Reliance Fresh Complaints & Reviews

Hello,

I visited Virugambakkam, chennai, reliance fresh today (June 20, 09) to do some purchase of imprest items. I was shocked that they are not accepting sodexho for buying Saffola oil. They say only for food items sodexho is accepted. Is Saffola oil not a food item...and inspite of billing it at MRP.

I asked for the store manager and it was 10, o clock and store manager was not there at the stores, and all illetrate reliance fresh staffs doesnt know how to behave with a customer. They were very rude. I dont accept this crap from a company like reliance. These guys in store they doesnt have the number of store manager too.

Never in my life time i will go to reliance for their worst customer service.

I suggest PLEASE DO NOT GO TO RELIANCE VIRUGAMBAKKAM...NO CUSTOMER SERVICE NOTHING...NO PLEASANT SHOPPING EXPERIENCE.

Balakumar R
[protected]@gmail.com

Sir, yesterday, 16th June 2009, i had visited reliance fresh at mahalakshmi layout in Bangalore with my family. first of all there are no price displayed for most of the products on the racks. many places the price tags has just been staked together some where, so customer has go thru and find out the prices. then at the counter i noticed a customer have been shouting about the price of mosumbi, the price was showing too high in the billing screen. since i was also carrying mosumbi i rushed back to the rack and checked the tag. i found it is Rs.29.90. when my turn came the boy in counter told me before he was cheking the weight of mosumbi 'sir it is Rs. 80.00 per kg.' then i asked him to check it in the screen, he refused to do. then after again i had asked, when he enterd the price of mosumbi is Rs. 29.90. but he was not entering that price, insteed he was enering the orange price it was Rs.80.00. he refused to click on mosumbi. he argued with me it is not mosumbi, it is orange. then i asked him call the store manager. then somebody came and he was also arguing with me it 'orange' not mosumbi. then asked him to ckeck the rack and he was trying convince me it is orange. since there was no orange availble in the rack and its mention there mosumbi finaly he agreed to make bill on mosumbi rate. it was fine!!!
But how many customers may be got cheeted like this whole day, days, weeks...on many of the products. since they dont display any price tags on the rack, they can put any price at the billing time. mostly nobody checks, they just pay and leaves the place. i think it is really a offence. over that the AC was not working peaople been sweating badly...too hot...may be they had displayed "hot offer" every where in the shop...
i would request you, please look in to this...it may be happenning to many customer at many palces.

thanking you

New store has been open by Reliance fresh in Adarsh Lane, Malad (west), Mumbai which has pathetic service, lousy employees, these people doesn’t know how to talk. Well what else can be expected from Reliance?

Most of the products are expired but are still sold by them with discount price. Reliance is here to make money and do not care about the health of people and doesn’t care about human life.

Not only this, milk packets are sold with manufactured date well in advance. I didn’t know that these Ambanis can go in future and manufacture things in advance....

Vegetables are so stale you can’t even feel like touching them and all different kind of small bugs flying around them.

Its better if this store is closed otherwise we have to file a complaint with consumer forum.

Our office is located on the floor above Reliance Fresh located at Ground Floor- Shakun Arcade, Mithakali, beside Medisurge Hospital. All our staff members are regular customers of Reliance Fresh.

For the past three months we are observing that the outlet does not have currency exchange for returning to the customer and in return they ask customer to settle for choclates. On replying for non availability of change they deny to delivery goods to the customer and the staff is indecent enough to ask customer to go back n return with change!!

This non-avalability of currency change is existing for the past three months.

To make the matters worse they pach the food items and sanitary products in the same hand bags, on complaining the come with the excuse of non-avalablity of hand bags!

Also the customer comng to purchase milk or butter-milk (irrespective of the packets he/she is purchasing) they will not give carry bags...

The staff is too shameless to deny any sort of support to the customer.

Myself Suman Bansal working as Finance Manager in Tata Shaktee GC Sheets (Tata Steel Limited) in Hisar (Haryana), purchased some pkts of Red Lable Tea in 100 gr pack on 21.12.08 from Reliance Fresh Hisar (Jindal Chowk). On these packs parachute oil 50 ml was free. But the same was not available at the time & they assured to give me in 7 days.
I regularly visit reliance store & while purchasing I used to ask for my packs. But there was not only poor response of staff also they misbehaved with me. This is not the single time they did to me. They used to abuse in routine & it is habbit of these illitrate staff specially forman Mr. Bhupinder Nehra, Hisar. He clearly denied to give me the scheme & said take it from Mumbai & do what you can?
Is this the way to talk with customer? Such type of people should be KICKED out.

Dear Sir,

The Reliancefresh store at your Dombivli West is the worst one in respect of quality, service & availability of products. Please note:
1) Yesterday I took a packet of milk & Bread. But while making the Bill, the casher told me that he cannot
give these two items as the system is not updated for these two products. I had no option but to put back these two products and buy it from somewhere else. This is not the first time I am experiencing this type of difficulty at Reliancefresh(not only me, so many customers will confirm this to you).

2) The fruit & vegetable sold at the store are very old and not suitable for consumption.

3) The employees at the store are not all co-operative and you will not get any response from them
if you a want to know about any product.

4) I do not think the store will remain at this location with this condition for more time.

False commitment of scratch card benefit through a big hoarding & poster near the entrance of the store

I am a regular customer of Reliance Fresh outlet, Akash Kalsi Tower, Mango, Jamshedpur - 831018.
There was a big hoarding near at road side of the entrance for this store
Avail the scratch card offer for any purchase beyond Rs. 300/- and get a minimum guarantee cash back of Rs. 25/-
When I finished my billing where total amount was more than 300/-
Bill No. -0098 dated April 20, at 17:58 Reliance card No. [protected]

I was told that scratch card is out of stock. Then I asked whether I can avail this scheme when the card comes back, he said no it is not possible. That time again you have to do the fresh buying. When I complain to the irresponsible manager, (Mr. Sanjeev Kumar Mobile No. [protected]) he said that he can not help and asked me to contact customer care. When I insisted him to remove the big banner and hoarding near the entrance, he said no once the scratch card comes, this scheme will continue. When I failed to contact customer care thru the toll free no. given by Mr. Sanjeev, no response was there. I insisted him to connect me to customer care to lodge this complaint. After He kept me waiting more than 45 minutes for the entire episode and end result was the routine reply "We will get back to you within seven working days."

Very irresponsible, cheap, pathetic, uncultured and shocking.
Such is the behaviour of people that work at Reliance Fresh.

This is not happened to me first time. I had experienced the similar situation during Deepwali Silver Coin offer with same reply "Coin is out of stock"
Reduced rate tag is there on the article at rack. When you pick it up, go to the billing counter surprisingly they will reply "Sorry this offer was available till morning"

How many times a customer is being cheated like this.

Apart from economical loss Embarrassments and humiliation can not be measured

card num [protected] no permanent card recieved yet kindly take a quick action.
thanks

Hi,
I am a regular customer of reliance fresh, Mico Layout, Bangalore.
Recently I have faced three problems in the same store.

1. Meal Card problem: According to IT law my meal card has maximum limit of Rs. 100 and it is legal to use meal card for food items having sum less than hundred.
But they didn’t allow my meal card for a sum of Rs 90.
2. I used to recharge my mobile at that shop with my credit card; recently they stopped taking credit card.
3. The last thing, which forced me to write this complain is very ridicules,
Today I got a lot of things from that shop, and the counter person packed it in one cover. So when I really tried carrying it, it was too heavy. I got another empty cover and thought dividing it outside, so that I can carry it. But that security guard snatched the empty cover and very rudely told me to get out of the store.
I don’t know how such a big store can have such type of rude and ill-behaved people. Is it like cost cutting or what?

If for cost cutting, people need to so manner less, then they don’t deserve to be here in this market. Other store people behave so nicely and help to carry things till the gate of the store. I would like to have a response for the same.

Thanks,
Swatee

Mr. Ambani,

I am shocked to see your customer service staff speaking to the customers. I am one of those victims. I put up in Naveen Shahdara, Delhi-110032. i visited your Naveen Shahdara Reliance Fresh Branch on 02 May 2009 at 5 pm to purchase some housing day to day stuff. I am a regular visitor since this store has opened. There were 6 customers who were waiting to get their bill made after shopping. Only one cash counter was operating. After waiting for 15 minutes, I requested the cashier to get one more counter open for the customers so that the TAT get less. After requesting the same 10 minutes lates an executive called "PAPPU" came to operate the cash counter. He then took 15 minutes to count the cash which was lying in the drawer. On asking that why is taking so much time he answered "mai to saara cash gin kar apka kaam shuru karunga". IS THIS THE WAY THE CUSTOMER SERVICE EXECUTIVE SHOULD SPEAK TO THE CUSTOMERS" I asked him to call the manager. He said it's not my job & asked the guard to call the manager. Then after waiting for another 10 minutes I personally called the manager. I asked him "Is this the sort of customer service which they provide". He said "sir vo to time lagega na cash ginne mai". His name is "NAKUL SHUKLA". He was so rude in taking to the customers & so arrogant that I will not visit any of your store in future for sure. I asked him for a complaint register which he provide. I wrote a complaint of 2 pages for which I expect an answer & also a strict action against improving quality of service & people you recruit. I asked Mr.NAVIN SHUKA the so called manager for e-mail where I can put a mail & expressed my feekings that what did i go through he said I am not aware of any e-mail id. A manager doesn't know that. How poor & pathetic customer service is this. You know what when one luk at "Reliance" the first thing that comes into the mind is "DHIRUBHAI AMBANI" the great legend & when you get this type of service from Ambani company you feel complete sorry.

Am expecting a written reply to this answer along with a sorry call from Your manager "Navin Shukla" asap otherwise I would have no option rather than complaining to senior authorities including the government authority.

regards
Jatin Ahuja
[protected]

on 18/04/2009 i had purchased 10 coca cola items in reliance fresh @sevanagar bangalore, which according to the scheme i had to get 5 biriyani coupons..(1 for 2 bottles of 2 ltrs) but they haven't given till date, wen i ask them they are telling they have no stock...i have the bill..so please inform them about this elsewhere i'll have to be taking severe action...

thanking you..

Sir

I had purchased some items from reliance fresh store located near thane stn west (hotel prince) on sunday 26th april (morning). in the items purchased two biscuits packets (britannia biscuits) were having peculiar smell. I approached the store in the evening and asked them to replace the biscuits but instead the manager said I would have to approach the britannia customer care no to exchange the packets. when i asked them to give in writing the above advice they refuse to do so. when i asked them that should i call the police for registering my complaint the handed over me a complaint book where in i entered my complaint.

Dear Sir,
Since long time i am observing that reliance fresh, adajan patia store staff keeping air conditioner off and therefore we customer gets stale food or bad food, toady i observed that cadbury product are totally out of shape (like liquid). wastage of food are also more, here i m talking about fresh vegitables and fruits and products which needs to keep in law degree temprature. Staff of evening are not bothered about interest of customer they some time behaved rude and murmoring unparliamentary language in such a voice easily listenable to customer. Please take this issue positely otherwise i take this issue in press, food and drug control authority soon.

Regards,
Jhonson
98254213

Sir/Madam,

I did a shopping at the reliance fresh store in sector 31 of gurgaon of more than 2500/- on 19th apr '09 .The whole bill divided in four bills of rs 550 or more to get the benefit of scratch cards scheme which was on purchasing of material of Rs 550.
After payment of bill we demanded for the scratch card coupon but these were not available, they assured me that they will send all the 8 scratch cards at my residence within an hour. I noted down my address and phone no. But till date they didn't contacted me.

I want the deleivery of the scratch cards so that i could get the benefit of same.

In case of no reply i will be forced to pursue the legal action as it is a clear cut cheating to the customer. In public interest the responsible person should be thrown out as they are bringing a bad reputation to the reliance fresh store.
They are not increasing the customer base rather customer will turn somewhere else due to such type of activities.

I, myself, visited so many times at this staore but in future I have to rethink about my visit there.

Thanking You
Vikram singh
[protected]

Sir,
I visited to Reliace fresh ltd Madhuban Road Dayanand Block-31-32 on 19/04/2009 at 12:59 Hrs and buy a product name Sponge Mop GALA Mfg by Padmavati Enterprises of price 195/-.It is very cheep kind of product which i find after use and it damaged in the same day as the quality of material used to mfd this product is very cheep. I discussed this issue with store manager n he simply refused to help/replacement.

I purchased Watermelon for Rs 30 (5Kg). I asked to check the watermelo whether the fruit is reddish or not reddish. But they said, its not a problem sir, you will get money if it is not in Red color. Then I went home and cut the fruit its totally white color some where I can find red color. Its look like pumbkin. I went to the shop and asked for change the fruit. But the salesman refused take the fruit. I said to him your saleman said that you will exchange if the fruit is not Good. But he is not ready to Listen.

I lost Rs 30 unwantedly.

Please take action if possible.

Thanks
Kannan

dear all,

today 31st march 09 3.30pm, i went to reliance fresh sec-3 udaipur, i bought coconut whose pricing was rs 10/kg, written on printed reliance paper. at the billing i noticed that the cashier was charging rs 10/pc. and when i objected to it he said to go and see the pricing again, when i confirmed and took that paper to the cashier, he said it was a mistake and we will not bill you do whatever you want to do, and the store manager (told as, Mr. shshank lodha) was not available, after requesting for a long he turned up from the back office and started abusing and gave my his area manager mr ajay no and told me he cannot do anything ( in his words in hindi ) wo sala kya ker lega, i was with my friend and she was scared by the staff behaviour.
i called them a bunch of to which they started shouting, manhandling and thretened us.they pushed me out of the store so that i am detached from the other customers who were taking my side .
later i spoke to their head mr. manoj ([protected]) supposed to be head of state operations, he too never called back after hearing my complaint .iam still wating to hear from them ..

THIS IS WHAT ORGANISED RETAIL IS ...

THIS IS SHAME ON RELIANCE RETAIL MANAGEMENT ESPICALLY ( OPERATIONS AND HR ) WHO HAD RECRUITED MANAGERS LIKE THIS ...

I WOULD NEVER IN MY LIFE STEP INSIDE A RELIANCE STORE NORE USE ANY PRODUCTS IN WHICH THE NAME RELIANCE APPEARS UNLESS I GET AN APOPLOGY.
I REQUEST ALL MY FRIENDS TO JOIN HANDS WITH ME IN THIS
THANKS FOR THE SUPPORT.

Respected sir,

I saw that expiry was not taken at proper time, then i will check it out and replace it.The CSA are not properly instructed by the supervisors and the manager leaves all the responsibilities to the supervisors.Thus it results in a improper work.CSA use safety pins to punch holes in STAPLES(Urad dhal, Annapoorna atta 2kg..etc) & NON FOOD ITEMS( Rin500gmpackets..etc) to maintain stability on arranging it on the top top.It is ok for the nonfood but for the staples section, It may prove fatal one day, The products like tea powder, rin, atta gets damaged and they are being sealed by the CSA itself.while Even damaged products are kept for sale like deodarants without caps...wire are hanging on roof top for days even ihave complained but there hasn't been any improvement.So please take necessary actions.I have enclosed some photos where you can check and correct it.

JAI HIND


Regards
LAWWAY

Mr vikas jain--store manager
phone no---[protected]
salarganj gate,
near panipat bus stand
haryana.

I am esteemed customer of yours and today when i went to reliance fresh at salarganj gate, near bus stand, panipat to buy some vegetables, one of your floor salesman Puneet Kaushal misbehaved and called three of his collegues start argueing with me on purchase of radish without leaves. Whereas these radish was lying without leaves in the vegetable box . Your executive told me that these radish we cannot give without leaves, ok fine then i took 2 radish from vegetable box with leaves, then again he said that these radish also we cannot bill because in this radish leaves are too less, reply was like persnal attack on me.
On such a small issue he insulted me in front of all customers. Then i waited to meet store manager Mr vikas jain but he was not available . meanwhile i have taken all the vegetables billed except radish. In between Puneet Kaushal again came to me start arguing again.
Thru this complaint i am requesting you to take stern action against this sales man because a salesman who donot know how to behave and convince customer patiently will only lead to failure of this store.

very sorry to say that how can somebody insulted in front of lot of customers.

To
Concerned officcer,
on 16th march i had sent my domestic help to get some vegetables from fresh, and durin the billing time idiotic staff had handed over a chit to her.and in that chit it said I LOVE U AND PLS CALL ME followed with a no.And rushed to the shop and found out that the particular staff named RAMESH was absconding.and asst manager as no clue abt him and that happnd during theworking hours.store manager ARPIT singh is missing from office when contacted there was a wague answer.what kind of staff does ur firm hire some moronns who are not ready to take responsibility of anything.sad state o[censored]r firm.