Reliance General Insurance Complaints & Reviews

Dear Reliance General Insurance concern person,

Please note after chasing you people from past some days I am feeling harassed. Half of my car's accidental claim is being reject from your end which is unacceptable!!
Most amazing fact is that you people send me claim rejection letter of half of the damage despite the same was approved by your trusted surveyor during physical survey! Since the accidental damage impacted...

Claim number:- [protected].

Msgid - r4105645

Certificate no.[protected]
Group policy no.[protected]

As per the insurance document, no claim money is paid to me. They are keep on asking documents. I already provided them a month ago. There is no response from them. I always have to email them. If i call they ask to drop an email.

Attaching the insurance document...

My name is mr. Ranjit sukhdeo raut holding policy[protected] named as reliance general policy and son of mr. Sukhdeo changdeo raut. I have taken reliance general policy for my father and mother (Joined policy).

Below are the policy details -
Policy name : reliance general policy
Policy number :[protected]
Name : sukhdeo changdeo raut
Email id: ranjit. S. [protected]@gmail.com
Claim...

Hello Team,

I fraud happen with me through your one of the agent advisor Mr North India Finserve Pvt ltd firm. They called me and told me that they are calling from General Body of Insurance Council, ( GBIC) pretext, last year. I had a, ongoing issue with my Insurance policy & they asked the details & claimed that Future Generali can help & can retrieve all my money from an insurance firm. But for this I need to opt for a...

Sir,
I have insured renault kiwid rxt with your solapur vide policy no.[protected] for the period : from :23/10/2017 to 22/10/2018 name of insured = mr. Jayprakash omprakash dad
Eng. No. E174986
Chasis. No. Meebba008ha539917

So request to you piease issue nc......

I bought car insurance from reliance through online channel on 15th nov 2017 which was the last day of my old insurance policy. Some days later i receive the mail from reliance that i need to pay ncb recovery reason there has been gap of more than 90 days in buying the new policy. I submitted the snapshot of my old policy which was from bajaj in which it was mentioned that 15th nov 2017 was the last day of the policy.

Despite...

I have given the cheque on 12-Nov-2009 for renewal of my car policy for the 2nd year with Reliance General Insurance which was due on 16-Nov-2009.I have not received my policy till today i.e. 22-Dec-2009.I have tried to contact the agent as well as the renewing branch "n" no of times but got no response from them.I also lodged complain twice at reliance call center but no results.
They have not yet deposited my cheque also.br...

Agent code 21BRG189-B1435
POLICY NO[protected]
Reliance General Insurance

Pls try to uderstand what i want to u say about ur department
i gave u a cheque for policy from acount of BHARAT SHARMA
and i said give me policy for Bharat sharma my wife Madhu sharma and our son Tejasvi sharma
i got that policy but unfortunately i didn't read that policy
I got policy of Bharat singh Madhu...

There is an unacceptable delay and repetitive procedural lapses I am experiencing in connection with my health insurance claim under policy number Policy No.:[protected], Inward No.: CL-[protected]-05

Despite having submitted all the required documents multiple times, I continue to receive repetitive requests from the Reliance team asking for the same documents that have already been acknowledged as received earlier. This pattern strongly suggests either a serious breakdown in internal communication or a deliberate attempt to delay and deny a legitimate claim.

I, Neeraj Kumar Pandit, took a personal loan from YES Bank, during which I was sold a Personal Loan Care Insurance Policy by Reliance General Insurance. The policy promised coverage for 6 months of EMI payments in the event of job loss or termination.

In October 2024, I lost my job at Husk Power Systems and promptly filed a claim under the policy. Despite submitting all required documents, including a termination letter issued by the Labour Office, my claim has faced undue delays. YES Touch (YES Bank's grievance redressal) has repeatedly rejected the documents, citing the need for additional stamps, even though the letter is on the company's official letterhead.

This continuous harassment has caused significant mental and financial distress, as I am unable to pay my EMIs due to the job loss.

I request immediate settlement of my claim and appropriate compensation for the undue hardship caused.

Dealer Name: YES BANK LTD. (Agent for Reliance General Insurance Co. Ltd.)

Dealer Address: YES BANK LTD, [Your Branch Address]

Dealer Email: [protected]@yesbank.in

Dealer Contact Number:[protected]YES Bank Customer Care)

Policy Number:[protected]

Claim Reference Number: [protected]

Date of Job Loss: October 2024

Respected Sir / Madam,

I am writing to lodge a formal complaint against Reliance General Insurance (RGI) for the unjust rejection of my medical claim number[protected].

I had taken a health insurance policy from RGI and had been paying my premiums regularly. However, when I filed a claim for reimbursement of Rs. 28401 for a necessary cancer surgery of my wife, it was denied on the grounds of alleged non-disclosure of a pre-existing condition.

I would like to clarify that the ulcer on my wife's tongue, which was present two years ago, was a separate issue that healed over time. The diagnosis of tongue cancer (Carcinoma of the right lateral border of the tongue, CT2B N1M0) was a new development that significantly worsened in December 2024, leading to her official diagnosis on January 20, 2025, at the Post Graduate Institute (PGI) Chandigarh. Therefore, there was no misrepresentation or non-disclosure of any material fact by me during the policy inception.

Despite providing all necessary documents and clarifications, my claim was unjustly denied. This has caused me significant distress and financial strain.

In light of these circumstances, I have requested RGI to cancel my policy with immediate effect and refund my renewal premium amounting to Rs 14551, that I paid on March 19, 2024. However, I have not received any satisfactory response from them.

I am now seeking your intervention in this matter. I believe that the court will provide an impartial judgment on this matter. I hope that this complaint will prompt a thorough investigation into the practices of RGI and ensure that consumers' rights are protected.

Sincerely,

Hari Om Phone:
[protected] & [protected]

I hold an insurance policy with Reliance General Insurance. Recently, I had to file a claim . Unfortunately, during the claim process, I had an unpleasant experience with the surveyor assigned to my case, Mr. Ajit kumar

He always exhibited unprofessional behavior, ignoring the calim formality and telling (ऐसे थोड़े होता है जैसे हम कहएँगे उस तरह से आपको करना होगा 1 हफ्ता से अधिक हुआ तो किया हुआ और समय लगेगा हमने कहा हो कुया आपके md ceo का गाड़ी रहता तो यही जबाब मिलता उन्होंने कहा कोई मतलब नही है)
He never responded correctly
his conduct was not only disrespectful but also added undue stress to an already difficult situation.

Furthermore, my claim has been unjustly delayed without a satisfactory explanation. Despite providing all the necessary documentation and following the required procedures, I have not received a fair resolution.

I request your immediate intervention to address this matter. I believe this issue does not reflect the values and standards of Reliance Industries, and I am confident that you will ensure a prompt and fair resolution.

I look forward to your response and resolution of my claim.

Thank you for your attention to this matter.

Sincerely,
Abhijeet Bharadwaj
[protected]

It is observed that as per Reliance insurance marine policy[protected] the total premium amount is Rs 249/- only whereas yAGRAWAL PACKING SOLUTION PACKERS AND MOVERS with the help of reliance representative Sh Roshan Duhan mobile [protected] charged from undersigned Rs 21, 000/- as per attached inoice no. 51 dated 31.01.2024 (Copy attached)
The policy details:
Marks No.s/Containers No : HR57A2015, Mode of Transit : Road
Carrier Name / Voyage No/ Transporter: AGRAWAL PACKING SOLUTION PACKERS AND MOVERS

I Purchase Car from Mg Motor india Gorakhpur With Vichile no- UP53EM5323 and MG motor have insured my car under Relince general insurance. last 3 month ago my car got damage and i have claim insurance with zero depth and insurance company and Mg Motor Gorakhpur after varification the deside my car under total lost and they told me amount will refund which is Ex Showroom Price and now after 3 month they denide for refundeble and they told me only for repairing, they are hiding from me there is no transperency. i have attached conversation from relience and mg motor.kindly see the detail below of conern person of MG motor and Relience general insurance.
Shourabh pandey MG motor (Service Adviser)-[protected]
Sanni Relience General Insurance- [protected]
Car Owner Name -Brijesh Vishwakarma- [protected]
Vachile No- UP53EM5323
policy no[protected]

My vehicle met in small accident and raised a claim#[protected] to repair it.

Goutham and Surender was involved in survey of my vehicle from Reliance.

Unfortunately, a auto was hit my vehicle and it caused several scratches on left side of vehicle.

I provided all necessary documents to claim the insurance including "Police panchanama". Still they are not believing what happened in accident and Goutham thinking in his own way and he is not considering police certificate. They verified on accident spot and verified properly but still Goutham is behaving like a BOSS and rejecting all my proofs.

After long discussion, he is approving around 2-3k amount of damage and it is absolutely worst.

I fed up with his service and withdrawn my claim with no second thought.

I need proper inquiry on this and need immediate action on Goutham rude behaviour.

Please go through my claim details and if all documents are valid then please act and do the needful.

If you need, will share police enquiry certificate.

Finally don't encourage persons like Goutham and don't spoil the reputation of company.

You will loose customers such type of behaviour and treatment.

Surveyor name and mobile number for your reference:

Goutham:[protected]
Due his rude behaviour i withdrawn the claim.

My Agency Code : RGI22A45889.
I have got job in corporate company & my Offer Letter is on hold due to want of NOC & Pan needs to be deactivated from IRDAI Portal.
I am writing mails to my Sales agency Manager since March -2023 & trying to reach him. But he is not bothered to reply mail & process NOC & also not attending my calls.
Because of his careless ness & ignorance, am not ready to loose my Job.
I request you pls deactivate my Pan No. BNIPA3024L, contact No. [protected]

Dear sir/madam

To the Reliance
General insurance
Company

Dear sir/madam

I m RGI posp agent. My name is Jagga singh my posp code is 22P52076 i joined RGI last year .
I m struggling for noc last 3/4 month but my rm still not supporting me not provided me noc .
My code was blocked last 2 months
But still noc not given me by the company.
I request to you pls help me to find my noc soon as possible.

Thank you
Regards
Jagga singh

This is in reference to the resolution given by Mr Vikash on the complaint no[protected] for policy no.[protected]
A mail was put to the company on 27th July 2023 that the new reports will be shared with them but after they have given a confirmation on the waiting period of the PED. The company has still not reverted to that. The clarification on the waiting period was first raised to Anil Chandani on 11th July over WhatsApp chat to which he said that the same will be taken up by the team but no clarification has been received.

The company is again dragging the case till its next renewal so that they don't have to compromise on the waiting period. The company has no reasons to apply the waiting period on the policy has they have already passed all the claims that rose out of the PED. Anil Chandani had too tried this trick with as he had asked the Insureds family to default on the premium payment on the day of renewal and had asked that the insured should make the payment in the grace period so that he can talk to the underwriter for the new quotation which was include the PED too. it been 4-5 months since the renewal the company and its GRO and Anil Chandani are still not able to resolve the case. Also the company has been re-iterating this again and again that the insured had not disclosed the the PED in the Tele MER but if this was the case why were the claims passed or why was the tele MER recording not shared with the insured despite multiple request and how has the company cleared all the claims?

A written communication is required from the company on the waiting period of the PED (waiting period does not apply since all the claims have been passed) and accordingly the reports will be shared. As it is the reports are just required to calculate the loading charges.

My father's policy is with Reliance General Insurance since 2022 under policy no[protected] and now policy no.[protected] for Insured- Jai Kumar Gulati

The company has been harassing me and my senior citizen father by not adding his pre existing diseases in he policy.

The diseases were earlier not added in the policy because of the fault of an employee- Sneh Lata. I had raised a claim for my father in Jan 2023. Since then i have been dropping mails and messages to GRO and Anil Chandani to add the pre existing diseases. Though the claims were settled by the company after months of fight but they are now asking irrelevant documents and after questioning them they have stopped reverting to calls/ mails and text messages.

They are not communicating so that i can provide them relevant documents and close the case, neither they are confirming if the pre- existing diseases will have a waiting period.

Please remove my Pan card details from IRDA website.
Company name is Reliance General lnsurance Company Limited.
Agency Code is 19A23044
Pan Card is ATPPB1725P