Reliance MART Complaints & Reviews

I had purchased 15 Nos. of CFL bulbs (20 Watts) from Reliance Mart at Kharadi, Pune Maharashtra in June 2009. All of these are a product of Reliance, offering a assured warranty on the package of the product for one year. However nearly 4/5 of these stopped working since Nov 2009. Till May 2010 Reliance Mart has been incapable to make a provision of any replacement taking into consideration the product expiry before warranty. The reason most reperesentatives are stating that they are out of stock. How can a branded company which runs a shopping mart with its brand name be so unreliable?

The services from Reliance Mart is very very bad, they just want to sale their products and never respond to complaints.
I had purchased a Window A/C from reliance mart, sector-29, Near Bianerwala, Gurgaon on 14th Nov-2009. A/C was delivered and they fixed also but power had gone after fixing the AC, So they could not give the demo & check the AC working condition. So they decided and informed me, will come tomorrow for checking the AC working condition. But I am sorry to say that till 18.04.2010 no one turned up for the demo/checking the working condition. I tried lots of time to contact the customer service[protected] there but no was there to help. So, I went to reliance mart on 10.04.2010 and I found that nobody logged my complaint till the time, immediately logged the compliant. They gave me the confirmation, service engineer will come on 12.04.2010 at 7.30 pm. Monday I reached my home very early and I was waiting for Service engineer but he couldn't. Again I called customer service and asked me to send the service engineer agains he given another appointment. this was again in vain, finally the service engineer came on 18.04.2010 and he(Sanjay & Mobile no. [protected]) said that there was problem in the AC but he is not rectifide the problem. Again I started to call reliance people, history repeats then I went to mart asked about their services, they sent again another service engineers who was came form SAMSUNG company and they said Steabilizer is not working properly and they suggested me replace the steablizer immediately. So again I went to Reliance mart and handed over to steablizer, till today(12.05.2010) they are not replaced stebilizer.I do not know if this complaint will go anywhere but one thing is certain, I am never going back to reliance mart again to purchase and no where seen like this worest services.The staff is untrained and unfriendly

Thanks & Regards
Sesha Ratnam,
[protected]

COMPLAINT AGAINST RELIANCE MART, TIRUPATI

Recently I visited Tirupati with my family. I stayed in Tirupati from 23 April to 25 April 2010 at Hotel Bliss, Tirupati.

During my stay I had visited the Reliance Mart showroom which was very near to our hotel and made purchases for more than Rs.6000/- . As the location of the showroom is at a very vintage point in Tirupati I could see number of customers dropping in for shopping. I bought few garments, fruits and other accessories.

Me and my family had to walk from one floor to another and from one section to other for our shopping. While I was walking in the showroom, I was stuck on three occasions with sharp protruding metal hinges all across the showroom stands. Involuntarily while we are lost in choosing our products my right foot fingers got stuck very badly and injured. I had to sit for minor first aid for nearly one hour. This not only happed with me but my son and daughter too. That means out of four visitors three people are badly affected by this SHARP PROTRUDING HINGES which are literally of no use.

I became further curious and found that the entire racks in the Mart which are used to store the products are having the same PROTRUDING METAL HINGES under them. I am not sure how these racks have been designed, they totally lack aesthetic sense. They prove to be dangerous to the customers visiting the Mart. Moreover Tirupati being a pilgrimage center atleast 1000 people visit in a day to this Mart. I feel definitley atleast 100 people get affected with this dangerous metal hinges which sometimes may prove fatal.

I immediately tried to contact Mr.Uma Maheshwar who happens to be the store incharge of Reliance Mart, Tirupati but was not available. I then contacted the Assistant Store Manager Mr.Srinivas Rao who is least bothered about the issue. He is also the person incharge for the customer support but was behaving very rudely when I tried to explain the issue.

In the interest of the public, I therefore urge upon you to ensure that the PROTRUDING METAL HINGES for all the racks in the Showroom may immediately be removed as they pose dangerous threat for people visiting the Mart.

I also hereby seek a compensation for the injury and pain caused to me and my familyl for no reason, failing which I will be constrained to approach the court of law.

CHANDRASEKHAR SINGH

We bought a double bed and a dressing table worth Rs. 30000 from the Reliance Mart at Tolichowki Hyderabad. The bed as they said was a rubber wood bed and was one of the most expensive ones there. As we bought it withing a month and a half that too when we had opened its box for the first time, both the planks came out with loose joints and further making the pieces of wood at joints fall apart. the various showroom people have been to our place thrice for the inspection but no one is ready to say that we'll replace if not the bed at least the planks. They are insisting upon repairing which is impossible with the kind of damage for the planks. The bed seemingly is made of some board and not at all rubber wood for which they charged so much extra money from us. It is absolute cheating to sell something else in the name of some other wood. And upon our insisting upon replacement they have decided not even to repair it.

1. I am posted at jodhpur.I parked my Vechile at reliance mart parking.
2. Security asked me to pay 20 rupees which i paid ut when I asked for the reciept
didnt give after arguying for some time he gave me a used slip in which anothers car no
was written. it was 11 pmand I was with my wife so i get out of the place because guards mis behaviour continued.
3 Guard was not wearing name plate when i asked name he told Securitymen Kewal ram.
4. Next day I informed to the security manager but he was reluctant about this .
5. Kindly tell the incident to the reliance regional manager so this kind of inconvience should not be there for a man with his family

I was forced by Reliance Mart, Faridabad Service Carpenter to pay Rs. 300/- as service charges towards reallocation of a bed from one bedroom to another that was purchased from the Mart recently. On my resistance, I was threatened by the service staff in presence of my family (two kids aged 9 yrs. & 3 yrs. and my wife} who refused to leave my house unless paid. Sensing trouble, I agreed to pay but only after I received a due receipt which the service staff again refused to issue quoting company policy. I spoke to the customer desk of Reliance Mart who apologised for wrong committed by their service staff and promised that the erring staff will be removed from service immediately.I am now concerned about the safety of my family as the service staff left my house in a rage and warning me of dire consequences if I complained.

I visited Reliance Mart at Ahmedabad on 2nd October to buy gifts for my cousins. Looking around, we found a lamex watch counter, where we found a good watch at reasonable rate tag. But no one was attending the counter. There was a digital camera’s counter nearby, where two guys were standing and having a chat. When we inquired about the product(watch), they said that the counter is closed. According, we approached the customer care counter and requested to help us and they replied that the counter was closed and there is no staff. The time was 21:50 hrs and official closing was at 22 hrs. Many of the other counters were still working and the staff was around. Though 10 mins was still left for closing, the counter salesperson had left for the day.

As on 3rd october early morn, we were suppose to present the gift to our cousin, but due to lack of responsible persons at Reliance Mart at Ahmedabad, we could not purchase the lamex watch, we was to be gifted to them.

In today’s competitive market, if this is the kind of response we get from the sales persons, we regret to say that we will never visit a Mart for any future purchases.

The Reliance Group has invested a huge amount of money into these Mart Chains, but due to some irresponsible salespersons, they loose genuine and valuable buyers/customers.

Dear sir/madam,

This is darshan trivedi from jamnagar.

Eight months back i had purchased a TV tuner card (pinnacle made) of Rs. 4500 from reliance mart jamnagar. While purchasing i was told that it had 4 yrs of warranty.

Now after eight month i m having problem in that, i approached the reliance mart person for the same.

They told me that, they r communicating with the pinnacle company people but they r not responding.

It has been 20 days after registering my complain to the Reliance mart persons, but still there is no positive response from them.

What should i do??

Whome should i Blame??

plz give me some guidance.

thanks

we bought a Olivia sofa set from Ranchi's Reliance Mart.but d set has just been delivered n no responsibility has been shown in unpacking that bulky lot.our living room is a mess now...more over we tried asking d authorities to send the carpenter as was promised to us before sales.but d carpenter has his own excuses....god help..dnt kw when will such a reputed name will stop giving after sales like some cheap local company.
Is any authority appointed ever to check the website to see how the number of complaints are flooding over.i dont see so.

I have purchase goods from M/S Reliance Hypermart Ltd., Plot no.19-23, U&I Mall, City Centre, Sec.29, Gurgaon on dated 14.08.2009 against their bill no.C9284-#0003-14:27:15, S06060 R015.

Two days after, I have checked the bill & found that one time purchase against Bar Code no.[protected] for Rs.119.00 less discount 23.80 & charged two times against same Bar Code.

Secondaly one item was not purchaed but they have chraged against their Bar Code no.[protected] i.e Dashboard Tray. for Rs.159.00 less discount Rs.31.80.

When i contacted that store but he refuse to pay the amount & they told that you have purchase these items. When i told that please show that item & they told that item is not avaiable in stock.

Please sort out the problem & return the Rs.222.40 i.e excess charged by M/S Reliance Hypermart, Gurgaon. & take inquery this type of fault occur.

I bought a computer chair from Reliance Mart Bangalore. I could hardly use it for 1 week, before which it broke down to two pieces...!! I paid Rs. 1900/- (Rs.1899/-) for the chair. First I had been to the Mart and made an enquiry. Then I went to a local vendor to know the price difference. But the Vendor was having one which is high-back with a cloth finish and it was a different design. The one I saw in the Reliance Mart was that of a leather finish. The Vendor was ready to give the chair for Rs.1500/- which I too felt quiet nominal. Still I trusted Reliance and thought that it would be of good quality. Afterall it was just a difference of Rs.399/-
I bought it from Reliance Mart for Rs.1899/-
Now it is two pieces. I am using it like a stool, without back rest. The two arm-rests are the only connection between the backrest and the seat. it is in somewhat a rectangular shape and it has screw holes on adjecent sides to attach one side to the seat and the other to the back rest. When I sat back, leaning towards the backrest, the armrest (Which is madeup of some lowest quality plastic) on one side simply broke when it has its one screw hole. I did not have a choice other than removing the backrest and use it as a stool.
I lost my trust in Reliance...!!! How do you think I can recommend Reliance to someone?
I made a big mistake by avoiding that local vendor (who was ready to give 6 months warrenty), and trusting this stupid firm. For such a huge company, Rs. 2000/- might not be a big amount. But during this period of recession, for a middle class earning member, it is a huge amount. The trust on Reliance is what which deceived me. I learnt my lesson.

The shop charged us over and above the MRP price(For a soap cake MRP25; i was charged 30). Also there was an offer of Buy One Get one Free(for a Toilet Cleaner), surprisingly i was charged for both. These products are so common and sales so high .. imagine the effect of overpricing of Rs5 on each soap cake and of Rs 50 on each sale of toilet cleaner.

I had purchased a TV trolley from ur reliance mart Gurgaon and i was assured that the delivery will be done within 3 days. But i am very sorry to say that only one TV trolley was delivered and no one turned up for the assembly. I tried lots of time to contact the customer service[protected] there but no was there to help. They gave me no[protected] and try myself. I tried this no but this was again in vain. They gave a new no of Mr. SHAKIL AHMAD mob no [protected], but after hearing my name he cut the phone never bothered to pick up the call after repeated tries.

I bought a Videocon TV (K29) from Reliance Mart Bangalore 4 months back along with few more home appliances. It was giving problem from the very first day. I was told by the manager that Reliance will be the single point contact for any service related issue and I don't need to follow it up with the manufacturer. Since then I am following it up for the TV issue and now its sitting dead at my place. Only thing that happened so far is I made 20+ calls to the following numbers with no visible result.

Reliance Service[protected]
Praveen[protected]
Venkatesh[protected]
Dilip[protected]

I am planning to take legal action against Reliance Mart at the earliest. Please avoid going to reliance mart for any purchase. These guys need a lesson for the cheating.

I bought Double bed from reliance mart Bangalore.The quality of the product is so bad that it is not even made up of wood it is made up of hardboard kind of material.
When we purchased that bed the delivery took 15 days to come and when it was delived the person who came for assembly was totally does'nt know how to do it after hit and trial he left it half by saying i could not do it and damaged it nicely as it was not wood so the holes could be seen on it. After regular follow up with Mr Rajeev some how we managed to get the person to assemble it. Whenever I use to cal him he would say that his system and process is like that only.
Now when we are shifting to new place firstly no one can open that complicated 21 or 22 pieces bed secondly again we are trying to coordinate with Mr Rajeev he is saying he could not help us as it is not in his store process and top of it he is also not picking the calls to answer.Lets see what we can do we dont have anyother option left to return back that bed which costed us 18000/- which we paid as rent for it.
My advice to all"Beaware of that place" coz the time, energy and money we have lost at that place should not be done by anyone else.

Today I received a brochure issued by Reliance Mart, Shaipet Tolichowki branch, Hyderabad under Ghar Sajao Ghar Basao programmeand published several items with their market price, their offer price and gifts etc. There was one item F and D Home theatre with MRP Rs3492/- and their offer price as Rs.1990/- and under the item exhibited a woofer, 4 tower speakers and another small speaker. After confirming the availability of the item on phone with one Pradeep and the Manager on ph no.64629406 and 64629412m I sent my man Sanjay with money and my Reliance card no.[protected]. But Pradeep informed that tower speakers are not available and printed by mistake and only ordinary speakers are there and offered the item for the same price of Rs.1990/-Is it not cheating the consumer by publishing one item and offering another item? What action can be taken against them? Even if a reputed company like Reliance Mart cheats the public with such adds How the public can go about in selecting their choice?

P.Shyam Sunder, BSc.LL.B,
Supdt. of Police (Retd),
10-4-37/1A, 1st floor,
Humayunnagar,
Hyderabadm A.P.-500028
ph.no.23320479, cell no.[protected]

Hi,

I had purchased a Videocon 29" TV from Reliance mart on 13th of Sept and they had delivered the TV on 15th Of set 2008. But on that day itself I had checked that the panel for buttons with the TV are not at all working and with the help of remote its working fine. After some two days reliance cutomer care people called me and I had raised a complaint for this.Up to this its Ok. TV is working fine except the problem with panel keys. After some two days technician from Videocon came and he told that there is software problem and he had taken out the mother board in the TV and told that there should be reinstallation of software for that and it will take one day min and 7 days max. I agrred for that after a long conversation and he took that with him. I am not sure why for the software installation it will take 7 days. And after that I had called Reliance people and the so called technician and I hadn't recieved proper response from Videocon technician especially.
I am not sure why the people are doing lilke this. If it is the case they should look for some alternatives.

I hope no body entertain these kind of activities.

I have purchased one iron from reliance mart jamnagar but after unpacking it found that its temperature knob is not rotated so i complain to mall manager mr.pande but inspite of giving good answer he behaves like gunda and denied to exchange

I bough a dining table from Reliance Mart in Bangalore. Today is the 6th day and after much struggle I am able to get the table delivered. To my shock and great disappointment I have just been told that there is another 'technical' person who has to come and assemble the goods. I had been told that I will get my table at my home within 48 hours!
When I call and speak to Mr. Rajeev at Reliance Mart, he matter of factly declares that it is not his problem and it is part of the 'process'. He goes on and says that even if I raise my voice no one will entertain me!
Well, I have just called the corporate office (and spoke to Mr. Srinivas at the Chairman's office) and let me see if that is true. Nevertheless, I would like to warn people from buying any expensive product from Reliance Mart. Even when I was shopping there, I met a guy who had been waiting for 4 hours!! because his bill was not getting generated due to some server problem.
I do not know if this complaint will go anywhere but one thing is certain. I am never going back to Reliance Mart again. It looked like a promising store but if I have to suffer like this, I may as well spend some more money and get it from a place which will at least deliver its goods the same day.
I am left with quite a bitter experience and really dismayed. Somewhere I had read that Reliance Mart was being compared to Walmart! Walmart is a great company and has set world standards in Retail. Reliance sucks. And guess what? They don't even have a consumer cell. How pathetic.
And as a parting note I would also like to add that I am pretty sure that what I experienced in Bangalore would be common in all other Marts mostly because truly speaking they have a poor process. Imagine not having an automated system but them struggling with their own Distribution Centre guys to get goods delivered. Can you beat that?
Sorry folks for taking a lot of your time but it hurts when you wait daily for your purchase to actually arrive, and that too from a company which talks so much about itself.