Reliance Digital Complaints & Reviews

My washing machine is under warranty. the drier gets damaged after 5 months usage. I contact the store and race a complaint. Next day a mechanic came to my home and check the product. they said they cant give warranty because there is no warranty for plastic items.
Same day a guy call me and said he is from reliance digital and if i am ready to pay 1300 rupees online to his account he will replace with new washing machine and at the time of delivery they will refund the cash. but i said i am not ready to pay. after visiting the reliance digital showroom next day they are not responsible for this fraud call.

I purchased ASUS E402Y laptop for my kid's online classes. While buying the product the same person given a word that It can be upgradable for more RAM capacity is untrue. While connecting it is not at all serving its purpose. So I have taken it back to the store within 10days for higher capacity replacement. First approached the sales person for help. I explained all the issues face and ready to go for higher version of the product with extract payment. He nicely escaped saying his manager will help. But the manager wasn't turned forward, instead unqualified technical person came forward and given 100 reasons including his job will be in danger if he agree to replace the product. Also confirmed that if the product is purchased from Reliance Digital thats all there is no way to return that product. I was fed with his way of explaining all bla bla explanations and technical jorgans of operating system is useless of time. I understood that he is just want to turnback me without any solution by saying all stories. Finally he was telling me to remove Temp files is the root cause of the issue. He did the removal of 0 byte temp files to speedup the system nowhere helped to speed up. Other than him no one come nearer to us to help or speak anything further. Finally with the same product returned and lying simply without purpose. I am wondering the customer service is not at all their concern other than pushing a product and get the money from customer. Really pathetic situation for a customer.

Not responding for costumes service's. employees, managers and security talks nonsense words and not showing interest for costumes service

7th feb 2021 we bought washing machine and fridge at plot no 28 and 29 Venus nagar, 200 feet inner ring road, kolathur, chennai 99, after bill payment they gave safehouse bodyguard personal coupon as free gift against which the cost of coupon amount os rs 599 added in our bill, which was noticed after we came home .such cheating shall be prevented

I bought reconnect 6.5kg fully automatic top load from kothapet reliance shop in Hyderabad. After installation by resQ team it is not working properly. I usually prefer reliance products. I bought rice cooker, mixy, hair dryer, trimmer, Bluetooth ear phones but no problems. First time I am facing worst experience.

Hi Sir,
We Have Purchased A TCL Company 50 Inches Tv In Reliance Digital (Address:Plot No. 10, 12, 12S & 12N, Saheb Nagar Khurd Village Hayathnagar Mandal, Vanasthalipuram, Telangana 500070) on Loan Process on the date of 3 Feb 2021. They have given 4th Feb 2021 Delivery Time. They Did Not send the Delivery till now.

I made purchase of One plus nord, order no-RDF06699995 from reliance digital on 03 Oct 2020 of with an offer of 30 % cashback up to 3000 using HDFC credit card option, i have done the transaction as per offer i shall getting the cashback credit in my credit card account till 90 days but its been more than 90 days and no amount has been credit and no response received from portal & Reliance digital team

Dear Sir, I took a mobile from your Reliance Digital Umrao Mall. Which was financed from HDFC Bank.
After that a call from the manager of HDFC came to me that your file will not be able to be processed further, you pay his cash and your file will be canceled with Reliance. We made a cash payment to Reliance.
Even after giving cash payment, my file was not canceled. After that when I got a mail on January 15 that your file has been dispatched and your Amy is to be known on 5 February. Then I spoke to the DM of Reliance and the manager of HDFC, then Reliance refused to return the money to us and talk to their manager. The manager of HDFC said that your file has been canceled. But today my emi sounded on 5th of February my emi started.

We want our money back. If we do not get the money back, for this I put a case of Reliance Pay Fraud in the police and I will do F.I.R. And take legal action. We want our money back, you have time for 3 days.

I gave the payment to a guy named Rohit's Employee Rohit who financed me. Your Reliance Members took cash payment of my file without asking us. Very poor service is the entire decision taken on your Reliance's ship without asking the customer. How dare your reliance employee do anything without asking us.

See if your company keeps the people, by paying money, they get the manager's post.

Money should be returned within 3 days. Otherwise, I will put the case of
Reliance pay fraud and 420 .

My civil score went down. 500 bouncing charges were also cut. Who will take responsibility for this?

NAME- RAJ KUMAR JAISWAL
CONTACT- [protected]

Order no - RDF09462860
I was about to place the order worth Rs.1900 on 26th jan, 2021, but after selecting the store credit of Rs. 1000, and then selecting the remaining amount payment method to be UPI, the payment got unsuccessful without even entering the UPI id. Anyway, may be some bug in their app, but the store credit never got reversed. Wrote an email, called customer care, and then repeated the same on daily basis from 27th jan till date. Found couple of email ids for escalation:
cshead.[protected]@ril.com
be.[protected]@[protected]@ril.com
But none of these worked out.
They never keep track of the issue reported by the user. Every time you call, you have to narrate the full story to them. You call customer care, rather than resolving the issue, they ask you to send email at [protected]@ril.com. Many time I found, the customer care representative doesn’t understand what a store credit means, and as you to call the store, whereas the store credit is the credit you buy and is an entry in the app. Feel completely trapped by opting for store credit through their prebook order. Fully exhausted by following up. Now they have stopped responding my emails also. Now the question is, this loss of rs.1000, isn’t Reliance digital accountable to return?
Can they play with the customer money the way they want? Is it not a criminal offence?
Should I register a cyber crime FIR against the Company? Can an e-commerce company harass customer to this level?

I purchased mobile handset on 28/12/2020 from reliance digital, Ranchi. Store has given bill in the name of Om Prakash Agrawal where my requirement is to change it to "Barkha Agrawal c/o Om Prakash Agrawal" but the store or customer support is not helping in this regard.

Please intervene and provide me modified bill. Bill is attached in the email.

Service no. [protected]
Cin no:u01100mh1999plc120563
Cutomer name: Om Prakash Agrawal
Phone [protected]
Email: mail. [protected]@gmail.com
Datetime: 28/12/2020 19:11:22

Regards,
Barkha
[protected]

Dear Sirs,

This is regarding the order of MacBook Pro. Order no RDF09457730. Bought on 26th January 2021 from reliance digital website.

I have not been mailed a tax invoice which has our company name and GST number. I had input the same during the online process. Please find attached images of the same. Also please find attached PDF of tax Invoice we have received.

I had contacted the customer...

I purchased 55inch toshiba tv from reliance digital Kochi Oberon mall through online on 22 Oct 20. But the TV worked only for 70 days. Reliance digital didn't provide a single update after repeated chasing . Finally after 4 week I sent legal notice to them and one tv technician inspected on 22 Jan 21 and confirmed that toshiba os need to be replaced. I have no interest now in reliance or toshiba . I want my money back . Reliance don't respect customer. They replied only after sending legal notice.

Yes

I bought washing maching 2 months before, now it is not working.

I had purchased OnePlus TV from reliance digital on 7th Dec with relationship ID- [protected]. But my real time IC is not working and everytime I switch on TV I have to manually change the date so that I can connect to wifi. Kindly get it repaired or replaced at the earliest.

Invoice no- TU[protected]

Regards,
Chetan Kumbhar
[protected]

I placed an order (RDF[protected]on relience digital online, and my payment was shown unsuccesfull.
Rs 1500 got deducted from My reliance wallet (store credit), and it has not refunded yet.
I did several followups call, emails to level 2 and even ceo but no resolution has provided.
Reliance digital is a very cheat company with 0 customer satisfaction.
Beware of this fraud company.
Moonis
[protected]

Sir My name is Saurabh Chaudhary from Gorakhpur-India. The context of writing the complaint is to higlight consumers to not to fall prey for Extended warranty what Reliance is offering under the service of Res-Q Plan.Its just a fraud to recover money under the name of extended warranty. I purchased Lenovo Laptop model Lenovo Ideapad 330s from Reliance Digital – GORAKHPUR UTTAR PRADESH which costed me Rs:36999/- including 2 years extended warranty costing alone to amount of 3860.50 While i went to the store to highlight the issue of my Laptop Hinges which are attached to the laptop Upper case Keyboard Damage &, they right aware said frisked me saying that it wont be covered under warranty.At the time of purchase the store manager along with the store representative took me under confidence of stating that Reliance extended warranty covers Hardware as well as software parts along with complete physical damage covered under it. But i was astonished to see that now Reliance is not considering the damage. please solve ASAP

Sir i booked tv on reliance digital on 16/ 11/2020, order no RDF08030553
but reliance digital not deliver my tv & not refund my booking amount, till now, i complaint on mail cshead.reliancedigital.ril.com also customers port, 20 times till now but no any response till now

thanks

ashok k rajbhar
[protected]

I purchased an HP laptop from Reliance Digital online app and I self-picked it up front the Reliance Digital store located in Vijayanagar, Bangaloreon 27th September 2020. At the time of payment it was assured that if I make payment with ICICI bank debit/credit card, I will receive 5% cashback on the total value of payment after 90days from date of purchase within 31st December 2020. We paid with ICICI bank debit card and still I haven't received my cashback. I contacted customer support on 6th January 2020 and they told will escalate the query and I will receive my cashback within 2-3 business days. After that I have not got any response from them.

Here are bill details:
Product: HP Pavilion Gaming laptop
Price: Rs 55, 999/-
Order number: RDF06585149
Date: 27/09/2020

I purchased a refrigerator about one year ago and now it is making noise. Refrigerator is in warranty period. Someone from the company do come and check what the problem is.