I had opted for jio introductory offer and paid 4500/-, they promised connection in 24 hours,
They installed the box, however it wasn't activated, the engineer who installed the box, told me it wasn't a problem at his end.
I contacted the people who took the order, they promised immediate activation.
I waited for a week and saw the after sales service was bad, with no connection yet and unwilling to compromise of bad service, i request for a cancellation, with multiple calls, i was told the money would be refunded after 60 days, in the form of dd.
It has been 101 days now, no refund yet.
I had called the customer care multiple times to pick up their equipment. After making multiple compromises on my work schedule, no one turned up.
* deposit accepted in card swipe, refund is in dd form
* during the installation, the engineer, notes down the layout of my home, in the jio engineer app. I'm not sure why a telecom company is collecting information of layout of our homes.
* service request cannot be tracked out side of their jio app
My request details:
Order no.: no00009c88do
Service request no. Sr00000wqrlt
Service request no. Sr00000wsbjb
Reliance Industries customer support has been notified about the posted complaint.
Aug 05, 2019
Updated by Roshan900 Complaint has not yet been resolved,
They informed me that they had sent me the refund which returned. i didnt believe them, and asked them to send it to my office, they asked me to send a email with the address, now they have blocked me off. no respose from their mails, Jio Fiber has blocked me off from talking to their customer care.