Reliance Digital Complaints & Reviews

Address: 201308

Website: -

Dear,

We have shifter to new home on 7th of Aug 2016, on 15 th of Aug we have raised complaint and informed that we have shifter to nre place and request for reinstallation.
As per your customer care advised that chage of Rs 350 of your address chage is applicable hence i have rechage Rs 500 for my two connection on same day.
At lat we have raised one again complaint on 26 th of Aug for installation and it was still pending since 15th to 26 th Aug .As per your assurance you have depot your team on 30 th of Aug and agin we have rechage Rs 500 as per your customer care advise.

Now today once more sms from your side for rechage, do you think we should pay one more and why.
Being your old customer you should take care automatically from your side and not charging huge amount which i had paid.

I this the way of customer handling, Now i am decided that i have disconnect reliance TV and shift to others.

Aug 8, 2021

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Sep 9, 2016

Dear Kanwalijeet,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

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Address: Mumbai City, Maharashtra, 110070

Website: www.reliancedigital.in

On 24 September 2016 a work order was placed a technician came and said a replacement part is required and it takes 3 to 4 days for the replacement, today is 9 September and we are still waiting for the replacement part.
Called customer services numerous times, send mail to customer support head and customer support managers, no response except the system generated replies.
Please understand that the reason we go for added warranty or ResQ is for a peace of mind and not to worry about equipment damages.

Oct 13, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: 852201

Website: www.jio.com

Dear Reader
I am using reliance jio [protected] since 1.5 Months but I am really very embarrassed after using reliance 4g ( as said by Mr. Ambani).
I must say the speed which we customer get is not 4g at all as it an be said the mixture of all slow and fast speed & nowadays its really worst than before as its not at all 4g.
Speed test result from Net velocity --40 kbps.
Kindly resolve our issue as 4 G Means speed which reliance promises to every indian, but at the present its a fake promise.

Reliance Digital customer support has been notified about the posted complaint.

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J

Jithendra Bonala

from Rajahmundry, Andhra Pradesh

Sep 9, 2016

The staf was not responding properly and also not respondng for jio sims

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Reliance Digital Customer Care's response, Sep 13, 2016

Verified Support

Dear Jithendra Bonala,

We are sorry to hear of your recent experience at our store. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Bangalore, Karnataka, 560068

Hi,
I am Unable to get help from anywhere. No phones are answered even after 2 hours of waiting. Even reliance web site is not allowing to post the complaints. Do not know what to do.

Purchased jiofi router on 4th Sept 2016 from Reliance Digital Store, Bannerghatta Road, Bangalore. Product serial no. RPEMFGC00083538. Not received any communication for activation apart from order Id NO00000721KY. If it takes so long to activate, why you are selling saying it will be activated in 2 days?
We are in information age and you are a digital company. Try to respect time. It won't take more than a few minutes to verify my aadhar card and activate the router. Do not understand whether you are adequately staffed.

Please DO activate at the earliest.

Harsh Raj

Mobile no. [protected]

Sep 10, 2016

Complaint marked as Resolved

Hey. Thank You. The issue is auto resolved and the sim is activated.

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital

Sep 10, 2016

Updated by Harsh Ra Hey, Thank you. The sim is activated.

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creativebharat

from Chennai, Tamil Nadu

Sep 16, 2016

I bought the Reliance JioFi device for Rs. 1999/- on 07.09.2016 from Reliance Digital, varacha road surat near geetanjali, Gujarat. I was assured by the representatives present there that it will be activated by 10.09.2016. I have successfully televerified my device as was told to me by the Reliance representatives after I received SMS from Jio. It is 10.09.2016 today and there is still no signal on the device (RED indication on my JioFi device is appearing continuosly) and I am unable to connect to internet. I have visited the Reliance Store numerous times but they are not at all cooperating to resolve my problem. It has been 4 days and the device is not working till date. I have even emailed to Jio care regarding this but they have responded that "it will take time". I tried calling customer care numerous times but the dial tone keeps going and nobody answers. It feels like I have thrown my hard earned money into a gutter by trusting Reliance. My Reliance Jio Number is [protected]

same thing m facing..
I m calling every now and than but Jio customer care is just ringing ..after waiting more than hour a call was picked and mine complain got registered. it was said that with in 48hours it will get resolved but still pending.
call was done on 12sep 2016
the message I got from JIO
is

: www.jio.com
Dear Customer,
Your service request ID is SR000001GULU. You will receive a response by 14/09/2016 16:15. To manage your account, click on http://www.jio.com/GetMyJio and download MyJio app.
Thank you,
Team Jio

but still not reponse
and main thing Igot the message that mine sim is activated on 10 sep and mine 9 December is last date for all mine free data free calling offer...itz getting late day by day..who is responsible

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Address: 560026

Downloaded Reliance Jio app in my Samsung J2 but OTP number shows sent or will be sent later your reliance store is unable to clear doubts How can I get new SIM no clear details can I down load token pl advice all your ad is not working
Rajashekara vs
Cell [protected]
Send OTP to my email ID
[protected]@gmail.com
How I can get a new Jio SIM or to get ported Jio SIM as your service center informed ported SIM is only advertised stuff it is not launched anywhere till now

Oct 10, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

Please call on our toll free number[protected] and our team will help you.

At Your Service,
Reliance Digital

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Address: 500016

I bought reliance jiofi device and SIM on 3rd september paying 1999Rs (Reliance mini store S R nagar Hyderabad), also submitted aadhar copy as POA/POI. Jio promises 4 hrs activation time at its site and the store told that SIM would get registered/activated by evening. Now it is 6th day and the SIM is not even registered. Jio customer care number [protected] would keep you waiting forever, went to the store for help but there was a big queue there !! How come jio is selling more and more SIMs if it can not handle existing customers !!!
My details below just hoping against all hopes of some response from customer care
Jio SIM : [protected]
CAF no :APP00ST89C

Sep 12, 2016

Complaint marked as Resolved

Went to the reliance digital store, was informed that my KYC got rejected for some reason like "signature mismatch/overwrite". There was no notification about this on email or SMS. Good part, store issued another SIM and did aadhar e-KYC. This new SIM got activated next day, was able to use it on my jiofi device.

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Verified Support

Sep 26, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

We are glad to know that your concern has been addressed and resolved. Hope that you are satisfied with our service. We will do our best to ensure that your next experience with us will be good and you will not face any more inconveniences. Here’s looking forward to your next visit at Reliance Digital. Please let us know if you have any further queries that we can assist you with.

At Your Service,
Reliance Digital

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Prasanna J

from Hyderabad, Telangana

Sep 9, 2016

We purchased LG42 inchs tv in 2013 till now we haven't faced anyproblem today its suddenly got stoped.request to send us the technician to our home below are the address

Adress
Banjarahill
Road no 10
Jahira nagar
Prasanna kumar
[protected]

Reply

Reliance Digital Customer Care's response, Sep 9, 2016

Verified Support

Dear Valued Customer,

Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital

Reliance Digital Customer Care's response, Sep 13, 2016

Verified Support

Dear Valued Customer,

Your complaint has been registered with us and here is the complaint number - 700149877 for future reference.

At Your Service,
Reliance Digital

S

Shyam Shrivastav

from Akola, Maharashtra

Sep 9, 2016

Went to the store today, was told that my application rejected. However they did e-kyc at the shop with new SIM, now promised that it will take 24 hrs to activate. So let's see now how much time it takes ...

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Reliance Digital Customer Care's response, Sep 13, 2016

Verified Support

Dear Shyam,

We regret the inconvenience caused. Please share your contact details at http://bit.ly/RDCustomerCare for us to assist you.

At Your Service,
Reliance Digital

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Address: 560037

Website: Reliance digital store

Hi there,
On dated 08/09/2016, when I went to a Reliance Digital store at Marathahalli (Bangalore) around 11.30 am - 12.30 pm, I saw there a long queue out side the store (people were waiting for jio sim). however I ignored the queue because I had to purchase some other product. but when I entered to the store one person at the door stopped me and asked me whether I went there for jio sim or not. then I said NO. then my friend asked him the procedure to get the jio sim. now on the person didn't even allowed to go in. what the hell man, he continuously shouting and misbehaving to get out from the store. then i told him this the way you are behaving to your customers, then i warned him I will complain against him then the person asking me to take his ID (but didn't given) and do whatever you want to do, then i left that place.

So this is the way you are treating your customers, its very pathetic and a holy [censored] way to deal with your customers. for a free jio sim you will loss your business.

And please take action for the staffs those who deals with the customers in this way.

Oct 10, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Satish,

We are sorry to hear of your recent experience at our store. We have noted your feedback and the same has been forwarded to the concerned team. We will do our best to ensure that your next visit at our store will change your perception about us.

At Your Service,
Reliance Digital

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I have purchased Jio sim from a retailer on 3rd September I have received a message in my alternative number stating " Thank you for choosing jio ... " But have not yet received any information regarding activation of the sim. My jio sim number is [protected], order number is NO000006Z42Y
and alternative number [protected]. Please activate my sim as soon as possible.

Oct 20, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Akasrh,

Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital

Verified Support

Sep 13, 2016

Reliance Digital Customer Care's response Dear Akasrh,

We believe our team has got in touch with you and your concern has been addressed. Do let us know for any further assistance.

At Your Service,
Reliance Digital

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Address: 423109

Website: www.reliancedigitaltv.com

We are not really happy with the service of reliance dish TV service provider. i have 40 dish TV connection but the service is worst inspite of giving the money in advance for 20 connection for a whole year. the service provider Mr Mahesh Zanjad from reliance dish TV has done the recharge for only 3 moths now he is not responding to our phone calls. now my all 20 connection is stop working and know one the the department is ready to help us out. Reliance being such a big company just cheating their customers

Reliance Digital customer support has been notified about the posted complaint.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Sep 8, 2016

Dear Victor,

We are so sorry and highly regret the issue faced by you. Would request you to please visit: http://bit.ly/1cmd6ds from a computer and register your complaint. We assure you that our representative will get in touch with you shortly.

Regards,
Reliance Communications

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Address: Bangalore, Karnataka, 560076

I am planing take reliance jio sim at reliance digitalstore in btm2nd stage.when I went there they said reiliance jio sims have two types .one for local and another for non local people.local people for blue color sim and non local people for orange color sime. here why you guys doing separately local/nonlocal. is it required to purchase this sim.we are all Indians right. if you are not interest to provide sim please donot announce.its time wast for all.

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Address: 523357

Website: Jio.in

I have taken jio-fi and its not activated yet modem number is RPEMFEC00015261 and it is not activated yet submitted documents in Markapuram reliance office but no response called customer care but treated like i have done a mistake by taking modem.Please get my connection activated ASAP, Modem Jio number is [protected] i hope my issue will be resolved at-least here.

Oct 21, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Raghu,

Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Jodhpur, Rajasthan, 342303

Website: www.jio.com

My jio sim no is [protected]
My alternate no is [protected]

My order number is NO000005KO6D.

My name is prabhu ram .i took sim on 29 aug and it is not yet ready for tele verification.
Compamy is offering 15 minutes activation but it taking more then 10 days to start connection.
So please activate my connection as early as possible.
Please help me for this

Oct 19, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

At Your Service,
Reliance Digital

Verified Support

Sep 13, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

We have registered your complaint and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

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Address: 800001

Website: www.jio.com

Customer Support Head - 03:46
to monujee64
Dear Sir / Madam,

Thanks for writing to us.

We tried contacting you but unable to reach you.

Request you to share the store details from where the SIM was availed for our team to capture the information and contact you for getting the below concern addressed and resolved.

Assuring Best service.

Store name is local retailer shop in Patna Bihar .Shop name is SHREE GANESH COMMUNICATION, RAJAPUR POOL PATNA. I know u r just passing time with me by asking these silly details .its quiet simple bro to activate my jio sim number [protected] as I submitted correct documents to retailer .will never use ur jio service in my life
Ur jio free sim game will soon end in 2017 as no one gonna rc with ur high rate 4g plans .u people r becoming too arrogant after distributing free sim .don't forget u r also an jio employee and not mukesh ambani .fly high bro .I know my sim is not gonna activated with ur these silly questions .best of luck

Oct 6, 2016

Complaint marked as Resolved

Thanks

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please share your contact details at http://bit.ly/RDCustomerCare for us to assist you.

At Your Service,
Reliance Digital

Sep 28, 2016

Updated by gunjan0601 Threw away that [protected] jio number .Again got 2 sim 15 Days back but again same issue of non activation .
Jio number for lyf handset -[protected]
Jio sim number for my Samsung 4G by generating barcode -[protected] .do I need to request again for activation of these 2 jio sim ????????or do i proceed for throwing of these 2 sim card again ??????
My alternate contact no.- [protected]
Attached screenshot of mages from so called Team jio
[URL]https://s11.postimg.org/cc36597ab/screenrecorder_[protected].jpg[/URL]
[URL]https://s9.postimg.org/9dg7fym27/screenrecorder_[protected].jpg[/URL]

Sep 28, 2016

Updated by gunjan0601 Yup problem in posting screenshot .Here these are
https://s9.postimg.org/9dg7fym27/screenrecorder_[protected].jpg

https://s11.postimg.org/cc36597ab/screenrecorder_[protected].jpg

Sep 29, 2016

Updated by gunjan0601 Yup just got a call from number [protected] and asked me about every details of sim card and at last he said ur application may be rejected and thus u need to visit our office again for submitting new CAF and I'd proof .am i so desperate to get ur jio sim activated by begging u again n again ???? The answer is NO .feeling cheated by buying ur lyf flame mobile worth rs 5500 .its so disgusting .submitted same documents for both sim and yeah for one sim that for my Samsung 4G phone got televerification SMS and for Lyf flame handset got rejected .How????? Don't have time to visit ur jio office if so I would HV taken ur jio sim from ur office itself for free and not by paying for ur pathetic 4G speed jio sim .
Jio number -[protected] do I throw it rite now or wait again for ur silly excuses ?????

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Address: Chennai, Tamil Nadu, 600117

My smart card number for Reliance Big TV (RBTV) is[protected] for which I have taken one year subscription by paying 2500 rupees. After few days, I got issue with set top box and it has been replaced by RBTV, the set top box for which RBTV has charged 500 rupees and also I have lost 3 days of complete service for the process of getting new set top box. Though I was charged 500 rupees for new box, they have provided a very old USED set top box which has worked just for one month and stopped working. I lost the service again. I called up customer service and got the complaint launched and informed clearly that I need a new set top box as I have paid for one and also I told not to charge again for box as the box is still under warrenty for 6 months. Inspite of all the discussion, engineer came with same old USED set top boxes and again I was charged for the box which was deducted from my annual subscription amount which lead to service suspension again. I called up customer care and to my surprise, they said that they will give only old set top boxes though it is charged and cannot stop charging it. But could raise a refund request which would take 3 working days. Again, it took 5 days to complete the process and I have lost 5 days of service again. So totally 8 days of service is gone with in just 2 months and still 10 more months are there and I am not sure how many times i need to change the set top box and loose the service for days. Please help me with this

Reliance Digital customer support has been notified about the posted complaint.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Sep 8, 2016

Dear Bharath,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Address: Visakhapatnam, Andhra Pradesh, 530003

Website: www.reliancedigital.in/contactus.html

Unable to get help from anywhere. No phones are answered. Even reliance web site is not allowing to post the complaints. Do not know what to do. Btw, I am a reliance share holder too...God save the company...

[protected][protected][protected]
Copy of mail sent reliance customer services head...hope such person actually exists and acts on the complaints ...
[protected][protected][protected]
Purchased jiofi router on 3rd Sept 2016 from CMR Central stores, Visakhapatnam. Product serial no. RPEMFEC00031420. Not received any communication for activation. If it takes so long to activate, why you are selling saying it will be activated in 2 days? We are in information age and you are a digital company. Try to respect time. It won't take more than a few minutes to verify my aadhar card and activate the router. Do not understand whether you are adequately staffed.

Please DO activate at the earliest.

M.G.Sastry

Mobile no. [protected]

Sep 8, 2016

Complaint marked as Resolved

Resolved within 2 hours and jiofi activated. Thanks to the consumer forum and also jio customer care. M.G.Sastry

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2016

Reliance Digital Customer Care's response Dear M.G.Sastry,

We are glad to know that your concern has been addressed and resolved. Hope that you are satisfied with our service. Do let us know for any further assistance.

At Your Service,
Reliance Digital

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S

Sastry Mg

from Visakhapatnam, Andhra Pradesh

Sep 8, 2016

My complaint has been resolved within 2 hours. Thanks to jio customer care.

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Address: South 24 Parganas, West Bengal, 743331

Website: Reliance jio

Ir,
I am Amit Purkait. A new customer of reliance jio number [protected].On 26 th aug i brought Jio sim from Reliance Distributor from Diamond Harbour. They told me that my sim will activate after 3days.But after 3days i got delay massege from Jio. And i wait from some 2-3 day. Then i visit local distributor, call customer care, send mail to jio.But they all dont respones.Now already 10 day running. I complaint comsumer forum, My complaint number is 16092. I request you please take action and solve my problem.
Thank you

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Address: Hyderabad, Andhra Pradesh, 500081

I had purchased a jiofi on 27th aug 2016 from reliance digital, gachibowli, hyderabad. They gave me caf no. App00anwzh and also gave me a jio sim (No.[protected]) without jio mobile number. The sim is not yet activated. I contacted reliance digital store and they said to talk to jio cutomer care. When i contacted jio customer care, they said that they hadn't received my documents till date. Reliance digital and jio are making fool of the customer. I want to return the jiofi device and get refund as i do not have trust on both the reliance digital as well as jio. Pl. Help in the same

Oct 10, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

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Address: Chennai, Tamil Nadu, 600062

Dear Sir,
I bought a reliance JioFi2 device on 3.9.2016 from reliance digital, Mogappair. They give me a blank sim there was no mobile number in it. Executive told me that sim will be activated in 1 or 2 days and u ll get message to ur alternate number. But its been 5 days there is no message nor sim activation. I contacted reliance Digital but they keep on saying sim will be activated soon. I didnt purchased the device for just a show so kindly resolve my problem.

Device IMEI : [protected]
Device EAN :[protected]

Jio Sim IMSI : [protected]
ICCID :[protected]

Applicant Nam: Senthil Kumar.M
Alternate Number: [protected]

THANKING YOU

Sentgil Kumar.M

Oct 14, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Reliance Digital Customer Care's response Dear Senthil,

We regret the inconvenience caused. Thank you for providing the contact number. Our team will get back to you and provide necessary assistance.

At Your Service,
Reliance Digital

Verified Support

Sep 13, 2016

Reliance Digital Customer Care's response Dear Senthil,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

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Address: New Delhi, Delhi, 110095

First of all, I just want to say reliance is giving pathetic service to his customer. I booked a complaint on around between 15th Aug- 17th Aug against Voltas 2 ton AC.
1. First visit happens on 19th or 20th Aug and diagnosed that cooling not happening. And engineer said tomorrow or day after tomorrow second engineer will come to fill cooling gas. He came after 2 days on 21st Aug. and found that unable to fill gas, and said that tomorrow someone will come and pick your AC to workshop coz need to change the cooling coil.
2. On 22nd Aug they came as per the committed time and carry AC along with them and ensure that we will fix your AC within 2 days.
3. After 22nd I am still chasing reliance people to fix my AC. Some people says your AC got repaired we will deliver soon. Some saying not repaired yet coz of parts not available.
4. I think AC is for summer and humidity season and I am suffering because of no AC.
5. No one is giving the proper response. How much more time it will take to get repaired.
6. TAT is already over.

Can Anyone help me out from this?

Reference NO:[protected]
Reference NO:[protected] and much more.

My registered mobile no is [protected]

Oct 15, 2016

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Reliance Digital Customer Care's response Dear Vishal,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

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Address: 500001

TV Purchased On 14.03.2013 With 3 Years Extra Warranty & Paid Rs.3000.00 ExtraExpiry Date of Waranty is 14.10.2016.About six time repaired up to 20.08.2016 Free of cost
Now We have booked complaint on 20.08.2016 no. ID 20318648.They told us mother board is to be changed.But nobody is comming to us Daily we are reminding on thier helpline toll free number but there is no response.Every time we are facing problem & Tv remains out of order for 15-20 days.Please do the needful to Give Us New Tv.

Oct 19, 2016

Complaint marked as Resolved

Verified Support

Sep 16, 2016

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. Please share your contact details at http://bit.ly/RDCustomerCare for us to assist you.

At Your Service,
Reliance Digital

Reliance Digital Complaints & Reviews

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