Reliance Digital Complaints & Reviews

Hi, I am a customer of reliance digital kota rajasthan.On the 31st of march i purchased 2 samsung digital inverter ac's worth rs 1 Lac. On the very next day of the installation i have launched a complaint to the manager that the ac is not cooling. Since that day i havnt received any call or sms regarding the visit of service engineer. I plea if you cant fix my problem atleast make sure the fix your own problem related to the staff. If you cant hire efficient staff then close your store, there are many options available in the market.

I recently[protected] bought a videocon dth connection from Reliance digital, Annanagar east, 3rd avenue. I met a guy named charles and he promoted this videocon dth product by giving me a pamplet, making false promises that i would get all the channels in that pamplet for free for the first month. I asked him about this offer more that thrice and he confirmed that i will get all those channels for free. It has been almost a week now. till now i didn't got the channels which i was promised to get. i used to call him daily over phone and he used to say that i will get the channels tomorrow. i got frustated and went to the store last night[protected] to meet charles in person. but he left the store. someone gave me another persons (riyaz) number and asked me to call him for any videocon related queries. i spoke to him just now and he said that i wont get those channels. so finally i got cheated and there is nothing i can do. this happens only in india. big stores like reliance digital selling products like this is really aweful and i wish some one should take action against them and help me get what i was promised. or get all my money back. i would never buy or recommend anyone to buy any product from this store.

Dear Sir/Madam, 1.I have purchased one Refrigerator of Whirlphool brand 340 Leters few days back from Reliance digital Mahagun Metro mall. 2. After repeated reminders, The concerned staff delivered the dented piece. 3. I put this issue with service engineer Sh. Sharma, who visited during installation, he forward the complain to concern department. Despite of repeated reminders to Store Manager Sh.Hitaish & his assistent Sh.Vipul, no attention was paid by them to resolve the issue, I have requested them to replace the item with New one, for which I have paid money. We have visited 5 to 6 no. of times to concerned store to state & resolve the issue.. 4. After my husband & myself visited 5 to 6 no, of times to store to resolve the issue, then only Sh.Hitaish told me that he can further give 5% discount (as per dented item policy), as new item (piece) is not available. I have given my agreement also for this, due to this harassment for visiting again & again to reliance store, despite of having so many works in life. 5. Now despite of repeated follow ups he is neither interested in paying the said discount nor he is replacing the dented item with new one. 6. He is simply threatening us "JO KARNA HAI KAR LO". 7. In view of above, You are requested for the followings: a. Arrange to take necessary disciplinary action against Sh.Hitesh & His Assitent Sh.Vipul, as they are simply cheating the customers. b. Arrange to resolve my issue with compansation. Please note that now we can not visit the concern store for any resolution, some body from store has to visit us. We have already wasted so much of time due to THESE CHEATERS. OR 7. I will have to move to Consumer forum formally for resolution of the issue & compensation also for Time lags & harassment to us. 8.Looking for positive action. Regards, GEETA VERMA Mob: [protected]

Hi, I have purchased a Samsung inverter ac on[protected] for rs 44490 with tata finance and got a worst experience in reliance digital chromepet chennai branch. they have given two defective ac's one with dent and another one with defect in indoor unit and they have took 10 days to replace the first ac to second ac and the new one also defect and not working.The technician are concentrating on selling ac outdoor unit stand and insulation tapes, the technician are careless handling the new ac. I want to cancel the tata capital finance and please take back the ac I am totally frustrated with your service. Customer Name : GAUTHEMRAJ I Contact # [protected] Model : Samsung Neo Series AR18JV5HATQNNA Inverter Split Air Conditioner, 1.5 Ton Thanks and Regards Gauthem Raj

My smart card no[protected] and contact no [protected] reliance digital tv technitians changed the set of box two times in the time gap of 15 days i.e.March 18th and 2nd April 2015. I paid Rs 500 on 18th march 2015 by recharge. But you deducted again Rs 500 on 3rd April 2015 from my account and suspended my account. It is against the warranty of 3 months for the new set of box. So Refund my wrongly deducted amount of Rs 500 to resume my services. From B.E.V.NAGA BHUSHANAM VIJAYAWADA, AP.

Dear Mam/Sir, I had purchased an LG front loading washing machine from the Reliance Digital outlet in Banjara Hills on March 23, 2015. Tariq was the sales man. While purchasing i has clearly asked him will the hard water affect the washing machine (since we have hard water supply in our society). He said no it doesnt. Its a stainless steel drum and nothing happens to it. The detergent softens the water for a better wash quality. I got the delivery on March 25 and the installation happened on March 26. The technician Mahesh was very good and explained me everything about the machine. He suggested that i should buy and extended 2 yrs warranty which was also offered in store and i brought that. Then he asked if i wanted a trolley which i had initially refused but later on my husband's recommendation asked him to order for one which was delivered even before he left. This was amazing service. Then he mentioned that I should get a water softer attachment as the hard water will scale the drum. This attachment costed INR 1500. I had already spent (21990 on the machine+1200 on the trolley+300 for extended warranty). Now the additional cost of 1500 shook me. I had clearly asked before making the purchase about this but i was assured that hard water will not affect the machine and I explained this to Mahesh who immediately connected me to his supervisor Wazid over phone and me, Wazid, Sushil (Reliance Banjara Hills-After Sales Support) and Tariq were on a call. (Mind it if you tried calling the store the number will either but always busy or there would be no response). Tariq accused Mahesh of being a sales man trying to sell his products (Mahesh would have better technical knowledge versus Tariq being just a sales person) on which Wajid corrected him and told him how Tariq had shared wrong information with me. I told Sushil you either bear the expense of the attachment or you immediately take the machine away or you replace the Drum once it scales. He said he will do neither since this is a regular wear an tear of the machine. The warranty from Reliance promises part replacement and/or fixing in case of issues. Finally there was no conclusion to the call. So i decided to write to you for your help and guidance to get them straight. How can they fool a consumer like this by giving wrong information. Every one has a budget suddenly my 22k machine now costs be about 27k! Agrees the 4200 was by choice but this 1500 who will pay for it ??? Why should i pay when i was assured that hard water wont affect the machine. I am using the machine now but i wonder how many customers have been cheated like me ?? Attached is the bill for your reference. Request your assistance in this regard. Thank you. Regards, Unnati PS: Apparently the bills says we are eligible for a lucky draw as well but no body has mentioned to us anything about it.

Complaints 1> Cheating 2> Blatant lie, saying complaint is recorded on visitor's book rather than put in complaint box (we confirmed with customer care) 3> Shameless unapologetic behavior Our complaint number recorded with customer care service is[protected]. Yesterday on 4th April 2015 we visited Reliance Digital store in Borivali (West), Mumbai to purchase a washing machine. Staff at the store, her name is Dipika offered us a display piece of washing machine Whirlpool White Magic Royale 6512SD at a discounted price of Rs 11, 160 (the price and other details were mentioned there on a cardboard). We liked the deal and booked the washing machine and made initial payment so that nobody else purchase it. For this booking, the store staff gave us some gift card slip instead of any booking receipt. We went to the store today on 5th April 2015 morning to take the delivery of the machine. Everything went smooth, we bought trolley and washing machine cover. The staff took our signature on one declaration form as well. We also decided on the delivery date. However, at the time of payment, the staff at the store asked us to pay Rs 15, 000 and told us that today the price has changed and we need to pay higher price. We were shocked and told them that we booked the same machine yesterday at Rs 11, 160 and even today morning the display price was the same. The store manager Mr. Saurabh Gupta and Ms. Chetna told us that max they would reduce the price by around Rs 1, 000. Same, Ms. Chetana on another issue started boasting her junior that her commitment is everything, showing the double standards of the store staff. This is the same store, which hardly anybody in the Borivali visits and we were thinking why it was so. Now today we came to know why nobody goes there to buy anything. That is because the sheer cheating of the staff. It was unfortunate on Reliance's side as well, as we were thinking of purchasing Samsung smart tv which was available at Rs 39, 900 with a hefty discount. I am pretty sure, the staff would have changed the price of the same when we were about to purchase the product. We asked the store manager (Saurabh Gupta) to show us complaint box but he gave us visitor's book and asked us to write whatever we want. This visitor book had comments other than complaints with no serial numbers. Although we mentioned our complaint in that book, we don't believe that it would come to you as the page has no serial number and could be torn apart. Forget the senior staff, even the lower staff of the store is very smart and he has written complaint date[protected], proving that the whole store is fraud and cheats its customers again and again. We have clicked the photo of our complaint in that so called visitor's book. We also complained on the customer care number where we came to know that Reliance Digital has a facility of complaint box. We wasted more than 2 hours in the store, thinking that we would purchase the washing machine. However, not just they wasted our valuable time but also blatantly cheated us with no apologies on their faces. It’s a shame that you appoint such a staff which has no value of commitments and could easily cheat anybody. I am attaching the following documents with this email 1> Photo of the price tag, discount and offer price with model name and number 2> Copy of our complaint in the so called "Visitors Book" Aggrieved Customer, Swati Gupta

I've bought LG 42inch tv, reliance people promised for replacement of my old tv, and they have betrayed me in every step from installation of the tv, to my replacement. First they said I would be getting 3500 for my old one, but now they are saying that ill be getting only 1500, after 1week of my purchase, they have wasted my time by late installation and sending the vendor very late, and now I cannot return my tv, because within 1 week u can return your new tv. Ive unnecessarily trusted reliance people. Betrayal in every step.

i have purchased an air conditioner of 1ton of LG from reliance digital store at ghodbunder road thane west store, and the related sales person committed to install the product within 2days..that should be on 1st april 2015. but today 4th april yet delivery is not been done of the above mentioned product..and they have no courtesy or manners to inform us for the delay with the appropriate reason. when i called up to know the status of the delivery process then everytime they promised me to call back within 30minutes with a reply but till the time no call back recvd from the store. even we visited and met the store manager named PRAKASH, but no response and no satisfactory answer from him too.. this is v shameful for such a reputed company to behave like this with their costumers... please consider this complaint as my request and reply with the updates... for the further shopping from reliance stores is a question mark because of this unprofessionalism..

I bought a Reconnect LED 32" TV from the Reliance Digital Retail Ltd, , No 403, 4th Cross, !st Block, Jalvayuvihar, HRBR Layout, Kalyan Nagar Bangalore 560043 vide C7122 #0010 dtd 28 Nov 2011 along with resQ Care plan valid upto 28 Nov 2014. After a year or so the LED started giving trouble in which after a continuos run for about 30 min or so used to stop functioning ie the audio & video goes off. The LED then needs to be switched off for a few minutes to start again. A complaint was made to the resQ Bangalore during Mar/Apr 2014 & the following people were contacted Mr Dinesh(M-[protected]) Mr Rao(M)-[protected]) No repair has been done till now ie mo nearly 1 yr has passed. I then again complained vide regd no. [protected] during Apr 2015. Accordingly Mr Shoban(M)-[protected] visited & mentioned the Mother Board should be the problem. I then contacted Mr Tensing(M)-[protected]) & Mr Kiran(M)_ [protected]. Since no concrete action is taken I complained again vide Regd no[protected] dtd 30 Mar 2015 to Mr Deepak complaint Manager Bombay. Till date the LED has not been attended. I am surprised at the response. I hope some action would be taken at least now since the complaint is pending for over 1 year. Thanking for a speedy response. Air Commodore K.Thomas John A-16 Jalvayu Vihar, Kammanahalli Kalyan NBagar P.O, Bangalore-560043 Mobile-[protected] Landline[protected]

Hi, I bought Hitachi Window Ac last year from Reliance Digital Shipra Mall. This year the first service of the ac is due and I called reliance digital 3 times and every time they say your request is taken on propriety and we will serve is same day. The complaint nb is[protected]. It's been more than 72 hours and no one has called yet. I kindly request you to look into the matter ASAP and help me with resolution. Product Details:- HITACHI WAC 1.5T5SRA EAN:[protected] Regards, Deepti.

Dear Sir i Booked a SamSung AC on 24th from ur HyDeraBad Kukatpally ShOwroom sales executuve was Mr.Susheel Under Bajaj consumer finance the same is not delivered till now. On 25th i had given the address proof even today they r saying tomorrow it may be delivered. I would like to bring to ur notice that if the same is not deluvered by tomorrow then i wIll Be fOrced to cancel the bookIng n proceed to Consumer forum. Ur team can misguide u saYing that customer gave the address proof for finance same day i asked ur salesmen that i am not residing in the said address n is it possible to delivEr n install in other address n he confirmed he can n written the actual address on The sheet oF paper. Kindly instruct ur team to deliver tomorrow. Chandra sekhar [protected] Bachupally Hyderabad

bad behabiear in boring road patna service center my problem with customer care no.[protected]. just like broker come here and go there upto 3 hours so i return bak home.this service center thanks faithful RAMDARSHAN KMUAR CUSTOMER DATA SERIAL NO.163224 resQcare plan no.[protected]. sales order no.38/01

My name is saurabh. i was visited your store in udaipur rajasthan for purchase a mobile phone htc desire 820Q . But your store manager ask me that this model is not in stock. so please get that model in your stock. i m waiting for that. thank you

Dear reliance, My name is VRD.JayaPaul. I have visited your Store in kurnool, Andhra pradesh, at 05:00 pm today evening to buy a Yamaha home Theatre. Store manager told me the price as 14990 and informed to opt for bajaj finance. I did the same and finished all the signatures and submitted my documents. My loan was also accepted from bajaj and I got a confirmation message too. Finally when I went to billing counter, billing person told me that the price is 27000. I was literally shocked and asked the manager about the same. There was no any response. They told the price is changed. Your people wasted nearly 2 hrs of my valuable time. I request you to offer me the same price so that I can buy the same. Thank you. Regards, Jayapaul. VRD [protected]

-Purchased a LG AC from Reliance Digital, Chandanagar on 15th march -Installation was a nightmare .. ..someone called me on 16th, asked for address (not sure why it was not there) ..no one turned up ..again a call on Tue, asking for address again, no one turn up ..well, another call on Wed morning, asking for address, no one turned up ..I logged a complaint with Reliance toll free ..post that got a fourth call asking for address again, I am amazed how ineffecient they can get ..finally someone turned up and installed the AC .. ..well, did not properly test the product, switched on, said, see working and left -On Thu when I turned it on, there was no colling, immediately logged a complaint -Another reminder on Friday again -Well had a visit finally on Sat late evening, indicated that the installation was messed up, and all the gas has leaked -Promised to come on Sun morning, typical of reliance no one turned up, logged a complaint again (toll free) -had a new set of people come on Sunday (BTW asked for address again) -well these guys checked for quite some time and told me, installation was messed up and maybe the product itself is defective ..told me they will come again 10.00 Mon morning -Well, here is Monday, no one has turned up, logged a complaint again .. hopefully someone will come today.. Look at the situation .. product purchased on 15th march and still not functional .. not sure, if it is a problem with the LG product

I have purchase a microwave from Great India Place Noida from Reliance Digital on March 08, 2015 The executive told us that electronics items are not tested and not even he opened microwave kit. We realised at home, the microwave kit was completely broken, we immediately informed store about this. We have not received any response from store. It was really disappointing, kit is a very small thing but we value our money and want store to respond quickly. Compliant no:[protected]

We have Reconnect washing machine, the machine was not working from one week, please look in to the matter and solve our problem My address: D V R NETHAJI, Flat no 205, Sindhuri Enclave, 2nd line, Rajendra Nagar, Guntur - 522006 Cell No: [protected]

Don't buy any products from RELIANCE DIGITAL STORES . They are selling only damaged products to customers . Eg bought whirlpool fridge 3 door 6th sense in the month of October 2012 . After 9 months fridge was not working permanently . Still now no one turned to check it from reliance or whirlpool . So guys pls don't believe this guys. For further details contact me. Pls forward to all u r friends

Don't buy any products from RELIANCE DIGITAL STORES . They are selling only damaged products to customers . Eg bought whirlpool fridge 3 door 6th sense in the month of October 2012 . After 9 months fridge was not working permanently . Still now no one turned to check it from reliance or whirlpool . So guys pls don't believe this guys. For further details contact me. Pls forward to all u r friends