]) without jio mobile number. The sim is not yet activated. I contacted reliance digital store and they said to talk to jio cutomer care. When i contacted jio customer care, they said that they hadn't received my documents till date. Reliance digital and jio are making fool of the customer. I want to return the jiofi device and get refund as i do not have trust on both the reliance digital as well as jio. Pl. Help in the same

Dear Sir,
I bought a reliance JioFi2 device on 3.9.2016 from reliance digital, Mogappair. They give me a blank sim there was no mobile number in it. Executive told me that sim will be activated in 1 or 2 days and u ll get message to ur alternate number. But its been 5 days there is no message nor sim activation. I contacted reliance Digital but they keep on saying sim will be activated soon. I didnt purchased the device for just a show so kindly resolve my problem.

Device IMEI : [protected]
Device EAN :[protected]

Jio Sim IMSI : [protected]
ICCID :[protected]

Applicant Nam: Senthil Kumar.M
Alternate Number: [protected]

THANKING YOU

Sentgil Kumar.M

First of all, I just want to say reliance is giving pathetic service to his customer. I booked a complaint on around between 15th Aug- 17th Aug against Voltas 2 ton AC.
1. First visit happens on 19th or 20th Aug and diagnosed that cooling not happening. And engineer said tomorrow or day after tomorrow second engineer will come to fill cooling gas. He came after 2 days on 21st Aug. and found that unable to fill gas, and said that tomorrow someone will come and pick your AC to workshop coz need to change the cooling coil.
2. On 22nd Aug they came as per the committed time and carry AC along with them and ensure that we will fix your AC within 2 days.
3. After 22nd I am still chasing reliance people to fix my AC. Some people says your AC got repaired we will deliver soon. Some saying not repaired yet coz of parts not available.
4. I think AC is for summer and humidity season and I am suffering because of no AC.
5. No one is giving the proper response. How much more time it will take to get repaired.
6. TAT is already over.

Can Anyone help me out from this?

Reference NO:[protected]
Reference NO:[protected] and much more.

My registered mobile no is [protected]

TV Purchased On 14.03.2013 With 3 Years Extra Warranty & Paid Rs.3000.00 ExtraExpiry Date of Waranty is 14.10.2016.About six time repaired up to 20.08.2016 Free of cost
Now We have booked complaint on 20.08.2016 no. ID 20318648.They told us mother board is to be changed.But nobody is comming to us Daily we are reminding on thier helpline toll free number but there is no response.Every time we are facing problem & Tv remains out of order for 15-20 days.Please do the needful to Give Us New Tv.

Respected reliance customer support team,

After getting plenty of positive response socially and as well as from my colleagues, i have purchased jiofi for my official use on 02/09/2016, i was told by store manager that my device would get activated in 24 hours, which itself was not compromising as my colleagues told that it would activated in 4 + hours. but i was like agreed to 24 hours and purchased device.

Patiently waited for 48 hours, only then i realized my wait is not just 24 hours it is going to be forever & forever. added to all these, jio customer care lines are all busted, so a customer who has spent 1999 rupees (against free jio sim) has nobody to provide support (or) at least to give activation update. reliance jio has already created very undesirable impact, and i’m not going to recommend it to my family, friends, colleagues and not even to any common man.

I’m not even sure if these are the right mailers to be used, but i have no other go other than this, just wanted to convey message to somebody at reliance, so if at least there is only lyf at reliance who cares for quality and customer can address this.

I came to know that there are about 30 jiofi connections waiting for activation for last 5+ days from same store. can someone please help out?

By,
Resentful jiofi device holder
Jinish

Jio number :- [protected]
Branch : KanjurMarg West

My Name is Suguna. I bought JioFi 2 MiFi device on 02- Sep-2016.
and the showroom staff said thar your sim get activate in two days
as you taken the device as LYF powered device. But now 5 days passed
and no message received about sim activation. here I requested you
to please look into the issue and do the needful as early as possible.
Applicant name: Bandi Suguna, Jio No: [protected],
ICCID:[protected], IMSI [protected]
Registered Mobile number: [protected]
Place sim taken at Kodad, Nalgonda dt, Telangana

We have brought new LED TV from reliance digital Nagpur 2 days back..But still we don't have any service provider for installation at Wardha.At d time of purchase they promised us installation within 24-48hrs ..also we r not getting proper communication responses even from frequent calls at centres..we r havng lots of inconvenience as we all r working people in family...kindly look after the matter n communicate us as early as possible..contact no-[protected]..I hope u don't think ur customers r imp till then they pay ur bill amount..

I got a reliance jio sim on 31/8/2016, Maharashtra.I submitted my passport as an identity proof. He said that it will take 3-4 days to activate the sim. But now I have been waiting for more than a week and still i don't see any sign of activation.I haven't even got even 1 message from them. I have also tried to reach the customer care many times but that is of no use. I went to the store many times but they don't have any clue where my form is, They simply say It must be in data pending. I tried to call the customer care thrice and after waiting for whole 1 and a half hour I was lucky enough to connect twice. First time they gave me a complaint no. and said it would be resolved in 2 days. But it has been 4 days since he said that. Second time she wasn't able to check any info as apparently there servers were down. I tried to reach them on twitter but there they simply tweet back the automated responses and don't even try to contact you further. So this is my last resort. Hopefully the issue will be resolved soon.

jio number: [protected],
complaint number: SR0000001ASEV
Alternate number: [protected]
Store Details: Digital Xpress mini, Shop No. 17, Jai Ganesh Vishwa, Airport Road, Vishrantwadi, Pune 411015, Maharashtra

Thanks,
Vishal Kumar Singh

Today i visited reliance digital store madhuri complex bartand dhanbad for a jeo sim at 6.10 pm, he refuged to provide sim and said that we are distributing only 50 sim daily. you have to come in the que in the tomorrow morning at 11 am. i requested that i am an employee and will be free till 6.00 pm, kindly provide me in the tomorrow evening, but he refused to do so, and at the same time he is completing the formality of a person for the same. i think there is something going wrong in providing the sim.
I shocked with his behaviour and do not understand what should i do for this.
(mr m k singh.)