Reliance Infocomm Complaints & Reviews

My name is Praveen,my mobile no is [protected] and I am a reliance infocom customer since 3.5years.On 28/2/2013 I had a balance of Rs 243 and on 1/3/2013 it says u do not have sufficient amount to do this call. On the same day I contacted customer care center in Mangalore where they gave me a reply saying system down you need to call the customer care executive.
After that it was like hell I spoke to around 7 to 8 people since then everybody says application down even after calling for more than 30 hrs.then on Saturday 2nd march one customer care executive lodged my complaint and gave me the complaint number.He also said that it will take 3 days to solve the problem.Today 4th march 2013 at 10 I am getting the message saying you complaint is processed but my money is not refunded.I called the customer care at 2.15 pm they are saying that the problem was from their side,But it will take another 24 hours to get the refund.
Now my question is who is compensating inconvenience caused to me since three days without my outgoing.Still my money is not refunded.So please help me in getting law to me

I am using the service of Reliance from 3 years. And i had a connection of an HSD from them. Due to extra bill of the month i was not make the payment against the bill and file a request to show the actual bill but after that i did not receive any kind of information. But Now i am getting call from unprofessional agent which are using abusing language and warns me to make the payment. I am tired of now. and asking is it the right way. They are the employees of the Reliance. Thanks

I am shocked to see a leagal noticed issued to my wife (RCOM/CRO/NOV-12/5267) for overdue payment for ther reliance mobile no: [protected] register under name the Ms.Madhavi Kanrande. This is highly unehtical and disappoting serivices offered by a telecom industry like reliance. Inspite of making a payment at the relaince register outlet in nalasopara we have been getting a legal notice on the same. We have already discontinued this number in the month of June after making a complete payment in the month of June 2012. however i was shocked to see the bill for the month of august asking us to pay Rs. 400 . Hence we register a complaint with Relaince customer care under the complaint no:[protected]. Under this complaint the reliance team somehow manage to convince us to stay with reliance and promised for a waiver of an entire charges and convert this plan into to a minimum rental plan with an assuarance stating the Bill for the month of September would have the minimun rental of Rs.99 and all other charges would be waived off. However there was one more bill for the month of september asking us to pay Rs. 600. Hence we try calling relaince customer care several times however every executive on relaince customer care kept us on hold for long time and diconnected the calls. It seems relaince who presume to be a giant in telecom industry has very unehtical and poor customer service. They need to work on qulaity of employee rather than issuing such false legal notice. Under this legal notice we have been asked to pay rs. 923. I feel this is matter of inconvenience and unnecessary harassement and need to take this matter strongly with RCOM.

Thanks & Regards,

Vinay Rao,
Cont No: [protected]

I have recently ported my reliance CDMA connecton to a reliance GSM connection, the mobile phone set that I use is Nokia Asha 200.
I am finding the network connection very bad, in my home area in east Delhi it is impossible to communicate from an indoor location.
Even in Central Delhi like Lodhi Road, the reception is very bad even in open buildings and on outdoor locaitons, the reception is with an eco.
It appears that reliance GSM network service is very very bad. I have to now port the number to another service provider, which can only be done after 90 days. Its really bad RELIANCE.

Reliance company is a fraud company they always cheat the consumer and the retailer . I have at least 120000 expire voucher and also they also 50,000 commission of my activation also they completely fraud my amount . It is also done by his all employee of reliance .So that company is a fraud company. forud and cheat companyforud and cheat company. forud and cheat company.forud and cforud and cheat company.forud and cheat company.forud and cheat company.forud and cheat coforud and cheat company.forud and cheat company.forud and cheatforud and cheat company company.forud and cheat company.forud and cheat company.forud and cheat comp.any.forud and cheat company.forud and forud and cheat companycheat company.forud and cheat company.forud and cheat company.forud and cheat company.forud and cheat company

1- Mobile No. [protected]
Online Recharge 29.07.12 Rs.19 (tariff plan)
Wrong tariff renewal on dated 28.08.12
56 days validity Rs.19 Tariff, But deduct Rs.19 for one month.

2- Mobile No. [protected]
Online Recharge 30.07.12 Rs.19 (tariff plan)
Wrong tariff renewal on dated 29.08.12
56 days validity Rs.19 Tariff, But deduct Rs.19 for one month.

Note- 1- Attached Bank Statements.
2- Attached Tariff validity download Reliance Site.

I was using Relicance Data card (postpaid connection, Subscription number: [protected]) since December 2011, on June 2012 I lost it, so we registered complaint to close the account, but Till august they are not able to close the account, as there process takes so much of time, so billed me for 2 months after its misplaced and charged from my credit Card without asking me and when I asked them how they charged, they said if you use your credit for payment, our system is such kind that it automatically includes that Credit Card to ECS, and now from my Credit Card they are charging since two months without my permission.
While I used my Credit Card only once in Month of April 2012 after that in June I paid by net banking.

Dear Team,
We are extremely disappointed with the way RELIANCE is handling the issue. Firstly it took 26Hrs to respond to the complaint (LINK FAILURE) despite that the problem remains unresolved.Since our entire business model is dependent on internet,we are suffering heavy financial losses because of this persistent connectivity issue and the inordinate delay in resolving it. In fact the whole purpose of investing in a dedicated link appears defeated. Our earlier connection was giving us much better and stable performance than yours.

You may let us know if you lack the expertise to resolve the problem. The various departments of RELIANCE involved are simply playing the blame game and passing the buck to each other which ultimately is no good for us. This is considered a highly unprofessional way of handling customer complaints and is definitely unbecoming of an organization like RELIANCE.

This is our final request to you for resolving the FREQUENT INTERNET LINK FAILURES. If you are unable to do so,we will go for some other solution with another vendor.

Looking forward to a prompt response from your end.

CIRCUIT ID:CHENN_NSP_CIR_49EF4A
SERVICE REQUEST NO:15151679,CNM[protected]


Thanks & Regards
V.Ravindar
+91 [protected]

MY SELF M.N GUPTA HAVING A LANDLINE CONNECTION WITH RELIANCE COMPANY.I HAVE A PROBLEM WITH MY APPARATUS.
COMPANY CHANGE THIS FAULTY SET WITH A REFRESH SETBUT THIS SET IS ALSO NOT WORKING PROPERLY. I LODGE THE COMPLAINT ON TOLLFREE NO[protected] THE COMPANY EXECUTIVE TOLD ME TO CARRY THE SET ON A GIVEN ADDRESS AND ALSO THAT THE REFRESH SET ALSO CHANGE WITH ANOTHER REFRESH SET. THIS IS A WRONG WAY OF COMPANY TO TREAT A OLD CUSTMOUR.CAN I DISCONNECT MY CONNECTION AUR THEIR IS ANY OTHER WAY TO RESOLVE THE PROBLEM BECAUSE REFRESH SET IS NOT WORK PROPERLY.




MANISH N GUPTA
[protected]

I subscribed the advance rental plan paying 6 months rental in advance. However, my bill reflected that only a part of the regular monthly rental was discounted. After repeated attempts to get it rectified i was told to pay the wrong bill and that the refund will be reflected in the next bill cycle. Subsequently, the next bill showed no refunds and also had only part of that months rental discounted.

Myself shikha srivastva , I would like to inform you that after place the request for new post paid connection through internet your executive Mr.Sachin(Mob:-[protected]) come to my residence on date 28th may and collect the all necessary document and security amount ` 250/-(cash) and give me the new post paid Mobile No-[protected] and he said me , the connection activate as same day before mid night and receipt against security deposit send by you at your e-mail id:[protected]@gmail.com within 2-3 hour.
Today when I check the connection and e-mail id I surprised neither my connections activate nor did i receive any receipt against my security deposit. So when I try to contact to Mr Sachin to his mobile number but he not respond to me and cut the my mobile.
So I requesting you please activate my number and send the receipt as earliest. Because I feel that I cheated by Mr.sachin.
I very disappointed with your customer care because when I mail to customer care on dated 29th may, the customer care executive Mr. Laishram reply to me, please visit the nearest reliance web world. This is not the solution of my problem because I have purchase new connection via internet and my number not activate till dated.
Please inform me as same and do needful.
Regards;

Shikha Srivastva
[protected]

Hello

This is in regards to purchasing a fixed landline phone[protected] from Reliance and all the troubles that started to follow:

I want to register my complaint that the reliance Infocom salesman mislead customers just to meet their targets. They give half information and as a result the company gets a bad name and leaves the customer dissatisfied

On 28th may I made an inquiry about fixed landline on reliance website. I got a call from Mr. Yoganand (mobile number [protected]) and he told me about the availability of the landline and helped me fill the form and also took my documents

On 29th May the phone was installed and test calls were made from [protected] and / [protected] around 4pm and phone was found to working fine

On 30th May when I want to dial number there is no dial tone and when I try calling the number (it says the number is not in service). I called up customer care and was informed that I need to speak with the installation person. I called up the person on ([protected]) – he says it might be possible that server could be down and therefore the number is not working. I asked him why was I not informed of this fact earlier, he informed me they are external vendors only for installation purpose and I need to speak with the salesman who sold me this.

I call up Yoganand (mobile number [protected]) and asked him why he did not provide me with this important information and he just kept saying your phone will start working today and then disconnected the phone. Brilliant salesmanship

Meantime I also send email to [protected]@relianceada.com explaining them about the events and requesting their feedback about the problem and more specifically about the way Mr. Yoganand behaved

the phone started working automatically around 10.25 am automatically

Today again on 31 May the phone has stopped working. I called up 198 but not able to get a reply. When I tried calling up again at 198 they inform me to call 30337171 / *371 but when I dial these numbers the phone gets disconnected automatically

Meantime the only reply I get to by email sent to reliance customercare from reliance customercare is that they have asked broadband department to look in the matter. I queried them why broadband department as I have only applied for a fixed landline without broadband but no feedback, nor has anyone bothered to give me a call.

They just want to circumvent the issue and not want to be responsible for this

Its a matter of concern that a big organisation like Reliance is working like this and everyone trying to blame others for the mess up.

I could have chosen just to ignore this issue and cancelled the landline but that will only allow the company to act like bullies again

I await your feedback and what action would you take so that this problem is not repeated again. is there any way Reliance can compensate for this misleading half information and zero after sales service

Thanks and Regards
Dhaval Kamdar
Mobile: [protected]
Email: [protected]@gmail.com

Below Said Chain of Emails self explantory against Reliance CDMA Mobile Services.
********************************************************************************...⇄



Please note today 21st Telephonic reminder given to customer care. Esclation ID is 27625451 at 8:38 PM Customer Care Executdive name is : Krishna.

Regards

Amar Pal Singh
[protected] / [protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@relianceada.com
CC: anil.[protected]@relianceada.com; rcomappellateauthority.[protected]@relianceada.com; [protected]@trai.gov.in
Subject: RE: 'Reliance=[protected]' RE: Reference to your e-mail
Date: Tue, 1 May 2012 17:55:28 +0530


Suprisingly
After 6 written and approx 20 telephonic reminders, Resolutio is still awaited.



I think Consumer Court is the only way to get the solution.



Amar Pal Singh
[protected]





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@relianceada.com
CC: anil.[protected]@relianceada.com; rcomappellateauthority.[protected]@relianceada.com; rcomappellateauthority.[protected]@reliacneada.com
Subject: RE: 'Reliance=[protected]' RE: Reference to your e-mail
Date: Tue, 1 May 2012 12:45:11 +0530


Still waiting for solution



Amar Pal Singh



[protected]

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@relianceada.com
CC: anil.[protected]@relianceada.com; rcomappellateauthority.[protected]@relianceada.com; rcomappellateauthority.[protected]@reliacneada.com
Subject: RE: 'Reliance=[protected]' RE: Reference to your e-mail
Date: Mon, 30 Apr 2012 15:01:28 +0530




Amar Pal Singh




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@relianceada.com
CC: anil.[protected]@relianceada.com; rcomappellateauthority.[protected]@reliacneada.com
Subject: RE: 'Reliance=[protected]' RE: Reference to your e-mail
Date: Mon, 30 Apr 2012 14:56:32 +0530


I do not know what action is required from my side for case which has been esclated by me with all details.

Regards

Amar Pal Singh
[protected] / [protected]




[protected][protected][protected][protected]
Date: Mon, 30 Apr 2012 12:39:29 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]' RE: Reference to your e-mail
To: [protected]@hotmail.com





Please find appended feedback/ request/ complaint received at the Customer Care/ Corporate Care/ Service Assurance Cell.



The summary of the mail is given below:



Contact number: [protected]



Name of the customer: AMAR PAL



Brief notes: refer below mail





As advised, this mail is being forwarded for your action.



Thanks,



Customer Care/ Corporate Care/ Service Assurance Cell.



This electronic message transmission contains information from Reliance & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.









-----Original Message-----
From: Amar Pal Singh ([protected]@hotmail.com)
Date: Sunday, April 29, 2012 08:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: anil.[protected]@relianceada.com (anil.[protected]@relianceada.com); rcomappellateauthority.[protected]@reliacneada.com (rcomappellateauthority.[protected]@reliacneada.com)
Subject: RE: Reference to your e-mail







Dear Mr. PRadeep
Surprisngly you have not gone through my mail..

My self already given all the references of Mobile world visit of Lucknow web world and Delhi Web World.

Now it is not possible to visit again by leaving all of our jobs.

If these are the services of Reliace we shold stop using services of Reliance and switch to another Service Provider...


Regards

Amar Pal Singh
[protected] / [protected]





[protected][protected][protected][protected]
Date: Sun, 29 Apr 2012 15:39:18 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]' Reference to your e-mail
To: [protected]@hotmail.com






Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding Service



We regret for the inconvenience caused in this regard



Kindly note that we kindly request you to visit the nearest Reliance Web World for further assistance. One of our executives will assist you in this regard.




Regards,



Pradeep D

Customer Care
Reliance Communications Ltd.



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.







For any queries about our products or services please dial *222

For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.





You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com




























-----Original Message-----
From: Amar Pal Singh ([protected]@hotmail.com)
Date: Saturday, April 28, 2012 05:07 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); customer.[protected]@relianceada.com (customer.[protected]@relianceada.com); anil.[protected]@relianceada.com (anil.[protected]@relianceada.com)
Subject: Address and Circle Change request has not been completed in 10 daystime.









Dear Team
My self subscriber of no. [protected] and given request for Circle Change and Address Change request on 19th April at Reliance World, Rakab Ganj Lucknow to change Circle from Delhi to Eastern UP (Lucknow)



As per commitement it has to be done on 21st April.



We have reminded so many times over phone to Reliance World and esclated it to Customer care wide Esclation ID [protected] dated 23/04 at 5:55 PM and[protected] dated 27/04 at 1:11 PM . on 27th April your customer care executive told me to visit Web World, when I shown my inability to Visit Lucknow web world as my self is at Delhi she told that you can visit Delhi Web World and they will help me. in case if they will not entertain for other Circle you can call Customer Care again.



My self visited Web World at Green park at Approx 4 PM of 27th April and they told that your Address Change request already been completed but Circl Change Request is not there in system, on my request they taken Circle change request again and give request ID :[protected] and confirmed that by 28th it will be done. Please note that till time Circle Change has not been done.



I am surprised that Lucknow web world have taken the request but not started process for same even after 10 days has been passed?



So you think that any one can leave 10 days without mobile like essential services?



Is this the servcies of Reliance??? While other service providers are completing same kind of request in few hours..





Regards






Amar Pal Singh

[protected] / [protected]

Hi ,


I transferred my Vodafone number [protected] to Reliance 2 months back using number portability. And , due to Reilance helpdesk didnt update the database my number got blocked as their database didn't got updated while the payment was already done. Event re-submitting of documents didnt helped. It created problem for me as my social circle got affected, lost my contacts, friends and relatives. The Reliance heldesk sucks , just dont do anything.

Kindly Do the necessary action.

Thanks
Nitin Wadhwa
[protected]

respected sir

This is inform to you,i was put the request of close broadband landline phone connection my phone, user and requst number is given below.

landline number[protected]

broadband user id is-

date and complain and request number-24/1/2012 and[protected]

date and complain and request number-26/1/2012 and[protected]

now i pay the full of billing amount and i am calling customer care today but executive says you connection is still running.

please do the needful process.

Thank you.
paj
[protected]

Reliance is such a sad and sick company! i am tired of it!!
They send me threatening sms to bar my account on 20 Jan 2012 saying due date crossed already pay by 7 pm today or we ll bar u r line. I had already made the payment of INR 302 on 19 Jan 2012. My due date not crossed and was 21 Jan 2012. Between 12 - 12:30 in the morning the sms came. After That i called up their nodal office and customer care and informed both the persons there about the payment made. Also sent them the details in writing in email . Asked them to stop any more sms / calls but again on 20 Jan 2012 between 4.30 and 5 pm collection call came. I wasted whole day to talk to nodal officer and then their relationship manager came to visit me with franchisee saying it was error and they wont do it again. But i did not relent i wanted the culprits to be punished who had caused me so much mental agony and wasted my whole day!
Now the RM calls saying franchisee denies that the number belongs to him. Such Cheap attitude ! instead of pacifying me they agrevate the matter even more!!

now i want relaince to pay penalty. when customers delay payment they are made to pay penalty and suffer. when company makes mistake company should also SUFFER AND ROT !

they have sent me this mail - and not mentioned any contact number in mail so that i cannot contact them also!!! cheapos!!! i have replied to their mail and will not rest on this matter till i bring all accused to book!

corporatecentre.[protected]@relianceada.com corporatecentre.[protected]@relianceada.com
to "[protected]@gmail.com" <[protected]@gmail.com>
date Fri, Feb 3, 2012 at 5:03 PM
subject 'Reliance=[protected]' Reference your DOT complaint Registration Number : DOTEL/E/2012/01147
Dear Mr. Thakkar,

This is with reference to your complaint and subsequent telephonic conversation had with you regarding payment reminders against your Reliance Mobile number [protected].

Kindly note that we have investigated the details, our franchisee has denied sending any message to the above mentioned number and the mentioned number does not belong to the franchisee to whom the your account is mapped.

You have been spoken to and seems to know the franchisee and does not want to have any interaction with you.

Also note that our team is monitoring the franchisee to ensure that the franchisee is not making such kind of follow up without checking on the payment status of the above number ([protected]).

Further to your complaint regarding Reliance Mobile Store and Customer Care staff, we have made a note of the same and be assured, appropriate action will be taken from our end.

We are committed to improve the quality of our services and we are confident that we will be in a position to meet the customer expectations in the immediate future.

The company is actively working to improve service levels and your feedback has proved to be invaluable.

We extremely regret for the inconvenience caused and look forward to your cooperation.

Thank you for being associated with us.

Regards,

Satyanaryan Mahapatra
Corporate Centre
Reliance Communications Ltd.

Dear Mr. Mahapatra,

Thank you for your email.

Your Nodal Officer Mr. Tilak Chatterjee and Your RM Mr Arundeep singh have both verbally confirmed that the number belongs to Sai Infotech who is registered as a franchisee with you.

Now you are saying that the franchisee denies it. This itself says what credibility your company has and also speaks a lot about the integrity of the people you outsource / employ or partner with. If your franchisee denies this then, I want to know who was the owner of those numbers from which the call / sms came so that I can start a legal action against the concerned person.

Please let me know the details as urgently as possible and till then do not consider this case closed.

Also, I think it is my right to know what action you are taking against the person/s involved because if tomorrow anyone can send such threatening sms using your service and you deny knowledge about the same then your company's name will also get tarnished.

Hope we are together in this - as much as i want to find out who the culprits are and bring them to book, i am sure you want the same too.

Also, If i had already verbally (by speaking to your Customer care and nodal office persons) and in writing by sending them email intimated and given all payment details why did they not act on it in time to stop the collection call coming after 4 hours of submitting the same? I have mentioned in my previous mails the names of the people I have spoken to also.

And to top it if your franchisee was not at fault why did he come to meet me when your RM came to see me and why were they both apologising if there was no fault from their side?

I need proper details do not think you can shrug responsibility.

I will not rest until i bring all responsible people / company / dept. to book.

Highly disgusted at the way you are handling this issue!

Note - if you are not capable to doing the needful then please let the chairman;s office take over this case and let them handle it.

Chintan Thakkar.

As i lodge a complaint before also for change of name for my two phone numbers
mohammed shabeer hussain [protected]
mohammed munawar hussain [protected]
the name was corrected but the amount has charged 550 each for both numbers and when i had complaint for this there the web world has taken a request for waiver vide service request number B 54759 for number [protected] dated[protected] & 68362 for number [protected] dated 10-01-12 .After taking the request one month have passed but till now i had not got the wavier of that amount,now their had disconnected my out going & incoming calls for both the numbers.I request the consult department to do the needfull as soon as possible.

I Mohammed Shabeer Hussain bearing the phone number [protected] had give a complaint before for my name change in monthly bill.the name is changed but Rs.500 is added in my bill for profile changed.and the same is also added to my brother bill also.so i want to know for what you have charged that 500.i kindly request the reliance people who ever is consult in this matter to solve these issue and give a waver of Rs.500 for both the numbers.
the numbers are : [protected] / [protected].

Kindly do the needful as soon as possible.

MY NAME IS PRADIP B. GOHIL ,MY MOBILE NO. IS[protected] , I HAVE RECHARGE MY MOBLE BY MY INTERNET BANKING ACCOUNT (S.B.I., NANPURA, SURAT)VIDE REF: NO.IG77379338 FOR RS. 299/- AND RS. 39/- SMS PACK VIDE REF: NO. IG77379748 AND RS. 100/ VIDE REC.NO. AMIR18029556,ON 20/11/2011.
THERE ARE THREE RECHARGE BY MY INTERNET BANKING ACCOUNT AND I HAVE RECEIVED ONLY RS. 100/- RECHARGE IN MY MOBILE , AFTER I COMPLINED TO CUSTOMER CARE *333 TO MISS NAINA AND SHE HAD NOT TAKEN MY COMPLAIN FOR THIS MATTER AND AFTER I AGAIN COMPLAIN TO CUSTOMER CARE MR. JIGNESH AND HE PUT ON MY CALL ON HOLD FOR MORE THAN 15 MINUTES AND NO REPLY FOR IT AFTER I COMPLAIN TO NODAL OFFICER MR. SUDHIR BAHADUR FOR THIS MATTER AND HE LISTEN MY COMPLAIN AND GIVE ME AGAIN COMPLAIN REFERENCE NO.[protected]
BUT TILL TODAY THEY HAVE NOT SOLVE MY PROBLEM OR CALL ME FOR MY COMPLAINE
SIR, PLEASE HELP ME TO SOLVE MY PROBLEM
EAGERLY WAIT FOR YOUR FAVOURABLE REPLY
THANKING YOU
PRADIP GOHIL
[protected]

I had lodged a complaint before also but my problem was not yet solved i got a call from mumbai office to submit the documents on the same day i submitted the xerox copy of my ID & Address proof the CAF no-[protected] / [protected] respectively on 12th of November 2011.there told that the profile will be changed with in next 4 to 5 working days.but till now my problem is not yet solved.