Reliance Fresh Complaints & Reviews

With great concern, I would like to point out that I went to the Reliance Fresh shop located at the 18th Main Road Anna Nagar West Chennai on 29th Aug 2008 around 7.45 p.m., and bought goods worth Rs. 519/- I have used my credit card towards the payment and unfortunately the check-out operator has informed me that the card has been declined. They did not issue me the decline receipt as proof. Immediately, I have contacted my bank and they informed me that there is a sufficient balance in my credit card account. I have contacted the Supervisor/Manager of the shop and she was not ready to listen to my compalint. She has also challenged me and said that I can complain to anybody and disconnected my telephone connection.

In these days of cut-throat competition, this is a brazen example for discourteous service apart from tarnishing my credit history image.

Dear Sir,
Till date i was the regular customer of reliance fresh but on 24/08/08, there was an offer on Reliance Select Milk Family Pack as well as on full cream milk at Bali Nagar Branch, near ramesh nagar Metro Station, New Delhi. And i purchased 500 ml pack-6 nos. i.e total of 3 ltrs., in this 1 ltr. was of full cream milk and 2ltrs. was of family pack and CASH MEMO Details:-
C1008 # 0171 date 24/08/08 time: 21:10:18

but i was surprised that all the quantity of milk which was boiled in different utensil (as there was two types of milk) got spoilt and there was no choice but to throw it, i went to reliance fresh br. to inform the same and their supervisor mr. mishra/ mr. shukla told me to complain the same on website as they can't refund the amount and to my surprise i was not the only person who was present there with this complaint atleast 4, 5 families were there.

so i request you to look into this matter and hope that in future they should not cheat their customers who are choosing reliance fresh for their daily needs.
further i request you to please if posible try to refund the amount of milk.

with warm regards,

jaisimha pai

My wife has been regular patron of Reliance Fresh outlet at Jubilee Hills, Hyderabad. But for last few days the Store manager has been making life difficult for regular patrons by not opening the store and making customers wait outside while giving lame excuses. The worse part is that they are allowing some selected customers to carry out shopping, who seem to be doing bulk purchases. This is very irritating as the morning hours are very hectic and it impacts our daily schedule.

We hope the concerned person in charge take appropriat action at the earliest and treat each customer with equality.

Regards
Naminder Dhir
Hyderabad

Dear Sir

It gives me immense pleasure to declare that I am a customer of your Reliance Fresh but it is regretful to tell you that my experience with Reliance Fresh is “NOT GOOD” and the credit goes to your staff.

Some of your staff don’t know how to behave with the customers….let their behaviour alone….they are even indifference to the complaints of the customers….which is not only highly un-businesslike but against the social etiquettes also.

On July 22, 2008 (Tuesday) about 08:41PM I went to Reliance Fresh situated at North Ghonda, Delhi (Fr. Mgr Mr. Vinay) after picking up my groceries I stood in queue for billing but I noticed your Billing Executive Mr. Rakesh Pandey was accepting the payment from other customers even when they were NOT in queue so I requested him not to make bill of the lady who was not in queue but even after my repeated request he did not seem to bother about it and continued to make her bill so I complained the Customer Desk but all in vein as he made the bill. So I lodged a complaint in this regard in your Complaint Register but Mr. Rakesh Pandey, instead of being apologetic, did not bother and behaved as if lodging complaint was just a futile practice.

This is not a case in isolation it always happens that your staff don’t bother about queue system….and they follow the nepotism….the people who are the acquaintance of your staff they get preference over others and they get the privilege of not standing in queue.

It is not only me who thinks that there is no queue system, no manners and nepotism prevails in Reliance fresh but my neighbour and locality friends also think the same.

I genuinely think that you will certainly do something in this regard and restore our faith in Reliance fresh.

Regards,

Pawan Kashyap
Phone No. [protected]
North Ghonda, Delhi – 53.

Complaint Details : I. rajen siroya, did a recharge of rs200 from reliance
fresh (hanuman nagar, ngp) on my mobile no.[protected].
it just credited only 2 paise
so i ask reliance communication for the same .
after a lot of discussion rel comm. suggested that they can reverse the
process and cancel the recharge done...
so i allowed them to do the same ... and rel comm. have done their job
succesfully

but when i ask reliance fresh for my money back, then denied.
then i assured reliance fresh by speaking to reliance comm. in front of
them that they have cancelled the recharge done and have to return my
money and also provided me with the transaction id no. [protected]
but then also reliance fresh was not ready to cooperate and did not return
me my money back.

after lot of arguments i call again the rel comm. and ask them for the
mobile number to which the the money was been back credited .
they provided me with this no. [protected].
the also provide me date at which the money was back credited viz. 14-7-08

i then provided this no to reliance fresh but then also they were not
ready to cooperate and return me my money

this is what reliance fresh had actually done with me
its a simple case of 420

i request you to take strict action against them
Consequences : it resulted a damage of rs 200 to me
as i have paid the amount but the rechare was also reversed back from my
mobile


for more details u can also contact me at [protected]

recently i have purchased ceiling fan and juicer from one the RELIANCE FRESH STORE in Udaipur.
when i asked about the warranty card duly fiiled up, the store officials said that we need to open the packing for filling the warranty card.
is anyone out there would be there intrested in spending half an hour just for the formalities that could have been done at the store itself before putting them in cart.
i would strongly recommend that the warranty card should be filled up well beforehand the customer seeks to purchase that stuff.

yesterday i.e[protected] at reliance fresh in uppal, I made a purchase of Rs.55/-, previously they use to accept the cards below Rs.100/- now they have kept a new policy that they will not accept debit cards below Rs.100/- when i asked why he showed me a print out on the wall which reads credit cards are not accepted below Rs.100/- denomination. My complaint is its written as credit cards and they are not accepting debit cards... please look into this matter as soon as possible. Is it necessary to swipe a card it should be of below Rs.100/- denomination OR we can demand them that its a debit card you can allow below Rs.100/- denomination also

Respected sir/madam,

I am a regular visitor to Reliance Fresh store located near railway workshop, G.T road/Ram tirath road crossway in Amritsar, India, but now I am not satisfied with the irresponsible service and employees bad way of talking with customers present in that store . It happened with me 3rd time so that is why I am complaining you now. Sir I went at different days at different times in your store to buy some fruits and food but the same thing I saw. First of all when I came to the counter to get my food billed, I saw that all 6 counters were lying empty and noone was there to do billing. There were 4 more customers standing with me to get their goods billed but noone came for 5 minutes. At last when I asked the security guard that where are they all, he replied that all are having tea. When I said that why all go to have tea at working time? Don’t they have a tea break? He replied in a very rude way in Punjabi” chaa te peeni hundi hai na “. I said ok to have tea but why all go at once can’t they have tea one by one. He said I don’t know go and ask them. When I asked them who is manager here then he said manager is not here. He comes for few hours in day. When searching for cashier I went and saw that all were sitting in room and gossiping and laughing and having tea as if they are working in a government firm not a private firm. When all customers told them to come and cut bill, Out of 6 counters only in one a lady came and told all to be in line and then come to her. A customer said why is this irresponsibility here then she replied in a rude way” we have other works to do also we don’t have only this work to do”. On my Second visit next day same thing happened with me( again no person at all 6 counters and wait).

I didn’t complain even second time And today when this happened 3rd time I decided to complain. I decided to complain you so that this matter can come in front of your eyes as what all negligence is happening in this store. I think some strict action should be taken regarding this else this store will no longer be people's choice in this era of big competition where giant competitors like Spencer, 6TEN and Subikhsha are already giving a cut throat competition to Reliance Fresh . After all Reliance’s name is gonna get spoiled not the employee's name.


thanks and regards

karan

on 29 june 2008, i have purchased golden bakery biscuit butter nut from above outlet, product mrp is rs 14/- but has been billed rs 15/- vide cash memo number C1003 #0062 10:12:56 29JUN2008 SO2642 R002.

SHUBHAM BATRA
STUDENT
STD-VII
C-85 PRASHANT VIHAR
DELHI-110085
[protected]

RELIANCE FRESH OUTLET IN WHITEFIELD (ITPL MAIN ROAD, BANGALORE) IS ONE OF THE MOST HORRIBLE AND MISMANAGED RETAIL STORES I HAVE VISITED ANYWHERE IN THIS WORLD. MOST OF THE TIME THERE IS ONLY ONE/TWO CASH COUNTERS THAT ARE OPERATIONAL EVEN IF THERE IS A HUGE QUEUE OF CUSTOMERS. THE STAFF THERE TAKE THEIR OWN SWEET TIME TO BILL PRODUCTS CHIT CHATTING WITH EACH OTHER. MANY A TIMES THEY ALSO ENTERTAIN PEOPLE THEY KNOW OUT OF QUEUE. MOST OFTEN THE STOCKS OF MOST ITEMS IS NOT AVAILABLE AT THIS STORE. I DONT KNOW WHY PEOPLE WOULD WANT TO VISIT THIS PLACE GIVEN THE FACT THAT EVEN THE LOCAL KIRANA STORES AROUND OFFER FAR BETTER SERVICE.
RELIANCE IS GETTING A BAD NAME DUE TO THESE MISMANAGED STORES.

Sir, I wish to state that not once or twice but time and again I have been upset bt the service and behaviour of the reliance fresh outlets' staff and managers in Orissa. While the service was appreciable in Visakhapatnam (Kirlampudi Layout branch), It is absolutely disastrous at many branches at Bhubaneswar.
1. I happened to visit the Branch near the Governor's House sometime in the first week of MAY. After shopping for the necessities, when I went for billing, the boy at the counter told me that I could not take one of the items ("Parle Cheeselings", something that my 5 year old son loves). The reason was that the item was not FED into the computer for billing. He refused to do mannual billing, no apologies extended, refused to give a complaint form and said that the manager was unavailable. Result: I left back all the other items also and never have I looked at the outlet again.
2. A similar incident took place at the Cuttack Road outlet, again in Bhubaneswar. Again at the billing counter I was told that I cannot take an item, this time a TOY Aeroplane of my Son's liking. Reason being the same, the item was not entered into the computer to facilitate billing. Again, I was offered no apologies, refused a complaint form. Here the manager was available but offered no solution or even a promise of better service next time. What's worse is that the Franchisee owner's were present at the site and watched all this as mute spectators. When they were approached, they turned their backs to us, literally. My concern here is that Why do they put up items on the shelf for sale with price tags on them when first of all they have not been entered into the system. Do they lack even the basics of "Inventory Management"???
3. Very often I have also experienced the inability of the salespersons in these outlets as they are unaware of the names of even very common products. It is a pity to see that Not only RELIANCE FRESH IS NO MORE FRESH, IT IS NO MORE COOL EITHER, AT LEAST IN BHUBANESWAR...

dear sir,
i am a regular customer of reliance fresh, chinnakada in kollam(KERALA).i am impressed by the products quality of reliance fresh but the only thing that has dissappointed me all this time is the way your staffs have being fooling us for the past 1 month.there was an offer dat if we make a purchase of above Rs 3000/- we would get one YERA'S DINNER SET.But we bought only for Rs2000, den we were made to buy more so that we could equal the amount of Rs3000 and get one dinner set.Then when we purchased they said that the dinner set will come next week only on 28th May2008, when we went on 28th they said it didnt come til now, it wil come after two weeks, but it didnt come.like this they fool us always whenever we go.This is too much to tolerate.its my sincere request to you to please take proper action so that customers like us are not fooled like this.all the time we go to reliance fresh to ask about the dinner set, we buy something or the other and we waste money on buying and on travelling.hope you wont disappoint us further.would wait for your reply.please reply to my email soon.
Thanking you,
DEEPTI VIJAYAPPAN
NAMBIYIL HOUSE,
HOUSE NO.40A,
PRIYADARSINI NAGAR,
KILLIKOLUR, KOLLAM
KERALA

me nitin dang..resident of sec. 19 ..mobile [protected]
purchased reliance fresh milk from the reliance fresh store located in old market.
the milk was stinking
the milk quality was poor .
i again went back bought 3 new packets..reached home..the milk was again rotten

went back to store & asked the head to give me complaint register.he refused & said we dont have.our store is new.ac were not working...refrigrator was faulty..thats why problem occured

service is poor
i am really surprised.

Hello sir
my name is Amritpal Singh from Punjab
live in Amritsar city.I am regular customer of relience fresh... but today wen i went to relience fresh at Majitha road.Actually i was going to buy eggs.but i didn`t find eggs..nd i return back with free hand..but suddenly security guard stopped me..he had checked me with his hand...wat will be ur impression came on me u can think... I asked him wat is this and he gave me very bad answer... I asked to manager for this I didn`t do anything he said me that it does happen.I[censored] think tht some body can theft something then have anti-theft system y u r insulting the relience fresh...Sir my contact no is [protected]

Be careful of your belongings at Reliance Fresh outlet in Monsoon. I lost my umbrella in June only. The security did not allow me to carry the umbrella inside the store. Further he did not retain it with him against a Token. He asked me to put it in a bucket kept near him. When I came out after shopping the umbrella was not there. As usual the Store managment did not accpet any responsibility of the LOSS. Then why the security asks me to put it in bucket or IS THIS A WAY TO PROVIDE UMBRELLAS TO RELIANCE FRESH STAFF????

i purchase some items for INR-1017 from Reliance fresh store lal Quarter, Chachi Building, Krishna nager, delhi-51 dated 5.06.08 thorugh my citi credit card .
I booked the matariel for home delivery after two three day when i checked with store manager why my items not delivered they say by mistake bills is misplace and we need some time for check the same.

Still 6 days gone no satisfactory revert please help.

Sanjay Sharma
[protected]

Hi,
i purchased one toothpatse on 6th June 08 from relaince fresh. Next day i went back to the shop for exchanging the product. They said i[censored] have reciept then we will exchange the product. Again next day when i went there, they said no we did not exchange the product, we have no rule ike this, whether i showed them one chart which was sticked on the wall, and wriiten " we can return or exchenged the product with in 15 days.
Please take some action. They behave very badly.

Rajesh dubey

11/3/1 Bhavani nagar
Marol Maroshi road
Marol, Andheri (e)
Mumbai 400059
[protected]

Dear Sir / Madam,

On May 25, 2008 mysel[censored]makanta Patel, communication address as mentioned below, had purchased R VALUE BOILED KOLAM RICE 2 KG from Reliance Fresh Outlet (Address: Reliance Fresh Ltd. Maruti Saphire, Opp. Shahibaug Police Chowki, Nr. Underbridge, Shahibaug, Ahmedabd). The rice packet having Lot No. RF 040220 is marked with M.R.P Rs. 36.00 (Inclusive of all taxes) Barcode No.[protected]for 2Kg). After purchasing when I reached home and noticed that it was billed at Rs. 41.00. (Bill No. C1004 #0209 dated 25MAY2008). On May 30, 2008. I visited same Reliance Fresh Outlet and when I questioned about the reason for charging higher rate, the man present at the desk was unable to answer and in my presence ordered another person (working with Reliance Fresh) to put a tag “NOT FOR SALE” on that Rice Lot (rest available). The person neither lodged any complaint (told that there is no any complaint register) nor given any compensation to me.

May kindly be noted that, it is a kind of cheating and unfair mode of business practice. I need an immediate action on Reliance Fresh for this unfair activity and seek compensation as per law.

I may be contacted at:

Umakanta Patel
Terminal Manager
Airports Authority of India
S.V.P.I. Airport
Ahmedabad

Kindly let me know what will be my next step for an immediate response.

Thanking you.

Umakanta Patel

I have purchased two bottles of Minute maid pulpy orange drink from one of the Reliance fresh store of Bhubaneswar on 23rd May 2008 & they deleivered the products at my door step. But next day when my wife drink that Minute maid pulpy orange, she immediatly starts feeling pain in her stomac & starts vomating & immediatley I verify the manufacturing & Exp. date of the same & I found that product has already being expired one month back.

Now I have the original bill of that along with the two bottles of Minute maid pulpy orange, & i need justic to this.

Waiting for responce?

dear sir,
yester day i went to reliance fresh in guntur aurondalpet branch am new custmer to this reliane fresh, thats why am asking to give membership card 3 or 4 time no one can respond to,
please take action, give reply to my mail,
thanking you,

regards
satyanarayana.s