Reliance General Insurance — Car insurance claim

Address:	500010
Website:	www.reliancegeneral.co.in/Insurance/Home.aspx

My 3 month old renault kwid automatic rxt car insured by reliance met up with an accident on 15th of march 2017 (around 9.30am). I have purchased the car from autologic renault (begumpet). I have submitted the car at autologic workshop/service center located at kondapur hyderabad. Its been a month since i have applied for claim (claim no: [protected]). I have submitted all necessary documents immediately to reliance surveyor and third party verification team Mr. Raju. However my claim is still pending and i have no idea where i stand. i feel it was a mistake to go ahead with reliance insurance now. When i call reliance they say they are waiting for third party report. 90% the so called "investigation team: who is still "investigating" even after the case being over never answers my calls. i tried reaching his boss Mr. balaraju and he said he was on "leave". i was given false promises of claim approval date multiple times. This is ridiculous, unprofessional and terrible service from reliance and who so ever this third party "investigators" are. Those people are rude, never answers calls and highly unprofessional. They went to the extend of threatening my driver and up on questioning this he says "its part of my job" and the funny thing is the case was settled in court 2 weeks ago.

As an indian citizen and holding a insurance policy of 4.2 lakhs(car damage 2.6) i demand my rights and i ask for immediate approval of my claim without any delay. I'm not ready to wait for week on week anymore and i expect immediate closure. This is unfair to people who trust insurance giants like reliance and its a shame this is happening. All i have are piled up reference numbers for each call made to you customer service number. You have taken one month of my time and lets not even start about calling your verification team. Please kindly live up your name and do the right thing to who RELY on RELIANCE.