[Resolved] Reliance Digital Tv — Unnecessary Rs 400 Charges for Pairing error | |||
Yesterday (31-Oct-13, 6:15 pm) my services were suddenly stopped by Reliance Digital TV showing Error-102 Smart Card Pairing Error ( smart card number[protected]connection purchased in January-2012). When i called Customer care centre at[protected], they told me that my smart card is not paired with the set top box, and it will charge Rs. 400. for pairing otherwise i would not get my services back. On asking the reason for this, they said that i must have changed the set top box, but it was changed by their Service engineer in April-2013. Where is my fault in all these things, i paid at time of purchasing the connection and paid for annual subscription also, why should i suffer with Rs 400 in this technical fault of Reliance Digital TV. for your information, They have already deducted Rs 400 to resume my services. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Nov 05, 2013 Reliance BigTV Customer Care's response Dear Customer, We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns. Regards, RCOMcare | |||
 3 Comments | |||
Comments
Please solve my problem and refund my Rs 400 in to my account
Reply
Actually, I have not used my tv since months and get my installation done again at same place with charges of Rs. 350 and I recharged 360 for the same and they deducted money per day before intallation. It doesn't make any sense deducting money before installation. I talked to cus. care and they asked me to recharge with 260 to resume the service (my current package is Rs. 225) and I recharged. It has been started working on the same day and the next day Reliance Digital TV showing Error-102 Smart Card Pairing Error ( smart card number[protected]. When i call cus. care centre at[protected], they told me that my smart card is not paired with the set top box, and it will charge Rs. 400. for pairing otherwise i would not get my services back. On asking the reason for this, they said that i must have changed the set top box, but it was not changed since i purchased it. why should i suffer with Rs 400 in this technical fault of Reliance Digital TV.This is very worst experience with reliance they are charging Rs. 1010 (350+260+400), they are making foolish their customer it is not affordable to resume the service they already charged too much for installation and it doesn't make sense to spend Rs. 400 more for pairing without any reason. They didn't tell me before installation that it will be charged Rs. 400 otherwise I am not stupid to spend lots of money on old reliance digital tv rather than a new connection with 3 months free. Please sort it out as soon as possibleRegards, Khurshid[protected]/[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
3276
Pending
0
Resolved
781
6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
View all Reliance BigTV contact information