Reliance Digital — Lenovo laptop 2580w-321, sr. no. [protected]

My name is Cedric Drego. I had purchase a Lenovo laptop 2580W-321, sr. no. [protected] on 12/10/13 from Reliance Digital, Hill Road, Bandra (W), Mumbai 400050, as a birthday present for my daughter. My daughter has been very careful in using the laptop & does not let anyone including myself touch the piece. She is particular & keeps it in her laptop bag after cooling it down. She used it sporadically for her assignments however the display started giving problems, with a blurred image & we gave it to Reliance Digital, Bandra (W), Hill Road, from when we had purchased it, for repairs since it was on extended warranty, on 31st July 15.
It was then that our problems started. In spite of asking them time & again for it, since my daughter needed it, they delayed the delivery with promises. They did give it back, on 11th Sept, but the product was damaged, the cover hinges were broken, the case scratched & the wifi was not working & gave it back on the 15th Sept.
When we complained, we were fobbed off. They claimed that was the way the product had been given. If that was the case, should it not have been noted on the service order when the product was accepted for repairs???
Finally they added an external wifi to the product saying that they could not diagnose the problem & that they were doing us a favour by adding the external wifi at no cost. There had been no problem with the wifi when we gave it, & what had the display to do with the wifi??? We were also charged Rs. 2500/- for the repairs. We received the product in Oct ’15, well after my daughter’s exams were over
The laptop worked for some time, since my daughter did not use it often but had heating problems & my daughter did not have faith in it since it would go off at random. It finally conked off & showed a software issue. On the 3rd May 16, we gave it to our computer consultant (who maintains our PC). On opening the laptop he found
1) The wifi card was missing
2) The hard bracket was missing
3) The Microsoft windows were a pirated version (when it shows Windows 8 installed on the back sticker of the laptop). Is it Lenovo or Reliance Digital????
He also said that since the display had been the problem, they needed only to open the screen & had no need of opening the laptop. Since they did not have the proper tools, the damage was the result. He also said that it was because of the pirated version; we were having problems with the software. I paid Rs. 2400/- to get this rectified & an original version of Windows installed.
I had been advised on the day of purchase, to make a copy of the Windows, in the event it crashes & purchased a 32 GB pen drive for the purpose, that could be used as a backup. I have never used it & it is still with me.
To say that I am appalled at the service is a misnomer. I will never trust Lenovo or Reliance Digital & this complaint is going to be uploaded on my Whatsapp, email & will be forwarded to all & sundry.
I have all the documents if you need to check
email : [protected]@yahoo.co.in