Reliance Trends Complaints & Reviews

Yesterday I have purchased some article from your Asansol store, my value of contact was more then 4000/- but I purchased it in 2 bill with a interval of 30 minutes for that reason I couldn't getting any gift, whare as others those who are purchased article more then 3500/- in a single bill they are getting gift from your store. I don't like at all this kind of system at all. Most unfortunately my little doughnuts was with me yesterday and she was supposed to crying for that reason, I never ever recommend any of my near and dear once to purchase any article from your store.

I bought a t shirt of m size but after 1st wash this is loose like xxl size, two time i go to store to change but they refuse to change. My shoping amount is above 10, 000 and this is reputated brand and there is no value of coustmer. So please take a action to maintain brand value
My no is [protected]

The clothes are not being folded properly after purchasing them with a lot of love and liking...towards the product the customer purchases the product workers are not folding them properly while giving it to the customers.. Almost all branches of reliance trends the people working in the billing department are not at all folding the product .we're receiving crumpled apparel

I have been shopping from different reliance trends shops over the last couple of years. I have purchased items around ₹80000 over the last year, and I was one among the loyal customer ever since until last day where I was a victim of your unethical customer interaction policies from reliance trends Erattupetta.

I was there at the shop by around 7:30pm. Owing to the busy schedule I was unable to try one shirt even though I have picked the shirt along with other materials worth of around ₹5327. But unfortunately the selected size for a shirt was too big because it was made with different kind of material rather than cotton. And after that on the very next morning I reached at the shop for an exchange but my request was rejected and the manager told that it was due to their policies. I found this attitude and approach to the customer is too arrogant. As a paying customer I am eligible for a return with in 30 days of purchase if the tag is intact and for undamaged product's which I have. Even the small online shops are having more user friendly return policies. And I never expect this to happen from a market leader.

I wrote this issue not to reclaim my money or time, but to convey two ideas to the authority. First one is I have decided not to continue shopping with reliance trends any more and I will convey my experience to my dear and nears and make sure that they won't step in to a reliance store ever again. Moreover just want to inform you that you guys are having the worst staff and insane customer policies.

Also, I am attaching the bill and the product photo along with this.

I bought shoes from trends footwear. I saw only one shoe after seeing that I bought it but when I came home and saw the shoes, I found one shoe is completely bad I complained but they are neither refunding the money And neither are giving shoes like that..

Respect sir/madam.
I m jagruti guliana, I purchased a top from Reliance Trend borivali west.Because of covid i could not try at their.But once i tried it is not fitting to me.so I want to change but when I went their guard said that only entry for 2 vaccination person.so Its going delayed.Now i don't understand what to do plz help me.and give permission to change my top.It is un used and with tag also.plz do needful.plz reply me by mail.[protected]@gmail.com.

I have purchased a product on 7 sept 2021 from reliance store in saharanpur. There was a size issue for which I visited the store on 9 sept bt exchange was denied by the staff saying that the system is not working. Then again I visited the store 2 times same thing happened the system was not working. Today I visited again and there was no connectivity today also.. Please look into the matter and do the needful.

I have placed an order through AJIO and order was prepaid. They are showing my order as delivered but the same is not received yet. On raising complaint they are showing that your order is delivered we confirm with logistics but I didn’t received one.

Incident:
I shopped footware in Reliance Trends on 11th of September. On the billing counter, it was informed me that the system is down due to technical glitches and they will not be able to do the billing. They said we will keep your order aside and give you a call once the system is up. They were not sure even the system will up by tomorrow. I agreed and told them once the system will be up I will come and do the billing.

I had not received any response from Reliance Trends in whole one week. I visited once again on 18th Sep and found the shopped product were now unavailable.

When I raised a concern to one of the senior Mr. Sandeep. He very conveniently said that we were busy in mystery audit and hence could not keep your order aside and give you a call back.

My concern:
1. Why they have to hide in audits that the system was down and hence the orders were kept aside. This is just misguiding the audits.

2. The Reliance Trends Nallasopara West outlet was not busy in audit but they were busy in hiding their flaws.

3. Instead of giving false commitments, they could work on better solutions. If the system is down Reliance can not closed down on sales/business saying sorry you cannot purchase because the system is down. They could stop using lame excuses for not working.

4. My 3 year old has to suffer because of their false commitments and unprofessional behaviour.

I was issued a credit note by trends Rawatbhata but it is not working on my next purchase. Its been almost a month and they haven’t resolved the issue

Reliance trends clothing Ongole Kurnool road branch.
Lady staff was rude at changing room
Speaking in absolute arrogant double meaning language
No sense of decency
Staff changing dresses in dressing room
And making others wait
If taken lil longer time using arrogant language and lying back!
Never expctd such indecency at such reputated store where no complaint was able to file due to non availability of manager!
18/9/2021- female staff at dressing room around 4-5pm

Shopped clothes in Reliance trends beside Swagath grand hotel nagole and recieved coupons. Today i came to trends to shop some more clothes, and these coupons arent activated

Mala custi sell KARA CHI AHE

ஐயா, எனது பெயர் V.M.பாலசுப்பராமணியன் (கைபேசி எண்:[protected]). நான் தருமபுரி மாவட்ட நீதிமன்றத்தில் வழக்கறிஞராக பணிபுரிந்து வருகிறேன். நேற்று[protected] மாலை தருமபுரியில் செயல்பட்டுவரும் ரிலையன்ஸ் டிரெண்ட்ஸ் (Reliance Trends) துணி கடையில் ருபாய் 6340/- ல் கூப்பன் கொடுத்து தள்ளுபடிபோக ரூபாய் 4340/- மற்றும் பிலாட் ஆபரில் ரூபாய் 199/- ற்கு துணிகள் வாங்கினோம். அந்த துணிகள் எடுத்துச்செல்ல பேப்பர் பை கொடுத்தார்கள். அந்த பைக்கு ரூபாய் 7/- யை பில்லில் பதிவு செய்ததை கண்டு நான் மறுப்பு தெரிவித்தேன். ஆனால் பில் வசூல் செய்ய பணியில் இருந்த பெண்கள், நாங்கள் என்ன செய்வது சார் கம்பெணியில் அப்படித்தான் வாங்கச் சொல்லியிருக்கிறார்கள் என்றார்கள். நாங்கள் ஒன்றும் செய்ய முடியாது சார், நாங்கள் வேளைக்கு இருக்கறவங்க என்று கூறினார்கள். நான் எவ்வளவோ மறுப்பு தெரிவித்தும் அவர்கள் ஒப்புக்கொள்ளவில்லை. அதனால், பழங்கள் வாங்க நாங்கள் ஏற்கனவே கொண்டு சென்றிருந்த கட்டைப்பையில் வாங்கிய அந்த துணிகளை எடுத்துக் கொண்டோம். இருப்பினும் பழங்கள் வாங்க வேண்டியிருந்ததால் வேறு வழியின்றி ரூபாய் 199- க்கு வாங்கிய துணிகளுக்கான பில்லுடன் ரூபாய் 5/- கொடுத்து சிறிய கேரிபேக்கை பெற்றுக்கொண்டோம். பணம் கொடுத்து வாங்கிய துணிகளை எடுத்துச்செல்ல கேரிபேக்கிற்கு தனியாக பணம் வசூல் செய்து வருவது எவ்வகையிலும் ஏற்புடையது அல்ல. கேரிபேக்கிற்காக தனியாக கட்டணம் வசூல் செய்வதை நிறுத்த தகுந்த உத்தரவுகளை பிறப்பிக்குமாறும் மற்றும் உரிய நஷ்டயீட்டுடன் கேரிபேக்கிற்காக என்னிடத்தில் பெற்றுக்கொண்ட ரூபாய் 5/- யையும் சேர்த்து எனக்கு திருப்பி செலுத்த உரிய நடவடிக்கை எடுக்குமாறு வேண்டுகிறேன்.

On 29.08.2021 I lost my mobile phone at Reliance Trendz, Jharsuguda, Odisha stores. I probably left my phone in the girls trail room and as soon as I remembered about the phone(with in 10 mins as can been from CCTV footage as well) my phone was switched off and I didn't found my phone.

I requested the stores manager to help me with searching the present members, but he co-operated with the just the help that i search the bags of the customers only if they agree but I can't ask anything to their employees. Initially he even denied to show me the CCTV footage but with the help of my local guardian the manager allowed me to see the CCTV footage after 2 hours of the incident.

I lodged a complaint at the nearest police station as well where the police also investigated the footage and got to know after me a house keeping guy (named Nirmal Suna) has entered into the trail room twice and a female customer.

When the police investigated about both of the persons, they found that the house keeping guy, the prime suspect, is a thief against whom there were already some complaints of thefts. But due to lack of proof, police is also not able to do much about the incident.

From the entire incident it was evident that:
1. The store do not have CCTV cameras in the entire store. In fact in the girls denim section there is no camera.

2. A brand like Reliance is hiring people with out and any back ground verification of people.

3. Reliance stores does not care about customers problems as now a days most of the things are dependent on mobile phones.

My lost phone was a Samsung phone, model M31s, cost 23000.

I was the complaint redressal team to take up the matter seriously as its already been 19 days and I have not received justice. Please take up the reginal stores and resolve the issue other wise I will have mail to some other higher authorities or need to take help of social media as well.

Copy of police complaint is attached here with.

I have purchased some pants, shirts, and T-shirts for Rupees 4049/-

Your staff has kept my bag for a long time until if finished my selection. The T-Shirt which I selected is XL size. After coming home I checked my bag and to my surprised, the T-shirts which are in the bag are not the size which I have selected so I went to your shop for a return. But your manager Mr. Sarath did not accept the return and he is trying to convince me by telling me that the TPR(test positive rate of COVID-19) in Kerala is high so he told me that I have to come one more time for returning the product. I can't understand his logic and the concept. Could you please tell me how come the TPR rate will reduce if the same customer is coming to your shop one more time for returning the product? I a customer is tested positive for covid and coming to your shop many more times then your staff and other customers will be infected. If he is really having concern about the TPR rate he is supposed to change the product immediately if it is a genuine case. But instead of pleasing the customer, he irritated me. I am not convinced with the way he treated me. Please arrange for the return or refund for the product as the mistake is not mine. i am submitting the photo of the purchase bill and the product. if you are arranging the replacement the send me XL large size of the same pattern and color of the T-SHIRT. Expecting your reply soon.

Thanking you,

NANDAGOPAL.R
Mobile [protected]
email: [protected]@gmail.com
Bharat Petroleum Corp Ltd.
Cochin.

Sir, I have purchased cloths worth Rs.18038/- from reliance trends at Rampur hat, birbuhm district, West Bengal on 11.08.2021 . On 02.09.21 i had gone to the reliance trends store to exchange the one cloth worth Rs.1500/- (aprrox) due size short at 5.30 p.m., but reliance trends manager ( mr. Provakar routh) denied to exchange the cloth and misbehave with me. i informed to manager that i am coming from Nalhati at least 25 kilometer from reliance trends store, but manager not respond to me and say go come again. In store exchange time not mention. On 9th September again my wife with my son gone to reliance trends store and discuss with manager to exchange the cloth, but manager not respond to them at least more than one hr. then exchange the cloth after deducting Rs.500/- from original cloth price. So i am regret to informed you and request to you please consider my complain against the whole matter. My name is J.P Maskara. My mobile no.[protected]

Yesterday, (14/09/2021) at 6 30 me and my mother went to Reliance Trends, Ulloor, Trivandrum. Bought a leggings for 399Rs. But they didn't give us the bill and they added our product with another customer's bill and gave them discount coupons also and without asking our permission. When we asked for our bill they didn't give. Firstly we didn't understand but when the security guard asked for bill. They told that they have added our product with another customer. What the staff did what purely unethical and customers don't expect such insult and humiliation from a shop. Kindly consider this complaint seriously because staffs should not repeat such action to another customer

Unchi Dukan Phika Pakwan They sales products with the high standard branded name, but quality of products are so poor. Even customer care staff behaviour is rough then product quality. They even don't trust customer or have faith on quality of their brand's.

I am customer of a reliance trends i got 3000 rs coupon 500*6 at the date of 29th august. Today i am here for redeem the coupon but the cashier denying to accept my coupon as there is clearly mention this coupon is valid upto 15th sep. I purchased two garments worth rs 1600 but cashier told me a one garments is already in offer so we can't accept your coupon. But in the term of condition section there is no such conditions mentioned. When i talk back they simply replied its not written there i am telling you its enough. I never accept this kind of behaviour from a service desk. Really very bad experience from your habra west bengal counter.