[Resolved]  Reliance Netconnect — Reliance not closing connection and adding bill again and again.

Address:Gurgaon, Haryana

Hi dear sir, Thanks for opening such website where consumer can share their pain what they get from fraud service provider in India. Our Indian service provider like Reliance is such a fraud company thats why we have to rely on foreign companies for good services and product. Mukesh ambani and Anil ambani are worst businessman. They are nil in support and services. They even dont care about how much worst services given by their product. they should be shameful for their acts that in greed of money they are just doing fraud with innocent indian people. They are shameful son of their great father. I am consumer of Reliance data card and faced lots of challenge and trouble from the begining of their services and still facing issues while i have quit their services three months back. Reliance 3G internet services are so worst that they never worked at my home location. Even i have tried many times to take help from customer but neither even a single technical person found for help nor my problem ever rectified. I didnt saved lots of complaint number but my last complaint number was[protected] after which i lost my patience of using bad services and decided to close the connection. At last just after few months i requested to close the reliance data card connection. The details are as follows:- rel closure req no:- [protected] request raised on Nov2014 reliance datacard no:-[protected] If my problem have been resolved after that, then i would have not been writing here. But reliance torture continues and even after raising the request for closure, they didnt close the connection. I paid the last bill of november and since then i am not using data card and services are already suspended so even i cannot use too.But they still generated another month bill and when i raised my voice saying that i have already raised clsoure request then they said my connection is not closed yet. I have to raise a new request. I raised one more request the details are as follows:- I talk to Anji- 7-Jan-2015 Request for closure again[protected] this time i noted all the information because i know one time i face this, i will go to consumer court. This thing happened again and they still didnt close the connection and generated one more bill after adding amount in invalid old bill. They confirmed me so many times that my connection is suspended and you need not to pay this bill and your connection will be disconnected in 10 days. but neither my connection disconnected and even i face one more torture of adding invalid bill again and again. Please help me to get rid of these fraud ambani's and help me to get my connection closed. this is last time i ever opt for Reliance product in my life. Thanks, Ajay (Gurgaon)
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Apr 19, 2019
Complaint marked as Resolved 
I closed connection. No more using it.
Reliance Communications customer support has been notified about the posted complaint.
Mar 14, 2015
Updated by ajaysh81
Dear team,
This problem is still not resolved. It was cleared and no bill required to be paid. I have used till november 2014 and till then i have already paid the bill. But after that it was Reliance mistake that they didnt close the connection by mistake.

my problem is still not resolved. I am still getting call from Reliance to pay reliance data card bill while i have raised the request to close the connection in Nov2014 and since then my connection neither terminated nor disconnected and new bill is added.
NOw they insist me to pay the bill while i stopped using data card from Nov2014 itself. By mistake they didnt close the connection and added one more bill. I got surprised and raise the request to close the connection again but they didnt take any action. Why do i pay for which i have not used internet and i had already raised the request to close the connection.
If i wanted to be defaulter then why would i have paid november bill too. I closed my connection and then paid all my dues till November itself. After that executive told me that no more payment is required from your side now. But then they did not close the connection and raised a new bill again.

These Reliance customer care executive are such a bastard that they keep calling and now give defiance on phone. If anything happen to my family or me then Mukesh Ambani and Anil Ambani will be responsible. Additionally these customer care executive will be responsible for any harm to me.

Also Please take some action and get me rid of these stupid people who keep disturbing me just because this is the policy of reliance for not to provide service and keep disturbing people.

Reliance is such a poor company that my internet didnt work on single day well. It takes 30 min to get connected. After that it get disconnected multiple times during usage. Even when i raise complaint, no one ever come to me to reoslve the problem, even they close the ticket without my confirmation.

Now after getting so much tolerance when i quit using connection, then they didnt close it and keep adding bill. I am so much suffering that i will stop buying any reliance product in my life. If this keep going on then i commit that i wont buy even any single product of reliance and guide other to do so.

If problem continues one more week, my next action is to share this problem in TV Media for help.

Regards,
Ajay
Complaint comments 

Comments

Dear Ajay,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Ajay,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Dear Reliance Executive,
Please call me between 11:30 AM to 1:00 PM or between 3PM to 5PM. Request you to call me on same number i.e. [protected]. I checked the but didnt find any call. Please make sure your executives are really calling and not telling a lie.

Regards,
Ajay
Dear Customer,

Your query have been registered with the concerned team. Our customer care representative will get in touch with you on the said timing.

Regards,
Reliance Communications
Dear Ajay,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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