Reliance MART Complaints & Reviews

Hi.
Myself Rashmi. i had been to reliance mart kharadi, Pune on 18th may 2016. purchased some items and gone for billing. billing is done through my debit card. amount of Rs 1965 was deducted. den the billing person said billing reversal has happened so u need to pay the amount once again. initially i didn't agree. later he came with 2 more persons and convinced me to pay once again and the he said first transaction will be credited back to ur account within 48hrs if not come and collect cash from here. after 72hrs i went reliance mart again to enquire. but he said lik there is no update about that in his system.
what is this?????. its just cheating the customers. now 5 days over but there is no news about refund.and the person who spoke with me is also nt receiving my call.
i need my money back. i hav the sale reversal slip and bank statement.

thank u

We purchased the dry fruits from Reliance Mart from Himalaya Mall in Bhavnagar, to our surprise we found the cashew nuts in powdered form, the arrangement in the airtight packet was made as such to keep the good looking cashew nuts at the top and stuff the below level with the broken and powdered cashew nuts. This brings a serious discontent to the customers.

In reliance chittoor we have purchased ac, but they ave delivered the wrong product, not as per out requirement we choosed.
When we asked to take it back and asked to give the product we choosed, they didn't replace the correct one
Very bad staff, when selling will walk around us, but once we purchased they dont care

Please dont go anyone to reliance mart expecially chittoor. Better go to local shops, they will respond, if we have any issues they will replace.

I bought 1.5 ton AC Panasonic which got delivered at 5 PM. For fitting of AC I'm not able to contact the concerned person. The no. Is busy for an hour and then it's switched off. My EAN no. Is[protected].
I was calling the given mobile from nearly 3 hrs. Theres no response. This is very weird and reliance people have said by Monday they will fit at any cost as I paid the bill in Thursday itself.
This is very worse behaviour as they are wasting a lot of time of the customer.
I need a fast and accurate response

Sir i along with my family went to reliance mart when there was about to pay bill they told us some offer if we buy for more than 6000 rupees we will get a dinner set so our bill was included with my moms freind so total bill came like nearly 8000 and there was another offer for 3500 rupees a cup set so we requested the manager to cut the bill separate for us so he behaved very rudely by saying that we cannot do that then we told talk softly then he raised his voice and talked rudely he argued with us, sir i wanna say that it is necessary to talk softly to the customers so that we can enjoy shopping
the manager of reliance mart near commercial street name is TILAK

sir i bet we will never visit that reliance mart again as he talked rudely with my mom this type of behaviour we cannot tolerate

My customer id [protected]
i am from papanasam and i purchased cardiac oil 1 litre pkts of 2 nos on 27/01/2016 time 13:14:57, invoice no [protected] which came with free fresh box worth of rs 40
at the free section i was given sandal colour box, and when i asked for pink colour box as printed in the oil pouch the person in the free section talked rudely and arrogantly though pink colour box was available
i asked to cancel the oil pouch and he refused and talked rudely
in other super markets they give the free offers as per our desire if stock exists
so i kindly request you to give necessary instructions to the employees to behave kind and soft to the regular customers coming from outstations to purchase at reliance as the price are cheap, best and quality.

Hi, I have visited Reliance Mart aundh Pune & shopped for Rs. 2084 on 13-dec-15. When verfied bill at counter came to know many decrepancy as below: 1. Budhani Salty Waffers MRP- 50 was billed as Rs 58 2. Cleaning combo Reliance offer price was Rs. 189 & billed as Rs. 230 3. Pasta Offer was Buy 2 get one free but billed for all 3. So I went Customer care & claimed refund & got it back Rs. 75. Myseld & my friends observed this issue several time in the past. I guess this is billing strategy of Reliance to loot customer who don't verify their bills. So guys please beware & verify your bills to save your hard earned money at Fraud Reliance stores. Requesting action on this. Thanks, Santosh.

I bought lotto shoes worth Rs.2399 on 27/11/2015. i used those for 3 days and it teared. so i went to shop for change. but manager was not present so their employees took the shoes saying they will show it to manager and will call me. they didn't call for week so i decided to go. i met manager then he said he will do all possible things and will call me. obviously he didn't called so i again went. then he says he cant replace the shoes. well my issue is if that shoe is tearing in 3 days o[censored]se and i am giving them it in 7 days of time within purchase date they should replace it as its a fake product quality.

I regularly use to purchase goods from Reliance Mart in Nellore. Initially a card was issued to me and the credits were getting accumulated to this card. I could check the same via msg. I lost the card and the shop has issued me a new card stating that the accumulated credit will be transferred to new card on contacting the Toll Free no. printed on the Card. Despite my trying hundreds of time every time the Toll Free no. throws a message "All our customer care executives are busy at the moment" and transfers the call to voice mail box with a promise that " please read your name and mobile number. I customer care executive will call back shortly." The call back never happens and I am unable to report this issue to the customer care even. A very lousy service indeed.

Hi, I have visited the reliance mart store, kharadi, pune 411014 this morning (30th Sep 2015) and had a worst experience that I want to complain about. 1. I had billed all my items and was leaving the store when the exit door beep triggered. 2. The security person verified that all my items were billed and there were no tags. I even took out everything from my pockets but still the beep was triggering. 3. After all this, when I raised a concern that your machine may be at fault, but they did not agree and finally asked me to take off my pants and checked my undergarments. 4. But even after all this checking, they found no tags/unbilled items. When I questioned them that if they did not find anything, why was I harassed, they said that there might me some problem with there machine. 5. I want to ask one question, If your machine is at fault, who gave you the right to harass customer and check their undergarments ? and if customer were a lady, would your store check her undergarments as well ? 6. This is a serious case of humiliation and harassment and strict action must be taken against the store officials. You can call me at [protected] in case you want more details.

I shopped in the Reliance Mart, Cantonment, Trichy yesterday. I found a stainless steel vessel set for Rs. 180 in the display and I went to bill all the available stock of 65 sets to the cashier and there the price came as Rs. 189. The incharge of the store tells that the lesser price was only on the previous day and today it Rs. 189 only. It is the staff's or incharge's fault of not changing in the display. You should provide customer satisfaction by giving it in the price of Rs. 180. This is almost overruling the customers and not being fair. Displaying one price and invoicing another price is not fair at all.

I have purchased a shirt. bar code no.[protected] as on bill.[protected] as on shirt .from Reliance market at VKIA, Road no.12, Sikar road, Jaipur.on date. 08.07.2015.customer card no.[protected].Today 09.07.2015 they are not changing the shirt. Mr.Alok manager told that .shirt can not change as receptionist told me. I have purcharged two shirt same size 39 cm I had trial one shirt and other trial at home I see that one is much more larger than other. So please help me for changing the shirt.

I have purchased a karbon mobile phone on[protected] reliance mart vannarpettai tirunelveli-3, tamilnadu.mobile is not working more than one month and also complianed to the mart .no response from the mart more than one month .i also directly approched to the manager named ramesh and venkatesh (one of the staff).kindly reply the same for further thanking you s.muthumalai

We bought the buy one get one free potato wedges and whene we opened both packets we found fungus stuck to it. We wanted too make the wedges 'cause we like them and we were trying reliance break bites for the first time and first impression is the last impression and it was all bad experience. Isn't the food quality check going on? How can you expect too find your favorite frozen product covered with fungu. We'll never buy that product again. Don't have the photo proof because we threw it in the bin that moment

Hi, I have purchased an AC from Reliance Mart Kharadi around 3-4 days back . It was a horrible experience. The technician from Reliance in the name of extra pipe charged us Rs 1000 and when requested by my to put at little higher side so that it will remain safe the person stopped work and went away saying I am not habituated of doing this much work . Surprised . After sometime the same person sent a 3rd party to my house and the 3rd party has first of all discarded the complete work of the first person and gave an estimate of 5000 for fresh installation where as this was not at all required. My wife was alone at home that time she asked him to go as there was no provision of money (the installation is free) The person started asking for visiting charge - Surprised . By chance I reached home that time and asked the person to leave immediately else I was to call police. Now we have decided to hire some other person for this work . I have purchased many items from Reliance and we are the regular visitor of Reliance Fresh .. I have decided to completely stop any further purchase from Reliance in the future. Sorry but this was an experience that we can not forget.

I recently went to purchase a 2L water bottle from a shop near kothrud stand, pune(Which is owned by Dattaji Dhawade ).Then he asked me for Rs.5 as extra cooling charges.I argued him about how is he asking me more than MRP.?But he asked whether I don't have any work to do other than arguing on such thing.Then i gave him a reference about a law which prohibits applying extra cooling charges.Instead of listening to me he came closer and tried to assault me.I hope this issue gets resolved soon.Thanking you in advance.

Dear Sir, I bought a 500ml bag of amul milk from reliance store malaviya nagar near amit bhardwaj petrol pump jaipur after 5 minit when I boiled this Milk has burst. when I go to reliance shop with purchasing bill they told me, we can not replace it and they not give me new bag. I am enclosing purchasing bill If you are not able to take any action than I will go to consumer forum Giriraj [protected]

Dear team, My wife and I are regular customers of several products of Haldiram's since years, in particular, of Aloo Bhujia. It has a unique and amazing taste that has made us loyal to the brand. On 12th February 2015, we bought Haldiram's Aloo Bhujia from Reliance Mart, Arakere, Bangalore. Product details: Haldiram's Nagpur Aloo Bhujia 350 gms Rs. 76 Batch no.: 14C-04 Packed on: 28 Dec. 2014 Best before: 27 Jun. 2015 Since we were travelling, we recently opened the packet. To our disappointment the taste was completely different, bland, not at all like usual Haldirams Aloo Bhujia. This was the case only with this particular packet and we could know that immediately as we have had this product since many years now and the know the taste very well. We tried to register our discontent that the product is not appropriate at the retailer - Reliance Mart, but they did not accept or cooperate. The store manager gave all illogical reasons that how he could not exchange/return it. I wrote the complaint in the complaint register also but got no response. I regularly purchase my groceries from reliance mart and fresh and this kind of service is really unacceptable. I demand a strict action and update about that. Hoping for a positive response. Avadh [protected] [protected]@gmail.com

Sir, I am regular customer of reliance mart Solapur My card no is [protected].Every time I face the same problem at billing counter (1) many scheme displayed but not updated in billing system that's why billing not possible & I cant get it even I am ready to pay for it. (2)in Bay 1 get 1 free scheme compalsary ask to purchase 2 items but in other markets we can get one in half price (in bay 1 get 1 free scheme) (3)staff who are working on billing counter badly behaved ( badly says lena hai to lo nahi to mat lo) I visited in your mart 2-3 times in a week but due to above problems from today i will use other markets

Main mechanism for Reconnect washing machine has been failed within 24 months, and ResQ team of Reliance arer asking payment for get it right. Bearing of the washing machine is of poor quality and there is manufacturing defect in Reconnect product. Neevr ever buy reconnect product.