[Resolved] Reliance Jio Infocomm — Jio money - money deducted from bank account but not received in jio money wallet

 
10 Reviews
 Digvijay Tomar on Apr 18, 2017
I installed jiomoney app on my mobile and tried to add an amount of rs. 720 to jiomoney wallet through net banking. The online transaction was successful and the amount of rs. 720 was deducted from my bank account but the jiomoney wallet displayed the message of failed transaction. I did not receive this amount in my wallet.

Even after sending mails for this issue there is no reply from their side. There was only an auto-generated mail from their side as a reply. After 3 days, neither i have received refund of amount nor any satisfactory response yet.

It seems that this jiomoney app has been developed to cheat the users. I would have been lucky if i had read any of such review before installing the app.

Complaint marked as Resolved Apr 21, 2017
I have received the refund back in my bank account. I have neither received any e-mail or phone call but when I checked my bank account summary I found that the refund was done.

Thanks to Consumer Complaints as I had registered complaint only on this website and after this I received the refund. Thanks to all.

Complaint Status


[Apr 18, 2017] Reliance Jio Infocomm customer support has been notified about the posted complaint.
Updated by Digvijay Tomar, Apr 21, 2017
But this is also true that I won't use JioMoney app in future as it highly unreliable. I strictly believe that this app must be avoided if it causing inconvenience to a large number of users.
Complaint comments  9 Comments     Updated: Share0Tweet0Share0

Comments

I have recharge with 499.the plan is 2 gb per day..but I receive daily only 1 gb.what's the problem iam not getting 2gb daily.

I too paid 400 as security deposit and didn't get the confirmation SMS for summer surprise offer, , it's in my my jio credit and still I don't know whether I availed the summer surprise offer or not, , help me pls
I've recharged my jio no. For 253 twice. But for both time it shows failure status. After few minutes I got notification from my bank account that my Money was deducted. It's been more than two days they are not refunded my amount.

Total deducted amount : 253+253
RPSL TXN# IU5274814839
RPSL TXN# IU5274818180
I've recharged my jio no. For 253 twice. But for both time it shows failure status. After few minutes I got notification from my bank account that my Money was deducted. It's been more than two days they are not refunded my amount.

Total deducted amount : 253+253
RPSL TXN# IU5274814839
RPSL TXN# IU5274818180
I have made a recharge of rs 303 on 31 march through jio money. the money got deducted but recharge not done. there customer care numer is not working and i have emailed them number of times, bit no response yet. Not sure what to do next.Can you please refund my money at the earliest or respond to my email.
Rs 303/-paidRecharged on 8th April at Billdeskutil for Rs 33 by paytm vide transaction no 8811987074bill desk order #IPT25273875514 but this amount is not shown in my recharge history.Please get it credited in my account..My telephone number to recharge is 7678679964.Please do needful to get me recharge very thankful .
Today i was trying to recharge my jio no. from jiomoney because its offering 50 rs cashback, 303 deducted from my pnb acount but recharge gone failed, after that my ammount was not refunded in jio wallet nor in my pnb account .

jio no. is 8200346598
I had recharged my jio no. Through myjio app using paytm option. I m prime member so i recharged for 303/- but yet now didn't recived that amount on my jio no. 303 /- has been paid to billdeskutil but my jio no.
BILLDESKutil Order #IPT25269195915
Paytm Cash Txn ID 8766094390
2017-04-07 09:44:05 PM
Hi I am Manish I have an jio no and when I am calling someone the call doesn't go .It show call ended within a sec after calling . it is like this before 2 to 3 days . look to it and answer me fast and solve my problem Thank you

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    Reliance Jio Infocomm - Jio money - money deducted from bank account but not received in jio money wallet
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