Reliance Fresh Complaints & Reviews

To
M/s. Reliance One
Sirs,
Sub: Complaint against misbehavior /mismanagement of personnel in the Reliance Fresh Retail
outlet at Kunnamkulam, Thrissur District, Kerala State –reg.

I am a regular customer of the above mentioned retail outlet since many years. I am mainly depending the above shop for household things and other essential commodities including rice, sugar, milk, etc. I have much pleasure to make shopping from your shops in view of the quality and variety of good available in satisfaction of our taste and aptitude.
However, when I approached the above shop at Kunnamkulam at 6 pm on 13/03/2012 for purchasing some essential commodities, I suffered some bitter experience occurring much humiliation to my dignity and status as mentioned hereunder. At that occasion, there were two billing counters were functioning. At one counter, there was a queue of about 14 customers with bulk items for billing. All were impatiently waiting at that peak hour. At the other counter, there was only one person but with two trolleys full of soft drinks of various brands and size. The billing person intermittently entered some items and then accompanied the customer. This continued for about 25 minutes. I surprised to see that the above customer was a retailer of fruits and soft drinks in the town. He was purchasing the ‘offer items’ of the day allegedly with some tips to the sales persons. I could realize that this was a daily practice in that shop. The sales persons were little interested in the shopping of other majority customers, but all those customers were idling their precious time for the welfare of the retailer who reaps out of the ‘offer items’ of soft drinks. Therefore, desperately, I dropped days purchase from there cursing loss of about 40 precious minutes. You may be pleased to see that this is not the experience expected from the esteemed name of ‘RELIANCE’.
Hope that, the matter is being looked into and remedial action taken to avoid recurrence of such misbehavior/mismanagement in future.
Yours faithfully,
Dated, 13/03/2012 Sd/-
T. MURALEEDHARAN, Phone: [protected],
Card No: [protected], Reliance One

Sir
I am a regular visitor of Reliance Fresh in MVP in Vishakapatnam, most recently on 11th March 2012 I have visited the store to buy some fruits and after paying the bill and while leaving security guard asked for the I promptly showed it to him and after showing the bill some other person beside the security guard(may be hi acquaintance or someone he just knows) accused of stealing an orbit chewing gum and he instead of the security guard started having an argument with me and even he grabbed me by my hand and took me into another room to verify whether I had that orbit chewing gum on me and after finding that I do not have it he just left without even apologizing, I promptly informed the manager about it and asked who the person was and why was security guard was not doing anything while this was happening, he did not offer a proper explanation for it. I asked him, even if the person was somehow linked to the reliance store how can he be behave disrespectfully and in an uncivilized manner with the customers and not in a respectful way. The manager did not respond to my queries and left feigning that he got a call on mobile, how could this happen at a branded store like Reliance. Please look into this matter.

Thank You,
G. Sri Ram.

Hello.
I used to be a regular customer of Reliance Fresh Departmental Store at Rohtash Nagar and Naveen Shadhra, Delhi-32. What I am suffering nowadays are listed below:
1. The price tag at the shelf is diffrent from the price charged at the counter. Often there are discounts and less price at the shelf. But at the time of billing, it is charged on MRP. Sometimes even more on MRP. e.g. on Dairy Whitener, the price is one or two rupee more than MRP. The emplyees explain by saying that prices of new products have hiked and the system is upgraded accordingly. They could not help.
2. Curds and other perishable products whose labels read clearly to consume within say 10 days, the store people keep them on 50% discount after 30 days. Consumers who are less aware often purchase those on those discounts and the rest is ....
3. Never gives change. They will charge on the multiple of rupee 1 if your bill ends with say 50 paisa. On the contrary, when it is there turn to give change, they will hand u candies even upto 5-6 rupees.
4. No one is there to hear your grievances. Neither, they provide the customer grievance register. If asked, we have to hear unproper languages by the staff.

The Reliance Fresh Store in Shashi Garden /Acharya Niketan( Mayur Vihar phase - 1) is swiping the Consumer's credit Card in their own computer system which they use for billing of the product along with the credit card swipe machine .I have this complaint that why are they using both the system and the swipe machine for taking the bill payment. Whereas, as per guidelines of the credit card no body is allowed to swipe the credit card anywhere else then credit card swipe machine. So I would request you to please keep a check on that store so as to not use the consumer's credit card that way in future because this is an illegal activity as the personal details could be leaked out easily.

from:
S P SHARMA
M- [protected]

Dear Sir/Madam,

Today we have gone to Reliance Fresh Store - Opp. Mansarover Park, Delhi Road, Rohtak. The time was 09.16 pm and the store timing are up to 9.30 pm.But the security person at Store is having no manners and tell us that outlet is close. And when we insist to talk with manager, He refused. But We and another person enter with the intervention one of the Reliance Fresh staff member. We don't think that the Reliance Fresh can hire such arrogant security staff for their store. We have given a written complaint in the complaint register also.
Hope, Reliance can re-think about their Valuable customers.
Who are regularly tortured by the misbehave of such security peoples.
Regards
Munish

Reliance Fresh Store of Mohali Phase Phase 7 is cheating the customers since last so many months. I have lodged complaint to them several times for mismatch in displayed price of many products and actual amount charged from me/other customers, but of no use.

Today 23.02.2012, it was the height, when I did my purchase at 02:00 p.m. at the Phase 7, Mohali Reliance Fresh Store and was discussing with another customer about the overcharge, outside the Store's premises. The guard standing outside used foul language against both o[censored]s and indulged in open quarrel. He asked us "There are so many other shops, go there, dont come to us again" and even challenged that nothing can be done against him. When the manager was called outside, he could not handle the guard. The guard thought himself no less than Montek Singh Ahluwalia, but he was so rude and arrogant that I have decided not to visit any Reliance Fresh Store in future. Such incidents and incorrect charging at your stores without any subsequent remedy will eventually result in loss of many existing and potential customers. If you will be happy with this, please carry on, if not do take care to take appropriate action in this regard.

WE HAVE PURCHASED A CFL BULB MAKED BY RAILBOW NAME FROM RELIEANCE FRESH KOLAR ROAD BHOPAL ON 18TH FEB 2012 WHERE AS ON THE COVER OF CFL CLARLY MENTIONED PRODUCT ARE UNDER GURANTEE OF 12 MONTH WHEN AT THE TIME OF BILLING THEY MAKE THE BILL OF THE SAME BUT QT THE TIME OF DELIVERY THEY CLEARLY REFUSED TO GIVE US GAURENTEE OF THE SAME, WHERE IS PRODUCT MAKE BY REIAQNCE ITSELF.

DINESH PARASHAR
KOLAR ROAD BHOPAL
[protected]

I had been regular customer of Reliance Fresh FLAMES Gurdev nagar Ludhiana .I Had been harrased by the ladies staff .I went their to purchase some groccery items .I picked some pack of breads which were on discount .The lady staff snatch the pack of bread and said me i want this bread and she took the bread from my hand . after this misbehaviour I never visited Reliance Fresh but I had a lot of good words for the very co-operative staff of Easy Day SILVER ARC.[protected][protected]NEW PREM NAGAR ) Near G.G.N. Public School LUDHIANA (I M A Teacher in B.C.M school)

The credit card swiping machine at Reliance Fresh store situated at C-210 Jhilmil Colony, Shahadara, East Delhi
is out of order for the last more than one month. THEY ARE ACCEPTING PAYMENT ONLY IN CASH AND IT IS CAUSING A LOT OF PROBLEM TO CUSTOMERS. kINDLY RECTIFY THIS URGENTLY.

Roohi Srivastava

I made a purchase of Rs 412.61 on 8the Feb 2012 at 18.46 hours (Transaction ref no[protected],I had given my DEBIT card for payment at one counter. I was told theat theis not working, theen thee bill was at anotheer counter. To my horror , I saw today morning theat I have charged twice, withe anotheer amount of Rs 413.30 (Transaction Ref No[protected] as weight of apples may be few grammes more at anotheer counter). I tried to make telephonic complaint as store is 12 kms from my residence, but no response is given on his alone communication given by STORE ( no mobile, no Customer Care, no email address for complaint- really a big surprise ).
Please look into it.
This amount must be returned to me asap. Provision of Customer Care number, email address should be mandatory for all sellers. V K Arora

I purchased vegetables and groceries from Reliance Fresh outlet situated at Shastri Park, Chander Nagar, Delhi (Phone[protected]/44) for Rs.2,366/- in cash on 03.02.2012 vide reward card no. [protected]. I had carried four shopping bags from my home to carry the goods as no carry bag is provided by the store. I kept the carry bags with the security guard at the entry point but no token was given. After shopping when I asked for my shopping bags, the security guard returned only one bag and replied this was the only bag kept by you. When I argued that I am aware how much goods I am going to purchase, I brought four shopping bags with me but he replied no this is the only bag you had kept. It was very painful moment for me and I worried how will I carry all the goods I purchased upto my residence at third floor. Since I had already made payment I had to carry the same anyhow. They just provided two cartons and it was very horrible experience to carry heavy cartons to my third floor residence.

For this I just want the reliance fresh store to return my three shopping bags.

Jamal (Phone [protected])

sir
i am sanjeev tiwari complaining about the reliance fresh store located at shekher planet near bombay hospital indore m.p.
sir today 4/2/2012 reliance fresh published ad. about some items and offer valid from 4feb 2012 to 7feb 2012 but on4feb 2012
at 3pm i demanded the items like pepsodent toothpaste and ponds body lotion but i dont get these products.then i complained
store incharge mr prathvi dandekar but he also given me same reply that these products are out of stock since 12pm today.
so please inquire that these stores are opened for commen mam or they are for the small shopkeepers because some of the
emplyees have a nexus with some shopkeepers ,if any offer comes they just call them and giving them all the benifits of the
offer and the store incharge plays big role in such type of dealings.
i am submitting this complaint to get justice from you.
thanking you
sanjeev tiwari, g-1 anand enclave,nipania road,indore.m.p.
mob.-[protected]

I went to a Reliance Fresh store located at C-1, Janakpuri, New Delhi to buy Butter Milk by the name of Dairy Life. I saw the MRP in Delhi was printed as Rs. 8.00 for 500 ml. I took 4 packets and went to the cash counter to make the payment of Rs. 32 for the 4 packets. To my surprise the cashier asked for Rs. 40 instead of Rs. 32. When I asked him why it is Rs. 40 he showed me a very very faint stamp (which was not visible to the eye) which read MRP Rs. 10/-. I told him very very categorically that this is cheating and fraud and he also agreed with me.

My whole point in bringing up this complaint is that if this product is sold in millions of packets every day on an all India basis and on each packet the company cheats the consumer by Rs.2 then the company makes millions of rupees per day just by taking the consumers for a ride.

This is not acceptable. It is the public money which is driving the growth of these companies and if they start cheating their customers like this then we middle class Indians will have no other option but to raise our voices in open forums like this. If anyone else who has faced a similar problem should also bring up this issue on this forum.

Misbehavior of the Manager of the store of Kamla Nagar, New Delhi


Dear Sir/ Madam

I had a very bad experience today at Reliance Fresh, Kamla Nagar Store, New Delhi. The Manager (Amit Pal Singh) of the stored misbehaved me like a hell.
The instance is that I had to buy a Garnier Men Deo Spray Woody Fresh-150ML (L’Oreal).
so I request the staff of the reliance to check me fragrance of the deo. So one of the staff agree do the same for (as I didn’t now that is thing is not allowed in stored).
there after checking the fragrance I took new pieces do in my shopping chart & stand in the que for billing, at the same time the manger jut come to me in a very rude behavior asked that you cant take those pieces which is being tested by the staff member . so I argued with the same that why should I take those things which you people test for the fragrance, I told him in a very calm manner that why should I take these as there is no fault by me, as your staff member tested these to me.
Than he said no this is not your fault your fault so u have to take those open & used deo’s .
Otherwise I m not selling any deo to you, & you can do any thing but I will not send the another deo .
when I said I will complaint about these to the higher authority than ( I a very rude behavior) he said that u can do it , I have no fear & problem.
And send me to the help desk & asked his staff to give them the email id & 1stly I said no to that email id. (As I think that I will not complaint for the as I have a regular visit to the store) but after I just asked the email id for the future reference that the Manger came their & I a very rude behavior told me that now why are asking us for the email id , you can search by our own,
& told me that we people are not here for listing any thing like this form u people.
there after I argued & asked him that while giving him a example that I am not any theft or I am not asking any money form you, than I this return comment he said I a very harsh manner that I will never ever thing to give me the money, So who is he who say to me like this that I will think for money , I ever asked him to pay for me than why he is giving lecturing to me.
he was smiling after a such incident & asked me that don’t be loud.
If you want to do any thing you can do any thing. & when after this incident when I am going from the store he asked me that HE (Manager) EXPECT ME THAT I WILL NOT SHOW YOUR FACE TO IN THE STORE. I want to say that who he to say all this to me is; he is not the owner of the Reliance Fresh, who ordered me like this. This shows totally the rudeness & aggressiveness of the Manager of the store.
It is not just me & it is each & every consumer who is going to the store & purchasing the goods form the store, some will suffer the incident like this & other activity like this & some will actively complaint against the manager, due to activity like this by the manger, his staff member are doing the same activity like this with the other customer. While observing them too.
I want to ask that this type of store is their personnel or from super Indian brand RELIANCE Industries Ltd. so how they have to apply their own rules. When customer wants to purchase a limited quantity according to requirement then who gives rights to these employees to force on customers. Success of every business is depends on employees behavior with customers. Even I think it is proven by the sales statistics.
So I request you to look into this matter & take a proper action so that this type of incident will not happen in near future with any of the consumer of the store as this type of activity also decrease the good will of the company.

Looking forward for a positive reply from the customer support team.

Thanking you

yours faithfully


Harshit Jindal
[protected]

just now i visited reliance fresh in sahakaranagar blore to buy some products. i saw one board which was saying huggies diapers were selling @149 instead of 29 with a discount of rs150. i bought 2. when i got the billing it was showing Rs174 instead of Rs149. when i enquired with them reliance fresh people were telling the offer was for yesterday. my question is if it was for yesterday then why they were displaying 149 today

Sir
I purchased two 1litre of Fortune Soya Oil on[protected] from the reliance fresh sakchi, jamshedpur. The offer price shown was Rs.159.80 but billing caculated for rs. 161.00
If you have no change of rs. 1(one) then you have to pay rs. 2 extra for unnecssary chocolate with the language that "Agar sabhi change aapko hi de deta hu to aur sabhi ko kya dunga"
The behaviour of the cashier was so rude against the customer.
Plz take necessary action if you need to take care of customers indeed.
My e-mail id is
[protected]@gmail.com
[protected]
Thanks
Vivek Kumar

Dear Mr. Manager ( Customer Service ),

Good Morning & Greetings to You !!!

I have been interacting with Reliance Customer Care and other people in Reliance Customer
Service earlier also, regarding their standards of Retailing business in India. I resist
my urge to complain, but many a times, i also feel it is my duty and right to not succumb to
unethical business practices at one of the most prestigious business organizations in the
country.

I being an NRI and having worked with very renowned retail chains in Dubai, know
What is "RETAILING" and What is Customer Service. I will jot down a few malpractices
very common at Reliance Fresh stores...

I had visited Reliance Fresh( Krishna Nagar) today morning to buy some Fresh Vegetables. My Reliance
Fresh card no. is [protected] and i bought vide invoice no :(C[protected] dated
14.01.12 at 9:58:28 am. You can please check your records . The usual malpractices
frequently noticed are:

1. I (cash till operator) do not have change, please take a toffee. ( This happened
with me today morning). Then reluctantly i had to pick Methi, instead. In Dubai,
when in the morning, when stores open, cash tills are open with sufficient change.
This is mandatory and followed as a ritual.

2. Many a times the money returned is not in full. But majority of customers do
not argue for paltry 50 paise or 75 paise, but this has become a practice now. Which
shows poor training & subsequent checking procedures.

3. Many a times, i have to strongly say, that, why one cash till is operational
when there is too much morning rush and when there are two other cash tills
installed......No one to check....Since, i am from retailing background, i couldn't
resist seeing such negligence and customer feeling uneasiness. When, i complain
this, then hurriedly, a person comes and opens the second cash till,
otherwise...there is a good queue of the customers in front of one cash till only.

4. At any given time, Reliance Fresh must have Fresh Vegetable stock ....or you
have no right to brand yourself as " Reliance Fresh"...... Invariably every time, i
have to direct and sometimes scold them....for very poor display of stale vegetables
.....Either "Perform or Perish".....In this era of Retailing...you cannot afford to
be so insensitive... You guys have to LIVE your NAME " RELIANCE FRESH".....

If my above complaints make any Retail Sense, then ask one of your representatives
to talk to me for first hand information. OR pass email ids of your Retail
Heads, i will talk to them.

Do call me on my cell : [protected] or on my landline no :[protected].

Regards

Alok Vohra




ALOK VOHRA

Iam the regular customer of reliance fresh.
Iam noticing that they are not accepting card as the payment this they are doing purposefully. At virar east reliance fresh. People over there are least bother to provide customer serice. After waiting in a long queue finally after reaching the counter they are telling that they are not accepting card.
queue f

CASH DEBITING
HI SIR
I am ajay pandey. few days back ( 20/12/11 ) i was purchased some home merchants from reliance fresh Panvel shop. and the purchased amount is Rs 456.22. i was gave my debit card for swipe to billing this cash . they swiped and said amount was not transactioned so pay your bill with cash and i paid . but the amount was already debited in my account. i recieved the debiting msg on my mobile. and i argued the shop supervisor he says the amount is automatically recredit your account with in two days but yet i dont have the cash back. and they are not responding my complaint .so please take some immediate action to their concern. and review.

ajay pandey
[protected]

I lost my baggage from the Reliance fresh outlet located at Nehru Nagar, Belgaum, Karnataka. The Reliance Fresh outlet maintain the practice of keeping baggage of customer outside. But they are not providing any security to those baggage. This particular outlet does not following token system as the other outlets do. Every customer use to keep their belonging outside the mall as per the instruction of security guard. Yesterday, on 11/01/2012 I did the same. I kept my belonging outside the mall as per the instruction of security guard. But when I came outside the mall after purchasing required items, my stuff was not there. Some one else has taken away my baggage. When I asked from the security guard, he denied to take any responsibility. I also complained this issue to the store manager, but he was very much interested in believing the false execuses of his security guard. At the end I got nothing, I spent my precious 2 hour in such argument but it proved unworthy exercise. I lost my baggage as well as wasted my 2 hours time. If any outlet is in practice of keeping stuffs of customer outside the outlet, then that outlet must take the responsibility of safe custody of stuffs of customer. If any loss is there, they must componsate that loss.