Reliance Fresh Complaints & Reviews

This is complain against Reliance Fresh branch at Marathahalli, Bangalore (near Innovative multiplex). At this store, most of the fresh vegetables is sold to some other vegetable shop owners/ whole sales person from back door/store room by taking some commission from them. In this activity almost all staffs (manager, security guard and other sales persons) are involved. We have tried to complain many times to manager of that store but no benefit as he himslf is involved in this. For normal customers mostly old, unfresh vegetables are kept outside for normal sale. I will give one example. Cauliflower is available at Reliance fresh at RS 11-12 but outside its price is just double i.e. RS 24-25. So this store sales all fresh Cauliflower to other whole sale persons by taking some commissions from them. Please do the needful so that we can get rid of this problem.

Yesterday I saw an offer on Real's Juice as I passed this Reliance Fresh store and decided to purchase two of them because of the offer. I dint check how much they billed me till I reached home. They charged me Rs 85 despite the offer Rs 70 that was displayed infront of the store.

Today I went back again and the offer was still on. So I decided to see if it was an error and decided to purchase the Juice again. Again they billed me Rs 85. I asked them why they've billed me Rs 85 despite the Rs 70 offer infront your store.
She apologized and said the offer got over yesterday.
Then I asked them if I would have got this offer, had I bought this yesterday. They said "certainly".
I showed them my bill of yesterday's purchase and asked them to refund my money.
They refused and said the offer was for Litchie Juice, I pointed to the bill where I had bought both litchie and an other one that was displayed under the offer.
They simply refused and said the offer had got over the day before yesterday.

Reliance store in Elamakkara, Kerala is staffed by the most irresponsible, arrogant and the most customer unfriendly people.

Me and others in my family have had similar experiences in this store where they put on misleading offers and vegetables whichare ironically to their store name NOT fresh.

Regularly i am purchasing goods from reliance fresh. Offers which is given by the company is not regulating in action by the staff members of reliance fresh and they are keeping among them shelves and their community, this is followed in all outlets of reliance and especially in anna nagar.
If a product comes in discount for half a rate by the company, is sold out by the staff members of Anna Nagar reliance fresh for commission bases. Commission is got the discounted product and they are giving to particular persons in person on community and money bases. So, do we have to pay commission for the product we buy?

Are they neglecting and ignoring other customer and even regular customer. If we ask about the discount they are responding very badly and in a harsh manner. We complaint it to the supervisor, he just says " I cant do anything and i[censored] want u buy or go" is this the way u treat ur customer?. Very very bad customer care.

I request the complaint board to take action on this matter. And, please you people also dont do the same what the reliance fresh people do. Take immediate action.

Latha
[protected]

Its unfortunate that in a departmental store like Relaince fresh no one to help the customer if needs the help due to certain reason , the Staffs of relaince fresh are walking talking their own but nobody is there to support and i have asked to help me out about some products but they simply deny and told very badly that get your own else go away. its really unexpectable. I have called the store manager mr. Shrivastava twice in his mobile number [protected] but he was unable provide any solution .

I am really frustrated with the incident what happened today. After buying the vegetables, I went to the billing counter after billing i got to know they dont accept Sudexo coupons, then the lady in the billing counter said they accept only CRDC card n cash. I asked does CRDC mean credit card then she told yes and when i went to take the bag in front of me only she is telling to the other customer that how foolish is that guy to ask what is CRDC card. Really very bad customer service. Insulting customers will make them lose customers. This was from Reliance Fresh Uttarahalli.

I’ve purchased few items and amount is Rs.181/- from reliance fresh at cut tack road, bhubaneswar, odisha. Auth code is 165163 on 31.12.2012 at 20.10.39 video bill no- C1142. #0184 / 31.12.2012. So I give my debit card the sales man swipe it told that not work and give another debit card,swipe it will be done. But unfortunate debit also in my two cards, so very next day complaint and so my statements they have told me that within four days credit with your account, but after one week again their manager and give again statement, he also same words but not credit in my account so last meet again but their manager misguide to me and told me not credit in my account.

So I told that is it customer service of reliance group, this is not matter of Rs.181/- .

This is my request to you kindly not again other peoples.

Thanks regards

Sujit jena.
Mobile No-[protected].
Email- [protected]@Gmail.com

We bought the item(Reconnect mixer grinder 500W) on 29th Jan,2013 around 9 pm. And when we tried to use it by morning it was not working and even the burning smell was coming out of it. When in the eve, i went to tell about it to the store's manager but he was not there, when i asked the employees about his manager's contact no. they refused to give and when we insisted they gave other employees phone no. When i found that the number was fake, i asked them for the correct no. they replied go talk to Mukesh Ambani, he is the owner. They even started doing inspection by themselves and in between dropped it from the table.

On 13th Nov'2012 i have purchased items at Saheednagar, Bhubaneswar Reliance Fresh outlet of Worth Rs653/=. During transaction with my debit card, amount had been deducted but bill not obtained. Your manager asked me again you have to pay the same even though i have shown my SMS receipt from the ICICI bank in my cell phone.

Your manager told me that payment will be returned your account with in 7 working days, hence requested me to do the payment again.

I did the same, instead of again using my debit card, i have given the money for the same and items had been billed.

I have lodged compliant in the compliant ledger by stating the same. I have given assurance of the above by your outlet manager.

Till date i am not in-receipt of the money in my account.

Now i have attached the bank statement taken and duly submitted to your retail outlet for the same on 6th Jan'2013, which was requested me on same day after several calls and meeting with your personnel.

I hope you will consider my request at earliest and guide me if any thing or any document will be needed from my side.


Please do the needful to keep our faith remain on Relinace.

SIR, I WAS SHOCKED TO SEE THAT ON 22/8/12 AT 7.30PM I WAS SHOPPING AT RELIANCE FRESH ,OPP SP HOUSE, HISAR. WE WERE WAITING FOR BILLING IN LINES AND A CUSTOMER CAME AND SAID THE BILLING INCHARGE THAT HE HAS OVERBILLED HIS SOME ITEMS, ON THIS THE RELIANCE EMPLOY MISBEHAVED WITH HIM AND AS THE CUSTOMER COMPLAINED TO INCHARGE , THE PERSONS FROM THE BILLING RUSHED AND SLAPPED THE CUSTOMER AND STARTED BEATING HIM ,SOME PEOPLE INTERVINED AND CALM THEM BUT THE RELIANCE EMPLOY AGAIN STARTED BEATING HIM THEN SOME CUSTOMERS AND I MYSELF PROTESTED AGAINT THE EMPLOY BUT THEN ALSO NO ACTION WAS TAKEN AGAINST HIM, ITS SHAME THAT RELIANCE FRESH HAS SUCH ILLMANNERED EMPLOYS ,IF NO ACTION IS TAKEN RELIANCE ,WILL LOSE ITS GOODWILL.
THANKS

We have been buying Reliance fresh full cream milk since a month as we normaly use the milk cream for making Desi ghee at home. Today when we were heating the cream for preparing desi ghee, the cream was full of acidic foam. Also later when we were filtering the ghee, the acid burnt the sieve which we normally use for filtering hot milk, soups etc. This is the kind of product that reliance sells in its retail stores. Please be careful from that acidic poisonous milk.

I am a regular customer of Relience fresh.
what compel me to come here is; i made a purchase in May 2012 and tried to pay from debit card but failed due to renovation cause. their swap machine was not working. so i paid in cash. after few days same amount was debited from my debit card.
when i complained about this, they checked and assured me that same amount will be returned to me within 20 days.
after so many followups they are making excuse that we are unable to receive any reply from upper side.
this is very strange that such a big brand lacks co-ordination between teams and making such excuse.

i dont know how can i get my money back.

if you have any solution please let me know at [protected]@gmail.com.

sincerly.
Md jawed Alam

Respected sir

I have been a customer of reliance fresh for past 8 years the retail shop in choolaimedu abdullah street opp to amma hospital has made me very much upset.now I hate to go to your shop.first of all i bought a kissan pine apple jam from the shop it is my mistake that i have not noticed the torn plastic wrapper when i opened the can i noticed that some one has already eaten it the person just inserted his finger inside the can and took some jam

next is the behavior of the billing womens they always take extra 1 or 50 paise with the excuse of not having change but they are never ready to give extra cover

Their behavior with the customers is also very rude and they speak like a slum people cursing the customers

please take action against this shop,please give a surprice check you will see this for your self

i have bought in excess of 400 rupees in item at your store on 11/10/2012 and was held up at the door and treated like a shoplifter upon exit because an item didn't not appear on my bill.
A 30 rupees item didn't appear on my 497rupees bill..does that make me a shoplifter, then y was i treated like one, clear there was an error made by the cashier, i was so offended and you wasted my time and ruined my evening.
I wonder if i will be compensated for this mental trauma, not even an apology.
i need clarification and compensation, this is reckless for such a huge firm.
this is the store address located on saviji road, near saviji park. visakhapatnam

I bought Vegetables from Reliance Fresh, Phase-7, Mohali, out of which the rate of Cabbage was marked as Rs. 12.99 . I was charged Rs. 25.98 for 700 gms. When I objected, I was told, the rate is for per piece, and not for per kg.How can Vegitables be charged per piece. It was very costly as compared to the Market, and hence, I requested, to change the item & give me some other vegitable instead, but I was told vegitables can not be changed. How can they do this when I have not taken the delivery yet and was still standing at the counter. I was told that nothing can be done. It was just because, I had paid by that time.When I strongly requested the Manager, he misbehaved.I left the Cabbage there only at the counter, AND I SWORE, I WILL NEVER VISIT RELIANCE FRESH AGAIN IN MY LIFE.

THE SECURITY STAFF IN THE RELIANCE FRESH OUTLET SITUATED AT 3rd AVENUE, INDRANAGAR BRANCH, CHENNAI-600020 BEHAVES IN A UGLY AND UNRULY MANNER WHENEVER THE CUSTOMERS GO FOR SHOPPING. TODAY AFTERNOON, I HAD A BAD EXPERIENCE WITH ONE OF THE SECURITY PERSONNEL POSTED AT THIS OUTLET.

YOU MUST TRANSFER HIM TO SOMEOTHER OUTLET OR DISMISS HIM ALTOGETHER, ELSE, I WILL LODGE A COMPLAINT TO THE MINISTRY LEVEL AT NEW DELHI.

K.V.SURESH

I was a regular visitor of Reliance Fresh Store located in Sector 16, Panchkula. As usual today we went for daily shopping in the store. While shopping my son took one boomer which was not included in the final bill. When asked by one of the watchmen, I took the boomer from child and asked the counter cashier to bill it. Suddenly one guard took away the boomer from the cashier and took it inside denying any payment of the same. Thereafter we left the store. That guard (looking like a goonda) came crying outside near to our car shouting and created a huge scene. The in-charge of the store when told about the misbehavior of the guard justified it as if that guard has been kept to misbehave and shout at the customers. I feel so sad after visiting the store and not feel like going again.
Baldev Prakash
693, Sector 11, Panchkula
[protected]

Purchased Frozen Potato 2 packets from reliance fresh dhab khatika amritsar branch on 16/09/2012, 17th evening, we fried but quality of food was not at all good and foul smell from potato pieces, 1 hal[censored]sed packet and 1 sealed packet I returned to reliance branch on 23/09/2012 .

They asked for bill but I did not keep bill, as buying goods from reliance for the last 5 years and this was the first time, I experienced bad quality, I gave my contact number, debit card number through which purchase was made, reliance membership card number and date of purchase.

I was assured by staff that I will be called upon but didnot receive any call for one week and again visited store on 30th Sept, Sunday to confim status but after waiting for 10 minutes Mr Deepak incharge came and told in absence of bill, replacement can be in terms of frozen foods only, Being old customer, at-least some courtesy must be there, even after giving card numbers, date of purchase, I didnot get response.

I donot want to buy frozen foods in replacement and you must replace all such stock as can cause bad health to customers,

Need solution on priority as in replacement, I donot want to buy frozen foods, will buy some other consumable.


Rgds
Ridhi Bhatia
HDFC BANK
[protected]

SIR,

CARD NO : [protected] NAME : SUDIPTA KUMAR MITRA MOB : [protected]

TODAY ON 30 TH SEPT AT 17:25:39 TIME BILL NO C9698 #0065 S02811 PURCHASED OF RS 827.75 FROM RELIANCE FRESH , SRI RAM MARKET, SARAIDHELLA, DHANBAD BUR STORE MANAGER : SUBRAT BHARATI DID NOT ENTERED THE AMOUNTS FOR ADDITION OF POINTS. KINDLY ENTER THE POINT IN MY CARD NO AS MENTIONED ABOVE.

SUDIPTA KUMAR MITRA

Bought Two Pack of Lays Salted Chips against advertisement of Reliance Fresh " Buy Two Packs of 102 Gms for Rs.49 against MRP of Rs.60/"Bought 2pack against CM No.C6081 082 dt.17 Sep,2012 at 1400 hrs from their store at Gaji Gulla Road,Jalandhar City.On arrival at home Packs were found to be of 96Gms weight mentioned each.A Telephonic Complaint to store was made.Next day some Mr.Brajesh called to inquire about the nature of complaint since then nothing has been heard from store side.Sunil Ahuja

Today we went to reliance fresh , which we normally go on a Saturday to fill up stocks for the week.

It has become a practice to ask at the sales counter ,"Is the credit card accepted ?" and we got a prompt respond , yes it is accpeted.

We started to shop and once the billing was done over 2500+, we presented the credit card. on which the sales person informed chip cards are not accepted, we present a card without the chip card , that also was not accepted. we informed the manager he said the credit card swipe has just stoped working and we will have to pay in cash. this is a regular thing which happens , they would also advise that there is a ATM just outside the store we can withdraw from there and pay the bill.

These stores are taking people for granted and cause inconvenience, sort of harasment. people have to go there since there is no alternative . Reliance is the only store availble in Kadakpada.

if chips card or credit cards are not accepted.

Can anyone suggest how we as consumers should deal on such issues.

Lourenco DSouza