Reliance General Insurance Complaints & Reviews

My vehicle underwent an accident and i registered a claim process through a honda dealer. Unfortunately the service took more than a month saying the insurance delay and now i am being asked to produce the original bill to your office which can be easily settled between honda and reliance. You could have avoided such a discomfort especially in this digital era by simply letting the customer to settle it easily. I value my time and every customer do. I am not dealing with local workshop or local insurance. I deal with major business in the field. So i expect better service from the giants. My insurance number is[protected]

I have approached for renewal of car insurance in the name of meena singh through policy bazar.com after sending me payment link on my email address [protected]@gmail.com i have paid the required amount rs 4501 through state bank of india secretariat branch patna with reference no igafedjvab on 12-jan-19 at 17:51 but i have neighther been received policy nor confirmation of payment please resolve the issue at earliest possible

I have sell my bike on may month and on december its insurance is completed i hace tell the customer care that i have sell the bike and now i dont want to reneval of insurance. But through yet i have received around 58 call from there customer service to remind me of reneval of insurance. I have explained them in all possible ways in 3 language that i dont want their service's now. But they dont getting it and calling me after and after. Can any one tell me how the hell i stop these people from calling me.

This is a complaint in reference to the b2b (Nil-depreciation) insurance policy from reliance general insurance of the vehicle number kl-01-ch-2201. This vehicle met with a minor accident and it is now in renault service center at trivandrum (T. V. Sundaram iyengar & sons pvt ltd-trivandrum). The insurance claim was intimated and the survey was conducted by the surveyor.

Policy number:[protected]
Claim no: [protected]
Surveyor: sujil m

Complaint - i had been said by the surveyor and the manufacturer (Renault service center) that since i had not taken the insurance policy from the manufacturer renault my policy is not eligible to get the complete b2b coverage. Because of this, the policy will not be covering a certain percentage of labor and parts charges. That means i will have to pay an approx ₹6000.0/- in addition to the compulsory deductible of ₹1000.0/- out of total ₹23000.0/- claim made. What is the point of getting b2b policy then?
This is cheating and completely annoying where my b2b or nil-depreciation policy is said to be invalid since i had taken it online. Here reliance general insurance is playing fake games with the consumers by getting along with the manufacture. I am also an owner of other brand vehicles which has a tie-up with other insurance companies (Taken online). These other insurance companies does not have this stupid clause and i had to never pay anything more than 1 or 2k (Compulsory deduction) for any b2b claims made with them. Also, where is this clause mentioned in the policy to make it live?
I need justice in this case.

This is shobha rani nuthalapati we are having the commercial vehicle (Maruti suzuki swift dezire tour ldi 2015) the vehicle is having reliance general insurance policy no.[protected] vaild up to 03.01.2018.

The vehicle has an minor accident at shamshabad international airport on 20.09.2018 time: 04:30 pm. Then my driver has given intimation to me after that i intimate to reliance claims through service center. The reliance claims department was taken my claim ref no.[protected]. After 2 days the reliance general claims representative was called to me and he spokes that the vehicle damages is existing so your claim is not acceptable.

I called to him many times to explain all the damages before policy and after policy but he didn’t listen my words and he was done conversation very rashly and he creates mental. Then after i have decided to convey all the matter to reliance general head offices. And i will send photographs of policy time and accident photos please see the photos and know the facts about the claim. Because i am very old customer and i am very interested all products of reliance. Now i am feeling bad because customers trust will spoil after see such things will happens.

In this regard, request to treat this message as sympathetically and do necessary proceedings for my claim.

Thank you sir.
Shobha rani. N
Hyderabad-72
[protected]

An accident has been occured on 13th of september 2018, in which my reliance insurance covered scottee br10v1496 has been damaged. Kindly provide me the surveyor as soon as possible for preparing estimate of expenditure and claiming my insurance.
My present address is
C/o - abhinav anand (Accountsofficer)
Electric supply division, sheohar, bihar.
Pin-843329
Mob no-[protected]

My name praveen kumar t. V. I have a honda city (Kl64 d 3020) policy number:[protected]. My car got accident on augest 7 th. Their after all work was completed by mannuthy honda service center. But the insurance was not claimed yet. Honda service center need a confirmaion mail. I would like to make a complaint against relince insurance company.

Hi team,
I renewed my car insurance from reliance through landmark insurance company. I paid the premium amount on 1st august, 2018. But till 23rd august, 2018, i didnt receive the updated insurance soft copy. They sent a cover note which doesn't have any seal/signature of reliance. When i contacted them repeatedly, they told reliance head quarters in mumbai is shifted to another location and they don't have internet there. I was surprised how come a big company like reliance have network issues for 23 days. Even they told that reliance is not issuing insurance from 20 days because of network issues. They are spoiling the reputation of reliance. Please make sure that i will receive my updated insurance asap as my insurance got expired.

Recently a dog was hit by our car while driving through vandalur-kelambakam bye pass road. It happened all of a sudden and we dont control over it. This hit damaged the car ac condenser and horn as well. Hope this will be covered in our insurance. Would like to confirm the same. Please advice. If required i can post you the car and insurance details.

Upi payment via paytm to reliance general insurance, for motor insurance online purchase 19 march 2018. Ayment 20360 rs, but as per reliance email transction failed but still today refund not receved to my bank account.
Reliance complaint id 18272335
cc aveanue refereance number[protected]
cc aveanue order no c[protected]

bank ref no[protected]

my contact number [protected] vasu shah

Policy number-92600254447231210014910205.
my name is K D DEVADAS
i have taken a motor vehicle insurance policy number has been mentioned above.last month i got a problem with my car and it has been resolved at BRD car world.They started the work as the approval was given by the surveyor NOUFAL M A, Contact Number [protected] on 9th may 2018(claimnumber-[protected]) and even mailed the person my account number as he said.but when i made a call to customen care it was very unethical to hear that no documents are submitted .even i was asked to contact the surveyor again.i don't know where to contact and whom to inform all these because i could have done the work by my own without depending on this insurance also.the person already made this work also to be a big delay after that he said everything is okay and you can start the work.but now its been understood that nofurther procedures have been going on for the last 28days.Even the customer care executives said thereis no further information regarding the claim.
Even BRD CAR world of maruthy never start a work without getting proper information from the surveyor, even i have to pay 1000 rupees extra now.my total expenditure of time and money seems to be too vast because of all the delay taken by the concerned people.
Even i am not sure if i would get the claim as mentioned .
what i expect from reliance is a regular report to customer whenever a claim is made.claim status should be provided only after collecting all documents

i wish the concerned authority to make further report on what is the cause of delay and it has to be updated to the customer.
My number is [protected]

Today amount of ​INR 8, 747.00 has been deducted from our account on account of Insurance Payment to RELIANCE GENERAL but we haven't taken any new policy​.

And we have talked with bank also and they are also telling that your amount has been deducted by ​ RELIANCE GENERAL INSURANCE.

So now you take our complain and revert back the amount as earliest and also tell us why our amount has been deducte.

Revert at earliest.

Hi team,
I am getting some really annoying and irrelevant messages and mails from reliance general insurance. I never registered for any type of service in their website but from past few days i have been receiving lots of mails and messages. These are very frequent and annoying. I am not sure from where they are getting the numbers and targeting people. I want these to stop asap.

Kindly help stopping those.

Regards,
Pratik

Dear sir,
This is to inform you that i recently bought a policy of my motorbike with policy no.[protected] with name mr. Avinash kumar. I have not received my insurance hard copy yet, kindly let us know the parcel status

With regards

Avinash kumar
587a/573/6 near ganga marriage hall
Gandhi nagar telibagh lucknow-226029 (Up)
Mob-[protected]

Dear Sir/ Madam,
1. I was a policy holder of RGICL for the past three years. I took this policy in January 2014 and since then I was paying the desired amount every year without fail for getting my policy renewed.
2. Last year in the month of April I was diagnosed with the problem of a bulky uterus as there were some symptoms visible related to that. My family doctor Dr Nilam Jain who herself is a Gynaecologist, advised me to contact Dr Yogesh Mishra and Dr Pooja Mishra at Hanumant Endosurgery regarding the problem.
3. There I was told to get an ultra sound in which it was clearly visible that my uterus was badly enlarged and I was advised to get my Hystectomy done. The report for the same was attached to the claim form.
4 Further the process of my investigations started for which the reports and the bills were already sent with the claim form
5. Finally I got admitted to Hanumant Endosurgery Center on 16th of June 2017.
6. On 17th June I got my Hystectomy done which was later sent for biopsy. Post surgery I was transfused with one unit of blood and was also put on oxygen for three to four hours. The report and the bills for the same were enclosed with the claim form and sent to Reliance general insurance.
7. On 20th June 2017 I was discharged from Hanumant Endosurgery Center wherein I was given the discharge summary and the medical prescription by Dr Pooja Mishra. which was also sent to Reliance general health insurance.
8. On 20th June 2017 I made the first phone call to your RGIL for intimating about my surgery and how to proceed for the claim. In response to that I received a mail containing the claim form.
9. I filled up the form and enclosed all the important documents with it as per the list that was mentioned in the form and despatched the entire file through speed post on 18th July 2017 at 16:45 p.m.
10. The only document that I missed out was a cancelled cheque which also I had sent on 25th August 2017 at 13:15 p.m. through speed post. The details of my cancelled cheque dated 22nd August 2017 are as under- Bank - HDFC Bank, A/C no [protected], Cheque no. - 000021
11. On 22nd July I got a mail from their end stating that all the documents have been received and my claim has been registeed.
12. On 31st July 2017 a mail comes to me stating that you are requested to send the original documents within 15 days from this day.
13. On 17th August a mail comes to me asking me to send the requisite documents.
14. It had been umpteen times that I had been requesting for my claim and informing the concerned authorities that a verifying agency by the name of Brain Bird had collected all my IPD papers with vital chart, nursing chart, progress sheet, daily order sheet with SPO2 CHARTING for all days with first assessment sheet and emergency note. The scanned copy of the receiving given by that verifyoing agency was also sent to them.
15. I was also asked to submit the past history of all my problems, so in that case I would like to draw your attention on some facts. I was detected with diabeties mellitus in the month of May 2017, Hypertension was diagnosed in the month of April 2017 so how can I send my past history of these ailments.
Sir, I fail to understand that I am asking for my claim against the surgery that I had gone through and not for the then detected blood sugar which till date is absolutely normal and a certificate for the same has been given by my family doctor Dr Nilam Jain.
16. In the end I would like to request you once again that if your organisation finds my case to be genuine then kindly help me in getting my claim reimbursed bacause now all my hopes are on you people. I am a single lady who is fighting for my claim for the past one year. I beg you again to help me out.
Thanks

Respected Sir,
Reliance General insurance cheating people by asking additional amount after 4 months to the policy mentioning the policy is not eligible for 50% NCB. The Reliance Insurance policy portal by default mentions about 50% NCB and quotation also provided using the same. Later they ask for Rs 250 to meet the lesser NCB otherwise they are forfeiting the policy. This is mere cheating from such a reputed company and request all your help to avoid this kind of issue for any user. Now I do not have any option than paying Rs 250, So in total I ended up paying Rs 4651 for my 12 years old WagonR car. Normally the insurance amount for 12 year car is around Rs 3000.

Thanks,
Balakrishna

I was met with an accident almost 1. 2 years ago dated 1st February 2017, and my newly purchased scooter Active 3g got broken and damaged. So i had applied for the claim of insurance.
But still i have been not benefitted at all. My has been kept pending and no proper reply and response offered by the agents and officials.
I have been fed up with this continuous arguments and running to the offices and agents to help me claim my insurance money.

Date of purchase: 1st January 2017
Insurance period : 1st January 2017 - 31st January 2018
Date of complaint : 3rd February 2017

Hi, i bought a travel insurance policy from reliance general insurance for my bali trip in november 2017. There was an emergency in bali for volcano eruption and i informed the insurance company about the emergency. There was a delay for 4 days and i was stranded in bali, indonesia. After i came back i submitted all the relevant documents for claim filing and the insurance people categorized my policy into trip delay instead of trip interruption because the cap of delay is only $50 and interruption is $ 600. I tried to explain them a delay is something that can be calculated in hours but it was not a delay in my case since i did not know exact number of hours for which the trip is delayed. It clearly indicates that it was a trip interruption of 4 days and not a few hours. But reliance has decided not to give me the compensation of the amount claimed but only gave me $ 100 against $ 1200 for 2 policies that i purchased from them. I would like to inform all the people please do not buy any policy from reliance general insurance as i have had this bitter experience. I was a regular purchaser of their policy but now when the test time came they turned back and gave this bitter experience. I also tried to escalate this to their matrix on below id's but no luck, these people will not entertain you at all since they don't want to give you your claimed amount. Also while returning the claimed form they have stamped "paid" on each and every page where the expenses were around $ 850 but have reimbursed only $100.
Level 1:- rgicl. [protected]@relianceada.com
Level; 2:- rgicl. [protected]@relianceada.com
Level 3:- rgicl. [protected]@relianceada.com
Ombudsman:- [protected]@ecoi.co.in

Thank you. Please find below details furnished.

Name of policy holders:- mr. Jagdish mengraj hinduja& karan jagdish hinduja

Policy details:-
Reliance general insurance//[protected]/ 8741 // m107442.40 / m107443.38

If anyone has faced some bitter experience please write back on this post as i have made provisions to file a case in court against them with the relevant documents and proof.

Thank you all.

Hai,
My name is shaik ahemad basha

I have taken a policy in reliance general insurance co. Ltd, abids, hyderabad.
Policy no :[protected] on emi basis, 1st emi i was paid on nov-2017 and because of some personal problems i initiated cancellation of health policy on 22st feb-2018 (Cancellation req id :[protected] and my 2nd emi date is[protected], mean while i got a message that is account is bounced due to insufficient balance. For the first time i understand cancellation is under process so its got bounced, but contineously i got message 4 times i. E its got bounced for 4 times for 1 emi till date (26/02/2018). I have intimated to customer care about multiple time bounce and stop the auto debit form my account, because of these stupid things my personnal loan was rejected, who is the responsible for my cibil score???

Really am getting irritate why i was taken policy with reliance general insurance.

I am neal modi my ecode rgi15549 till date not received my f&f, my last working day in the company was 30.11.2017, already completed my all the realiving formalities, hr team is not responding, i have surved my notice period still not received same, please look into and get it resolved asap office address 3rd floor, zodiac avenue, opp mayor bungalow, law garden, ahmedabad