Reliance MART Complaints & Reviews

RELIANCE MART - Ahmedabad

Credit Card Transaction Details

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Transaction Date Description / Merchant Name Transaction Amount in txn currency Amount (in INR)
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[protected] RELIANCE FRESH INR 158.83 158.83 Dr
[protected] RELIANCE FRESH INR 158.83 158.83 Dr

In[protected] Reliance Mart Store Two Time Amount Reduce on My Credit Card.

Please Helpful to This Complaints.

Already Member Card Of Reliance Mart

Please Refund Amount

Chandresh Mesvaniya

Mail : chand.[protected]@gmail.com

I along with my elder sister went to Reliance Mart, ITI road Aundh Parihar chowk. We tried few clothes and inner garments, But we didnt buy anything. While we were exiting, the buzzer startd beeping,We were unable to find out why they were beeping.Staff at the exit stopped us and called for security.We were surprised and shocked.My sister asked the guard to call lady staff to check me.But still i was confused why they stopped us, since we bought and took nothing from the store.Suddenly my sister realized that it might be the inner garment and asked me to check.I went and checked in trial room.To my surprise i found my original(own) one hanging there, by mistake i forgot to take mine and was wearing the new one.We accepted our mistake and explained them that we didnt have any intention of shoplifting.That was a very cheap thing to do.We also explained that we are the frequent customers and it was an unintentional mistake.Security called up Mr.Sudhir choudhary(278722 I.D).He said go for billing or fill the form.We said we wont pay and we want to talk to some higher official.After lots of insult and argument, he along with his staff took us to a unsafe, murky room with 2 men in it, who claimed to be managers.They threatened us of police complaints, shouting and raised hands also.When we asked for their I.D card they refused.We said we will go to consumer forum.He said you can go.I am not bothered. His name is Ajit[protected].He threw form on our face.We accepted our mistake all we were asking for is polite and considerate behavior.But they continued humiliating us.We said we will go for billing and then were taken out.After sometime they said that the object to be billed is missing and we can leave without billing.The drama lasted for 1 hour.The lower staff said plz dnt complaint and so called managers never apologized for hurling comments and insult upon us.We were deeply shocked and embarrassed by this behavior from the staff of Reliance Mart. Plz book the people who did wrong to us.Time of incident was around 1:30 pm,[protected].

I, Mr Sandeep kumar had purchased items worth Rs1583.09 from reliance mart,M No 8-1-346/1,Shaikpet,Tolichowki,Hyderabad - 500008,AP on 09 Dec 12.While paying by ATM card(PNB) there was some error as told by cashier and hence the amount was paid by cash.However after sometime through sms alert it was intimated that above mentioned amount was also debited through ATM also.(vide VM-PNBSMS dt 09 dec 12).On contacting reliance authorities they asked me to register complaint and the same was done on 09 dec12,they told to reimburse the amount next day however the same has not been done till date(02 jan 13).Ihad even lodged second complaint in the month of december but no action has been taken till date.Request resolve issue at the earliest.

I bought Samsung Duos 7562 mobile phone from Relience mart located in Santa Cruze on 16 December-2012. We were told that we will get 16GB memory card free with handset. We just have to register on Samsung's site. But when we try to register on site we are being told that the IMEI number of mobile which we bought is not entitled with that offer.
we are really shattered. we never expected this from Relience that they will be so big cheater. They will make false promise to the customers.

I expect explanation from Relience and want my money back or the offer gift.
My mobile number is [protected]

I purchased KENT RO Grand on 5th Nov 2012. The reliance mart representative says the technician will come on tuesday (next day) to fit the purifier. But he never came. After a strong follow up, he came on thursday and found the UV motor was leaking water. He said on friday he will come and replace the motor.
Till now no response from reliance mart. When I call their representatives, they are always on busy tone.


Please help.
Mukund
[protected]

I bought a Crompton & Greaves Water Heater from Reliance Mart,Banerghatta Road,Bangalore on 1st of Sept. 2012. They said their technicial will come for installation within 48 hours. I called one Mr.Amit (Store Manager) the next day to remind this. He said it will be taken care of within 48 hours. After 2 working days, I got a call from a technician who said he would be coming within sometime. I was in the office and said him to come in the evening. He said he would come the next day. Next day i called him at 9AM, He said he was in a meeting. I tried calling him after sometime, and he wasnt picking my call. He then picked up and said that he would arrive now and i waited till 1PM for him. I called him in between and he wasnt picking my call !!! . The next day I called up Reliance Customer service for about 7-8 times regarding the same and all i could hear was : "Our Technicial would contact you in 30mins/20mins/10mins" !!! Now, I called up Mr.Amit again. This time he gave the number of another person from their Rescue Dept., Koushik/Thousif something like that was his name. When i called him, He said that he would send someone tonight itself. It was time and i called him. He gave me the number of the technician who would come. I called him up and he said he wont be coming today !!! and that he would come tomorrow morning 11AM !!! I said i have office and requested him to be early. Now he starts saying that he would require an additional fixing charge of Rs.400 for a 2k geyser !!! (I was told around 150-200). Now I am done with Reliance guys and is waiting for someone to turn up :(

surprisingly we face always so many problems with this company. Today i had opt for r-select atta 5 kg showing the price rs.115 but when going for bill payment it amounted rs.129. After cancelling the bill and opted for another ashirbad brand showing rs.129 and after going to counter for payment, the bill is of Rs.135. It is not the matter of some rupees it is a matter of prestige and staff behaviour. They always behave like the customer is needy. They are thinking that they are the the owner of reliance mart specially the floor manager Mr.Pankaj singh. See if you can do anything. Thanks

I am the member of Reliance one since last year, and my cArd # is [protected]

as i have done shopping at different stores of Reliance Trends and Reliance Mart oftenly but unfortunately there were not updation of points properly on my card. i didnt' redeemed my points until now.As it always shows the lesser points in that.

Since last 6months i have done many shopping but at Reliance Mart,but unfortunatley No satisfactory response at the Store neither from the sales staff nor from the customer service.

Please do the needful and give me the complete details of my shoppings with Point updations since beginning.

your response will be appreciated & awaited.

Thanks & regards,

syed yahiya.97181

I am very very disappointed by your services. Every time there is billing issue.
I SEEMS THAT RELIANCE IS ALWAYS CHEATING TO THE CUSTOMERS.

Latest issue: I purchased a Mustered Oil on 29th Apr, whose price on the rack was Rs 105 and after billing it was billed for Rs 112 (which is a fraud).
Bill #: C1539 #0109

This is not the first instance that I faced this kind of issues. This is the issue almost everytime I visit your store.
It seems the you are not aware of the management of a Retail Store.

Your manger MR. SRINIVAS is another issue.
He dont have any courtesy how to speak to customers. He dont even bother to look for customer issues. It seems that he was picked from some road side.
On that day when I asked him that you people must have got some training , then on this very rudely he says that " NO WE DIDNT GET ANY TRAINING AND JUST CAME LIKE THAT".
When I was asking him to come, he dont have that much courage to come and talk to me.

Mr. Ajit Panda (Emp ID[protected] is aware of all these issues. He was polite but it was of no use since there was no support for him from his GREAT MANAGER (MR. SRINIVAS).
Ajit promised a call back on 30th Apr after 8pm but again a wrong promise and failed to call me.
I dont understand that if you cant keep promises then why you people do that.

I'll definitely gona raise this complain in your head office and specially for your Manager.

ALLOVER, VERY PATHETIC AND POOR EXPERIENCE TILL NOW FROM RELIANCE MART...

I have purchased LG washing machine front load from Reliance mart, Aundh, Pune dated on 22/03/2012. The purchase on occasion of Gudi padwa festival.
On the festival day (23/03/12) at 6 pm I was in the store and asked for delivery they definitely you will get today. But Again I went in the store at 9.45 pm same day and they said not able to track where exactly is the product is.

As I got initial commitment for delivery of product on 23/03/2012. But due to some internal problem Reliance Mart, Aundh, Pune was not able to deliver.

Further to communication they said they updated me that we will convey message on Tuesday, 27/03/2012 when we will deliver the product. But store person never turned and called me up. Finally I landed up into the store and they said that we will communicate in 2 days when it is possible to deliver.

I got it written from store person for non delivery of product.

Its been 6 days from the purchase and I don't have product at my door. Already I have been to store 5 time after purchase. Its really painful experience with Reliance Mart, Aundh, Pune, MH store.
I am definitely looking for some strict action. This is really bad experience with the reliance.

RELINCE MART EMPLOYEES ARE VERY BUSY WITH THEIR WORK. BECAUSE IF COUSTMER WANT PURCHASE ITEM
THEY ARE ACTING VERY SERIOUSLY BUSY BUSY BUSY
WHY EMPLOYEES SO MANY MONTHS WITH ONE BRANCH
WORKING IN THE SAME BRANCH .THEY SHIFTING SECURITY
GURDS IN DIFFERNT BRANCHES IN VIJAYAWADA.BUT
EMPLOYEES STICKING IN ONE BRANCH AND THEY GETING
EXPERINCE TO DO SCAM. SO SHIFT THESE ALL EMPLOYEES
TO DIFFRENT BRANCHES .IF THEY ARE IN ONE BRANCH
PERMNENTLY THEY VERY EASY TO DO SCAM.



A

YOUR RELIANCE MART EMPLOYEES USING DISCOUNTS
TO THEIR OWN RELEATIVES AND SELF .THEY ARE NOT
GIVEN DISCOUNT STOCK TO COUSTEMERS .THEY ARE
PUTING SOLD OUT BOARDS LONG DAYS AND DELEETING
PRICE AND ARTICALE CODE FROM THAT ARTICALES
AND THEY ARE DOING THEIR OWN BUSSINESS WITH
YOUR RELIANCE STOCK AND GETING ADITIONAL PROFIT
FROM THEM.CONSUMER VERY DISSAPOING WITH
SUCH TYPE OF EMPLOYEES IN YOUR ORGANISATION.
FOR EXAMPLE RELIANCE MART ,VIJAYAWADA,PRAJASAKTHI
NAGAR BRANCH FURNITURE DEPO EMPLOYEE .

Purchased a L G Fridge from Reliance Mart-Bannerghtta Road Banglore on 15th Feb 2012 & got the confirmation from the Store that the Delivery will be done on 16th feb before 6 pm, 16th feb i didnt received any single call from the Mart & the phone no which is mentioned in the bill was not working, due to some official commitments was not able to visit the Reliance mart for the remaining couple of days but instructed my family if delivery happens collect the same / 3 days up & visitied the relaiance mart on suanday 19th feb the reply which i received from them was totally different ways/ first informed me that it is already deliverd & after verificiation of the details in the system it found that they didnt even raised the purchase order for the delivery & to my surprise & discussion happend with the mall manager / the final confirmation received that the delivery will happend before 7 pm on that day ( 19th feb) waitied till 7 & no calls received & enquired with the mall the reply received as they will not be able to deliver the same on that day & some wrong reply stating some stike happening that area..........

As a customer they have wasted my 4 days after paying the amount & no delivery happend.....would suggest the public please do not give preference to relaiance mart B G road as the service is very poor........

I Purchased LG fridge on 1st Jan 2012 and Reliance Mart people had given delivery date in written on 2nd Jan. On 2nd Jan they called me saying that we are coming to deliver fridge by 2.00 PM but till 5-6 PM nobody came I tried calling those people but nobody was responding to my calls. Then at night 1.00 AM again I received call saying , sir, we are near to your house, do you want delivery now? I said Ok, please bring ASAP. After waiting for half an hour or so I called him, he said, "sir, I am not able to find your house I will deliver it in the morning."
Next day after continuously calling they send fridge after that I have to take followup for technician. Two days later they send technician and found fridge is faulty and it has to be replaced in next two days.
Got my fridge replaced, this time reliance mart said you can open the box and can check it. But I refused to open it till the technician come. Now Technician came and he just open the fridge and plugged in the supply and left. I read manual, it was saying that 6-8 hrs requires for cooling process. So I kept it running for 12 - 15 hrs. but still no cooling process is started. I again called to reliance for the same. He said technician will come and check. But today[protected], no one is bother about my complaint. Me and my family is getting too frustrate with this behavior of reliance mart people. Please suggest what legal action I should take in order to resolve this issue.

On 11/11/11 I purchased a Toaster from Reliance mart at Aundh Pune. Along with a small box of chewing gum. i was billed Rs.1222.00 which I paid for using my Credit card. However the POS machine mal- functioned or it was deliberately done I dont know, but no charge slip came out. This called for the supervisor to intervene and again the items were charged and a slip for Rs.1222.00 was issued to me. I signed the same and exit the shop. I was not aware the mobile alert by ICICI bank was sent to me twice on my mobile and I thought it was duplication and did not check the time of purchase. this meant I paid twice for a single purchase. I have been following up with reliance mart since 7th Dec.2011 but of no avail, i am repeatedly promised that the error will be rectified and I will get back the credit of one time of Rs.1222.00 but in vain. It is going to be 2 months and the Reliance behemoth refuses to entertain my complaint, also they keep telling me that there no need for written complaint!!! and everything will be sorted out over the phone, all bunkum. I think I should lodge a complaint with the Cyber crime cell of Pune Police and also file a consumer complaint and sue the Reliance people for Rs.10000.00 for mental torture.
Suresh ramachandran
[protected]
PUNE

Hi,
Full fruad in reliance mart....in clothing and vegitables... they anounced that Califlower each one RS 5..but in billing they billed each one Rs 10 RS..and in Clothes They put in offer..Actual cost is Rs 299 but in offer they put Rs 199...but at the time of billing they billed Rs 299 only....
when i asked them someone manager came. n he was saying clothes in offer but v can not give at offer prise....they r sayign that some software problem..n they dont know wat they r put the things in offer... but at the time of billing also they r putting same amount ..cashier r aslo dont..know..proper prise..
we took 2 Califlowers they anounced that each one 5 RS but they chareged Rs 20..when v asked.they wil wil give extra..Califlower..they r trying to escape very easily..
NOTE :...PLZ MAKE SURE THAT WAT THEY PUT IN OFFER..N TELL THEM TO INFORM TO THE CASHERES EXACT PRISE OF D ITEMS/... they r not at all giving good service..to d coustemer....

TO WHOM IT MAY CONCERN

recently i visited reliance mart sector-35 faridabad on 26,sep2011.i was deeply dissapointed to notice irregularities AGAIN .RAJDHANI BESAN (MRP -RS 65) WAS SOLD AT RS 75[I HAVE THE BILL AS AN EVIDENCE]

(ealier,abt 2-3 weeks there was an overbilling of rs 36 on a food item and on asking the officials they rebuked it as a technical error in the scanning process and expected us to believe it!!!)

WE ARE BEGGINING TO USDERSTAND THE STRATEGIES OF YOUR COMPANY AND HAVE LOST ALL FAITH ON IT.Is reliance is using right software or knowingly doing this kind of buisiness. How many people really check their bills for multiple and over billing of same items.



ALSO THE FREE/GIFT ITEMS ARE NOT PROVIDED WITH THE PRODUCTS AND THERE IS NO ONE AT THE GIFT COUNTER TO ATTEND TO THE CUSTOMERS.


in such a case i would prefer to buy stuff from shops in the locality(atleast they dont try to fool us if they dont provide discounts that reliance mart boasts off in various ads)


i hope the problem is dealt with deep concern ASAP and we get repayment for the loss we have suffred.


IF THAT DOESNOT HAPPEN THEN I WILL NEVER BUY ANYTHING FROM RELIANCE MART AND WILL FAIL TO RECOMMEND RELIANCE MART TO MY FRIENDS AND RELATIVES.FACEBOOK,TWITTER ARE ALWAYS THERE.....


Sanjay kumar
hno-635 sector-37
faridabad

THE BILL READS:

C1020 #0023 14:53:15 26SEP2011
S06047 R012

Dear Sir/Mam

I am Shephali Gulati and we have purchased 3 T - shirts and one bermuda from lilliput (reliance mart faridabad) TIN NO. [protected] TERMINAL NO. 082B TIME: 1:46:03PM. The bill was made of 4 t shirts and 1bermuda at the billing counter we arised a query that one of the t - shirt we have not purchased and the cashier said he has not added it in a bill.

But when we came back home and checked the bill was made of 4 t - shirts and 1 bermuda. We have not got the t - shirt and amount has been taken from us. We belong to Nabha Distt Patiala. Due to some work we were in faridabad and did purchasing from there. Now neither we can go back and complaint to the outlet nor we can do any adjustments from Patiala center. We have made the payment of 1 EXTRA T - SHIRT WHICH WE HAVE NOT PURCHASED. Please do check and let us know about the refund of the same as we do not stay in faridabad.

Barcode of the items which we have purchased are:
1.[protected] price rs. 445 (W 10 B 106 TSH 65 BROWN/0405)
2.[protected] price rs. 345 (W10 B 29 TSH 27 GREY/0809 BEN 10)
3.[protected] price rs 345 (W 10B 29 TSH 27 GREY/0809 BEN 10)
4.[protected] price rs 445 (W 10 B 114 BRM 3 DOLIVE/0304)

I had a word with Mr Aslam from Lilliput he said nothing can be done from his side as purchasing was done from reliance mart so please lodge your complaint there but it has been 2 days i have submitted customer complaint in reliance mart and i haven't got any response. Please do something on this matter.

Regard
Shephali Gulati
[protected]

Today I brought 708g of french bean from Reliance Mart, Tirupati. The same item was billed twice . Is it possible with barcode scaning . I contacted them, they returned money and he told me that multiple scaning of same product having one barcode sticker will leads to this kind of billing. Is reliance is using right software or knowingly doing this kind of buisiness. How many people really check their bills for multiple billing of same items. When you go next time to reliance ,check your bill

Sir

Today we, two families, went for shoppping in Reliance Mart, Faridabad and shop for around 20k grosery items, but at the time of billing, counter salemen refuse to put the purchase items in bag, (which is even chargable as well) told, customer needs to put in bag as well, which was around 200 items.

spread this message accross to STOP purchasing from Reliance Mart, Faridabad for such non-sense behaviour.

i monthly purchase from big bazar, services are much better their in Faridabad outlet.

priya[protected]