Reliance Digital Complaints & Reviews

I placed an order on reliance digital on 31st july 2020. The order no is rdf04494456. It's been more than a month and the product is still not received. The tracking on the website shows that the product is still in transit. On looking up the order details, it was said the the product was being delivered through ecom express and an awb no. Was given. When i tracked it through ecom express website, it is showing shipment rto lock on 16th aug 2020.

I have also emailed the concerned persons given in the reliance digital website and received no response even after several days.

I request a refund for the product. The product is an electric cooker of price rs.1549.

Thank you

Nobody attended jio desk for 20-30 minutes. Customer service absolutely dismal. Nobody responded. That’s shocking

I'm ordered toshiba 43 inch tv on 22 august 2020, delivery date is 29august, but till now we didn't get any delivery.
And also no response from the jio store and customer care of reliance digital.

Boat bluetooth headphones completely not working i raise more quiries but not get reply here with attached bill copy and headphones images

Mob :[protected]
Mail : [protected]@gmail.com

It's been more than a month we placed an order for a washing machine. After delivery when engineer (Manoj) came to give a demo he told us it's faulty maybe we can get the replacement. Replacement never happened after so many followups. We tried to call customer care ever since and every time when we have been provided with a new complaint number with a promise someone will call us. No one called us. We did try 1st level of escalation by sending an email to cshead at reliance digital and we got the response that it will be going to take 10 working days again that never happened. Finally, we called customer care gain that we don't need a replacement we want to cancel this order and we need a refund now its been close to 2 weeks no one calls and refund never initiated. Is this some kind of a joke

Respected,
Reliance digital head office,

I purchased laptop of hp company which cost of 64000 rupees. They offered that if i pay 300 extraa that i will get “hp basic printer and sound logic true beats ear buds”. Printer was given and they told that present ear buds are out of stock. It will take atleast 1 week for stock to come. After coming stock we will call u. They told like that. Now its been 3 weeks not even a single call to me. Today myself made a call to the store. They lifted and answred that we will call u back in 2 minutes. Now it has been 3 hours no call made by them. Again i call 7 times this time they are not lifting and answering. So can u help me in getting my ear buds as soon as possible.
Thank you.

I have many e. Mail & call in reliance digital customer care service center from last 23 days (Dated13-aug-2020) regarding wrong product deliver but till date not received proper reply or resolve my complain.

I placed ordered boat spinx 2.0 at relience digital and i got delivered boat spinx 2.0 r.

Complain no. (Inq[protected] and order no. Rdf04947943.

No solution of my complain, so how many take time india's largest company's working team.

I request to shri bm bande (Ceo's sir) & cshead. Reliancedigital but no any
Reply from ceo's sir or his team.

Thanks with regards
Harish patel

My mother is a loyal and old customer of reliance. She always trust and have faith in reliance and expects a better service. She never thinks twice while purchasing items from reliance. She purchased an air conditioner, sales order# [protected] last year from reliance, jorhat, assam with the delivery note: [protected], date:[protected]. The total cost of the item was 43, 990.00 inr. The first servicing of the ac was done as promised after that no servicing was done. My mother called reliance and requested for the second servicing. She infact visited the store during the pandemic. And let me tell you she is a senior citizen. However they kept pushing back due to the pandemic situation. We also understand that during these tough times of covid 19, it is not an task to accomplish. Now the ac is completely of no use since it is not able to cool the room. It has lost its cooling effect.

Now reliance wrote me on an email stating that "as per records checked in system by service team samsung ac date of purchase 13.06.2019. Installation was done on 19.06.2019. After that no service call at toll free which is the basic protocol to register in system. Since the set is out of warranty now, samsung has given the estimate of rs. 2500 /-for service" according to reliance my mother did not follow protocol.
My question is what did reliance do?
1. Late logging of complaint!
2. Complete ignorance of complaint even after multiple requests!

I have few more questions that i failed to get a response from reliance

1. What kind of ac is being sold at the cost of 43, 990.00 inr that does not last even for an year?
2. Why was the second servicing not done, even my mother called reliance requesting for the servicing?
Why within a year my mother has to pay 2500 inr?
3. The reliance team got the ac installed for us, why was it not installed properly?
4. Why did reliance not checked the connections properly?
5. How could gas be leaked if it was installed by professionals / experts sent by reliance?
6. Why was the installation done twice?
7. What is reason for faulty installation?

Multiple complaints were made since march 2020 onward. These complaints continued in the month of april 2020, may 2020 and even in june 2020. My mother visited the store and made phone calls too. Why was the delay made by reliance?

Please get the problem fixed for her without giving her any more trouble. Entire summer she was with no air conditioner and its september now cant reliance have basic customer service to accept their mistakes and get things corrected? Why cant reliance put themselves in the customer shoes once and think what the customer has gone through! Never thought of such poor experience with a brand like reliance.

Regards,
Rianka

I have purchased water purifier on[protected].

* after 1st year few filters are replaced.

* after 2nd year i requested for filters change but the technician visited and he replaced only external extra filter at additional cost and said he will not replace filters as filters are working fine.
He didn't even open the filter to check.
Till now filters are not replaced since 1st year replacement.

* actually filters will be changed at the end of every year, this was said to me while buying resq plan for additional 2 years warranty with filters replacement evey year. But the technician denied to replace filters when i requested this time.

*now i am facing issue with filters and raised a request for filters change (Request no : [protected]) and i was informed that filters already changed 10 months back!!

He didn't replace any filters.
Filters replaced only after the end of 1st year.
Filters not changes since more than 20months now.

Since 1 month i am contacting them multiple times and sent emails but not provided solution till now.
I paid more than 6k for this extended warranty.
Please help me out on this issue.

Regards
Shiva

I have purchanges the "sony wf-xb700 truly wireless extra bass bluetooth earbuds/headphones" on 7th of aug-20. When the time of purchase, i see the discount is not applied, but the product got purchased. I tried to call customer service, but due to their working hours, i was not able to call them. However, i sent an email to the customer care to cancel the order.

After following up on call and the email regularly on 8th and 9th august, i finally got the response saying "unable to cancel, as it is already shipped and also requested me to deny the order at the time of delivery, so that refund will be initiated once the product reaches the warehouse".

On 10th august, i was denied the order and waiting for the refund amount.

I have called at least 20 times as on today, but no one has given any response on my refund. I really don't understand, is it really so difficult to process a simple refund request?

The weird responses, which i have got are:
1. Wait for one more day, you will get the refund
2. Sir the application is slow, i can't give you the answer.
3. When i request to transfer a call, he says he won't do that and asks me to call again.
4. Some one behaved like he was giving me a different number to contact, but he just gave me the same customer care number and email address to which i am contacting.
5. Customer service will take 30 mins to just look after the issue and finally come up with no solution. Call will disconnect.

My complaint number: 00492478.

Before 4 months ago my laptop is damaged physical .. so I gaven it for resq services they have taken nearly 1 n half or 2 months for repair later when the laptop is ready.. the laptop is started to work slowly... Now in local service centre they have telling that hardware is got damaged pls.. Do something my warranty is also finished

I have last date of 13-Aug-2020 many E.mail & call in Reliance Digital Customer care service center regarding wrong product deliver but till date not received proper reply or resolve my complain.

I placed ordered Boat SpinX 2.0 at Relience Digital and I got delivered Boat SpinX 2.0 R.

Complain No .(INQ[protected] and Order No. RDF04947943.

No solution of my complain, So how many take time India's largest company's working team.

I request to Shri BM Bande (CEO's sir) & cshead.reliancedigital but no any
reply from CEO's sir or his team.

Thanks with regards
Harish Patel

After filing complaint with samsung, they said you have been cheated ny reliance by providing wrong information.

Please see below feedback for led and i was told you will able to view the sd channels clearly, hd channels will be amazing.

Played hd movies from youtube: not clear
Reason by vikas samsung technician: old hd movie you will not be able to watch, then he played the 2019 movie with the same result. So he stopped playing movies as hd movie qualities are not clear. I insisted on playing any other movie but he refused. I requested him shall i play the same movie on my other tv to check if the movie quality is bad or samsung product is #, he refused

Next turn netflix: same nothing clear. Reason given: this is hd tv and since you have taken the top pack of netflix so you cannot watch netflix as well

Then next turn tata sky: blurryface nothing clear, again this was the problem with tata sky

Then he played songs on you tube: song 1 nothing clear, song 2 nothing clear, then he searched among 100 songs to find which will be clearly visible. At last he found a song which was clear at 1080 pixel and then he said since i am able to play one song clearly so there is no problem with the product.

In fact this is the best this product can perform.

Samsung technician accepted that product is # but not ready to write anything as they can lose their job

Order number rdf04808550 dated 7th aug, 2020 for rs.25, 990/- to be delivered on 8th aug, 2020. It was not delivered till 18th aug, 20.
On 18th aug, they have replied...
This is with reference to order rdf04808550.
Apologizes for the delay in response.
As discussed due to non-availability of stock the product can’t be delivered, post confirmation from your end.
We are cancelling the order and the amount will be credited within 7/10.
Looking forward for your valuable patronage with us.
We appreciate your time and patience. Thanking and assuring you for best services always.
Till date the amount has not been returned.

Hi There,

I purchased a fully automatic washing machine (Samsung 6.5 KG) from your Ulwe Store on 24th Aug 2020.
The machine was a display piece and considering that your sales person offered me a good discount on it, which was the main reason i decided to purchase the same model. Your sales person also suggested me to avail an extended warranty of 2 years and given me total quote of Rs. 15761.76, which I paid and waited for the delivery of my purchase.

It got delivered on 25th Aug '20 wherein the machine was wrapped by bubble wrap and not in a box. Immediately, post delivery of the machine, a demo and installation guy also came to my place. I was surprised with the kind of fast service. As i was in office that day and my wife was only at home i could not meet your ppl. The installation guy opened the bubble wrap packing and said that i first need to change the tap(where i am going to fix the machine) and then only the machine can be installed. He still gave the demo to my wife and she took the video recording of the same. Till this time no one realized that the machine is damaged. Next morning when i checked, i found that there are dents on the body of the machine and the upper plastic body is also separated from metal body. I immediately reported the issue to the store and lodged the complaint with complaint number [protected]. Since then i am following with the store ppl and i have still not received any resolution.

Sir i was purchased mobile from online reliance digital store on 26 august. My order is pick up at store but store owner said your order is not confirmed from our store. I was call customer care daily 20 times in a day but your customer care executive didn't replay properly and say it's your problem not our you paid money for product not us like that replay. If you don't solved the problem please cancel my order as soon as possible. I was send mail also but didn't replay.

Order no. Rdf05773319

Dear sir.
Order no. Rdf04594296.. Sony srs xb12 bluetooth speaker of rs 3590.
Order on dtd 6/8{2020. Reached on dtd 9/8/2020 & refused to accept. Till today sending several time email to bm. [protected]@ril.com. Answere is wait for 8 days.
Sir i have question if the shipment takes 3days to reach my place ie. From 9/8/2020. So why it will take to refund the money for waiting 24 days long... So my request to take immediate action against this. My address is..
G bhaskar rao
Email id.. [protected]@gmail.com
Bsaudeva book store.
Nilakantha nagar
At/po.. Gudari.
Dist.. Rayagada
Odisha
Pin.765026
Mob no [protected]/[protected]

मैंने asusका लैपटॉप खरीदा उसकी इनवॉइस मेंimeib/serial no. नहीं दिया है वारंटी क्लेम नहीं हो रही है कृपया इनवॉइस में सीरियल नो फिर से डाले order no-rdf04484690

I bought apple microusb adopter from reiance digital online. Sir the thing is that. I got a defective product from reliancedigital.in, as mentioned above. Now i want to return / replace this product. But their man are not responding me. They r telling that i have to go apple store & bring a do certificate & to prove that this thing is really defective.

What the hell is this sir, initially i brought a product from reliance &,
1- why they sent me defective & a 5 years old product
2- i[censored] have sent me defective product. Then they should take back because they r a seller
3- no other e commerce site r doing this nonsense, it’s a a prestigious one. Why they r doing this to me.
4- u sent me defective product & advicing me to go apple store that is 500km away from me & bring a do certificate to prove u. What the hell is this sir
5- i have bought in recent many things from them but for this things ur doing this to me.

Sir plz have a look to this matter & arrange my return.

I have placed order for panasonic 584 litres side-by-side refrigerator, stainless steel worth rs.48490/- on 16th august on reliancedigital.in for which i have received a damaged refrigerator on 18th august. Invoice no:d19r[protected]. Delivery address is jagadeesh banagiri, flat no 1503, tower 5, urbana apartments, near ruby hospital, kolkata wb 700107. The very reason to purchase with reliance digital was next day delivery as we needed refrigerator urgently at home. The installation team member sylbanus toppo id : pprr00052275 took damaged pictures and uploaded in their application as per the process. Since then till date i. E 29th august 2020, i have not received any replacement nor refund. I have written to their customer care team several times with no response and them i have escalated it to their highest level including ceo @ bm. [protected]@ril.com and cshead. [protected]@ril.com and still not got any response. I have made nearly 15 calls to their call centre and registered a complaint about the urgency and need for a refrigerator and none seemed nor interested to resolve my request. I do not have a choice now but to consult consumer complaints form to hear my problem and provide me a refund as i do not intend to do any purchases with such insensitive organization who is not bothered about their customers.