Reliance Trends Complaints & Reviews

To whom it may concern
In my home town coochbehar reliance trend has opened recently. Their collection is very good. So i also purchased lots of dresses from their. As it is new in coochbehar there was lots of gift on purchase. On last month i purchased worth approx 4 thousand rupees and there was a gift on the purchase but at that moment they couldn't supply the item as it was not available with them. They issued a due slip. Few days back they called me to collect the item. But i have lost the due slip. Today i went to reliance trend but they denied to give the item. I thought as they called me to collect the gift that means they have all the details with them. They even not tried to verify the matter. I felt humiliated and think to go to consumer forum. But before doing that i submit my complaint here. Please take necessary action.
Regards
Joyeeta chanda
Mobile no. [protected]

I purchased a belt of dnmx (A reliance brand) from reliance trends jaipur and i am totally disappointed with the quality of the product i got. It was not a discounted product, i bought it from the new arrival section so that i get the good quality of the product. The belt had boblins on both the side in one wear only and i was like, i paid an handsome amount for this quality. I went to customer service desk of reliance trends jaipur. Then i have to wait for the employee to come and help me out to get the belt exchanged. I asked the csd to exchange my belt, but rather than helping me, he started giving me excuses that u must have worn in wrong way n all and after that he said we dont exchange accessories. He said the belt should be unused then only we can try, but i have a questions how would i get to know that the belt is good or not if i don't use it.
I didn't wear it for weeks man, i wore it once and the results were pathetic. Now i want it to get it refunded with the help of [consumer complaints] because i expect nothing from reliance trends.

I had shopped in kholapur reliance trends on 28th october evening for about 3700 and coupon was issued for purchase. While collecting my bag at counter i lost bill and coupon, so complained at coupon issue counter with mr digambernath, who introduced when insisted. But he did not respond properly and waited for 40 mins. Then didn't do any help. Please check for the entry in ledger where my phone no. Is mentioned [protected].
Hopefully you can help in this.

I ordered (Order# tr[protected] a blue hoodie and received a yellow tshirt instead. I initiated a return request immediately (Return id[protected]. The return package was picked up by delivery boy on 27th oct. To my surprise, i got the same packet back the next day saying "the reverse pickup is cancelled (Awb[protected]. On opening it, i discovered that there was no price tag and the brand tag was tampered.

I want the right product to be delivered as soon as possible

In case you fail to do so, i will file a case in consumer court and will use my corporate and personal circles to spread the poor quality service of relaince trends. Social media would be the starting point where i will dent brand image of relaince trends.

Dear Sir/Madam,

I have purchased on dated: 13th oct 2018, as per the paytm offer (if you purchase through paytm of Rs. 1500/- then cash back will provide to the customer of 1500/- for purchase against paytm mall), but till on dated i have not received any cash yet.

Suresh Moharana
Paytm purchase order Id: 3CBD2590, Dated: 13th oct 2018
Mob: [protected]

My wife visited reliance trends store on central jail road (Bangalore), she stepped out of the store for 10 mins and when she realized that she has forgotten the phone inside the showroom and contacted the store manager mr. Raghavendra with 2 mins the phone was switched.

After checking the cctv footage we got enough proof to prove that the phone was picked up by the store staff and was switched off suddenly when the search began.

I went through the entire footage and it was clear that due to the low count of customers it was clear that the phone was picked up by staff and never returned.

It was a horrific experience for my family as the phone was in a new condition and we know that has been picked up and switched off by the staff itself.

Request you to please look in the matter and help!

Thanks!

Ashish

On 2 nd october i placed the request . On 5th i received the delivery and immediately i requested for return and promised pick up date was 9th . On 10th i called the customer care Again wait for 3 days so that action will be taken but still return not complete . Again on 15 th i called the on 19th new request was taken and till now no action / no resolution .
Since 15 days tired of calling customer care to exchange / return the clothes. But the customer care is always saying wait wait and wait
Please resolve and please pick up my delivery so that i can place the fresh request again
Thank you
Anshu Prasad
[protected]

Dear sir i purchased clothes from reliance trends uttarahalli bangalore branch on 14th october one kurti and one shirt which is damaged i paid 900 rupees for kurti and shirt 1000 rupees so please accept my complaint i am really felt bad about the quality...
2000 rupees is huge mani please give replacement to my clothes
Please see the images how kurti stitching is done please take this issue at high priority...

I purchased kurti and shirt in uttarahalli bangalore branch clothes quality is too poor.. Kurti and shirt got spoilt in one wear only please consider this complaint seriously because for 1 kurti i paid 900 rupees and for short i paid 1000 rupees.. So my 2000 rupees gone waste even i can't wear the clothes please help me to exchange with other clothes please understand 2000 rupees is more money for me pls understand

This is to bring to your kind attention the biased behavior your ground staff/ show room assistants have on kids who are on the heavier side. The incident occurred in your t. Nagar branch on 21/10/2018 when we were shopping for diwali. Truly disappointed by the immature talk and body shaming attitude of your staff.

We do understand its diwali season where they work for longer hours and has to bear with all wandering/ impulsive to loyal customers. But this doesn’t give them a free license to pass derogatory comments on a 10 year old or on anybody for that matter based on their physique.

Instance 1- we reached the kids section and asked the ground staff if she can tell us where we can find ethnic wear for 10-12 year old? To which she glanced at our kid and immediately said for her size you can’t get in kids section better go and check in women section next floor. We were truly alarmed by her rude answer, but as we had come for festival purchase and didn’t want this comment to make our day bad we proceeded without talking back to her.

Instance 2 (With another ground staff/show room assistant) - we completed shopping for her and came back to kids (Boys) section to get dresses for our son and their cousins.in midst of selecting apparels my daughter got excited and asked if the track pants are available for 10 year old?. To which the ground staff/ show room assistant replied in an annoying tone that the pants are for boys and not for girls, if she wants to get similar ones can check in second floor ‘medium’ size. Our daughter got very upset and stood beside us in verge of tears.

So this time we lost our patience and politely asked her not to talk about size here. After we paid the bills we did meet the store in charge and shared with him the humiliating experience we had to ordeal. We also highlighted that our daughter is not that fat and some of your dresses may not perfectly fit the age tag given so there is a way to guide the customers rather than judging them by their physique.

For a multi brand shop like ‘trends’ i just have the following requests to you –

· employ people who are educated and can really guide people in making a choice

· experience with them also decides our future visits, we would have surely left the shop without buying any apparels if we had not selected any dresses before

· if they can’t guide us they can stay calm, oversee what we are doing rather than passing discriminating comments that it’s not my size or it won’t suit me. We can get dresses for others as well so please allow us to shop in peace

· your size guide for each brand and dress changes so if possible educate them about it

· sometimes your apparels doesn’t match the age tag given, we picked a 7 to 8 years top and believe me it wouldn’t even fit a 4 year old normal kid. Yes, we pacified our daughter showing the same and this mere size tag will never decide person

· most of your apparels shows the obsession with thinner frame even for kids range

On the whole we are disappointed with the experience we had, will definitely not shop in any of your branches again and recommend it to others.

P. S. We don’t want to name any particular person as we feel it’s the general attitude or culture that your branch is nurturing.

My Name Manikandan, Chennai.

I bought the dress in Reliance Trends, ECR branch in Chennai and sent to Delhi.

But the dress size is small.

I told the age and show the photo while purchasing and ensured the exchange procedures. They assured the size match, but it didn't match.

They also said can exchange within one month in any branch all over India.

But when my relatives approached the shop in Delhi, They are saying that some technical issues, not showing the number online.

Calling the shop on daily basis more than 2 weeks. They are keep on saying reasons like kids and still not exchanged.

Contact number of Delhi Branch - [protected]

Note : I have attached my bill in the same complaint.

There is nothing called a free lunch. We buy at nalli silks who never offers any discounts or sale offers. No issues.
Reliance trends new shop at iyyappanthangal (Chennai 6000056) claims they have some offers and coupons!
If you cannot afford - don't give anything.. I pay for what i want to buy
If you offer a coupon or cash-back of some kind — keep it genuine and not try to pull a fast one on customer.
I bought for ~rs7500/ got some 4000rs coupons that cannot be redeemed till november... That too... If i buy for for twice the value — that means i need to spend rs8000 to get this offer. What other catch is there, only will be known when i try to redeem it — surely i will not try!!!
If you don't want to give don't give — that is fair — don't leave a feeling of you are smart and customer is gullible..

I had ordered in reliance trends site.. They were running few coupons.. Used those coupons and ordered.. Now nearly 5 of my orders were returned to their warehouse without my intervention.. Now they are telling to re order.. They cant send if they send to warehouse it seems.. Have i asked them to return.. Is it their wish to deliver or return.. Then y are they running site.. Irresponsible people

Your sales person told i wil get cash back in paytm mall app if i pay through paytm.. I paid 3404 ₹ through paytm in reliance trends shop but did not recieve any cashback coupon as they mentioned during bill payment... My mobile number is 8667578*.. I purchased on 19/10/18 at ambattur reliance trendz showroom... Thank you...!!! So is there any chances that you can resolve this issue!!!

Hello I just received my parcel nd dungaree is missing . I ordered sweater and a dungaree from which I only got T-shirt nd sweater. I just wanna get my dungaree or wanna replace the product...
Please solve the problem

I called customer care and they are saying that their system is down and call them later. I want my money back or I will return the product

I purchase a john player branded formal pant size 38 waist size. The size is not fitting prperly so i go to ur reliance trnda shopping mall that exhange the size they say that their are no size available yet so i request u to refund my money they didnot do it so i requst u to take action of it and refund my money and behavior of the service boy are not good they work it there but they dinot know what size is available there they give me wrong imformation so please requst u to refund my money

I ordered 4 items through online on 20th september 2018 and 3 items got delivered on 26th september 2018. Later, got message from reliance as other order will delivered by 28-29 september and suddenly today without reason i got a message that the order was cancelled and the product is to be partially returned. I want my product to be delivered. Return id:00515130

I purchase a john player branded a formal pant from reliance trends in jorhat assam the size is not fitting when i go to the home and wear it then i go to the relaince trend that change the size but ther is no available size so i request to the customer care boy that there is no size available so i request u to refund my money because other quality pants are bot goods there i suggest that they refund the money so i requst to take action. name :nitin tanti. address : rowriah jorhat assam 785004 phn number is [protected]

My account got debited for Rs.6452.04/-
thrice but bill was not generated. The counter person asked me to pay with other card and I have paid it. He told me that the amount will be returned within 48 hours. But, the amount has not been returned till now. Please resolve the issue as soon as possible. Shopping place : Reliance trends, DB city Mall; my account number which money debited : [protected]; my mobile number [protected]/[protected]

I visited trends chrompet chennai and purchased for 3604 rs. I am suppose to get 250 rs discount for 999 rs purchase at least but it was not given and no one spoke properly. Billing representative was harsh and saying there is no discounts. Please resolve the issue and do the needful. I need refund as well as a proper action against trends for cheating customers with fake advertisements. Thanks