Reliance Communications Complaints & Reviews

I have recharged the mobile no- [protected], through the Freechage account. Please check to my special data offer data, it has an offer to 2GB+1GB (Bonus), 3G Data for 28 days on recharge 294 rs, but you have given to only 1.5 GB, 3G Data. This is cheating, when I was called to 198 (customer representative), everytimes, it has replied to my network is very busy, please call to other time. Please initiate for right decision, otherwise I will go to next step.

Dear Reliance broadband manager,
my customer id[protected]

i have terminated my installation before 5-6 months,

i have come under problem after that
so nearly in month of july my broadband connection was not working nearly 45 days so i get waiver no.[protected] of rs.797.54 in 1st august
after using 45 days of broadband i terminated the connection...

after termination no relaince technical person came for termination
and
today dated: 5th march 2016
i get call from delhi
where u have filed complaint against me
for not paying bill

but why i pay bill after compensation or waiver only near 150 rs i have to pay
today i paid 638rs exact .but why ??

and i didnt get any cheque after termination which i was told which i will get in 45 days
.

i am feeling harrased because of your fault
if you can call me or just email me for solution
or whether i should complain against you in consumer court

faithfull customer
Ashokbhai gosaliya

This is to inform you that I have a reliance netconnect + advance rental plan on [protected] .my 5 gb data is over so speed should be reduced but my connection is not working properly . It is showing error that remote computer didn't respond.
I will be thankful to you if you solve my problem as soon as possible.
Yours faithfully
Kartik kumar

Dear Sir / Mam

I recharged a voucher worth Rs 29 - 1 Gb 3g data with validity 7 days.
Serial no. - [protected]
But I get only 100 mb data.
The voucher say 1 Gb data...
I also complain before and then i get the remaning data.
Again this problem arises, please help me..?
My reliance no. - [protected]

I had recently ported from Airtel to Reliance. After porting, it jst worked for 2days & later my current number is barred. The reason they're telling is there was no one at my place when they had visited for address verification. Only once they had come & again i dint find anyone. Now Im neither getting incoming calls nor able to make outgoing. From 1 week i dont have my phone number access & so im in huge loss financially too. Please consider this request seriously & help me.

Dear Mr. Shailesh,


This is with reference to your e-mail dated January 27, 2016 for your Reliance Broadband Subscriber ID[protected], regarding service cancellation, billing issue and collection of instrument.


We regret for the unpleasant experience faced by you and delay in response.


As checked in the system, your internet service has been cancelled on[protected] and phone service on[protected] from our end.


As per your e-mail, we understand that you have been submitted you Reliance instrumnet.


We have registered your complaint about billing issue vide Service Request ID[protected] and it will be resolved within 7 days, post which a confirmation e-mail will be sent to you from our end.


Be assured that we will do our best to resolve your concern.


Thank you for choosing Reliance.


Regards,


Firoz Ali

Officer-Customer Care
Reliance Communications Limited.

Sir i am not getting properly mobile network in area chanchalguda, hyderabad, ts, india pls find the solution as well as possible.

I have raised a request for termination of NETCONNECT Broadband [protected] in Oct 2015 through their Toll Free number as their service was very poor. Company said as per TRAI regulation it would take 15 days to terminate. My services were suspended from Dec 2015 though i was paying the bill inspite o[censored]pdating the billing department that i have asked for termination whenever they call me. But i was getting billed regularly. And I too keep paying it regularly. Am fed up of calling the toll free number and asking for termination. Till date it is not terminated. Very poor customer services, complex procedures putting the customer in pain. Am looking for getting refund from Dec 2015 as am not using the service and for the complex procedures they have for termination

Dear si/maidam,
My mobile no.[protected], 4 days before in my a/c balnce was 150mb and
main balnce was 43rs.
but after two days my a/c balnce is nill without calling.Why?
After complain my balance is returned.So thanks for this

Again, dated 26/02/2016 a call came from customeracre, I just received
and cancelled the call without any press key.but my balance is
deducted 30rs.I called chargable cutomer care then amount is
retuned.Again dated 27/02/2016 time 05:52 p.m. 1 rs deducted for VAS
video store without any activity by me.Why? these type events are
always happened.Do your team wants the deduct money anyway and
anytime.


Again dated 03/03/2016 at 5rs deducted at 01:54 P.M. Then I called customer care and talk to about that.my money is refunded but I want to know that Why are these events happening?

Second thing, My data balance 158 mb in previous month dated 31 january is not returned. Please return this.

Dear sir/maidam,

Again today at12:09p.m. my main balance is deducted against VAS HandyGo Sub (massage came in my mobile) without any subscribe.Why?

Please return my balance and communicate the all members of your tem in case this events not happen in future.

Hi, my name is Vivek, Reliance person (his name is Ajay Kumar (ph. no. +91 [protected])) took money from me broadband connection day before yesterday (03/03/2016). He promised me to provide connection yesterday (04/03/2016). I cross verified this person with his manager. His manager name is Madhusudan (ph. no. +91 [protected]). He also told me to provide an amount to him and he will provide you connection. Now Iam calling him, He did not pick up my call and his phone is switched off. His manager's phone is also switched off.

My phone number is [protected] / [protected]

Hi

My outgoing and incoming calls are barred for this sim([protected]). Its saying that "your no is barred, please contact customer service". They suggested to resubmit all the proofs at reliance center. Even they denied to register a complaint for this.

I am using this sim from last 2 years and obviously after submitting all the proofs required. It was working fine. I am facing this issue from last 5 days. My account balance was more than Rs 150 and with tariff recharged recently.

It is really frustrating as all my contacts, Gas registration, bank and card verification, OTP and etc are registered with this sim.

Kindly check as this seems to be some system error as I am using this sim each day. Please help ASAP.

Regards,
Vineet Srivastava
Emailid:vin.[protected]@gmail.com

I got a Demand Notice cum Intimation Letter from Adv. A. U. SAKKARGE on my gmail id. i think its fraudulent email.

As per telephonic discussion with Reliance representative in year 2013, i had already done full and final settlement in year 2013 somewhere around Aug '13.

Today i am being asked to pay Rs. 1205/- again. i dont why. I had asked reliance agent in year 2013 (from whom i purchased my connection) to disconnect my services two months back from original disconnection, but he didnt took any action that time, due to which bills were continuously generated.

After i got the bills, i explained all the issues to one of the reliance representative, and he asked me to clear one month bill and assured me for waiver for remaining period as it was fault on reliance part as services were not disconnected inspite of my reminders.

In spite of all discussions and my full and final settlement, i dont why i am getting harassment notices. Why should i pay for the services which i didnt used and it was not my fault but reliance fault for no disconnection.

Myself Abhishek Kumar...here i have seen many uninformative balance deduction by the RELIANCE COMPANY and here one of mine also...

So today amount of Rs. 24 & 30 has been deducted due to vas activation named "ShotforBiscSub60" & "ShotforModlSub30" (don't know anything about both of this) without my any information nor I have activated neither pressed any button by mistake also and did not ever get connected with customer care also...though I have unsubscribe this service" and also customer care don't have any etiquette that they hold the line for the long 15/20 min then call gets automatically cut with no solution😞.
So please do the needful action asap against this cheat done by the company.
My E-Mail Id- [protected]@gmail.com

Myself J K Arora owns the Reliance netconnect dongle no. [protected]. It got damaged on 30th January and I submitted the same to the nearest Service Centre named NANAK COMMUNiCATION, GANDHI MARKET, AMBALA CANTT., HARYANA on 1st Feb 2016 and after multiple calls and harassment I finally got it replaced on 18th Feb under warranty(after 18 days, not justified).

Even the activation was not done by the service provider and I still had to go to service provider and get it done, which again took 2 days (don't know why it took 2 days to update the new RSN no in the system which is 2 mins job). Finally today I got the dongle in working condition. It means for 22 days in total I was not able to seek the services.

Both service centre and service provider were assuring me the waiver for out of service period. But today when I called the customer care number and asked for the waiver or extension of days for the period of non service, he simply denied saying they can't do the same because I hold the advance rental plan and they can't offer me any monetary waiver. But I would have had the normal postpaid connection, I would have got the waiver.

I am completely shocked for this illogical comment that the person holding Advance rental plan can't avail any sort of waiver and on the other hand person paying every month end can get the waiver. How illogical is this?. Person who has already paid for 3 months can't avail the waiver and the person who has to pay post month usage can get the waiver because he is having some outstanding amount and waiver against that can be possible. Is this justified or make sense from anywhere?

I was told by the service provider that I should get the waiver when I will opt for the advance rental plan next time for the amount calculated for days of non service.

Kindly help me out with any justified reason for not offering the waiver for the advance rental customers.

I have received this email for a connection I had closed in 2009. I do not see the point of getting this 7 years later and would request Reliance authorities to refrain from stating blatant lies i.e. "informed time and again" and "duly received by you". The email is as below
Adv. A. U. SAKKARGE

BA, LLB, MLL & LW

Bldg No B-18, Flat No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune - 411048

Ref. No: - ADCON/MAR/68513 Dated:-02/03/2016

KRISHNA D GUPTA

FLAT NO 209 BPCL QUARTER HIMALAYA HOUSE

BHAIROBA NALA PUNE SHOLAPUR ROAD

PUNE 411013

Sub: Demand Notice cum intimation Letter

Dear Sir/Madam,

Under Instruction from and on behalf of my client Reliance Communication having its office at KUBERA PARK, A1/B18, NEAR LULLA NAGAR CHOWK, KONDHWA, PUNE 411 048

1.My client is in the business of providing Telephone/Data Card service, and you have availed the services, from my client signing the CAF FORM hereinafter referred to as “the Agreement”. As per the terms and conditions of the Agreement, you had undertaken to make prompt payments as and when due for the services rendered by my client and availed by you from time to time.

2. My Client further states that as per the running account maintained by My client total principal amount of Rs. 1201 /- is outstanding against your, CAF No:- [protected], My Client herein has infom time to time requested you to clear the outstanding amount. But on one or the other pretext, you have avoided paying the said outstanding amount to my client.

3. My client further states that they were persistently requesting you to clear the said amount, and thereafter my client has arranged a Pre Litigation Lok-adalat 20(2) of Legal Services Authorities Act, 1987 for final determination . Legal Authority of India issued a Notice to you by post, and the aforesaid notice was duly received by you. (LOK-ADALAT NOTICE)

4. You have duly received the Lok-Adalat notice but you neither appeared for Lok-Adalat in court nor do you pay any amount to my client. My client submits that despite of genuine efforts you failed to pay the outstanding to my client. It clearly reflects that, you are having a dishonest intention to cheat my client for the said amount.

5. My client states that, in spite of repeated requests, reminders and demands by my client you have willfully and/or deliberately failed, neglected and refused, with malafide intention, to make payment of the said outstanding dues, in the manner and within the time stipulated as per the business norms and/or agreement and as such committed gross breach/default in due performance and observance of the terms and conditions of the agreement, further to which my client is left with no other choice but to initiate appropriate civil and criminal proceeding against you.

6. In view of and under the circumstances stated hereinbefore, my client do hereby call upon you to make payment of the said sum of Rs. 1201/- only together with all further interests that will accrue due thereon till date of payment by you to me within Seven (7) days from the date of receipt hereof, (Contact Person : -Irfan Shaikh [protected] E-Mail:-( cro.[protected]@gmail.com ) failing which, my client shall be compelled and constrained to initiate appropriate proceedings, civil and/or criminal, against you without any further reference to you as may be advised from time to time and you will be liable for all the claims, costs and consequences resulting there from, which please note.


Yours truly,

Adv. A U SAKKARGE

Please note: - If already settled or paid, you are requested to please provide settlement letter or proof of payment.

Cheque/DD payments to be made in the name of "Reliance Web Store Ltd ( RWSL ) A/C RIS".

Please Send Cheque /DD on below Address.

RELIANCE COMMUNICATIONS, Bldg No B-18, Office No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune – 411040

BY NEFT

Account Name Reliance Webstore Limited

Account No. [protected]

Bank Name Standard Chartered Bank

IFSC code:SCBL0036084

My phone is [protected].I recharged my account withRs.160 plus Rs.25 to get benefit of 30p/min. call but I have not got the benfit .Please take quick action.

Today in the morning, u resolved our complaint regarding deductions in our account by VAS ShemarooVP and again at 6:27p.m.they deducted 10Rs..Sir, I request u to solve our problem forever. I shall be very much thankful to u.

My mobile no is [protected] and today 3 rs of amount hasbeen deducted due to vas activation without my any interruption.and also i did not connect with costomer care about one month i am very upset for that please resolve these kind of problem very soon.

Reliance
India,
Karnataka

Consumer complaints and reviews about Reliance
Suma P Kulkarni

Mar 4, 2016
Data card Not working from past 12 days
I had complained about my plight with reliance customer service(very hopeless) in a website consumer complaints.in like this ...

"Sir/ Madam

I am having exams now and i have to study with elearning mode. I am facing problems with reliance data card from Sunday 21/02/2016 . Whenever i Connected data card to my PC/Laptop, I get error message "The Remote Server did not respond..." with hybrid mode. The signals are not seen. I had lodged a complaint with the toll free no[protected] at 8 PM Morning for which i had got compliant id[protected] raised I had got a response saying that the problem is due to chennai people or stuff, existing all over India, and will be resolved asap or within 48 hrs. Till now, i am not getting the problem solved. This is happening for me for the 2nd time period.
Kindly Look into the matter at the earliest.


Ph No: [protected]
Data Card no: [protected]"

Everyday since then, I am getting calls from no [protected] and another with a response, mam sorry for the inconvenience, wait for another 24 hrs and all.. Today is 4th feb. i have to wait for 24 hrs for what purpose, to get the problem resolved or keep myself shutting my mouth?

I no longer needed internet usage, So I request you for disconnection.

Please respond as soon as possible.

I have never seen such a worst customer care in my lifetime..when am speaking with customer-care at the time of asking to raise a request for deactivation they are acting very smart and disconnecting the call in middle.This is not first time am facing the problem..this is a regular activity from customer care end.

I have taken a strong decision not to use this service anymore in my life..because the service is worst.

If in case I need any service I will prefer only those who provide customer service properly on time.


If this matter is not taken seriously, i would like to escalate this matter to higher ups(even Mr. Ambani Sir) about this downgraded service.

Thanks

Reliance provide HSD network for reliance 3 data dongle n CDMA sim ... Now I have bought reliance 3 dongle but reliance not providing proper network... At - mankol village ta- sanand dist - ahmedabad they have a tower of CDMA gsm network... But HSD CSMA is closed...so we r unable to use my data on reliance 3 dongle...