Reliance Mart — Double payment through card

HABALA

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400070

On 07 aug 2016 i had purchased some items from reliance mart, phoenix market city, kurla. At the time of payment the lady on the counter swiped my card and i even typed my pin number. The swiping machine did not respond. The lady then took my card on another machine and it went through. When i saw my bank statement on 24 aug 2016, i learnt that reliance mart got double payment. When i contacted them, their commerce manager said it was due to server problem. O.K. Believing his explanation, why did reliance mart kept quiet for such a long time, why did they not reverse the payment. If i would not have checked my statement i would never have known and reliance mart would have quietly eaten away my payment. I would like other consumers to be also cautious while making payment by card at reliance mart.

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Sep 02, 2016

Updated by HABALA I have received back the double payment from Reliance Mart, but what about all my time wasted, spent money calling Reliance Mart, calling my bank several times and each call lasting for 10-15 minutes wasting my time and money, sending e-mails to Reliance Mart. If I would not have checked my bank statement, I would never have known. RELIANCE MART KEPT QUIET. THEY OWN THEIR OWN DID NOT BOTHER TO INFORM ME INSPITE OF HAVING MY DETAILS, NOR DID THEY INFORM MY BANK AND REVERSE THE TRANSACTION.

Sep 05, 2016

Updated by HABALA As I have written Reliance Mart has reversed my double payment, but what about all the trauma and trouble I have gone through ? I AM A SENIOR CITIZEN. I wasted lost of my time, money and energy. Should'nt Reliance Mart pay me compensation ?

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Comments

HABALA

from Mumbai, Maharashtra

I have received back the double payment from Reliance Mart, but what about all my time wasted, spent money calling Reliance Mart, calling my bank several times and each call lasting for 10-15 minutes wasting my time and money, sending e-mails to Reliance Mart. If I would not have checked my bank statement, I would never have known. RELIANCE MART KEPT QUIET. THEY OWN THEIR OWN DID NOT BOTHER TO INFORM ME INSPITE OF HAVING MY DETAILS, NOR DID THEY INFORM MY BANK AND REVERSE THE TRANSACTION.

samir1570

from Jamnagar, Gujarat

24/09/2016 purchased item from reliance market Bhavnagar with invoice no[protected]. c8017 #0068 14:22:54 240916 S03241 R016 of Rs 1621/-the money was deducated twice from my SBI account debit card.
please rectify