[Resolved]  Reliance Digital — Reconnect led tv 39" screen problem

Address:Pune, Maharashtra, 411033
Website:www.reliancedigital.in/services.html

Hi,

I have purchased reconnect led tv from reliance digital, pune on 11/10/2016. After six months approx. There were dust patches in panel, so i called reliance customer care ([protected]).

1). After two days service person visited and rectified the problem. For filing complaint he removed led back panel and while removing he broke retaining bracket (Photo 1) and he said "feviquick hai na." the service person is not properly trained.in the meantime he was publishing extra warranty at cost.

2) few days after he called me and said new panel has came. Two people came on was the same earlier guy and the area manager. They replaced panel. After switching on the tv there was white semicircular shade backlight on left bottom corner and there was physical bulge on bezel, i said them and they agreed and told me that after few minutes it will go. Along with that there were black vertical fade bands over whole led (Photo 2). That day i saw half a movie thats it.

3) on ipl final day i put on my tv and what?? (Photo 3) the new panel was damaged... Black wide band and big patch, i called next day and filed complaint. Today on 24th may 2017 same guy came and saw, clicked some pictures and sent to the higher authorities. And in small voice said i will call you in 30 minutes its a physical damage issue and usually not claimed under warranty. But he said he will confirm and then call me.

The damage was propagated from that semicircular white shade, i think its either manufacturing defect or improper screw fitted on backside of panel which did this.

I am a middle class guy just started doing job in pune. I am having very bad experience with reliance customer service.

Please solve my problem.
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Jun 24, 2017
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
May 24, 2017
Reliance Digital Customer Care's response
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital
Complaint comments 

Comments

My Reconnect Smart tv Getting struck on Reconnect logo and automatically rebooting is there any options to factory reset my Smart tv
Jayanth Harish's reply, Oct 9, 2020
My Reconnect Smart tv Getting struck on Reconnect logo and automatically rebooting is there any options to factory reset my Smart tv
Hi
i have paid for a headphone of rs 790 through jio wallet, but the merchant saying he didnt get the money.but the money is debited from my reliance jio wallet. the merchant is not giving the product. what should i do.
Dear sir

My Ac Prblm Not resolve My Registered Mobile no. [protected]
No any call reliance resq. no technician Visit At my home...
Sir plz resolve my prblm.

(Dear NARENDRA, Thank you for registering your concern with RelianceDigital.Your reference No. is[protected].
Reliance Digital Customer Care's response, May 30, 2017
Verified Support
Dear Valued Customer,

We regret for the inconvenience caused. Our team will contact you and provide a resolution at the earliest.

At Your Service,
Reliance Digital
Reliance Digital Customer Care's response, May 30, 2017
Verified Support
Dear Valued Customer,

We believe our team has got in touch with you. Please let us know if you have any further queries that we can assist you.

At Your Service,
Reliance Digital
my reconnect smart tv getting stuck at reconnect logo and automatically rebooting is there any options to solve it
Reliance Reconnect SMART TV model RELB4304. Getting hang after switching ON, it just shows Reconnect logo & tries to start automatically Rebooting, As shown in attached file. Kindly let me know how to resolve this problem.

Tv hang on logo. How to resolve this
Reliance Reconnect SMART TV model RELB4304. Getting hang after switching ON, it just shows Reconnect logo & tries to start automatically Rebooting. Kindly let me know how to resolve this problem.
My Reliance Smart TV model no RELB4304 Getting hang after switched on. IT JUST shows logo Reconnect. Please provide solutions.
Contact no [protected]
[protected]@gmail.com.

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