[Resolved]  Reliance Gsm — Complaint regarding change in CUG usage policy on black days without notice

Address:

Jammu, Jammu and Kashmir

Sir, I am using two Reliance postpaid nos. [protected] & [protected] since December, 2009 & since then, I am also using CUG service between these two nos, which allows me to make free calls between these two nos.To avail this CUG service, I pay monthly charges of Rupees 50 as CUG rent on both these nos.I use this CUG service because I need to call between these two nos. many times a day.I have been continuously enjoying free calls between these two nos. for last 4 years including Black Days.But to my surprise on this Diwali i.e[protected], my calls between these two nos. were not free & were being charged, which was reflected in my bill, which i received today.I have been charged Rs 87.50 for [protected] & Rs 23 for [protected].This has come as a shocker to me as I am using these numbers for free CUG calling.They have charged my CUG calls(which should be free) @.50paise/min on Diwali but for last 4 years my CUG calls even on Black Days including Diwali were free.Even free 100 minutes provided in my plan were not utilized on Diwali.This is just unfair trade practice being used by them.How can they charge my free calls even on Diwali without intimating me via sms or call.Moreover, I have taken these numbers for free calling which would be of no use if your company does anything like this. This is my humble request to you to get me a reimbursement of Rs 7.50(as 80 rupees has been reimbursed due to my previous complaint but Rs.7.50 still pending ) on [protected] & Rs.23 on [protected](no reimbursement has been given yet on this number) which has been charged due to their act of not intimating me of any such policy change & to ask Reliance telecom not to repeat such acts which harass customers in future as well.Also I want reliance to inform me whether my CUG calls will be free on Next Black Days or not.Please act on my complaint as soon as possible. Thanks Ashish Sangra Contact-[protected], [protected]