Sep 26, 2019
Updated by sinharan81 Dear Ms. Sinha,
Greetings from Reliance Retail.
With reference to your below email and telephonic conversation regarding amount debit concern under complaint number 2595893, we have escalated your issue to the higher authorities.
Our concerned team will provide you the resolution as soon as possible.
For further assistance you can e-mail or contact us on our toll free number[protected].
Assuring you of our best services at all times.
Best Regards,
Ram Pal
Customer Service Team
Reliance Retail Ltd
Tel –[protected]
From: "Rajni S" <[protected]@gmail.com>
To: "RelianceOne Customer Service" <[protected]@ril.com>
Sent: Thursday, September 26, 2019 3:19:30 PM
Subject: [External]Money debited and not refunded yet.complaint number 2592404
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The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.
Hi Reliance fresh,
Due to your pathetic customer service and incapability of resolving my complaint .I am fed up of calling your customer care for update regarding my complaint and reliance fresh managers (Mr Gaurav and Mr Krishnan )fake promises to credit my account in maximum 7 days .After 6 days when I went there physically they assured me they escalated the complaint and they will keep me in loop. I am not sure whether they are seriously trying to solve this issue or just waiting to happen things on their own. Tomorrow will be Friday and again they will say it will be weekend and nothing could be done.
I am here forced to file a online complaint on consumer forum after you failed to credit my debited amount on 7 day .
On Wed, Sep 25, 2019, 8:31 PM Customer Service <[protected]@ril.com> wrote:
Dear Ms. Sinha,
Greetings from Reliance Retail.
With reference to your below email regarding amount debit concern under complaint number 2595893, we regret for inconvenience caused to you.
We are escalating your details to concerned team and will update you on the status.
For any further queries, you can e-mail or contact us on our toll free number[protected].
Appreciate your patience.
Best Regards,
Ram Pal
Customer Service Team
Reliance Retail Ltd
Tel –[protected]
From: "Rajni S" <[protected]@gmail.com>
To: "RelianceOne Customer Service" <[protected]@ril.com>
Sent: Wednesday, September 25, 2019 2:10:12 PM
Subject: Re: [External]Money debited and not refunded yet.
The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious origin.
Pathetic customer support just now I called them and the girl on the other side said that store will refund the amount and disconnected the call. ( I have recorded it if you want I can forward it)
When we reached reliance fresh at 1.30 pm they said that they will coordinate with the bank and asked us to wait till tommorow 4pm as it takes 7 days to refund the money .
On Wed, Sep 25, 2019, 12:25 PM Rajni S <[protected]@gmail.com> wrote:
I think we had a word already and the person informed me that he is calling from Mumbai online store and he forwarded the complaint to reliance Mart as they are not the concerned Dept .
On Wed, Sep 25, 2019, 10:57 AM Customer Service <[protected]@ril.com> wrote:
Dear Ms. Sinha,
Greetings from Reliance Retail.
With reference to your below email regarding amount debit concern under complaint number 2592404, we regret for inconvenience caused to you.
For further assistance you can email or contact us on our toll free number[protected].
Assuring you of our best services at all times.
Best Regards,
Sushil Torne
Customer Service Team
Reliance Retail Ltd
Tel –[protected]
From: "Rajni S" <[protected]@gmail.com>
To: [protected]@ril.com
Sent: Wednesday, September 25, 2019 6:59:06 AM
Subject: [External]Money debited and not refunded yet.
The e-mail below is from an external source. Please do not open attachments or click links from an unknown or suspicious orig
Dear Ms. Sinha,
Greetings from Reliance Retail.
With reference to your below email and telephonic conversation regarding amount debit concern under complaint number 2595893, we have escalated your issue to the higher authorities.
Our concerned team will provide you the resolution as soon as possible.
For further assistance you can e-mail or contact us on our toll free number[protected].
Assuring you of our best services at all times.
Best Regards,
Ram Pal
Customer Service Team
Reliance Retail Ltd
Tel –[protected]
Dear Respected,
Yes, from last 4 days you people are escalating this issue and yet not provided any solution .I am the only one who is enquiring .Just because of your fault from last 7 days I am waiting for my money to be refunded .It's a totally fraud from reliance fresh they had made me to do a double payment.after failed transaction in which amount has been debited they asked me to pay in cash. And so Called manger of reliance fresh they are making fool of customers .Mr Gaurav and Mr Krishnan they said maximum turned around time was 6 days and yesterday only they asked me to wait till 4 pm today and as per him 99% my money will be refunded because he had already escalated the issue . Since morning I am trying to reach him on his mobile which is not reachable .And the customer care executive called me at 7pm and asked me to wait for another 48 hours and his 48hours will be completed on Tuesday .
I was not aware that to this extent reliance fresh can fool customers .
