Reliance MART Complaints & Reviews

Hello Sir/Madam

I Kapil Dua from rajapark, jaipur booked two reliance reconnect LED 32 inches TV on 26th of January 2017 from Reliance Market G-467, Vishkarma Industrial Area Sikar Road.
Where Mr. Bhupendra and Ravinder told me about an offer of 10% off on every purchase and they also promise to provide a voucher of 10% .

They said that deposite some amount and than you will get a call from us.
I deposited 2000 in cash and they give me a receipt against it. But they didn't call at all.

Later on i have called on 29th of jan than they refused to give me any offer and they also started to make me fool.

Their contact number is [protected]

And my order number or service number is [protected]
tech expert id 60251148
relationship id [protected]
customer name Puja Dua w/o kapil dua
school name :- step wise international sr. sec school

I just bought a new stool for the bathroom yesterday an with some other items, totalled up a bill of 8500 rs. Just today my wife while using the stool (sitting on it) fell down in the bathroom while sitting on the stool. The stools leg broke while my wife was sitting on it. It was dangerous, to say the least. I hope someone is conducting a quality control check at this mall. Kindly take this mail seriously. This could affect the credibility of your esteemed institution. At the very least, I expect an apology from the person or concerned department head.

On Jan 26th I made a grocery purchase of ₹2713.21 at reliance mart in Vijaynagar ttmc bangalore 560040 and when I made the payment through my credit card they said there was an error although I had a successful transaction notice on my cellphone. But they argued and asked me for another card and this time it was my it was my debit card and the transaction was successful and I had a debit of 2713.21 again for second time on this debit card.
I lodged a complaint at the reliance mart office on the same day 26th Jan 2017 they made a note in their old style paper bound register. Almost 10 days later on Feb 4th 2017 when I go back to them they said they still have the complaint in their paper bound register but the they were not sure the complaint was even sent to authorities for verification. Their reply was very casual because it was not their problem nor their hard earned money. I want to escalate this to higher authorities may be in Mumbai because I still have faith in reliance mgmt but not with the local Bangalore authorities as Bangalore is Bangalore when it comes to such things.

Hi I have made a purchase in reliance market on 11/12/2016 and i have swiped my Card at the bill counter and i have entered my Pin there was no response from it, Executive said it was some network issue, I have gave another card same issue happened to my surprise money of 1762.51 got deducted from my account. Store manager said it was some network failure money will be reverted to your account nu she said, Even after one week nothing has happened so i have submitted a CDF form to bank and i have a made a complaint to Reliance mart too Complaint no[protected]/11/2016, They said like it will be resolved in 5 business days, in the mean time bank people reverted me stating that amount has been claimed by the merchant so we cant revert you this amount you need to get it from the merchant, this was the statement given by the bank. when i approached the store manager(suganya.[protected]@ril.com Ph no [protected]) she said we will look in to this nu she said after that i have made many calls to the person and i have visited many times to the store i could not meet the person. This is very bad on reliance standards. Again i have made a complaint on the same issue for my reversal complaint no 1656434, they said they close the issue at the earliest . Way the store manager is behaving is very ridiculus. Kindly teach your So called "Store manager" some basic ethics and how to treat peoples.

Hello,
I am very disappointed to write this to you that today[protected], i bought one traveling beg from your store address - reliance market bhavnagar, himalaya mall, opposite victoria park,, 120 feet ring road, bhavnagar, gujarat 364001

So there is a christmas scheme i saw in advertisement so i bought that item.
Now the problem is when i went to bill counter they charged me more than the scheme price and told me a reason that the scheme is over. Now my complaint is why there is a board of a scheme is still on that item even if the scheme is already over. So i want to know about this problem, the store supervisor told me the silly reason of that he forgot to mail you about the scheme and all that stuff. What an unprofessional answer!!

And one more thing that my jio money also not worked at that time, the amount was deduct from my wallet but at store computer they didn't received amount, so had to pay cash of my billing amount. So in total i had paid around four thousand, and my invoice is 2317/-. The most worst experience i have ever had in your store, very disappointed. I have attached my printed invoice photo copy. Please find the attachment.
Looking forward to your quick response. Thank you

Dear sir,
I have purchased items from your store at Surat, Gujarat worth Rupees 2840.61, but my card was swapped twice and result was double deduction of amount from my account. I have logged a call at Surat Centre with Call log no.SD.5057803. Please solve the issue on urgent basis. As a customer do I have to follow every day.
My email address is [protected]@gmail.com
Mob: [protected]

Sir/mam. Dated:11/12/2017
Customer card no. [protected]
Customer name vinay kumar
Invoice no.[protected]
Item no. 9 as per my bill.
I bought a reliance external hand wash from reliance market saffron tower jalandhar punjab. The price written on it is rs.109, but they charged rs. 155 from me.
So i requested you to resolve my issue as soon as possible.

To day i want to reliance smart, reliance retail ltd, kakinada-533001 and i purchased few goods and i noticed that they are selling poor quality of products ie., adulteration in black pepper pieces. Poor quality of pieces mixed in black pepper pieces and brought to their notice. Unfortunately the store incharge mr. Naveen not responded properly and the sales girl talked with abusing words. I regret for the service and quality of products in reliance smart. Copy of my complaint noted with their books attached. Behavior of the concerned staff to be improved with customers.

Sir
To day i have purchased item for rs 2366.55at reliance mart located at fun republic mall. avinashi road peelamedu. coimbatore.

As ihave 10th annevesary coupon duly installed in my cell phone as per your instructions. but the people in the billing section don't know what to do. so i have lost my eligible rebate for the purchase.

Why? what happened? is it really a gift?

I have the relevant bills with me. is it possible to avail?

Thanking you. my cell no [protected]

Arockiaswamy.

I'm a regular customer of reliance market gabbur (hubballi) While taking groceries and fruits with 4 packets of salt the security guard baseer and another persons batch number 33836 spoke rudely and spoke badly to my dad u can watch cctv footage (13/11/2016) time 10:45am I request you to take the action n if not I'm going to consumer court my contact number is [protected]

I have purchased multiple electronic item from reliance mart, shahibag, ahmedabad (reliance retail ltd) worth rs. 10358/- on 15th august 2016 with an ongoing offer of 15% cash back on hdfc bank credit card but till today (11/08/2016) i haven't received any cash back.

I have called up your customer care but never get any satisfactory revert hence request you to please look into this matter and arrange said cash back as soon as possible.

I have mailed customer care multiple times but no revert received by them.

We had been to reliance trends (reliance retail limited) kammanahalli bangalore, for purchase of clothes and ladies wallet on 15th and 16th oct 2016, they had mentioned 20 % off on ladies wallet, but at the time of billing the bill showed as 20% off, but while the bill was generated it appeared as only 10 % off, when we asked why 20% is not deducted as shown in the bills, they replied that it is a computer error, and refused to pass on the discount and finally they gave us only 10 % discount., and when we questioned? they replied rudely, that if you are not interested, please return the wallet and take back your money. the point is here after the discount is announced, they are not keeping up the terms of trade. the staff should be properly trained, to treat the customers with courtesy and respect, talk softly, and behave well.

Yesterday morning 9.30am going to Reliance Market, Bellary Chowratha Kurnool. the whole bill amount is Rs.1280/-, after billed counter i asked the security can i exchange some items they says ya sure sir..
after Iam going to Customer care desk I asked one employee name M.Parvathi 60331564
she told never change the exchange, if any case damage i will change ..
Actually we are purchasing Vijaya Refined Sunflower oil 5liters can Rs.425/-
exchange another Natural sunflower Oil 5liters amount of Rs.445/-
that employee attitude there is no respect of the customer using ... language etc

So please give me good suggestion for me

If we bought so many items
We giving all the products one by one to reliance market sales person they give bills n change but they not asking to take membership card I left my membership card in store in reliance fresh they always give us card first then give anything alse but in reliance market they don't do I really dislike this
From Nirajsingh Tomar Ahmedabad
My number is [protected]

Dear sir,
Today me and my wife went to your reliance mart spoted near 5roads Salem. We took some baby cloths on offer . After we came for billing they told the offer is not there in these verities. Then I ask why should you kept these cloths in the offer table but no one know the problem. Then I ask to call the store manager but no one called up. At lost I brought that cloths for the MRP rate. I didnt expect this from Reliance group. Please take an action of these store people... I[censored] not then I proceed the video in the social media...
Regards
Sam Pandian
[protected]
[protected]

On 07 aug 2016 i had purchased some items from reliance mart, phoenix market city, kurla. At the time of payment the lady on the counter swiped my card and i even typed my pin number. The swiping machine did not respond. The lady then took my card on another machine and it went through. When i saw my bank statement on 24 aug 2016, i learnt that reliance mart got double payment. When i contacted them, their commerce manager said it was due to server problem. O.K. Believing his explanation, why did reliance mart kept quiet for such a long time, why did they not reverse the payment. If i would not have checked my statement i would never have known and reliance mart would have quietly eaten away my payment. I would like other consumers to be also cautious while making payment by card at reliance mart.

There is no foil in the pack. There is a newspaper inside the pack. What do u think who the costumer is??? Costumer comes to ur market for purchse and what he gets... Manipulation is this your service i have bill of this product nd ihave membership also so i want it to be sorted right now i want my product to be replaced at my home or iwill coplain it in consumer court so be prepared...

I am a regular customer of reliance market(Rajkot). i face allot of trouble while billing the products. bar code reader machines are never working and its very time consuming to manually enter the bar code of all the products and staff is also less for billing. there is no sufficient staff to do the billing. we are suppose to wait for half an hour.

I purchased electrolux 1 5 ton ac from reliance wholesale mart from ajmer on 18.6.2016, which was jnstalled on 21 june 2016 on 4 july when i returned from a vacation the ac was not cooling. i immediately contacted company and they said reliance mart did not get it installed by our service centre, so it comez un their jurisdiction.
Why js the customer harrassed for no fault if theirs.
We are senior vitizens a regular member from xay 1 when it started in ajmer and we thought buying from reliance would be a good change.
But oyr experience has been terrible ans would like immediate actipn by you to resolve this matter.
Disappointed customer
Mrsuma wanchoo.

This complaint is against Reliance Mart located adjacent to Kharadi Bypass Road in Pune. I wanted to bring everyone's attention to the quality of food items available at the the mart. I came across FUNGUS INFECTED peach in the fruit section of the mart. And while I was looking for CFLs it was not unexpected to see broken 8 W Philips CFL sitting in the middle of the stack. Not to mention damaged packaging of food items and rude behavior of staff. I am enclosing the images for your perusal.