Reliance Digital Complaints & Reviews

Sir, i have purchaged a 1.5 ton split ac from relience digital najafgarh new delhi on 15 aug 2015. Now it is giving problem of cooling since the start of this season. I have made several complain to relience costomer care. My registered mob no is [protected] and complain no are [protected], [protected],[protected] &[protected] dated 22/04/2016 to 07/05/2016, fistly they told that gas is to be recharged in compressor. After that also problem still exit. Now i request you to guide me what i should do. Waiting for your quick responce.

I had puchsd one samsung refregirator, from reliance digital ltd, oberon mall, kochi.
15 days over till now our problems is not rectified. They delivered product opened one. I asked show roomthey said generally product will deliver like that so, its not our mistake.
There is no samsung brand name printed taped or sealed . After that we purchsd another model and said we shoud need fresh one without opened.
Installation technian after delvierd 48 hrs till not come and product not installed. Iam waiting for him.

Very worst customer care services in kochi reliance digital ltd, kerala. There is no customer care managers and pros.

No one has follow up, customer service.
Without working they are getting salary thats it.

I bought an a c 1.5 ton from reliance digital in may 2015 from reliance digital.From april2016 it is giving trouble. Repeated requests and complaints no one has come to repair it. After sales service is very poor. Infact i think they are not providing after sales service in warrenty also. Big mistake. Never buy any product from reliance . Very bad experience.

I bought an itek power bank from the reliance digital banaswadi store in bangalore on the 13th of february 2016. Within 2 months it stopped working. I took it to the store and they said they can't do anything as the company is based out of mumbai and we would have to send it ourselves. If they had a service centre in bangalore, they would have taken the responsibility. What logic!

Anyway so they gave me a number which was of itek business solutions which is an it company and has no relation to the product itself whatsoever. I called their customer care and after 7 minutes someone picked up. He seemed to be stock fed with the responses "this is the number we have on our records sir" and "you have to walk to the store sir". When i told him that he is completely useless, his response was "how else can i help you sir?" :d

I have purchased aoc tv 40" size on 15.8.2014 vide bill no. [protected] dt. 15.8.14 sr.No.He3e7ka004913 from reliance delhi.
Its picture quality not proper from beginning but now the screen is not appearing now. I have traced from net aoc service centers in amritsar but all numbers found face.
Kindly do the needful and get the tv repaired / okayed at the earliest.

I purchased 2 Nos Samsung split A.C. machine on 17/04/2016 vide Invoice No. C#67640000 .(Sales man ID 886772). The product is supposed to be installed free of cost at our residence.
On timely delivery of the goods, I gave a call for inspection of site for undertaking installation, which they ignored completely. . On 20th April I called up your customer care and was told that both the machine have been installed as per their record, whereas the machines are lying unpacked at my premises. I called up Reliance store and I was politely assured of installation within next few days. On repeated plea a technician was deputed on 23rd April at around 10=30 a.m. to install both the machines.
However the technician, who I consider is inexperienced, fixed the indoor unit, but the outdoor unit was left without proper fixation. I took up the matter with the store and 4 teams of A.C installation personnel were deputed on diverse dates. I had to defer my professional work, to accommodate the visiting technicians. Technician used to turn up around 2 p.m. when they are supposed to turn up around 10=30 as per appointment and discussion with your service in charge Mr Rajendra Prasad. For installation of two A.C.'s I along with member of my family, visited the store several times with a eye to install the A.C's. Being aggrieved my mother, who is a working lady, went to your store on[protected] around 5 p.m. and met your stores in charge Mr Narayan SahuKha. He visited the site and on physical inspection of the site was convinced about readiness of the site for installation, contrary to your internal reports. I had to engage labour to help the visiting technician, who never turned up and I had to foot their labour bill, for no fault of mine.It is a matter of record. On 29th April a team was deputed around 11 a.m. to install the A.C.lead by Mr Uday. The concerned personnel was rude and would ask for silly things which were not directly related to the site. His team did install the indoor unit but due to inadequacy for installation goods, he could not complete the work and walked off from the installation site without information. The matter was again taken up and Mr Narayan pleaded his helplessness regarding the situation. Both the machine were installed by our technician on 29th April and we had to foot the bill towards installation. Pl. note that no official paper was signed regarding completion of installation.
You are, therefore, requested to : a) Pay for installation - Rs 3, 000/= for installing 2 Nos machines. b) Pay compensation for harassment, humiliation, loss of man-hour.as deemed fit and correct.c) To pay labour charges incurred by us for installation.
Please note that if you are unable to pay the charges, along with compensation amount, within next 48 hours from receipt of this complaint the matter shall be forwarded to higher authorities for redressal of my grievance, and you shall be liable for consequences thereto.
RITESH PYNE

I received ac on 27-apr-2016 and it's[protected] no one is here to install it. U people should learn from beggars. U guys are pathetic than them... I will post on facebook and all other public sites not to buy anything from this reliance digital.. Their service sucks.. Let these call me on my cell... No is [protected]... I am from bangalore.. I want to hear from you...

As I have bought a Hitachi air conditioner from reliance digital in Anna nagar situated near roundtana signal on 27/04/2016. And the commitment given to me was that they'll install it within 3 days from the date of PURCHASE and it was supposed to be installed on 30/04/2016 but they didn't and when I asked them why they didn't even give a minimum decency of replying properly and they gave me a reply saying that they'll install it before 11:00 AM on 1/05/2016 but they haven't and each time I call they just say our technician will call but no one has called yet. And I told them that I'll install it myself and they told that if I install it myself we won't give you warranty. This is a very upsetting thing.

Good day,
Even after making several complaints to the customer care nothing has been done so far. Almost one month has passed, I just came to know that they have closed this report. Will you please tell me why your customer care has closed this report. Don't you think that they should confirm with the customer as well whether it has been solved or not . I really appreciate that at least some one is replying to the mails overhere but this is not going to solve this issue until you take some action. May be that's the reason customers are losing interest in your services.
Almost one month has already past please do the needful. It's damn hot now a days and iam not able to use this air con.
Regards,
RETRD. ACP MAHABIR SHARMA
[protected]

Reported earlier:-


Damage of front cover during servicing
Hi,
I had requested for annual service
of my Hitachi Split AC 1.5 T. Technicians visited my house on 12.04. 2016. The moment this guy opened front cover of AC which is just few months old, he broke the front cover and its attachments. Seems like these guys are not trained at all before carrying out such work.
I reported this incident same time to customer care on 07.04.2016. Ref no is [protected].
Nothing was done on the above matter and i reported again to the customer care on 12.04.2016. Ref no. [protected].
On 13.04.2016. Technician visited my house and told me that he is here for servicing.Then i showed him the broken part and he took the picture of the same. I refused for its servicing, because if i get it done then these guys are not going to replace the broken part. Iam sure.
I reported this again to customer care with ref no . [protected].
After this no one has called me and nothing has been done until now.
I have made several complaints, its more than a week now and no one has shown up to replace the front cover.
Please help me out.
[protected]

I purchased panasonic split ac in salem reliance mall on date 14.04.2016 invoice no [protected] he told its 100% copper with blue fin content in condenser 5 star ac.

but i got 2star ac and there is only coper wire, no more proper fitting items the power wire is missiing, i gone to salem store on 17.04.2016 speak store manager he said the product is 100% copper and genine . i say send me one person from your side to check .
he came and checked its aluminum and not proper wireing equpments,
ther after no response from salem reliance store
please dont puchase in reliance his cheating and froud

I have bought Hitachi ac invoice no 000902 on 20/04/2016 from Reliance digital barasat branch . I am really disappointed with the service given by Reliance because the technician which they sent had nt properly fixed the ac due to which there was a gas leakage. After that they had come after 2 days to fix it but they couldn't fix it and damaged it more resulting in there was a massive sound with full gas leakage along with that copper wire hit the tree and got bent.
No one has bother to come and contacted us after being told by them that they gonna replace it. Now they are changing their statement every day and harassing us. I would like to request you to look into the matter because it's been 10 days and we haven't used it. Horrible service by Reliance. Please get back to us.
Regards,
Yadab chandra ray

Hi,
Even after 13 days of complaint reliance is not able to serviced water purifier while taken 3 yrs extended amc at the time of purchase of wp from reliance digital, kanpur...


Sir,
It’s 3rd day of mail and 13 days of problem
How much time required to resolve one small problem / replacement of one device.
If reliance is not able to do it, kindly arrange to return amc charges paid by me and i will take amc from hul for water purifier.

Rgds

From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 26 april 2016 20:55
To: rajesh gupta
Subject: re: after sale service at kanpur

Dear sir,

We sincerely regret the inconvenience caused to you.

We are already working on your concern and our team will contact you at the earliest.

Appreciate your understanding & co-operation.

Thanking and assuring you best of our services always.


Regards,
Deepakraaj.

________________________________________
From: "rajesh gupta"
To: "cshead reliancedigital"
Sent: tuesday, april 26, 2016 3:00:40 pm
Subject: re: after sale service at kanpur
Hi deepak,

It’s still not done . The technician mr. Nirmal returned to service centre with out repairing water purifier.

No water at home

Pls help.

Rgds,
Rajesh

From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 26 april 2016 14:18
To: rajesh gupta
Subject: re: after sale service at kanpur

Dear sir,

We sincerely regret the inconvenience caused to you.

We are already working on your concern and our team will contact you at the earliest.

Assuring best service.


Regards,
Deepakraaj.
________________________________________
From: "rajesh gupta"
To: "rajesh gupta", "cshead reliancedigital"
Sent: tuesday, april 26, 2016 1:42:27 pm
Subject: re: after sale service at kanpur
Hi,

Most unprofessional attitude and unskilled technicians in reliance services


• mr. Nirmal has reached to home to attend the complaint, not able to rectify problem ..Though ro has started working but display panel is not working properly and second height this guy is not carrying tds meter to check after replacement of part how much tds is in water

Does this way of working of reliance ??

Should i connect at the top level for this small work ??

Rgds,


From: rajesh gupta
Sent: 26 april 2016 10:36
To: 'cshead reliancedigital'
Subject: re: after sale service at kanpur

Dear bhakti,

It has not been addressed till now.
• 12 days without purified water
• excellent service to customer
• amc of resq is just waste of money and harassment to customers
• will move to hul for further amc

Ridicules and funny services, no response even after reliance hq ?

From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 25 april 2016 14:46
To: rajesh gupta
Subject: re: after sale service at kanpur

Dear sir,

We sincerely regret for the inconvenience caused to you.

We are taking every possible action to make sure that this problem with your hul water purifier is rectified and we are able to provide the best possible solution to your inconvenience.

Our team will be contacting you at the earliest with the resolution.

Thanking and assuring you for best services always.

Warm regards,
Bhakti sawant
________________________________________
From: "rajesh gupta"
To: "cshead reliancedigital"
Cc: "rajesh gupta del"
Sent: monday, april 25, 2016 10:17:25 am
Subject: re: after sale service at kanpur
Hi,

Once again, am in trouble.

The hul water purifier is not working since 16th april’16.
• logged complaint in kanpur service centre at ( 0512 – 6551145 ) on 17th april time 11.59 am. They asked to logged complaint on toll free no.
• logged complaint at[protected] on 17th april time 12.01 pm and got sr no.
• technician visited home on 19th april and informed adopter is not working, will raise part request and replaced within 03 days
• now technician is not picking up call
• again called toll free no. And was provided the call no.
It’s 9th day of complaint but no resolution. It’s really very poor service and forcing me not to continue amc with reliance.

In this summer, when temperature is 40~ there is no drinking water in home and we are purchasing mineral water on daily basis.
Requested to look in to this and kindly get this resolved.

Sl no. Sr no. / call no. Date time
1 20201505 17-apr 12.05
2 [protected] 19-apr 16.13
3 [protected] 23-apr 12.18

Warm regards,
Rajesh


From: cshead reliancedigital [mailto:cshead.[protected]@ril.com]
Sent: 12 december 2015 11:53
To: rajesh gupta
Subject: re: after sale service at kanpur

Dear sir,

Greetings...

As per the discussion with you, the below concern regarding hul water purifier has been completed yesterday.

We value your patronage and trust that your queries has been resolved.

Thanking and assuring you best of our services always.


Regards,
Deepakraaj.
________________________________________
From: "cshead reliancedigital"
To: "rajesh gupta"
Sent: friday, december 11, 2015 5:37:33 pm
Subject: re: after sale service at kanpur
Dear sir,

First and foremost a sincere apology for inconvenience caused to you.

We have taken up your concern regarding hul water purifier and our team will contact you at the earliest.

Assuring best service.


Regards,
Deepakraaj.
________________________________________
From: "rajesh gupta"
To: "cshead reliancedigital"
Sent: friday, december 11, 2015 2:05:52 pm
Subject: after sale service at kanpur
Hi,
Purchased 01 hul water purifier - purit in oct.'14 and also taken extended warranty of 3 yrs after payment of rs. 3750/-
Now my pur it is not working properly, complained many times to store and they replied with service center no.[protected] . One technician attended the complaint on 6th dec.'15 but could not rectify. Again complaint lodged and no. Given - [protected] but no solution till now.
Very bad experience of after sale service from reliance . Pls help

Dear customer care,
I had bought panasonic led tv 32" by last year, i have extra warranty resq. I had called up to your customer care from last 20. 4. 16, but i didn't received any call from your service center for fulfill my querys. I am waiting for technicians from 20. 4. 16. Your customer care executives are daily provide wrong information during call & they are not listen full complaint. If you donot able to fulfill customers query then why you had register for resq to customers...???

I have booked whirlpool washing machine at at Reliance digital aundh, pune on 8th Apr, but I didn't get deliver the product after 20 days. They are unable to available the booked product for another 3 weeks as confirmed by their executive.
I asked them for order cancellation, again they are saying it will get credited the amount after 15 days..
This is a very bad shopping experience which I have faced with Reliance digital.

I have purchased JABRA BOOST Bluetooth handsfree from Reliance Digital, Aundh, Pune on 17.04.2016 for Rs.1999.
This device was not getting charged so i went to the Aundh store to return it on 23.04.2016.

There i have been told to come on next day to get the replaced device.
On 24.04.2016 i got the replaced device.

This replaced device was also having the same problem of not getting charged.

On 25.04.2016 myself 4th time visited to Reliance Digital, Aundh, Pune to understand the problem with the device.
The Reliance executive checked this device also at there end, found the problem in it.

I asked for refund as i now did not wanted to buy anything else instead.

One of the senior executive Mr. Avinash ([protected]) simply told me to come after 10 days to get the refund amount & gave me photocopy of bill mentioning that "To Process in 8 Days For Refund".

This is simply ridiculous. This type of after sales service we never expected atleast form RELIANCE.

My question is why someone has to take 10days to refund a nominal amount of Rs.1999.

I need my money back immediately.


Please help.

I have purchased 2 o'general inverter ac 1 ton from reliance digital on 17th apr 2016 and promised for 20th apr to get the installation. We have finished all the formalities and communicate to me that installation and stabilizer need to be purchased separately. We agreed and paid extra of 3k for only installation and stabilizer will be owned by me and we made down payment of 29k and 3k for installation. Due to product cost discount they were unable to raise the bill on same day they promised that they will raise the bill on next day i.E., 19th apr (Monday). Again i visited the store on monday @ 4.30pm for demanding the bill they said still they are not able to raise the bill and around 6:30 pm they called me and said they have raised the bill for 1 ac with installation and stabilizer and asked me to pay another 1500 for the stabilizer and after talking with representative they said to pay 2000 and they will arrange for 2 stabilizer before installation of ac on wednesday @ 2:30 pm representative called me asking for another 1000 for stabilizer which they were unable to do the discount for the stabilizer which i paid them complete amount for 42k*2 = 84k for ac and 3k for installation and 3k for stabilizer.

Ac installation person came to my place around 6:30 pm for installation and told me i need to buy copper wire and wiring for installing the ac which was not communicated to be while purchase the product and 750 per meter for copper wire and demanded for 5 meter again i visited reliance store with tech person and they told me to pay 2250 for copper wire and 550 for wiring.

After that they started with 1 ac installation which went till 10:00 pm and for another ac outlet unit was in damage condition and we asked for change of the product. Which again they took around 3 working day to change the product and still installation is pending which i'm requesting from past 3 days and no person is responding for that. We have a worst experience in this purchase which i never ever had any such experience. I don't recommend reliance for any buyers.

Bought a voltas ac from reliance digital in dec, 2015 which was installed by resq. I also bought a service pack from them by paying rs.3500 extra. Now i am complaining to them about malfunctioning of product but they are not attending to it.

I have purchased an LG TV 49 inch model no 49uf850t on 16.04.2016 from reliance digital showroom sarat Bose road Kolkata by spending 1lakh 7 thousand.I have gone for Bajaj finace option.When they came to deliver next day the panel was broken.They are saying that was the last stock they had and they have raised a PO to LG to get the same.It's been seven days and I haven't got my TV.When I requested them to give me the 43inch of the same model and for the rest amount I will get something else.They refused and said that they can only give me a TV of higher amount as a replacement.

I had purchased a Reconnect RPTPE0801 Tablet from your showroom at Pentagun mall, Haridwar. The same was also insured from national insurance.The screen was damaged and deposited at showroom on dated 29-2-16. It is very unfortunate that till date I have not received the repaired after repeated follow up from Mr. Rohit (service centre representative-Mobile No. [protected]). I have also deposited the repair charges of Rs. 3000.00 at showroom about 15 days long back.

I can't except such type of response from this reputed brand. Please do the needful till tomorrow as my family will be going for tour.
Anoop Srivastava
[protected]

I had raised a service request : [protected] on Wednesday around 12:10 PM. And followed the request daily. Today when I call to customer care, there response that one technician has been assigned and will be available at your door today itself. But still didn’t get any technician call.

Even I have taken two days leave to just wait of your technician to re-install my AC and re-filling gas. When I called to customer care yesterday, response is like that service will be done within 24 to 48 hours. Now I think it’s more than 48 hours.

Please help. I am waiting for one hour only otherwise I will complain in consumer forum and will reach to your top management.