Reliance Jio Infocomm Complaints & Reviews

New install mobile tower but not getting email address and contact no. For submitted my document of my village due to more coverage problem of reliance jio tower

During the past few days the network reception in my locality, Kenduguri Manik Chandra Baruah Road Jorhat, is drastically reduced. Network bars are dropping off and internet is rendered useless, websites take forever to load and YouTube doesn't load, and high ping of 999 along with server loss is being faced, this is really frustrating. I hope the jio authority in charge of the locality where I live resloves the matter as fast as possible.

I am facing internet issue sice last 4 day no enginnerr visit yet happen. Will they compensate me for 3 days.

I ordered a jio fibre connection last month in june. After no agent installed internet connection for 4 days, i cancelled the jio fibre order. I haven't recieved my refund till now in my MobiKwik wallet. It's been 23 days. I recieved the message for refund process on 2nd jul'22. I have called multiple times in jio and raised many complaints. They are not helping at all and fooling me for weeks.

Hi,

My Jio fiber connection got installed on 24th March 22 end and soon after testing it for 7-8 days I requested for the uninstallation in the free trial period as I was facing some serious issues with VPN connectivity and the speed was too slow. Their executive also acknowledged the issue with VPN connectivity and showed his helplessness.

After seeing Jio's executive response I thought to go for disconnection, so I called JIO customer care number and followed all the processes as explained by the customer care executive, they promised that soon the device and blank cancelled cheque will be picked up from my location and the refund process would start.

Since then it has been more than 90 days that I am getting SMS and mails from JIO on regular basis such as "UNINSTALLATION visit scheduled for JioFiber connection Order Number CO0000L8HRUE" for the uninstallation but no one turns up from JIO to pick the device and refund of my amount.

They are making false promises about the refund and trial period.

Please do the needful.

Looking for a positive response.

Regards
SSatish, Bengaluru

I have received msg that your data is 100% consumed and have confirmed my usage in mobile and jio app there is no conformation of date used 2GB.

The customer care they told they don't have facilities to check your data consumption. So it seems promoting purchasing of additional data vouchers..?
Requested to looking that urgently and restore the data asap

I have done recharge from my google pay for 666 plan. Transaction was successful from google pay with transaction i'd but no recharge confirmation received from jio. Attaching bill invoice screenshot for your reference.

How can i get my refund?

Transaction date and time - 20.07.2022 8:06pm

Upi transaction id[protected]
To - reliance jio infocomm

From - nalini shenoy (State bank of india)
[protected]@okicici

Without using data jio mobile network is getting drained

Manit Gupta
Tue, Jul 19, 4:52 PM (1 day ago)
to Appellate_Rajasthan

Dear Sir/ Madam,

in continuous previous mail, not visit this site by any Jio Fiber Executive till date 19.07.2022

So we request you to kindly solve our problems urgently and take necessary action.

If problem is not resolved immediately, you will be responsible for any misshappening.

With...

I hav disconnected my jiofiber connection on April 26, 2022. The device has been picked on May 4, 2022. When I first made a call to customer care for the refund they told me to wait until month end, later they said the payment cancelled due to incorrect bank details. It took me 20 days to get cheque book and I sent the details to them.
Now they say that 500 credited, but payment of Rs.1000 cancelled from their end and told me to wait for 14 more days.
Even after this 14 days, I still didn't receive my remaining amount.
Please solve this.
ORN Number: NO0000L37G70
Registered Mobile number:[protected]
Registered Name: Gudiwada Venkata Naga Sai Tejaswini

Today morning I have made recharge of 1499+gst instead of 399+gst and immediately contacted to jio fiber customer care and explain the matter. After listening the matter they took my call on hold and then replied recharge can't be cancelled hence no refund will be issued. I have again request them so many time to consider this and cancel this recharge immediately but they have given me simple answer that we can't and advice me to take care in future while doing recharge.
I just want my money back so kindly help to to get refund urgently. My jio fiber number is [protected].

Dear sir / madam we are the villagers of kanchilo, po narangarh dist khordha state odisha .we are all villagers are problems face for network in issue for jio network .all villagers are complain her jio network team but he didn't respond our network issue.problem .so i requested to you. please install new network tower in our village . village name - kanchilo
po - Narangarh
dist - khordha
pin- 752018
state - odisha

I recharged for 2 GB which was exhausted without using . this was not first time it happens 4 to 5 times i am facing this issues .please look it and rectify this problem.

I have taken jio sim post paid connection thru home delivery using my aadhhar details on May 26 2022, the billling address is completely different from my aadhaar address and even after several requests to [protected]@jio.com the address update has not happened, I have also made several calls to the 199 number and one of the advisors raised a service request for cancellation of number without my consent with reason 'no network' and my services are...

Hi, I opted for JioFiber free 30 days trial and the plan validity was from 22-May-2022 to 22-June-2022. The plan requires me to pay Rs.1500 as security deposit and within the 30 days, I need to raise the disconnection request post which the device will be picked up and the refund of Rs.1500 will be processed.

Below is the sequence of incidents.
1. I raised disconnection request on 19-June-2022 (SR00001BO8TQ) which was resolved.
2. I raised the first Service Request (SR00001BULWS) for device pickup on 28-June-2022 but the ticket was closed without my knowledge on 29-June-2022.
3. I have the second Service Request (SR00001BVSNF) for device pickup on 29-June-2022 but the ticket was closed on 30-June-2022 stating I was not responding (I neither did get a call nor the so-called engineer visited my apartment).
4. I raised the third Service Request (SR00001C3UTX) for device pickup on 9-July-2022 which is still open and SLA is 24-July-2022. The catch here is the device needs to be submitted by 20-July-2022 and no engineer has called me or visited my apartment till now.
5. I have raised forth Service Request (SR00001C9XFQ) for escalation which is still open and the SLA is 20-July-2022.

JioFiber says Free Trail offer and get Rs.1500 as security deposit and then when the customer raises the disconnection request, no one will come and pickup the device. No update calls from the engineers. No refund without device pickup which they wont and will not do. Customer support will ask me to go and give in the nearby JioStore, and they do not want to do their job.

They loot and cheat the customer in the name of free offer. I STRONGLYDO NOT RECOMMEND JIOFIBER to anyone because of THIER PATHETIC, NON-EMPATHETIC, NON-RESPONSIVE, ARROGANT behavior.

I have recharged on 24th June, but it is not reflecting on my account. I am not able to call. My Jio app shows the Recharge history .I raised complaints but no one is answering.

Hello
I have taken a connection of Jio fiber for trial in March for a month for which I paid Rs. 1500. After cancellation within 30 days I had to get this security money back. I cancelled the trial within 30 days and after that I received 500 rupees, when I called customer care, all they are saying is remaining 1000 rupees refund is getting initiated. I have already made complaint 4-5 times but getting same response and no refund. Please help me with the issue.

Jio fibre registered number- [protected]
Jio fibre trial connection taken month- First week of March
Cancellation month- April First week

With due respect, I am writing this letter to inform you that my internet connection is disturbed from last 3 days. I am facing trouble as my most of the work is done online and for that, I need a proper internet connection.
I have already made a complaint but no one took any action upon it. I request you again to send someone from your office to check my connection. I expect a quick response as satisfying your customers should be your first priority.
I expect a quick response as satisfying your customers should be your priority. This is not a professional way to run a business. You need a proper customer service department. I always pay my dues within time, and still, I have to face such issues. I request you to take the necessary actions to resolve this problem as early as possible

Reliance Jio is digging up the roads in the layout, which is already dug up by the bescom authorities for underground cabling and not tarring it. Trenching work is going on with ditch witch for the past 2 days (12/7/22 and 13/7/22 without considering the sewage connection from houses to the common pipeline. This has been notified to the contractor but digging is continuing. Attaching the photos taken from the site that gives the pathetic situation.

I bought the jio fibre plan and got the postpaid jio fibre number [protected]. I have cancelled the plan and asked for refund of Rs.2394. It's been 2 months since I returned but refund is not credited.please resolve it for me.