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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
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P
pramod sss
from Delhi, Delhi
Sep 8, 2016
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Address: New Delhi, Delhi, 110059

I Would like to draw kind attention complaints against my jio number [protected] not yet started and also register complaint in customer care no satisfaction at your end . please my jio sim started a early as possible I am thankful to you . i am understand work load of reliance network . i borrow sim in reliance digital mahipalpur(matachowk) he said that my id submit in reliance co.
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital
pramod sss's [Complaint's author] reply, Sep 17, 2016
My alternate number is 8130146565
Hello jio team I brought jio sim card 10 August sim card not activat please solutions my problem my alternat no is [protected]

Compaints against mi jio number 7011050179 - Comment #2548680 - Image #0
Sir i have recharged my Jio number
Rs of 303 but i did not received any recharge sucessfull message now my offers are stopd so kindly now tell me what i have to ny calls are stopped and my internet also became slow... My jio number [protected]
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    MojoJojo
    from Gurgaon, Haryana
    Sep 8, 2016
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    Address: Gurgaon, Haryana, 122001

    Hi,
    The reliance free sim offer that enables a user to use free services till dec 31st and which was promised to be sold free at reliance stores is being sold in black for Rs. 500/-. The sim that is being supplied to the reliance stores by the reliance suppliers is actually being sold to paid public/known persons instead of public registering for free sim cards. What they are doing is giving them a future date to come and collect the sim on so and so dates. So that means the current lot of sims that has been approved to the stores is being sold to the Paid customers for approx 500/- Rs. And the wait is artificially created y these store owners unethical conduct. Is reliance doing anything about fair issuing of these sims that make their way to those reliance stores ?? How are they doing it ?? Crap services! Worst ever service in India or anywhere else. No planning only yapping!!!
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      Sardar Harfateh Singh Randhawa
      from Maler Kotla, Punjab
      Sep 8, 2016
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      Address: Sangrur, Punjab, 148021
      Website: www.consumercomplaints.in/new_complaint/?editGUID=e75bd0365c2a34adc0d31f9f1ddd7ad4

      Sir i am from ahmedgarh distt:sangrur in punjab. Sir in ahmedgarh i go to a shop named Khurana mobile shop near railway station.Sir i aksed them to give me a free jio sim nd they are selling it for 500rs per sim. Some people say this sim is for free but the retailers are not selling it for free.I asked them that this sim is free but they said no this sim costs 500rs. Now many people are buying this sim in 500rs.This shop is making many money by selling this sim in 500rs.I hope this information is useful. Thankyou sir.
      Hello sir/ Ma'am

      I am from Gurdaspur district In punjab. I went to a shop to buy a jio sim and then the person on they shop took our document and barcode and then told me to get a photocopy of my aadaar card and then I gave him my picture [Passport size] and then after all documentation completed He said me to give him RS. 200 and said if you want to take sim from here you will have to pay RS 200 for it otherwise you can go anywhere else! So please do something as he is making money without any reason.
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        S
        Sarfraz Jafri
        from Mumbai, Maharashtra
        Sep 8, 2016
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        Address: 230001
        Website: www.jio.com

        Mai janana chata ho ki reliance wale public ko bewkoof q bna rhi hai
        mere khane ka ye matlab hai ki
        maine lyf flame 7 liya 19 august ko 21 august ko activate ho gyA sim
        us waqt usme offer tha 3 month unlimted data, calling, sms
        but 7 september 2016 ko mera data 4gb ho gya per day 4gb what is this
        this is the of marketing jio
        where is jio offer gone
        i want my unlimited offer of data ????
        jab mai 19 august ko liya tha 3 month ke offer ke taht mujhe scheme
        milni chaiye ... where is mukesh ambani i want my money back, ...
        +1 photos
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          M
          md sahab
          from Patna, Bihar
          Sep 8, 2016
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          Address: Gorakhpur, Uttar Pradesh, 273001
          Website: www.jio.com

          My name is Md Sahab. I have get a reliance jio sim on 23 August 2016 under Reliance Jio Preview offer on my samsung glaxy j5 2016. My sim is not processed and activated. I have not get any information from the sim distributor. They are not giving to any answer. I have a very bad experience at reliance store. I have submitted my aadhar card w along with photo at reliance store MANAGALAM TOWERS, SHOP NO. UGF-4, GROUND FLOOR, SHOP NO FF 3, 4, 13 AND 14, FIRST FLOOR, TAGORE TOWN, GORAKHPUR, UTTAR PRADESH 273001. MY jio no. [protected]. My alternate no. is [protected]. Plz look the matter and activate my sim as soon as possible
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            M
            Mikescorpio Mikey
            from Mumbai, Maharashtra
            Sep 7, 2016
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            Resolved

            Address: Mumbai City, Maharashtra, 400090
            Website: www.ril.com

            The guys in reliance digital are crooks of the first order who promised to activate the sim in 3 days and it is now more than 9 days and the sim is not activated. reliance is the most unethical guys on this planet. they never fulfil their promise. nothing new for mukesh ambani. just talk big and make big money fooling the public.

            we are nuts to get carried away and so the penalty. they hv set up customer care centre which is completely robotic no human being at all after welcome, all we hear is music music and music and runs for more than 10 minutes and then, u get fed up and hang up the phone. that is what they want.

            these third rate company
            Aug 5, 2021
            Complaint marked as Resolved 
            Dear Valued Customer,

            Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

            At Your Service,
            Reliance Digital
            Dear Valued Customer,

            Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

            At Your Service,
            Reliance Digital
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              D
              danishgahlout
              from Noida, Uttar Pradesh
              Sep 7, 2016
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              Address: 201001
              Website: Jio.com

              Reliance store persons are not providing sim to the customers, instead of normal customers they are providing sim to the local shopkeepers in a particular amount.
              Jio mobile Sims are available in my locality at local shopkeepers and they are selling those Sims in between 300-1000 Rs.
              I am visiting my nearest Reliance Digital Mini Express store from a week to get the Jio Sim but daily they are telling me that they do not have Jio sim but I saw some people's at the store which are getting Jio Sims by paying such amount and also the Store persons only giving the Jio Sims to their known persons only and they are selling those Sims through local shopkeepers.
              Dear Danish,

              We would like to investigate the matter internally. Help us by sharing your contact details at http://bit.ly/RDCustomerCare Please be assured that your concerns will be looked in to on priority.

              At Your Service,
              Reliance Digital
              danishgahlout's [Complaint's author] reply, Sep 9, 2016
              Hi Dear,

              Please find contact details below -

              [email protected]
              9871716515
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                J
                jatinj
                Sep 7, 2016
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                Address: 144202
                Website: reliancejio.com

                Please provide jio tower in our area so we get benifits of jio scheme .. many o[censored]sers are ready to get jio sim but the problem is no network coverage.
                31°38'41.6"N 75°30'47.5"E see on map our area location. Please fulfil this request m sure many o[censored]sers get your jio sim put a tower in our area . i have jio sim but there is no network and did not work my sim
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                  V
                  Vaibhav Mishra123
                  from Dehra Dun, Uttarakhand
                  Sep 8, 2016
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                  Address: Kanpur, Uttar Pradesh, 208027

                  My name is Vaibhav Mishra. I bought a LYF flame 7 smartphone and a jio sim no. [protected] on 23 aug 2017 which hasn't been activated till date. Dealer is not helping even though I have submitted documents twice on 23rd and 30th of august (aadhar obtained through post and passport along with passport photo of prescribed size).
                  Please help me and either get the sim activated or coerce the dealer to return my personal id.
                  connection in the name of. Vaibhav Mishra
                  jio no. [protected]
                  alternate no. [protected]
                  dealer name. Telephone Point, Govind Nagar, Kanpur
                  dealer phone. [protected]/[protected]/[protected]
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                    Y
                    yashuchoudhary
                    from Mumbai, Maharashtra
                    Sep 7, 2016
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                    Address: 313001

                    I had a problem since i bought a lyf mobile. i had complaint it earlier but no solution company gave to me. once i complained they slower the speed. now it speeds 14kbps to 30 kbps.
                    i had complained more than 10 times and they do me favour like they slow my speed. i dont even know why i took this thing. it sucks my time. i dont even concentrate on my studies due to this lose.
                    thank u jio for your 4g
                    My jio number [protected]
                    My sim card active 15oct2016
                    But mere mobile me Jio Ka data plane 2g Net se kharaab Chal Raha h.
                    Speed 10kb ke barabar aa Rahi h.
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                      vishal359
                      Sep 7, 2016
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                      Address: 854301

                      Maine 6/09/16 se 7/09/16 tak 7bar my jio app ke sath baki 10 apps instal kiya.. Lekin app me koi bhi get sim option nahi show kar rha hai... Mera mobile redmi note 3 hai... Pata nahi jab free ho chuka hai iske liye to aisa q kar rahe hai... Aur call laga laga ke thak gya bt waiting me 10 mint tak bhi koi jawab nhi aata. Kya karu?? My no. [protected]
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                        D
                        Dk158
                        from Chandigarh, Chandigarh
                        Sep 7, 2016
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                        Address: 755019

                        Maine 23 ko samsung j7 se bar code generate karake ak jio ka sim liya tha .lekin abhi tak activate nhi hua.pahle mere diye hue no. Per massage aya ki apka document recieve ho gya hai.lekin abhi tak sim activate nhi hua.
                        Jio si. No.[protected]
                        Contact no.[protected]

                        Recieved massage
                        30 aug 16
                        Dear Customer,
                        Thank you for choosing Jio. We have received your application for new connection. Your order number is NO00000587DI.
                        Thank you,
                        Team Jio
                        31 aug 16
                        Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number [protected] is ready for televerification. Thank you, Team Jio.
                        I do have the same problem, my sim not activated yet. When I asked about this to the retailer he had said it would only take 3 days, but it's been one week now since the purchase.

                        I have got the confirmation saying

                        Dear Customer,
                        Thank you for choosing Jio. We have received your application for new connection. Your order number is NO000005JC1A.
                        Thank you,
                        Team Jio

                        Jio No.[protected]
                        Contact: [protected], [protected]
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                          anil khatua
                          from Mumbai, Maharashtra
                          Sep 7, 2016
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                          Address: 768211
                          Website: jio

                          I have already got jio sim since 8 days but yet not actiivated, don't know why this is?? i am tried of calling to customer servies no, but no feedback from, i am already so sad, plz help me sir my no [protected],
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                            pkg66
                            Sep 7, 2016
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                            Address: Udupi, Karnataka, 576101

                            Hello sir i have generated a bar code and went to my nearest store Digital Xpress mini, KM Marg Road, Below Hotel Sai Palace, Udupi 576101, Karnataka
                            they first asked me about code validity then they told jio sim out of stock come in next week after 10 days ..there were people who ready to pay can get the sim soon .infront of my eyes they were taking money and giving a sim..
                            that means i[censored] dont pay u have to wait more...simply a cheating ...they are arguing that sim out of stock eventhough they had the stock..

                            #Mukesh Ambani ji kya ye hei aapki E-kyc process.???..i loved ur idea but the stores are making profit by taking money...and ignoring Aam Indian Consumer.
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                              M. Chourasia
                              from Mumbai, Maharashtra
                              Sep 7, 2016
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                              Resolved

                              Address: Mumbai City, Maharashtra, 826001
                              Website: www.jio.com

                              Respected sir,

                              I collected a reliance Jio sim from reliance digital xpress store, Bank more, Dhanbad (Jharkhand) on 01/09/2016 for my new mobile phone lyfe flame 8. I submitted my aadhar card for identity proof as well as for address proof.My aadhar card number is[protected].But I got only confirmation message dated 04/09/2016 on my alternate number 8252***825 that "Dear Customer,
                              Thank you for choosing Jio. We have received your application for new connection. Your order number is NO0000067XN4".
                              Thank you,
                              Team Jio .But till now my sim is not activated.So kindly activate my Jio sim as soon as possible.

                              Thanking you,
                              Manisha
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Sep 07, 2016
                              Updated by M. Chourasia
                              There is no response?
                              Dear Valued Customer,

                              Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                              At Your Service,
                              Reliance Digital
                              Dear Valued Customer,

                              We have registered your complaint and here is the complaint number[protected] for future reference.

                              At Your Service,
                              Reliance Digital
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                                Psingh822
                                from Mumbai, Maharashtra
                                Sep 7, 2016
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                                Address: Faridabad, Haryana, 121008

                                I have got reliance jio sim after bar code generation and submitted the documents regarding the authrntication but more than 2 weeks, my sim is still not activated. My jio no. Is [protected]. My alternative no. is [protected]. Please activate the sim .I have tried calling on customer care helpline number so many times but there is no operator to handle the calls. What is the use of expanding the network on such a big level if the company can't handle the customers. Please help me in getting my jio sim activated.
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                                  kkumarabhishek
                                  from Mumbai, Maharashtra
                                  Sep 7, 2016
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                                  Address: Ranchi, Jharkhand, 834003
                                  Website: Reliance JIO

                                  MY JIO number is [protected], and have called customer care several times today to cpmplain about the low internet speed. After waiting in long queue I was advised to check the speed on net velocity which showed a speed on 14.7mbps, but when I connect my laptop via hotspot it gives me a speed to 14kb/s. no complaint number was given and call was disconnected saying its a technical error and they are working on it. Next rep even said that my area is not eligible for 4g connection which makes me to ask if this is so how m I using the same from last 2 months without any hassle.
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                                    Sourava Mohanty
                                    from Chennai, Tamil Nadu
                                    Sep 7, 2016
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                                    Address: 831004

                                    Hi Team,

                                    On Dt 30.08.2016 I had approched at Mishra Dial, Kharangajhar, Telco, Jamhedpur for JIO SIM with printed copy of offer coupon code provided by JIO apps insatalled in my SAMSUNG S5 handset & Adhar card. The salesperson received the docs and confirm me for SIM card after 2 days. So i reached on 02.09.2016 & asked for sim card the head of the shop called me that sim cards can't be provided as they need local address proof which i don't have(Adharcard is having odisha address).i have asked him that i have gas bill as local proof but he denied & wanted bank passbook's 1st page xerox copy then i have applied for passbook in ICICI bank. Today(07.09.2016) i got the passbook & I have again approched the same shop now he is saying that i need Govt Bank passbook copy. I have very much hararssed. Kindly suggest me.
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                                      prashantrajofficial
                                      from Bengaluru, Karnataka
                                      Sep 7, 2016
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                                      Address: 560037

                                      Sir i got a jio number from Reliance Digital Store, near multiplex, marathahalli, bangalore pin code-560037, on 26 august.
                                      They told me it will be some dealy for activation.
                                      I waited but not activate. Then i complained on customer care on 30 august. "They given me complain number SR0000014TPY, then told me wait a while it will be activate in 48 hrs. But after 48 hrs its nor activated neither got any of message. Then i complained again. After that i got a message on 2nd of September as messge "Dear Customer, Thankyou for choosing jio, we have received your application for new connection, Your order is NO000005SPFB. & They Called my friend for local verification. he verified.
                                      After get this i called customer care they told me wait for 72 hrs you will get Tele-verification message, waited 72 hrs. have not get any message. then i called again customer care there may be delay wait a while sir. Then i got a message " Dear customer, Due to overwhelming response to out jio preview offer, there may be some delays in activating your connection. We will inform you SMS once your JIO number is ready for televerification.

                                      Waited so many time. today is the 7th of September.13 days to get sim, 200hrs after complain, 96 hrs after get order number.
                                      not get any message till the today moring.

                                      But today 10:50 am got a message from Tweeter handle of jio customer care
                                      "Hi prashant, we regret to inform you that we were unable to process your application. we request you to visit your nearest JIO store/retailer with POA/POI documents for further assistance."

                                      I was shocked how can it will be possible" when i got the order number of received application on 2nd of September. how can wrong my documents."
                                      Even how friend got call from care for verify purpose when fault in my documents.

                                      Than i gone that Digital store where i taken sim. They see the messgae. After that they told me" You have to go center not here. they make me wrong and this message. and they told me they are forwarded my application to main branch on that day. So we cant do anything from here."
                                      Totally fed-up with it sir
                                      Now totally helpless.
                                      Please help sir.

                                      My JIO no- [protected]
                                      Name- Prashant Kumar
                                      Complain Number- SR0000014TPY
                                      Order No- NO000005SPFB.
                                      Sep 01, 2016
                                      punjabi jatt's response
                                      Please activate my jio sim no. [protected]
                                      Sep 01, 2016
                                      punjabi jatt's response
                                      Ikulwinder sigh from Ropar punjab i purchage jio sim on 25 auguest sim no [protected] not activate please activate my jio no [protected] my cont.no [protected] please sim activate thanks.
                                      Dear sir,
                                      Mere no.par net slow chal raha h or call bhi nhi hota h bar bar network busy batata h or coustmer care wale bhi call attend nhi karte h
                                      I have a 4g phone, i downloaded myjio app and i recieved an otp( containing a barcode) but the store isnot giving me the sim. they just saying that come tomorrow and day after tomorrow. kindly help me getting the sim.thankyou.

                                      quasim usmani
                                      [protected]
                                      Ikulwinder ropar punjab i purcage jio sim no [protected] on 25 auguest i submit proff on 25 auguest my sim is not activate i request please activate my jio sim [protected] my cont no.[protected]
                                      I kulwinder singh from Ropar i purchage jio sim 25 auguest i sim not activate please please my sim no[protected] aand my cont. No [protected]
                                      RE: Reliance Jio — Activation Delay & Failed

                                      Dear Valued Customer,

                                      Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                                      At Your Service,
                                      Reliance Digital
                                      prashantrajofficial's [Complaint's author] reply, Sep 7, 2016
                                      Sir just submitted again documents in your that branch. Reliance digital store, matarhahalli.
                                      They told me they will update it today night. After that i will get Tele-verification message within 24 hrs.

                                      Now i'm waiting for it. if it will not work. then i'll contact you

                                      Thankyou Sir
                                      today 10:50 am got a message from Tweeter handle of jio customer care
                                      "Dear Customer, we regret to inform you that we were unable to process your application. we request you to visit your nearest JIO store/retailer with POA/POI documents for further assistance."
                                      i have taken JIO SIM from LYF, mutiplex marathahalli 560037.
                                      Please help me sir.

                                      priyanshu priyam
                                      [protected]
                                      I jasraj from rajsthan I have bought a new jio sim but he not activate further 3 hour show below massage "Due to incomplete or mismatched information, your application form for Jio Number [protected] could not be processed. To activate your connection, please re-visit the same Jio Store/retailer where you had submitted your application form along with POA/POI documents."
                                      I jasraj from rajsthan I have bought a new jio sim but he not activate further 3 hour show below massage "Due to incomplete or mismatched information, your application form for Jio Number [protected] could not be processed. To activate your connection, please re-visit the same Jio Store/retailer where you had submitted your application form along with POA/POI documents."
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                                        Sabian Coutinho
                                        from Vasai-Virar, Maharashtra
                                        Sep 7, 2016
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                                        Address: Thane, Maharashtra, 401210

                                        I politely ask the employee about what's going on and to give me details about jio offer and what do I have to do to get it. And the employee reply is to rude and abusive later saying that find it out yourself online! Later day when I ask them about MNP they say rudely it's not possible while I told them that I read about it online. So then they say that we have no information about it and to do it myself online! This really pissed me off! They think they they're doing us a big favour providing a free sim! Jio sucks
                                        Respected sir/madam
                                        I buy jio 4g sim from reliange jio office in Saharsa Bihar .I got it on 27/08/2016 and today (02/09/2016) it has not been activated yet.its number is [protected].
                                        Only I got two message 1st jio has received my application (27/08/2016). And 2nd there will be some delay (29/08/2016).and no any msg for tele verification yet.
                                        I bought jiofi2 bfore two week ago .in starting days it gives very good speed but now it gives speed in bite not even in kb some time it gives in 100kb/s only.
                                        so i request u to solve my problem.i am facing this problem since last 5 days.
                                        Respected sir/madam
                                        I buy jio 4g sim from reliange jio office in Saharsa Bihar .I got it on 27/08/2016 and today (02/09/2016) it has not been activated yet.its number is [protected].
                                        Only I got two message 1st jio has received my application (27/08/2016). And 2nd there will be some delay (29/08/2016).and no any msg for tele verification yet.
                                        Dear sir Maine 20/08/16 ko bihar ke lakhisarai distt se reliance dx mini se sim liya tha jo ki abhi tak chalu nahi hua. Jiska details is tarah hai, jio mob- [protected], name-gautam kumar, other mob-[protected] hai. Sir se request hai ki mere is sim ko activate karne ke liye koi karvayi ki jaye. Thank you.
                                        As per the news Jio sim is suppose to be free but all pune Reliance stores are charging money for the sim. Some are charging Rs.100, Rs. 200 or even Rs.500. Just want to bring to everyone's notice about this fraudulent activities going on. Is it that RELIANCE is fooling common man by saying free sim but later asking for money.
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