Reliance Digital Complaints & Reviews

Dear sir/madam
Kindly requesting to you my washing machine repair complaint no.[protected] but no response by you please help me when we complaint in service center after 15 or 20 days technician will come daily call to service center and mail to you then will come technician its no good customer will not suggest to anybody for reliance dijital products i hope you will shortly my problem solve by you

Thanking you
Obaidur rahman shaikh
Mo no. [protected]

I have purchase sony home theatre by online site of reliance detail and my order number is rdf05897631 date of order was 31st aug 2020 i have paid 54990 to reliance and while ordering it was showing delivery in 2 days but i didnt received regular i calling customer care but no response from there side just saying give us 24hr its will be reslove but solve but now i m very much fed u with this and i was bought to give gift to my wife but time also gone n all commitment fail and now i will go to consumer court and file case against company they all are fraud my number [protected]

Sir on 25 august 2020 i bought oneplus nord mobile phone through my friend sumit butola on their reliance digital i'd i received that phone on 31 august 2020 on first day of phone i was founded issue's like hanging. After using 2, 3 days the same situation get arises after that i was calling on reliance digital centre they said go to near oneplus service center and get the exchanging letter, next day i was go there but sir they can't exchange...

My mobile number [protected]. I am purchasing 2 samsung ac in reliance digital. I am allready two times registered in installation and demo. But nobody's to contact me. First request no [protected] second request no [protected]. Why this service is horrible. Reliance resq service called today and said they did not have an ac technician so they could not come. Now what do i do next. Can you arrange malayalam customer care executive please.

Hi, i went along with 2 of my friends to your outlet at K. B Road Jorhat, Assam to purchase a laptop. Upon entering the security person who was supposed to take my temperature and my details startes enquiring what i would purchase. Should i tell the person what i am purchasing and then only she would allow me into the store? Secondly upon entering a sales executive started to enquire what we were looking for and he addressed us in our native language which is equal to 'tum' in hindi. Now after that i told that we were looking for a laptop. Then another executive came in an they started enquiring about price to each other and they themselves were not sure of that. Than one of the guy went to check the price and never returned. We were on our own looking around and waiting for atleast 15mins for him to come back he never arrived. Then the other guy who was in the other side standing alone, i asked what happened. He then asked what were we looking?? I was like really.. He himself checked with us for laptop at the first place and after 15mins when we enquired he acted as if he was unaware. This is how it works?? I was furious and didn't talk anymore and came back and giving a verbal complain to the customer service desj there. I was really stunned by there attitude and may be we were in some casual attire, they migh have taken us for granted that we can't afford or something. Me along with my friends came out of the store disgusted. Hope u will look into this as customer service is what we expect in your store

Sir/ mam my name bulu pradhan I have order relince digital online samsung Galaxy a71 order no RDF03598691 late July 2020 credit card basis now covid19 sichusaion so may I job less so may cancel my order 12 july 2020 now product DC wear house so now till not receive my fund please help me sir
Customer care not receive my call so please help

I purchased a 55inches lg tv from reliance digital and with that their sales person had convinced me to extend my waranty for 3yrs under Reliance for 21000/= they told us that any prob shall be solved by them within 4-5 working days. now my tv isn’t working for 4 days, and the repaing bill is 5000/= n waiting period given by reliance is 15 days-1 month. I m totally dissatisfied with their sevice, with such a small amount of repairing bill...

Kent grand star water purifier purchesed on 19/8/20. At reliance digital mogappair west/chennai 600037. We have booked complaint on 4/9/20 and they have given clearing date as 5/9/20. As of know nobody came to attend. There is no respond while contacting on phone. Very very bad experience regarding reliance digital show room. Pleace take an action against consern in-charge as no lifting any calls.

The kent grand star water purifier is also having reliance extended waranty of 5 years against ₹:12, 600.
If you are not react i will lodge complaint in consumer forum against the reliance digital.
Registered phone no:[protected].

I placed an order on reliance digital on 31st july 2020. The order no is rdf04494456. It's been more than a month and the product is still not received. The tracking on the website shows that the product is still in transit. On looking up the order details, it was said the the product was being delivered through ecom express and an awb no. Was given. When i tracked it through ecom express website, it is showing shipment rto lock on 16th aug 2020.

I have also emailed the concerned persons given in the reliance digital website and received no response even after several days.

I request a refund for the product. The product is an electric cooker of price rs.1549.

Thank you

Nobody attended jio desk for 20-30 minutes. Customer service absolutely dismal. Nobody responded. That’s shocking

I'm ordered toshiba 43 inch tv on 22 august 2020, delivery date is 29august, but till now we didn't get any delivery.
And also no response from the jio store and customer care of reliance digital.

Boat bluetooth headphones completely not working i raise more quiries but not get reply here with attached bill copy and headphones images

Mob :[protected]
Mail : [protected]@gmail.com

It's been more than a month we placed an order for a washing machine. After delivery when engineer (Manoj) came to give a demo he told us it's faulty maybe we can get the replacement. Replacement never happened after so many followups. We tried to call customer care ever since and every time when we have been provided with a new complaint number with a promise someone will call us. No one called us. We did try 1st level of escalation by sending an email to cshead at reliance digital and we got the response that it will be going to take 10 working days again that never happened. Finally, we called customer care gain that we don't need a replacement we want to cancel this order and we need a refund now its been close to 2 weeks no one calls and refund never initiated. Is this some kind of a joke

Respected,
Reliance digital head office,

I purchased laptop of hp company which cost of 64000 rupees. They offered that if i pay 300 extraa that i will get “hp basic printer and sound logic true beats ear buds”. Printer was given and they told that present ear buds are out of stock. It will take atleast 1 week for stock to come. After coming stock we will call u. They told like that. Now its been 3 weeks not even a single call to me. Today myself made a call to the store. They lifted and answred that we will call u back in 2 minutes. Now it has been 3 hours no call made by them. Again i call 7 times this time they are not lifting and answering. So can u help me in getting my ear buds as soon as possible.
Thank you.

I have many e. Mail & call in reliance digital customer care service center from last 23 days (Dated13-aug-2020) regarding wrong product deliver but till date not received proper reply or resolve my complain.

I placed ordered boat spinx 2.0 at relience digital and i got delivered boat spinx 2.0 r.

Complain no. (Inq[protected] and order no. Rdf04947943.

No solution of my complain, so how many take time india's largest company's working team.

I request to shri bm bande (Ceo's sir) & cshead. Reliancedigital but no any
Reply from ceo's sir or his team.

Thanks with regards
Harish patel

My mother is a loyal and old customer of reliance. She always trust and have faith in reliance and expects a better service. She never thinks twice while purchasing items from reliance. She purchased an air conditioner, sales order# [protected] last year from reliance, jorhat, assam with the delivery note: [protected], date:[protected]. The total cost of the item was 43, 990.00 inr. The first servicing of the ac was done as promised after that no servicing was done. My mother called reliance and requested for the second servicing. She infact visited the store during the pandemic. And let me tell you she is a senior citizen. However they kept pushing back due to the pandemic situation. We also understand that during these tough times of covid 19, it is not an task to accomplish. Now the ac is completely of no use since it is not able to cool the room. It has lost its cooling effect.

Now reliance wrote me on an email stating that "as per records checked in system by service team samsung ac date of purchase 13.06.2019. Installation was done on 19.06.2019. After that no service call at toll free which is the basic protocol to register in system. Since the set is out of warranty now, samsung has given the estimate of rs. 2500 /-for service" according to reliance my mother did not follow protocol.
My question is what did reliance do?
1. Late logging of complaint!
2. Complete ignorance of complaint even after multiple requests!

I have few more questions that i failed to get a response from reliance

1. What kind of ac is being sold at the cost of 43, 990.00 inr that does not last even for an year?
2. Why was the second servicing not done, even my mother called reliance requesting for the servicing?
Why within a year my mother has to pay 2500 inr?
3. The reliance team got the ac installed for us, why was it not installed properly?
4. Why did reliance not checked the connections properly?
5. How could gas be leaked if it was installed by professionals / experts sent by reliance?
6. Why was the installation done twice?
7. What is reason for faulty installation?

Multiple complaints were made since march 2020 onward. These complaints continued in the month of april 2020, may 2020 and even in june 2020. My mother visited the store and made phone calls too. Why was the delay made by reliance?

Please get the problem fixed for her without giving her any more trouble. Entire summer she was with no air conditioner and its september now cant reliance have basic customer service to accept their mistakes and get things corrected? Why cant reliance put themselves in the customer shoes once and think what the customer has gone through! Never thought of such poor experience with a brand like reliance.

Regards,
Rianka

I have purchased water purifier on[protected].

* after 1st year few filters are replaced.

* after 2nd year i requested for filters change but the technician visited and he replaced only external extra filter at additional cost and said he will not replace filters as filters are working fine.
He didn't even open the filter to check.
Till now filters are not replaced since 1st year replacement.

* actually filters will be changed at the end of every year, this was said to me while buying resq plan for additional 2 years warranty with filters replacement evey year. But the technician denied to replace filters when i requested this time.

*now i am facing issue with filters and raised a request for filters change (Request no : [protected]) and i was informed that filters already changed 10 months back!!

He didn't replace any filters.
Filters replaced only after the end of 1st year.
Filters not changes since more than 20months now.

Since 1 month i am contacting them multiple times and sent emails but not provided solution till now.
I paid more than 6k for this extended warranty.
Please help me out on this issue.

Regards
Shiva

I have purchanges the "sony wf-xb700 truly wireless extra bass bluetooth earbuds/headphones" on 7th of aug-20. When the time of purchase, i see the discount is not applied, but the product got purchased. I tried to call customer service, but due to their working hours, i was not able to call them. However, i sent an email to the customer care to cancel the order.

After following up on call and the email regularly on 8th and 9th august, i finally got the response saying "unable to cancel, as it is already shipped and also requested me to deny the order at the time of delivery, so that refund will be initiated once the product reaches the warehouse".

On 10th august, i was denied the order and waiting for the refund amount.

I have called at least 20 times as on today, but no one has given any response on my refund. I really don't understand, is it really so difficult to process a simple refund request?

The weird responses, which i have got are:
1. Wait for one more day, you will get the refund
2. Sir the application is slow, i can't give you the answer.
3. When i request to transfer a call, he says he won't do that and asks me to call again.
4. Some one behaved like he was giving me a different number to contact, but he just gave me the same customer care number and email address to which i am contacting.
5. Customer service will take 30 mins to just look after the issue and finally come up with no solution. Call will disconnect.

My complaint number: 00492478.

Before 4 months ago my laptop is damaged physical .. so I gaven it for resq services they have taken nearly 1 n half or 2 months for repair later when the laptop is ready.. the laptop is started to work slowly... Now in local service centre they have telling that hardware is got damaged pls.. Do something my warranty is also finished

I have last date of 13-Aug-2020 many E.mail & call in Reliance Digital Customer care service center regarding wrong product deliver but till date not received proper reply or resolve my complain.

I placed ordered Boat SpinX 2.0 at Relience Digital and I got delivered Boat SpinX 2.0 R.

Complain No .(INQ[protected] and Order No. RDF04947943.

No solution of my complain, So how many take time India's largest company's working team.

I request to Shri BM Bande (CEO's sir) & cshead.reliancedigital but no any
reply from CEO's sir or his team.

Thanks with regards
Harish Patel