Mar 08, 2017
Updated by vivekdvdmanit Sir,
The logic given by your representative for deduction of money is not acceptable at all. No where mentioned in documents that if repair done outside Hyundai agency then 50 to 60% amount will be deducted from bill being it is done at local end. Neither your surveyor told us at the time of visit that it must be done at Hyundai center then I will get full refund. Nor your representative told at the time of insurance renewal that i will not get full claim if i will do repair outside Hyundai.
There is no meaning of such insurance if i have to pay from my pocket and it is totally unacceptable. I have received 50% of my claim amount even at bumper to bumper insurance and in zero depreciation policy. If you are so happy in making customers then you shall be equally happy in serving those customers. All your sales representative call us 50 times at the time of insurance renewal but when it comes actual use of this policy your person are not even behaving well. It is really quite sad and disheartening,
They don"t have even this much of curtsy that they shall inform me once if there is any discrepancy in bill.
In this case i am sorry to say that this will be my last insurance from reliance.
pl find the detail of my repair bill:
Rs 3869 for parts ( as per our communication you had paid 100% on parts) - Acceptable.
Rs 3800 for front bumper painting ( as per our communication you had paid 100% on this service) - Acceptable.
Rs 1000 for bumper open & fit - ( as per our communication you had rejected this) - Not Acceptable.
Rs 1500 for rear left under panel denting ( as per our communication you had paid 100% on this service) - Acceptable.
Rs 2200 for rear left under panel painting ( as per our communication you had paid 100% on this service) - Acceptable.
Rs 3800 for rear bumper painting ( as per our communication you had rejected this) - Acceptable.
Rs 400 for front RH header fitting ( as per our communication you had rejected this) - Not Acceptable.
Rs 200 for wiper motor setting ( as per our communication you had rejected this) - Not Acceptable.
Total claim accepted to both us: Rs 11369
1000 Rs deducted for any claim by reliance
still it comes out- 10369
but you had paid 8706 and rejected Rs 1600.left under panel painting & denting money is not paid to me and it was part of accident and shown to your representative and same photograph also sent to your representative. Can you pl ask your visitor representative why he has not shown left under panel in claim and why this money not paid to me.It is really quite harassing.
They must take a immediate step for this
please inform us accordingly
SR MANAGER
UCO BANK, SAHAPUR
P O-TARAKESWAR, DIST -HOOGHLY
712601
M NO [protected]
Accept our sincere apologies for the unpleasant experience you've faced. We've forwarded your details to our team and they'll connect with you soon to address your concerns.
Regards,
Reliance General Insurance
Assurance from Reliance must translate into Insurance for the damage. Till then it is all wait and watch.
The dealers usually do not give the customer the option to choose the insurer at the time of purchase.
You ought to be more cautious in th future. All that glitters is not gold.