Reliance Fresh Complaints & Reviews

I went to reliance fresh for grocery purchase i give my debit card for payment . he swipe my debit card two time but due to server down purchase not be made but my balance was deducted two time of amount 1698 each which is not credited back until now
reliance fresh amritsar branch near hindu collage branch
purchase date 13/11/2016
amount deducted- 1698
timing - evening time about 7 to 8 pm
here me attaching my bank statement snapshot where its seen on 13/11/2016 payment is made
my name is amandeep singh
contact number [protected]

Date of the incident: 27-nov-2016 and also few days back.

For purchase of a single product it's taking more than half an hour. I've given a feedback to the store manager regarding the same and asked them to try to implement an express counter where billing can be happened only for fewer items like 1-5 or 1-10 items.
Today again i faced the same issue. I've again contacted the store manager and reminded him about my previous feedback.
They haven't yet implemented any kind of express counter. I asked the same to him that why wasn't it done? The feedback given by the customers is not at all being taken care of and improving.
The sm was saying like only you are the one who is asking like this no on else is asking. But, i've seen several times there were many customers who wait for longer time to get a single or less than 5-10 items to be billed.
So, the sm was saying just for 1% of the customers we can't put up an express counter.
My opinion is, not all the customers are willing to give their feedback about this issue. They don't even speak to the sm. Even though not many customers are asking for this express counter, if it is set up then everyone would feel better and the billing process will be very faster.

Whenever i speak to that store manager, the way he responds back or gives the answer i feel like he doesn't want to take any feedback/complaint and more over i feel like he is not capable of managing a store then how come he's been given a store manager job.

With reference to above product i purchased in your shop (Srinivasnagar, bangalore branch) lot no pr1114075, lic no.[protected], /[protected],
Rava is not related to wheat product, i think it may be corn product
We are asked bansi rava but your persons given corn rava?

Pl verify and take necessary action and verify the supplier invoice and payment?

If girl said they forget to give that product payment that doesn't mean they are theif. Relancies people blame her that girl is theif. OK girl expect they are doing mistake. They are theif but the relancies manger ask plenty upto 25 time. Means girl ne 450 ka products theif kiya then they ask money 500×25=12500 rs. Approx 13000 n they doing same think with all member those who do that mistake. Ek members se they collect 17000 rs plenty. they ask money to girl as a plenty. Is its good think. BS yaar worst feeling n I told to every one don't go relancies fresh in all over the world..

Hii
My name is Vinoth I will purchase 20 /11/16
I will swipe card but card swipe three times but still now I am not getting reversal so kindly check and tell him I will attach the transaction message
Savings No XXXXXXXX89 debited with INR 854.85 towards TO POS:[protected]RELIANCE FRESH. CHENNAI IND: on 20-NOV-2016.Avl Bal 2341.7
Savings No XXXXXXXX89 debited with INR 854.85 towards TO POS:[protected]RELIANCE FRESH CHENNAI IND: on 20-NOV-2016.Avl Bal 3196.55
Savings No XXXXXXXX89 debited with INR 854.85 towards TO POS:[protected]RELIANCE FRESH CHENNAI IND: on 20-NOV-2016.Avl Bal 1486.85

Reg Vinoth
[protected]

Being a regular customer of Reliance Fresh, I wanted to purchase stuff worth 350 rs and the cashier even though having cash box full of rs 100 notes refused to return the change unless I purchased goods worth rs 600 or more, Rs 2000 being a legal currency you cannot force someone to make a minimum purchase . It was highly disappointing from such a big retail mart. If you are incapable of providing change it is acceptable but being capable and to enforce customer to make a minimum purchase of Rs 600 is highly inappropriate.

Indiranagar, Gachibowli branch Hyderabad.
22nd Nov 2016

I have purchased in amruthahalli outlet bangalaore as follow amountrs1, 287.16transaction typedr
Transaction date20 nov '16transaction descriptionpos/rel retail ltd-fr/bangalore/201116/18:41 your excutive telling me that transaction was cancelled as server problem and again he swiped my card and debited the same amount, he tell me that with in 1hrs the amount ll be refunded but now 20hrs already over i havn't received the amount.

Today morning being sunday, i visited the stores, they have displayed at the cash counters that the "severs are down and only cash is being accepted".
On enquiry, they stated that only jio money and cash are accepted. Please let me know, whether the servers are working only for jio money? I had to dump back all grocery, vegetables and condiments at the billing desk and walked back home empty hand since there was no cash with me. Ask stores people to display in front of the stores that only cash is accepted. I wasted an hour and half for shopping and queing in all.

I was purchasing groceries at trichy reliance fresh shop around rs.6300 on 17.11.2016. That day you are given price offer for sugar (Rs. 9 only for every 1000 rs purchase. And one kg free for horlicks). Without knowing i purchased 2 packs of horlicks and 2 kg of sugar and more items. At the time of billing the billing asst. Informing me one pack horlicks have a free of 1 kg sugar, so they are not billing for my 2 kg sugar. But she is not informing the offer is also available for 1 kg sugar is only rs.9 for every 1000 rs purchase.
We are heard the offer from neighbors, we went back to shop at the same day evening, we are explain to the shop rep, we are eligible to get 6 kg of sugar in the offer price, we are showing the bill and all, but, she was denied to provide the offer. What can i do. Transaction id:[protected], 17.11.2016, 14:47:01 pm
Regards
Kumarans
[protected]@yahoo.com

Please note that, we made a debit card transcation of INR 214.22 as per below details.

13 Nov 2016 POS 531831XXXXXX4302 Reliance Fresh POS DEBIT 332677 13 Nov 2016 214.22

The amount is deducted from our bank account the shopkeeper said they did not receive it and asked us to make cash payment.
While checking with him he said it will return automatically but even after 5 days nothing has happened.
Kindly check and return our payment.
Regards,
please respond on sunil.[protected]@gmail.com
cell: [protected]

Sir,
My bill payment was charged twice on the date of 13th november 2016
With rs 472.25 along with rs 572.73 (Actual bill amount) during card
Payment.
And my refund amount of rs 472.25 has not been refunded back to my
Bank's account as told by the store manager.
Kindly refund my balance amount at the earliest.
My debit card's last four digits are *1480

Store address : reliance fresh, e-9-10-11, dilshad garden, delhi -
110095, dilshad colony, express mkt, nr suraksha nursing home,
Store code is s02513
Bill number is #0213 time 20:08:10
Date:13th november 2016 at 20:04 pm

Bill amount : rs.572.73 debited extra rs 472.25 at 20:04 pm on 13/11/2016.
Pos txn at[protected][protected]-reliance fresh.

Dear sir/madam,

I am requesting to you sir please do the best sir please send my invoices my reliance one card no is [protected]. I need my all invoices pls send to my email id is jabers. [protected]@gmail.com

Plz kindly do the best... Reply me soon... When do i get my invoices please kindly do the best sir i whole request you sir

Thank you

Sir 'My payment was charged four times on the date of 13th november 2016
And my refund amount has not been refunded.Kindly refund my balance.
My debit card's last four numbers are 1338
Store code is S02766
Store address :plat no 23 nangloi najaphgarh road delhi 41
Bill number is #0177 time 17:41:09
Date:13th november 2016
Bill amount :Rs. 1237.19

I have bought 100gm of badam in reliance fresh and 200gm of badam in dmart on nov 4th and nov 13th respectively. The price difference between the two shocked me. There is not much difference in the quality of badam. I wish know why would there be so much of cost difference. Reliance should try to be fair on the customers!
Reliance 100gm - 185/-
Dmart. 200gm - 177/-...

This morning, I was at a Reliance Fresh store in Bhubaneswar. At the check out, I was told that card payments are discontinued for the past few days, and will continue to be so for the next three days. Apparently, this is due to network problem. It is difficult to believe that the company that markets JIO so aggressively has such a long network problem!! Could it be something to do with demonetisation ?

I have purchased a MAGNUM Icecream 75g from Reliance Fresh, West Mambalam, Chennai, but they have taken Rs. 90/- instead of MRP Rs. 75/-.

When I came back to may home, I have seen this in the Bill. They are also not picking up the phone. So, I have to visit the store again for rectification.

Its very painful that such a big store is doing like this - like a CHOR Company.

I the undersigned visited Reliance Fresh Mart Galaxy Cinema Naroda Ahmedabad on 10/11/2016 and purchased some items of Rs.2915/-. At that time I had given Voucher of Reliance of Rs.1000/- and Rs.500/- each.

After the using of my ICICI Credit Card, an amount of Rs.1415/- payment declined by Reliance Fresh Mart, Naroda Ahmedabad on 10/11/2016. And I had given some items returned back to Reliance Fresh. Again one message received from ICICI Bank that
trnx of inr 1415.18 using credit card [protected] is made at Reliance Fresh on 10/11/2016. Avl balance 39963.09.

Kindly do the needful in the matter and arrange to return back an amount Rs.1415.18/- to my ICICI Credit Card at the earliest.

Regards,

SURYAKANT I VAGHELA
[protected]
email - [protected]@yahoo.co.in

Dear Concern,

as you aware of the current changes in India about the Rupee note of 500/- and 1000/-, we are moved our payment through liquid cash to Credit/Debit Card.

But one of your outlet at Sulatnpuri Shani Bazar Road, they have only one Swiping Machine and credit cards are not accepted there due to this we have face trouble in our daily life.

you are requested to, resolve the matter ASAP and increase the no of swiping machine at your outlets.

Regards,

Pinki

From: Haniyur V S Moorthy, (Senior citizen), 57, Seshagiri Bldg, Near DLF, Akshayanagar, Bangalore 68, Tel: [protected]

Debit card swiped twice

This relates to the BTM 6th Stage layout Reliance Fresh outlet near Sai baba Temple, Bangalore. This store swiped my SBI Debit card twice for One shopping of groceries on 28/10/2016. When I checked my SBI SB a/c I found a sum of Rs.1133-50 was deducted twice from a/c. I reported the matter to Mr. Manooj (Tel:[protected]) on 29/10/2016 and he assured me that the problem will be checked and solved within 10minutes. Since then I called him several times with no answer. I have shown the Bank pass book evidence of double debits . Such occurrences of double debits cannot be anything other than fraud.

It is nearly 13 days without any response.

I request the concerned authorities to do the needful to re remit my money Rs.1133-50 forthwith.

I have visited your store in beta 1st greater noida and was humiliate d by your staff . When asked how much time it will take for rice to be poured in the bucket when it was empty he told me to wait for half an hour and the behaviour was very rude. He should talk in a good manner to customers in today's scenario. I am deciding not to visit your store because of your staffs behaviour.