Reliance Fresh Complaints & Reviews

Hello Everyone,

I am a customer of Reliance Fresh Outlet at Medavakkam, Chennai and regularly make all monthly purchases at this outlet. Rel Fresh has a scheme of awarding loyalty points maintained through a Reliance Card out of the purchases made. The scheme is that for every purchase of 70 - 75 Rs you get one loyalty point. Due to regular purchase at this outlet, the loyalty points i gathered till date is 351 points. In between i had redeemed the 192 points which is equivalent to Rs 135 for which i purchased few items worth Rs 135. As complained by several Rel Fresh customers in this site, i was asked to sign as a proof in a Register for redemption. The register is only worth Rs 10 and is in a shabby condition. I had signed the entry saying that i have redeemed 192 points (Rs 135). But the entry did not have any date column which should tell you on which date i redeemed it. But ofcourse i know that i redeemed about 6 months back.

Two weeks before when i went for a purchase, i rechecked the loyalty points on the card. To my surprise only 29 points was displayed although it displays that the total loyalty points gathered so far is 351. Since i had only redeemed only once, the number of points that must be[protected] available must be around 159. When i asked them they said that i would have redeemed the remaining points also out of 159.

I simply asked them that if i would have redeemed it, the entry should be available in the registry that i redeemed it twice. I know that i have only redeemed once and there cannot be two entries. The registry was checked and it had only one entry which made them clear to them that i only redeemed only once and it is for 192 points. So out of 159 points, 130 points was either taken by inside staff (stolen) or there is no control over it. Only 29 points were remaining.

When i made a complaint and told that i will not step into the outlet unless an action is taken I was given a shabby register to write a complaint. As expressed by several Rel Fresh customers in this site, much to my dismay i did not see a regular regular complaint form which they do not maintain. More than 2 weeks has passed now since i made a complaint and there is absolutely no action taken to restore the stolen points. They dont bother at all, they seem to be thinking that customers would flood in continuously although there are so many problems. The complaint is still lying in the register without anybody attending it. So callous and attrocious is their attitude towards the customer.

Someone should do something on this please !!!

It is high time that some govt authorites or any authority with power who reads these complaints pass it on to the right people and take action against them.

I also agree with many here who have expressed here that the prices at the display and MRP prices while billing are different and these glitches seem to be ignored by many. No action is taken.

I am pretty sure that retail outlets such as these which have sprung up suddenly will incur the displeasure of customers one day finally.

I hope due action will be taken so that mistakes dont happen, otherwise customers would stop going to these outlets and resort buying at pushcarts and small shops.

Regards
Viswa

I have purchase a above subject material from Reliance Fresh Limited SLF MALL Indraprastha Colony, Sector-30, Faridabad.on vide bill no. C004 #0161 in the month March 2009. Company display offer this Tea Leaf that KURKURE free in this packet worth Rs. 20/ = but your sales representative not give this gift item.When I reached at home and seen the material but this free item not in my bag. Again I went same day in your chamber and met your Coustmer Executive . He says kindly wait and he went to sales men who prepare the bill then says SORRY and give me only Rs. 10/= kurkure packet but I refused and logged the complaint book but no reply has been receibed fron this site.

You are requested kindly see this mater personally .
Pande S C
[protected]

Am a regular customer of Reliance fresh situated in k.k.nagar, Madurai. I purchased vegetables and some other items and went for billing, but the staff in the billing section told me to bill on another counter, i too went there, but he too told to go for another billing section. both these guys were free on that time. i got angry and told them anyone of you put bill, the first person started abusing me in bad words, complained to the supervisor but he too fought with me and abused me. I never go to that shop again and am having lot of shops to purchase, but you are loosing your consumers day-by-day. But am feeling bad for that issue whenever i cross Reliance fresh. i want you to take action. I recommend you all not to get pain by shoping in Reliance fresh.Poor customer relationship.

Sir/Madam,

I purchased a packet of 'Suji' from Reliance Fresh store at Paschim Vihar. Though the packet showed that expiry date is not over, the product was stale and smelling badly when opened the very next day. I am a regular customer of this Reliance outlet at A-2 Block, Paschim Vihar. We are purchasing products worth around Rs. 10, 000 every month but the Manager at the store refused to replace the product. Above all his behavior was very rude. So, I left the packet there only without exchange, telling the Manager that I will complaint to consumer complaint cell. However, I could not lodge a complaint due to my busy schedule. In the mean time his behavior was found rude even during my next visit not just to me but the other customers as well. I am forced to complaint now against the services of Reliance Fresh. They claim to be fresh but keep the stale products and deceive the customers. I hope some action will be taken against the Manager of this particular store in the public interest.

Thanking You
Reena Sethi

The officer in charge,
Billing Section,
Reliance fresh Ltd,

Sub: Billing Compliant

I purchased the product items namely Dove Soap and H & S REF MNTH 200ML under bill no C!024 #0045 20:59:54 7FEB2009 from your Reliance Fresh at Periyanaicken palayam, Coimbatore, Tamil Nadu. I paid the entire bill amount sum of Rs. 159/-(Rupees One Hundred and Fifty nine only) through my ATM cum Debit card bearing number [protected] belonging to ICICI bank ltd. I further state that you collected the above bill amount from my account thrice for the same purchase. You illegally collected the sum of rupees 318/-(Rupees three hundred and eighteen only) the above said single purchase from my account no:[protected]. Your act is highly illegal and opposed to law. Due to your act I suffered very seriously and also you caused mental agony due to your deficiency in service. Therefore you have liable to repay the illegally collected the amount sum of rupees 318/-(Rupees three hundred and eighteen only) from my account.

Hi
I've been a regular customer with Reliance fresh since the 1st outlet was opened near MMM Hospital. My Reliance one Card # is [protected]. I Live at Ambattur, since an outlet was opened near Ambattur OT Bus Terminus, We began shopping there. Initially I was flattered by the Respect & Hospitality showered upon customers visiting the outlet. So much so, I had suggested my customer service executives visit RIL Outlets and learn what true customer service is all about.

Now, times have really changed, the hospitality at the outlet is COLD. The display is always in shambles, the courtesy is equivalent to A FOOT PATH STORE. (BUY OR LEAVE ATTITUDE) I've already filled in a complaint register maintained at the outlet more than 3-4 months back & have come to understand that it is a mere formality & no senior personnel bother to read it or at least if they do, they do not have the time to acknowledge the customer.

I have Insurance Policies with RIL.

The main Reason for my e-mail is to complain against an employee of yours by the name of "ROSE" who cares a hang for customer service, He is the laziest person I've noticed at the outlet located near Ambattur OT Bus Terminus. I've been dis-Respected & insulted more than Twice by this person.

I have no Idea if this e-mail would be taken serious or is just part of a Customer service formality.

I look forward to a more favorable customer service relationship with RIL.


With Warm Regards,

s/d.
JUSTIN NITTLA
[protected]

sir,
i reside in amritsar, punjab and i am a regular visitor of reliance fresh, batala road kamal palace branch.
i would like to bring it to your notice that behaviour of the staff of that store is deteriorating day by day.
they never help their customers regarding the placements of various products and rather they confuse them by misdirecting or the simply do not answer to the queries.
further, the billing system is also not up to the mark, only one of the many billing counters remains open and that too take very long time to bill the amounts.
the staff members do not look for the customers and chit chat among themselves all the time. when i wanted to lodge complaint about the above cited problems, they discouraged me to do the same.
it is not expected from company like yours.
kindly take a notice of that and do the needful.


yours truly
nilofer memon

sir/madam i shop for the vegetables in the reliance fresh in hyderabad (shivam road outlet) for every 2-3 days.when i went for shopping on[protected], the manager of the store has said that are not going to provide offers which have been published in the newspaper (deccan cronicle), pamplets & aired on the radio.the offer was buy any 2 sprit/thumsup/fanta/coca-cola 1.5lit & get Rs.15/- off. when i approched to the store manager he has said that we can provide the only 1 bottle.They are cheating the people .
Please take it into consideration & take possible action

I had purchased a TV set and a DVD, which was available as a combo offer from reliance fresh store located at mahipalpur on November 20th 2008. Just after a month the DVD stopped functioning and volume level also started getting lower and lower. I reported to the store manager on same day i:e 20th dec. 2008 and handed over the DVD player to him and asked for a new one. He told they will try to repair it. It's now over a month the DVD has neither been reapaired nor a new one is given to me. When i try to contact to the store manager he use to say we are contacting the concerned company and you contact me after one week. From the last two days he is not even receiving my call. whar i have to do?
Please have a look into the matter

Thanking you
Sanjeevan kumar
mahipal pur Mob: [protected]

Hi,


I was shopping at Reliance Fresh outlet at Himayath Nagar, Hyderabad.
My bill came up to Rs. 209/-.
The person at the counter refused to accept it saying that credit card is not accepted for transactions below Rs. 300/-.

I am not sure if a company/outlet can fix the minimum charge for a credit card transaction, but this defeats the purpose of having a credit card.


Regards,
Sameer

Dear Sir/Mam,
This is Manish Kumar Singh from Indore. I have a regular customer of Reliance Fresh. earlier it was my favorite shop. Actually my basic complaint is for Quality and Quantity. As per Quality, they have some breads. Generally breads are expires in 4 days. After expiry these guys are tagging a new label with a new date of manufacture. As per quantity they have a brown bread of 400 grams. I used to purchase that bread only. 2 days back I have purchased some vegetables from there. Then I moved for bread counter. I felt it is not 400 grams. Then I took that and when I have checked the weight, the total weight was 350 grams. This is not the matter of 50 grams difference, but if they are stealing 50 grams from each packet, so they are doing big mistake. Many times I have raised the complaint for their quality. They are not maintaining the quality as they have good reputation. Now they are doing this thing also, which is really shameful.

So I would request you to please look after this complaint and do the needful as soon as possible. I have membership membership number. I do not have the bill for that bread because I didn't take that. I have raised the complaint in the store for the same, but they guys didn't shown they interest. They said sir we will look after the weight, that's it. They should have ask for written complaint.

I'll be very thankful to you when I'll get a positive response for the same.

Thanks & Regards
Manish Kumar Singh

I generally shop in Reliance Fresh and more or less I am a regular there. However to my surprise recently when I bought Reliance Fresh Standard Rice 25 Kg Bag, I found that the rice has small stones in it. I am not sure others too have faced this problem. I would appreciate if Reliance fresh takes a note of it.

Dear Sir / Madam,
This is to bring your kind notice that i am an active member of reliance fresh store in dombivili. The fact of the matter is that i have not recieved my reliance fresh card despite having an average shopping amount of Rs 1500/- every month .I have tried telling your executives about it, but it did not materialise.
kindly look into it and at the earliest.

Card No. [protected]
I had filled in my details for the card specifically instructing not to use my numbers for sending their promos. When this became a nuisance I had given it in writing to their outlet ( 6 months back)in Ghodbunder Road, Thane ( Nr. Suraj Water park), but no use. The outlet manager there had assured me that all SMSes would be stopped within 45 working days.

No action is being taken after repeated reminders.

Request help in expediting the same and getting out of this embarrasing menace.

Hi

First I was irritated that Reliance fresh with a brand name like Reliance can behave so arrogantly and badly to customers. But after seeing the list of complaints against reliance fresh, I get the feeling RIL has done nothing to professionalise Reliance fresh. You can compare them to the road side vegetable vendors because the way they speak and behave is same.

I had a bill which showed Rs 45 due to me against a product from RF which I need to encash within 7 days. I regularly go to RF for veggies and few groceries not because of the quality but becos of the proximity to my residence. today I went to buy few things and also adjust the same against the due they owe me, and the big drama followed, the counterguy running up and down not knowing what to do, the supervisor and store Manager arriving and just started speaking arrogantly to us saying this is not possible etc etc..I said I have a bill which says its due and is signed by the store supervisor and I have been waiting for the past 20 min, the argument is that all these will take time and I have to wait without time limit. His arrogance went to a limit, when he asks the lady to bill the customer behind me in spite of the fact that we have been waiting for such a long time. In the middle somewhere I was about to tell them to bill normally without taking the refund consideration, which can be sorted out late, but this store manager starts off again saying we cannot give u a refund you can do whatever u want..I became angry and said I will complain about their behaviour and the store manager and the lady supervisor- name Surendra Batt and Hemalata.. says I can make a complaint to who ever I chose regarding this misbehaviours. I was stunned more than anything.. absolute unprofessionalism.. what is the management doing about all these bad, unprofessional and arrogant staff.. why should the public go through all these nonsense.. Is Mr. Mukesh Ambani hearing all this

I think we in public should put an end by sending to the media about the way the behave along with their names and the outlet location. Only then we can expect some customer service here.

r. sir/m.
Good morning, im the customer of (R.fresh near bus-stand jagadhri, distt. yamunanagar, haryana.ph.[protected]).when ur store was open aprox 1.5 or 2 years ago, the employes behaviour was so good so the sale was 2, 50, 000 to 3, 00, 000/day.but now a days u can see, its due to only yours employes & manager, yesterday i went there & ask for the price the ans was we dont know, we will tell u tomorrow, there was old price listing .when ask for schems they say there is no scheme, the brocher is printed from bombay also said why we take tention, its not our personal shop.if we complaint there empoyes are saying who will listen ur complaint its only limted up to manager & manager comes here after many days.Sir, so that ur paying them, ur own employes are pulling ur leg.as a custumer im telling u im also a businessman & management diploma holder.now a days ur fresh is going loss & its seems to close, i aware u if can save than take a quick action.
yours truly,
Harish Kumar,
R.fresh card no.[protected].
(mo.[protected]).

HI,


I am Mohd. Ayaz Khan .I am regular Customer of Reliance fresh.I purchase Goods by Reliance fresh of around Rs[protected] Per Month.
I have a plastic card no - [protected]


I am visiting Reliance Fresh of Tughlakabad since last Six Months I am facing too many problem and, I have complained to local desk also but no response I found.

Kindly check or let me know should I choose any other Service Provider.

I would like to intimate you about a problem which I found on last Saturday so I avoid a transaction of Rs 1000/- (Bill no -TF 0018) TIN -[protected] CT - [protected].

When I visited last Saturday to Reliance fresh I have been informed to get six bowls when I will purchase goods of Rs 1000, there was no limitation or specification was informed to me when I started collecting Goods of Rs 1000 but at the time of Billing they informed me few Ata Brand will not be included .Why such insulting response they provide us in front of other users.

There was no list paste about the Gift in front of Billing Counters', when I asked about same they told me.


There many problem with the Branch I complained many times to local desk but No response .


1. All staff members response in very Rude manner .
2. I have informed about a specific product which is not available from last two, months but no response .I made a note at local desk still I could not found same.
3. Many times I found no Price list on some vegetables or other products, when we are asking to them about price they are replying you should to confirm same on Billing Counter .
4. It has been two times I found price list of other product is with different one .e.g. I found "Loose arrhar Dal "is in the Tin but Price info is about Razma Daal.


Important :- I would like mainly to tell when on Saturday I found same problem and try to get senior person contact, they refuse to tell me same and when I ask the senior helpdesk Guy name (who refused), he replied "what you will do with my name" you can go-ahead with escalation we don't care.


I don't want to go with Consumer Forum as I don't have much time but yes surely I can change my service provider.


Kindly check so we can made ourselves continue with reliance fresh .


Seeking Good Response .


Thanks
Mohd Ayaz Khan

Dated the 21-11-08.
Ever since the Reliance Program/scheme was introduced in Reliance Fresh A-6, Paschim
Vihar, New Delhi.I am a member with a temporary card no.[protected](previously allotted).By now shoping for several thousand rupees is to my credit but surprisingly I have not been given any personalized Reliance One membership card even against repeat temporary card no.[protected] and my complaints in this regard have been ignored.The validity of 2 years of reward points is also going to expire.

You may exercise you absolute discretion once you have issued personalized membership card, to deprive me of the benefits under this program but your discretion for not issuing the membership card has no valid reason.Kindly comment for your discriminatory treatment.

Personal details are as under:
Name Narinder Kumar Reylon
Date of birth 18-11-63
Mother’s name Mrs. Chander Kanta Reylon
Contact no. [protected]
Thanking you .

I am working with Border Security Force Jodhpur ( Rajasthan) . Due to Reliance brand name, I started buying goods from Reliance Fresh shop at Mandore Road Jodhpur.

My complaint is that people at this shop are keeping expired food items in the shop like Saras brand Dahi and Amul milk. Even after many reminders, they don’t remove expired food items. Today they argued with me and said “You can write to anybody, I do not care”. This attitude of people towards customer is very dangerous because this a matter of food safety and you know that expired food items may cause damage to health of human beings.
Before approaching local Govt food inspector, I thought to bring this matter to your notice for immediate action to Reliance fresh Mandore Road shop manager and staff.

dear sir
with due respect i beg to state that i dont received my reliance one membership card from your head office-mumbai. My membership card no is =[protected].

hope you will do the needfull and obliged

thanking you

sunil agarwal
temple road
purana bazar
dhanbad-826001
jharkhand