Reliance General Insurance Complaints & Reviews

Hi, i bought a travel insurance policy from reliance general insurance for my bali trip in november 2017. There was an emergency in bali for volcano eruption and i informed the insurance company about the emergency. There was a delay for 4 days and i was stranded in bali, indonesia. After i came back i submitted all the relevant documents for claim filing and the insurance people categorized my policy into trip delay instead of trip interruption because the cap of delay is only $50 and interruption is $ 600. I tried to explain them a delay is something that can be calculated in hours but it was not a delay in my case since i did not know exact number of hours for which the trip is delayed. It clearly indicates that it was a trip interruption of 4 days and not a few hours. But reliance has decided not to give me the compensation of the amount claimed but only gave me $ 100 against $ 1200 for 2 policies that i purchased from them. I would like to inform all the people please do not buy any policy from reliance general insurance as i have had this bitter experience. I was a regular purchaser of their policy but now when the test time came they turned back and gave this bitter experience. I also tried to escalate this to their matrix on below id's but no luck, these people will not entertain you at all since they don't want to give you your claimed amount. Also while returning the claimed form they have stamped "paid" on each and every page where the expenses were around $ 850 but have reimbursed only $100.
Level 1:- rgicl. [protected]@relianceada.com
Level; 2:- rgicl. [protected]@relianceada.com
Level 3:- rgicl. [protected]@relianceada.com
Ombudsman:- [protected]@ecoi.co.in

Thank you. Please find below details furnished.

Name of policy holders:- mr. Jagdish mengraj hinduja& karan jagdish hinduja

Policy details:-
Reliance general insurance//[protected]/ 8741 // m107442.40 / m107443.38

If anyone has faced some bitter experience please write back on this post as i have made provisions to file a case in court against them with the relevant documents and proof.

Thank you all.

Hai,
My name is shaik ahemad basha

I have taken a policy in reliance general insurance co. Ltd, abids, hyderabad.
Policy no :[protected] on emi basis, 1st emi i was paid on nov-2017 and because of some personal problems i initiated cancellation of health policy on 22st feb-2018 (Cancellation req id :[protected] and my 2nd emi date is[protected], mean while i got a message that is account is bounced due to insufficient balance. For the first time i understand cancellation is under process so its got bounced, but contineously i got message 4 times i. E its got bounced for 4 times for 1 emi till date (26/02/2018). I have intimated to customer care about multiple time bounce and stop the auto debit form my account, because of these stupid things my personnal loan was rejected, who is the responsible for my cibil score???

Really am getting irritate why i was taken policy with reliance general insurance.

I am neal modi my ecode rgi15549 till date not received my f&f, my last working day in the company was 30.11.2017, already completed my all the realiving formalities, hr team is not responding, i have surved my notice period still not received same, please look into and get it resolved asap office address 3rd floor, zodiac avenue, opp mayor bungalow, law garden, ahmedabad

My email address : [protected]@gmail.com
Policy No.[protected]
Burglary Insurance policy. My mobile number ±[protected]. Premium remitted to you through Paytm on 17.01.2018. Premium amount is Rs.15/-. As per your message of today I could not view the policy, so I could not get the print also. To my above mobile number you have sent the message.
PLEASE SEND ME THE SAID POLICY THROUGH MY EMAIL ADDRESS MENTIONED ABOVE.
Regards
HS VASUDEVA RAO

While paying my electricty through paytm fradulantly rs15 deducted citing some burglary nd house breaking insurance policy on20dec17. I was given some policy digitally without any consent. This is unethical practice because while for paying electricity bill just over submit this burglary insurance popped up. Pls refund my money iam not interested in policy so calledno[protected] fwded on my e mail.

On 8/12/17 i submitted the claim documents to your staff mr razzak regarding claim of my hero duet no mh-26-bg-8702 at nanded. But still he has not submitted the documents of my claim as per your claim status report. So i request you to kindly disburse my claim amount at the earliest. My address and contact no is:- vishwas s girgaonkar, flat no 206, dastapure complex, nanded. Mob no [protected] & [protected]. Thanks.

Hi,
I have applied for a fresh policy from reliance general insurance for my 4 wheeler vehicle on friday i. E 1st dec2017 and made a payment - as said by the reliance team after the payment was done inspection will be done and after the inspection gets completed, you will receive the policy with in 30 minutes as a soft copy to your mail id.
The inspection team delayed and took an amount of additional 200rs from me for inspection. They have completed the inspection by 5:30pm on making a full day follow-up with the inspection team to inspect my vehicle.
Now on monday i. E., 4th dec2017 in the morning i have received a policy from insurance team. It was mentioned that the start date is 02nd dec2017, where i have got the policy on 4th dec2017- how could be this is possible.
— well i have received my policy on 4th and the start date is mentioned with 2days before only.
After making several calls also they are saying that now we can not change the date as you said. Are you doing this for free of cost to me??

Claim no-[protected] mh-04-fz-3157:[msgid - 2077543]:

Absolute cheats

It has been over two months that i am trying my desperate best to get claim for my car claim no-[protected] mh-04-fz-3157:[msgid - 2077543]: i was given a sanction claim amount of 59000 as against 1l ac 88 thousand. After deliberations it was increased to one lac one thousand.

I am told the balance is not to paid for following reasons

One : i have a zero deprecation policy - in this case as the term implies, zero depreciation cover promises comprehensive coverage without factoring in for depreciation. If your car is damaged following a collision, for instance, and you file a claim, the insurer will cover the entire cost. Mine was not an accident buy flooding.
Second the ecm replaced is plastic. The ecm is basically an on-board computer in your car — it's composed of hardware (A pretty standard circuit board) that's encoded with software (A program that tells the car how to run). How is it plastic?

Third bcm is plastic part. The body control module is a computer which controls many things in your car not directly related to the engine. Instead of large wiring looms circuits all over the car all the buttons connect to a single computer which in turn turns on the headlights, open the windows, control the central door locking, etc. How is this plastic?

Pl look into the matter urgently as my car is in garage and i am not able to get it back without the claim amount.

It has been over two months now

Awaiting an asap response

My two wheeler insurance no is [protected] dtd 13.11.2016. My two wheeler nos is tn70u2902 tvs zwst. My vehicle met an accident, my compliant no is [protected]. All the documents sent thro my agency name vs agency, tvs dealer, hosur-635109, tamilnadu. Not received claim amount so far. Please inform the status of above claim.

R. Keerthana - mob no [protected]

It has been over two months that i am trying my desperate best to get claim for my car claim no-[protected]:[msgid - 2077543]: i was given a sanction claim amount of 59000 as against 1l ac 88 thousand. After deliberations it was increased to one lac one thousand.

I am told the balance is not to paid for following reasons

One : i have a zero deprecation policy - in this case as the term implies, zero depreciation cover promises comprehensive coverage without factoring in for depreciation. If your car is damaged following a collision, for instance, and you file a claim, the insurer will cover the entire cost. Mine was not an accident buy flooding.
Second the ecm replaced is plastic. The ecm is basically an on-board computer in your car — it's composed of hardware (A pretty standard circuit board) that's encoded with software (A program that tells the car how to run). How is it plastic?

Third bcm is plastic part. The body control module is a computer which controls many things in your car not directly related to the engine. Instead of large wiring looms circuits all over the car all the buttons connect to a single computer which in turn turns on the headlights, open the windows, control the central door locking, etc. How is this plastic?

Pl look into the matter urgently as my car is in garage and i am not able to get it back without the claim amount.

It has been over two months now

Awaiting an asap response

Hi, I had received an call from ur executive by name Smitha, claiming that she had called from Maruti for insurance renewal. I believed her and asked her to send the executive to my place to collect the cheque. I hand overed the cheque to the executive. I received my insurance copy in September. But there was lot of mistakes. I called Mr.Rahul jaiswal, who directed me to one more executive Rashmi. I told her about the mistakes in the insurance copy. She asked me to mail the details, I did so, but after 1 month I received the same copy which I received previously, again I sent an email complaining about it. Now a lady by name Nisha calls me, she said she will check & get back to me, it's already 1 week, she has not got back to me.

What sort of work are u people doing? U people r not fit for anything. I need my money back or the original copy of insurance with corrections done.

If this is not taken into action, I will go to CONSUMER FORUM!!!

Claim no. [protected] under the motor vehicle insurance policy no. [protected].
I m not satisfied with the survey performed. I just want that my car gets repaired without any payment from my side.
I have been regularly paying emis on time and the insurance is still alive. So, why should i pay for the repairing cost. At the time of emi payments, there used to be reminders from your end and at the time of repairing you are asking the amount to be paid by me. Why?

It has been almost two weeks and now your surveyor is also not accessible over phone. Whom shall i contact i don't know

My policy no is[protected].
I got a mail in september regarding recovery of ncb amount 1384/- to continue my policy benefits. I contacted the insurance agent, he took the cash amount and confirmed the deposition. But again i am getting a letter on 20th oct saying due of 1384/- amount. I talked in helpline no 18003009. They confirmed that the amount is not yet deposited. The agent parties are confirming the deposit. Please provide urgent solution to the matter

Dear sir,
My two wheeler insurance expired on 23rd september 2017. For that i want to renew my insurance i called your insurance team and they picked my call on 29th september 2017 morning 10.00 a. M.

Chakravarthi is the concerned person attend my call. I had got the vehicle quotation sent from there side. So that i had paid the amount through my rupay card.
He told me it takes one hour because the server is slow. After 24 hours i dont get any mail or message.. But after that there is no response from his side.
"i lost my money."
What did he get for doing this to me. I want my money debited from my account.

My details
Vaisakh
Mobile-[protected]
Previos policy number-[protected]

Dear sir/madam,


I undersigned ramchandra salgaonkar, client id 05659168 has a policy no 51110881 with your esteemed company (Reliance life insurance)
My policy was done by advisor name mrs. Pushpanjali amonkar on august 2013. Name of the policy reliance child plan.
When i did the policy advisor mrs. Pushpanjali amonkar told me that this plan is best of all and i will get good returns on this policy and also said that i have pay only for 2 years and then reliance life insurance company will pay me 25% for next four years, plus bonus will be paid at the end of maturity as mention on my policy. Mrs. Pushpanjali amonkar even told me i will get cash and tickets to bangkok which i never got…liars..
So when i started the policy
2013.. I paid rs.17, 01323/
2014 i paid rs. 16, 75824/-
2015 i paid rs.129754/- + rs 15, 49, 453 (Which reliance life insurance paid me by cheque)
2016 i paid rs 116007/- + rs 15, 65, 264 (Which reliance life insurance paid me by cheque)
2017 i paid rs. 000000/- so far i have received rs.15, 65, 264/- from reliance life insurance by cheque.
So far i have paidmy money to reliance life insurance total amount of rs.36, 22, 908/-
Now the advisor mrs. Pushpanjali amonkar told me not to pay this year premium as i will get less amount on august 2018. Therefore i have not paid my premium so far.
So could you be so kind and explain me how i will recieve less money and lose my money.??? If i loose my money then…..
I have also became advisor 21744354. Of reliance life insurance and have activated many of my friends and colleage i from now on i don’t think i will recommend anybody to sign up with reliance life insurance and also i will discourage them by telling everyone what has happened with me.


Thank you and waiting for your reply
I was told that i will recieve telephone conversation but so far no body callled so this is my second time i am complaining...

Ramchandra salgaonkar
[protected]
[protected]@yahoo.com

My name is sudhir kumar goel & my insurance policy no. [protected].
I want to know about how much time you need to clear my insurance claim. 4+ months is completed but your company is saying my documents and details is pending. Please give me the details of what did you need know and how many month you need to clear my insurance claim reports because i was already paid a very huge amount in workshop (Authorized service center) at 85, 000rs and i was hired the 2 times hydra "first times to accident place to workshop and after than the second time is workshop to govindpuram and i paid them 3, 000rs/times". Included i was hired a personal workshop on rent which is demand to me 9, 000rs/month with security gard and bank where demand his money with interest. Which is can't afforded at this time what did you want to us. Did you want to be the bank will be added in us on his blacklist. If you did not want to be this. So please complete my claims and if you need any more information and details so please contact me.

Name
Sudhir kumar goel
+91-[protected]
+91-[protected]

I had my taxi vehicle insured with reliance insurance, policy number [protected], my vehicle met with an accident in the last week of feb'17 and i gave the vehicle in the workshop which was under the umbrella of reliance ins as a cashless workshop called sri shiva motors in greater noida in the first week of apr'17, i got my vehicle last week which was the first week of sept'17, reasons for delay are below :

1. The surveyor (Manish tiwari) deployed took a lot of time to survey the vehicle
2. The entire end to end verification process took about 2-3 weeks
3. The surveyor submitted incorrect report
4. The surveyor misbehaved with me and my father when we questioned him on his report
5. I had to raise a complaint in customer service post which the surveyor apologized and promised a full claim settlement
6. The surveyor then in discussion with my father and the workshop owner assured that work should get initiated on the vehicle and the entire amount will be settled
7. The surveyor however submitted an incorrect report wherein he rejected covering the right side of the vehicle inspite of the fact that the policy was zero dep and the car was damaged in the same accident
8. The surveyor then got transferred out of delhi
9. The next surveyor love kumar gave us a very hard time and said that the right side will not be covered, by then the car was fixed

Due to the above mentioned reasons it took almost 5 months for me to get my car fixed and returned.

Outlined below is the financial loss i bared because of this
7400*5 = 37000 emi's paid out of my pocket as the vehicle could not be used for business
20000*5 = 100000 profit loss since my vehicle could not be used for business

Dear team

My two wheeler got accident 2 months back. I requested for a claim. And the claim no is [protected]. The vehicle repairing cost is 19816/-rs. And the details of repairing cost and estimation sheet has been shared with reliance executive, with the help of two wheeler garage. But finally i received a amount of 9212/-rs.

Finally i am asking these 3 questions for reliance team.

1. Claim requested amount and approved amount details.
2. Vehicle claim and breakup sheet
3. Terms and conditions.

Regards
Keerthan m
[protected]

Dear sir/madam,

Greetings from n. Sripad, bangalore

Sub: renewal of car insurance policy no. [protected]
Renewal date: 08-sept-2017

My last year car insurance premium was around rs.5000/- plus. This year"s premium quoted is around rs.4589/- + taxes. I request you to maintain the id value of car @ the value mentioned in last year policy (2.85 lakhs) and further request for rounding off of premium @ rs.4589/- inclusive of taxes. Please confirm per return mail so that i will remit online payment of premium immediately. Awaiting for your valuable and fruitful response asap.

Regards,

Sripad n
Mobile no.: +91-[protected]

My two wheeler regn. No. Is tn-85-b-3845. My two wheeler insurance policy no. Is: [protected]. This policy renewable date is[protected]. The renewal amount of existing policy is rs.1218.70. But when i try to get quote for renewal further, the amount is showing as rs.1547/- which is higher than last renewal. Kindly enlighten me for this variation. Usually, the renewal amount must be lessened year by year.

My contact no. [protected] and [protected]