Reliance Fresh Complaints & Reviews

I am regular visitor of reliance fresh for marketing food items. On 28/2/10, I purchased food items of Rs.447.10 /- from reliance fresh , vikram square UG-05,UG16-25, scheme no. 71,sector -c,Indore (M.P)-452009. against card no.[protected].One of your representative sh.Ajay was reluctant to prrovide loyalty discount coupon on this purchased items by saying that he is busy and ask me to come tomorrow he also asked that no coupon is issued on sunday with indiffrent manner. After argument, he issued the same coupon.He shown his resentment in front of other customer also. I am unable to find my mistake and therefore I want to bring this incident in your notice. you are requested to look into the matter with the hope that same will not be repeated in future.

On 23rd January 2010, on a purchase of Rs.483 at Reliance fresh, Kunnamkulam, Kerala, they charged Rs.4830 on my Visa Credit card. On pointing out the mistake, they assured me the refund through their head office to my bank account. Till date the amount is not credited to my account.What should I do now.

Sir,
I visited a reliance fresh store in Bangalore (BTM Layout) with newly buyed shoes. Security guy told that you have to put your belonging there and go in. Then i kept there and went inside buyed the things and found that my bag is not there. I asked Security, he told please ask manager..then manager called to security and asked to check. After all these drams they told SORRY Sir..give your mobile number.

My suggetion is dont goto reliance fresh store with any belongings till they give security to our belongings.....PLZZZZZZZZZZZZZ.

Its not the matter of money...its their and our responsibility to commit.

My card number is [protected] . I had applied it for 8 months before but till date I have not yet received the permanent card.Please do needful.

I buy products often from Reliance Fresh, in Arumbakkam, Chennai. The billing is always done very slowly. I have complained to the staff many times, but they do not respond at all. They do not even offer an apology or an explanation.

Yesterday, I had an even more frustrating experience. After all my shopping was completed, and after the check-out was done, I gave my credit card for making the payment. It is only at that point that the person in the counter metioned that the Credit Card system has not been working. This was after I had spent 20 mins shopping and checking out. Since I did not have adequate cash in hand, I asked them for options. They bluntly told me to go to an ATM and get the cash. I told them I will make a complaint to Reliance directly. They do not seem to care or take this seriously.

While I do understand that Credit Card systems fail at times, at the very minimum, they should have displayed a board or atleast told before checkout that the Credit Card system was down. After a hard days work, the last thing anyone expects is to be told bluntly to run to the ATM because that store does not have proper facility to collect payments for basic grocery, that could anyway have been purchased in the Kirana shop next door! I should learn to be smarter, and avoid this store altogether.

Iwent to Reliance Fresh Store Malviya Nagar on dt.13.1.2010 at 8.10 pm.
Got 5 kg sugar packed from basement and asked the person to taket it to billing counter. Meanwhile I selected one CFL Bajaj 8 wt and since there was no basket there,I put the CFL in my coat pocket ,so as to keep my hands free.Some employee must have seen me in doing so.I came to the ground floor and waiting for my turn in billing of sugar and CFL. One gentelmen mr Deepak or Pradeep Sharma came to me and told me to keep out the CFL from the pocket.I did so and told him that I am waiting for my turn for billing and I have not crossed your billing counter ,but he did not listen and charged me for THEFT OF CFL and forcibly snatched Rs 300.00 from my purse,and forced me to payRs 1000.00 more by withdrawing from nearby ATM,telling me that as per company rules in cease of Theft proved 13 times of the cost will be taken as penalty.Cfl cost was 130.00 printedI told him Ok
Could you please show mr the copy of rules regarging penalty for Shop lifting,or in absence you may report the matter to the police station which was next door.But he did not allowed me to leave the store ane all the employes surrounted me as if I was a terrorist.They did not issued any receipt for the penanty Rs 1300.00 inspite of my request.I want justice.Reliance Fresh can not form their own penalty rules in contravention of Cr.pc.They should have reported the matter to police for examination immediately or if they were not getting any
instructions from their senior on this point,They could have taken my Driving Licence(Original) as a security .But they wanted to snatch
an ammt of Rs 1300.00 from a senior citizen by force by falsely implicating him in THEFT CASE.Action Requested.

This Rajesh from Mumbai (Kandivali - Thakur Complex. My wife had a bad experience on Reliance Fresh in Kandivali - Thakur Complext store. On 14-Jan-2010, she went with my 10 month old son to buy some grosary to Reliance Fresh Store. As my son is 10 month old, she keeps Parle Biscuit in bag which was checked by Security person before entering to the store. She took bag inside after security person's permission. When she came out from the store, security guy standing on outdoor checked the bag and said she has taken Parle G buscuit without paying bill. After repetative argument that when she went inside it was there, security guy did not listen. When she asked that your inventory in computer system must have this biscuit so check in that or you have CCTV camera also to verify the same. They denied for verifying any of the two options. At the end as my son was crying, she given biscuit to security guy and came to home.
This is rediculas on Reliance Fresh management. They are keeping un-professional staff and there is no customer service. There should be strict action against them as they do not verify any things before blaming. They sale Jeans and shirt also. We may not be suprised if tomorrow their security guys asked us to remove jeans or shirt saying that it is taken without bill.
I would request to take strong action against Reliance Fresh and request everyone, not to go Reliance Fresh as they are very un-professional people.

I have made the purchases of more than Rs 3000 from reliance fresh, Dahisar East, Mumbai -400068 in the month of Nov-2009. My wife has visited reliance fresh 4 times for claiming the gift. The Reliance Fresh store manager Sagar told us that the gift has not come for the month Nov-2009.

I would like to know

1. Why reliance is advertising if they cacnot give the gift?

2. When do I will get the gift for Nov2009?

Regards,

Vaibhav Virkud
cell [protected]

I went to Reliance Fresh at 8.30pm yesterday night to purchase Sugar.I got the sugar weighed 5kg and asked the man to take it to the billing counter.Meanwhile I decided to have one CFL 8watt which I picked up and by mistake kept in my coat pocket to have my hands free. Keeping the CFL in my pocket must have been seen by one mr Pradeep Sharma CSA.I came to gound floor ans was waiting for my turn in the billing Q.
Mr sharma came to me and told me that you have picked one CFL and kept in the pocket and it ammounts to theft.You are therefore requiredto pay penaly ammounting to ten times of the cost of product i.e 130x10=1300.Itold him that I have not passed your billing counter and security check where that check the goods and teat the bill. But and five other persons bullied me to pay rs 1300.00. 300.00 in cash and another man with a queer looking accompanied me to ATM to get the balance Rs 1000.00.During the course of one hour they mis handled me,abused me,caught my coat collar,and threathned me for dire consequences if I did not pay them the money.I asked receipt for the ammount but they refused to give. Since I was getting loww Blood Sugar by that time I rushed back to hime for me Diabetic pill.
Since lorning I am searching Phone nos of Reliance Retain at Anand Bhawan Sansar Chandra Road Jaipur and Mobile no. of their CHIEF ESXECUTIVE OFFICER MR UMESH BHANDARI.but could not succeed.Any Help form You.

Dear Sir/Mam,

This is Vikram Sethi from ABOHAR (PB.). I am a regular consumer of Reliance fresh.When ever I visit the store, I shop more or around 2000.I have a Big Grievance Against Reliance Fresh.On Sunday,27 Dec. 2009.I came to chandigarh's Sec. 22 R-Fresh at 09:00 a.m. And shopped Some daily usage products(Park Avenue Deo, Glue stic, Rose Face wipes,Clean N Clear Face wash and 2 Pine Flush matics). It all billed Rs. 464 andI paid it thru my P.N.B Debit card. Bill collector drew the bill from card and at last he swaped his own ICICI card at the Billing Monitor to wrap up hurriedly.As a result In your records, Shopping done thru ICICI Debit card.

Actually, I was in chandigarh for taking an Exam. It got over at 05:00 P.M.And I wanted to shop some more before leaving for my hometown. I arrived the Store around 06:00 P.M.As asked by Guard I kept my Bag outside and took my hand bag With me with his permit. I offered him to check, But He didn't.It was his fault. He must have checked the bag thoroughly before giving me entry.I had some cash in it and most important my certificates and credit and debit cards were inside it.That's why I had to keep in Safe hands.

Well, I entered and shopped around 1 hour and at last reached the billing station.The same guy was taking bill.Bill was Rs.1622.I used my another master card this time to pay the bill.Eventually, I wrapped up All the items in carry bag and got ready to leave the store.I showed my bill to Guard at last and was about to leave,As guard asked to check my Hand-Bag.I gave him to check out and said these are few items, which I bought in the morning and Some are Unsealed.As I had misplaced the Bill.He didn't get convinced and treated me as a thief.

He called the store manager.I also thought, He could solve the problem by checking out past transaction which I did in morning.But Instead of helping me out that Bloody abrasive store manager didn't listen to me and started yelling @ me like a Cut-throat dog. I tried to explain , But, He didn't listen and nabbed my Shopping items.I requested him a lot and accepted my fault of misplacing Bill receipt. But He carried on with his brutal attitude towards and proclaimed me a stealer.He said you all students are thieves.He assaulted me badly.When I asked him to get the cops, So that all matter get cleared.He said , let me check out the records.

He opened up the detail and all the items which I had showed up,He got found in records.But, the problem occurred When he saw conflict in Payment. It was paid by ICICI debit card holder as per his records. But I told him again and again that I paid thru my PNB debit card and I am not a stealer. He started abusing me before all customers and harassed me loathly and Suddenly, He got stuck and asked the Bill collector to get his ICICI card.At last,He found the error. The Actually payment made by my PNB card, But due to Bill Collector's fault, It showed The payment made by ICICI Card.I asked him now tell me? Whose fault is this??? But, He said me to leave the store.Luckily,my Bill got Misplaced and found the abhorrent fact.Its extremely big mistake done by Guard, Bill collector and Esp. Manager, who is not a Manager , But a Bloody Damager.who only didn't ruin my shopping Xperience, But,Ruined my whole night. Due to this Bloody Bugger, I couldn't catch my Deluxe Bus to my Hometown and I had To go from Bloody Down scale ordinary Bus.

Dearie! Customer is coined as a God or King, But your crabby Manager treated me like an insane dog.Its deeply disgusting and abominating. He humiliated me, He harassed me mentally and put false allegations On me, But didn't accept his and his staff's error.This is tort or unjustice to me.His implausible and aberrant Behavior gave a trauma to my mind, which is unrecoverable. I am extremely gutted and gonna to file a Complaint to Consumer forum, Consumerdaddy.com and most appreciate consumer program me CNBCTV18'S Pehredaar.I need apology and compensation for this brutal Behaviour.Whatever had to happen, It has happened.It doesn't matter,whether you take it seriously orLightly. But, at least my Grievance will affect on the image of company and prevent recurrence of Such incidents in future.I want strict actions against Store Manager and other Guilties who defamed and humiliated me before all customers and treated me as a thief without any fault.

Your Store is embedded with cameras,So Manager should firstly checked out my acts in camera and then should Commented against me.This is extremely abhorrent. I made so many complaints to company,But it seems, They have no sense of responsibility,Its BLOODY UN-FRESHING......

Truly,

With my Personal Regards,

Vikram Sethi.

[protected].

I have purchased Relaince fresh atta 5 Kg pack from Relaince fresh store at Anand Bazar,Old Palasia,Indore.It is observed that the Atta is containing particles of stones etc.and he had terrible time in eating the food.
I have registerd the complaint with the store but after 40 days no action has been taken.I have again registered the complaint but till date even after nearly 3 months the store has not even bothered to call me about the problem.

Santosh Dorak
Indore

Regrettably, I am your consumer vide No.[protected] 4 since its inception at B-IV,
Gazigulla Road, Gopal Nagar, Jalandhar, Punjab144008 among others. (Also used to visit your G.T.Road Near Guru Gobind Singh Avenue Store and the Hyper Mart in Industrial Area, since closed).

Today, 16th Dec., at about 3 PM, I purchased goods worth Rs. 143.66 and Rs. 202.58 through Master Card. I borrowed a pen twice for signing said two bills from your staff at the payment counter, which I returned after signing.

When coming out, one of your billing executive rushed out to inquire whether I had returned the pen after signing the Charge Slip. I replied in the negative. When I was about to start my conveyance, another of your Admn. Executive rushed out to ask the same question. I repeated my previous answer, since I had returned the pen. I am a Bank Officer with a Nationalised Bank due to retire soon, and my children are well educated (My daughter, a Computer Engineer resigned from Sap Labs, Bangalore to marry a Computer Engineer and Oxford University MBA, and my son - Instrumentation Engineer and Senior Officer with Asian Paints, NOIDA). Had my wife (a post graduate in Fine Arts and ex-Arts Teacher with a Senior Secondary School in Vijay Nagar, Jalandhar) not accompanied me, I surely would have taken off all my clothes at the gate of your Establishment in front of the Sardarji gentleman to assure your staff that I had duly returned and not STOLEN one/two rupee pen after signing the charge slip.

Many a times, I do not use my Reliance membership card to avoid additional wastage of time at the billing counters, since I know that TIME IS LIFE, which your esteemed staff must also know. I am not even redeeming the earned points. Surely, since your premises is under video or CCTV surveillance, it can prove the truth of my statement. But I am positive that I shall think twice before stepping in at your store, since the time taken at the payment counter is much more than it takes to buy goods. Also many times I have left the bill with the security staff because they are equally efficient, while one has bought Ice cream etc.

I am sure, the number of footfalls to your establishments must have reduced from what it was in the past. When consumer becomes wiser, he knows what to avoid.

Thank you.

S C Sood

Dear Sir/Madam,

I'm very sorry to say that the Name of your store "Reliance FRESH" is not worth as there's nothing fresh in it. Today, being Sunday we went to Reliance fresh Store in Sector 28 Faridabad to purchase the grocery items. We have purchased one Amul Shrikhand Elachi flavor mfg. date mentioned on the pack was 02/09/09, expiry date as mentioned on the pack says after 6 month from the date of manufacturing. But when we opened the pack it smells very bad and there's all fungus inside the pack.
My complaint is how one can be so cool after seeing all this. It’s a matter of one's health. I know that we are having 2nd in terms of population, but it doesn't means that one can take liberty of harming someone else's health. Moreover it’s also not about money (50 Rs) it's more than that. If sm1 stole your money what one do and what's the punishment? You all know but here we are talking about more than that i.e. someone is harming our health. As a popular saying says "Health is wealth". My question is what should one do to stop all this, where will be the listening and what will be the punishment?
Hoping that an early response will be provided and can satisfy me.

I am concerned about the cleanliness in Reliance Fresh stores at Kondapur and Gachchi bowli in Hyderabad. Both the stores are so dirty that sometimes most of the people in the store are coughing due to dust. The shelves are not arranged properly. There is filth on the floor inpite of a maid doing the cleaning in vegetable/fruits area. Stores of others- like Fresh, Arunodayam and Ratnadeep are cleaner and better organised.

Please tend to this issue or soon your srore will become very unpopular.

Thanks

This is about misbehaviour from the supervisor at store. When i went to exhange my buyings at store, the supervisor started talking in abusive language and in the mood to fight. It was a pathetic situation and had never seen such a stupid staff in retail industry.

One thing for sure, i will never step in at any of the reliance store for any situation. There are n number of shops in the market which sell the products and services and don't misbehave with customers.

Thanks
Chetan

has been observed that the service at Reliance Fresh stores in Chandigarh (Sector 22) and Panchkula, Haryana (Sector 14) which
I visit frequently (I will have to reconsider) is deteriorating by the day.

Common Issue at both store:

On several occasions I have been charged more than the MRP printed on a product. How can Reliance Fresh, which claims to be
serving customers with prices less than the market price, charge more than the MRP.

The latest incident is in Sector 22 store where Kinley drinking water price in the store was Rs 13.70 against the printed MRP on the
product which was Rs 13.

On various occasions I have been charged upto Rs 10 more than the MRP on some items.

This has happended frequently and salesmen just shrug of their responsibility saying they are not responsible. Hope Mr Mukesh Ambani
has not reached the economic level at which he is by overcharging customers for various services offered by the Reliance Industries?



Schemes/ Gifts: Manufacturer schemes on freebies are not honoured as the Cashier at the Cash counters fail to give the free item/product
coming with the main product from the manufacturer. Why does not the Cashier ensure that the free item coming with the product is also
given to a customer.

Delay by Cashier: Not all the all cash counters function at both the stores even during the first week of a month when the number of customers
is on the higher side. What is the use of having Cash Counters saying "next customer please" where there is no one to man it?

Billing: Seems Seems Reliance Fresh has a policy restricting bulk sale as each pieace of a product is keyed in repeatedly.
This at times results in delay when the Cashier is doing an unethical act to bypass the system

Recently during a scheme of one packet free with two packets of Knor soup at the Panchkula store the Cashier was busy keying in the
product repeatedly for some customer keeping other retail customers in the waiting. he was busy scanning the Knorr soup repeatedly blocking
the customers. This happens on various other products - including soft drink and juices when there is such a scheme. In that case the Cashier
keeps on keying in the same product saying the same is for some customers. Naturally it takes time to key in 200 pieces of a particular product
If at all the Cashier has to oblige someone he should do it when there are no retail customers.

Reliance Fresh, retail outlet in Phase 5 Mohali invariably overcharge the customers by rounding off a fraction of a rupee i.e. 10/20 paisa are rounded off to the next rupee, which is against the instructions of the RBI, according to which fraction of a rupee less than 50 paisa are to be ignored and 50 paisa or above are to be rounded off to the next higher rupee.
I complained to your manager, but he is not listening to the customers....

I am a regular buyer of my montly groceries n daily needs from Reliane Fresh @ Natesan Nagar,Virugambakkam,Chennai.

This is regarding the misbehaviour of Mr.Mari. I had bought Red Chillies only to find that they had flying weevils in them. His advice to me was that I should have bought the packet containing the red chillies with the insect right inside that. He wanted me to bring the cover un opened.I wonder then how would one know if the red chillies had insects in them without opening them. He DID NOT RETURN MY MONEY OR NEITHER GIVE ME AN EXCHANGE FOR THE SAME.

I have no complaints against Reliance Fresh Company, as such issues are not a big problem if the solution is given then n there by the store manager. This Store manager seriously needs to be monitored by the Reliance Personnels.

In the pretext of increasing their sales Mr.Mari was not ready to accept the fact that RED CHILLIES can be manifested with insects too. His reasoning to me was that RED CHILLIES cannot have insects because of its pungent smell.

The same day i had bought Chana Dal which again had weevils in them. This was of reliance value. I could not go to return that as i had very little time to prepare for a function at home n hence cleaned it with the help of my husband. The only mistake i did was...no to take it to the store n show them that very day.

Even i[censored] go to the store for buying vegetables n fruits...u will lots of small flies on almost all of them. The maintainence is poor. They fail to clean the rotting tomatoes n other vegies. I[censored] think i am saying wrong...just take a loos at it urself by visiting the store which is in the Kaliamman Kovil Road,Natesan Nagar,Virugambakkam,Chennai 92.

I would appreciate if Reliace Fresh looks into such petty issues also to compete with other chain stores like Nilgiris,More,Food World, etc. This complaint is strictly against Mr.Mari who does not know how to behave with the customers and that too a lady customer.
Thanks.

Its been more than about more than 18 months that we are purchasing all our monthly ration from Relience Fresh, Lajpat Nagar, New Delhi with an average bill of about Rs 3500 every month which means till now have given a business of about 60K and now have been forced to withdraw the business because of the false promises and the attitude of the employees of Relience Fresh.
As per Relience Fresh in few occassions they intoduce few offers like if you make purchases of above Rs 1000 you would get a assured gift which was introduced in the month of Sep'09 as well and for which our total spending was about Rs 3000 and was promised a gift for which till now have visited the store for more than 20 times but every time a new date is given promise is made that we would call you as soon as we receive the gifts for which we are still waiting.
We were also provided with the contact number of one of the Senior person handling 14 stores od Relience Fresh in Delhi named MR.C.B JAIN.
who did nothing except of showing the attitude of him being in this position.
Have waited for the response and the gift for 3 months dont for how long do we still have to wait.

On 29/11/2009, I had purchased from Reliance Fresh outlet at Mahalakshmi Layout, Bangalore, 1 KG Safal Frozen peas (Batch No. K9-P manufacturing date 07 Nov 2009) with MRP as Rs. 105/-.

Releiance fresh has charged Rs. 115/- against the MRP price of Rs. 105/-. This is against all business ethics. Even small shops also will not charge price more than MRP. It is surprise to see company like Reliance can charge Rs. 10/- more than MRP. I request all the consumers be aware
of excess charging by the outlets and cheating the general public.

My bill no. C1015 #0249 at 18:49:59 dated 29 NOV 2009