Reliance Trends Complaints & Reviews

I dr lakshya singh went for shopping at reliance trend bikaner on 20/8/2018.
We had done purchasing of rs 6980approx
On purchasing of rs 3449approx there was free milton casserole. (Scheme)
But none of the worker told about that what is yr choice.
Whether 2 milton sets on purchasing one more item.
They just gave 1set and coupons of remaining amount.
I want 2 milton set by diving the bill in two half's.

I have ordered a set of Kurta with Plazzo along with a jeans on 14th August and my ID is TR07108666. it is delivered today on 21st August in very small box. And I am surprised and shocked when I opened this small box, there were only two items one is my jeans and another one is the Pink kurta only and the Plazzo is missing. I mean how can Reliance be so irresponsible with its costumers. I have given a complaint in customer care and hoping for getting my Plazzo back. Reliance you have to be more careful and have to take the responsibility for good relations with your customers. I am really very upset with this and now today onwards I'll think twice to order something from RT. This is my first bad experience from up till now with any of the shopping site. Really very upset. Hope you'll short it out ASAP.

I ordered a kurta set consists of kurta and legging but only kurta got delivered then i called on the customer care number they recieved the compalint but not take any action again i called they said they will refund the amount for the legging that was not delivered then they gave a last date till 20th august i called again on 19th they said i should wait till 20th its already 20th they have given me no information on the order.

Jo store-person bill kar rahe the unhone humara bill miss kar diya or gali-galoch or misbehaving ki.
Agar staff se humara bill miss ho bhi gaya tha to bhi unhe humari help karni chahiye thi, per vo to ladne laga.
Humne 14 august ko 3 shirts li thi unme se 1 me manufacturing defect tha. Jab change karne ka process kiya to humara bill gum kar diya or koi help bhi nahi ki.

While i came for exchange of cloth within stipulated time for size different but same product then reliance trends manager mr. Amit kumar goon misbehave with us and told to us wait for at least 2 hour otherwise product can’t be change. Very rudely talked with us. I am very old customer of reliance trend. This is very bad experience for me. Kindly look into matter.
Mrityunjay

Hi my name is vipin and on 4th of August I shopped few clothing including a shorts.
I wore that first time on a office outing on 12th and I tore off from the back side from the stitches.
Same day I made call to reliance trends number and they assured me that they will change it as I'm a frequent buyer and it sounds like a product fault.
I visited store on 14 and they asked my to buy new shorts as they will replace the defective one but after few minutes they denied that they can't do this.
After a long argument they agreed that I have to shop worth 1000 more and in addition they will replace my shorts as well.
I'm totally shocked what kind of service it is.
I have been a frequent buyer but this is disappointing.
Please help
Call me [protected]
Shopping from reliance trends Jaipur GT Central.

We have bought a cloths from reliance trends after paying money to cash counter we have received less item from the total paying bills after we went to complain to manager we have received missing item from cash counter we have complain against this issue to manager but we have got only excuse from them

So customer have suffered a lot to this mistake
And paid already twice transportation to resolve this isssue
Kindly do need fully to this matter and give good revert to client reply

I would like to share i visited kormangla store and i was shocked to see such kind of worse situation over there. I found the sales guy both (Male and female) in the trial room. I spoked to the other sales guy regarding this so they said the store manager is aware but he is not taking any action. And the store manager was video calling some person. It was really a pathetic situation to face in such a big format. Kindly look into this matter.

It was very bad experience i have at pathankot retail store i along with my wife went for purchase on 12 aug mr rohit thakur has spoken abusive language and even don’t stop speaking bad laungage i immediately called manager and told us about all this incidence but their was no other action has been taken by any of person.
Mr rajat store manager assured us for taking action.

I want my parcel as soon as possible please help me this is my oder number tr06800194 hope so u will help me. On 1of august i order now it’s 12 of august i’m not satisfied with your service i always shopped from ur store it’s second time i start online order but you make me sad this thing is not expected from you please dehliver it so i will start faith in u hope so you will check it out and help me.

I got very bad experience during my shopping at trends bikaner raj. Sales men informed me about the offer and discount. So that i choosed some clothes after spending an hour. But when i came for billing then billing persen denied to give discounts. I was so amberashed. And i could not complete my wish to purchase the selected clothes.
It was big harassments for me.
Plz. Take necessory action and give compensation for my harassment
Thankyou

I have ordered 10 products in reliance trends official website on july17 2018 but i receved 5 products only, suddenly i have raised complaint with customer care on july 23 2018, they aplologized and keepon apologizing till now but today aug 10 they closed my complaint without any transperancy they are saying all products delivered which is not i have submitted all the proofs i have but its all gone waste with this fraud group. Never go for bulk offer purchase with this group. Not trustworthy not responsible for my loss. They will simply apologize till your death.

[protected]
Place: Purulia

Dear Madam/Sir,

I, Mrs. Debapriya Chatterjee, went to purchase some garments yesterday from your reputed business outlet named Reliance Trends located at Raghavpur more, PO+Dist-Purulia, State: West Bengal, PIN- 723101.

Yesterday, at about 8:00 p.m, I purchased a total of 16 No. garments, the net bill of which was Rs.6455.08 only. After then I returned my home and found one Palazzo, bought from your Reliance Trends, is deffective i.e. torned at 5 different places. As it was 9:40 pm, I could not able to step at your counter to change that damaged article yeaterday.

On dated[protected]next day of purchase) I went to the Reliance Trends again at about 2:00 pm to exchange the said defective Palazzo. At first, one gentleman, at counter, verbally assured me, that It will be exchaned by them and instantly issued me a token vide Sl No.677(photocopy attached herewith). I was then directed to meet at Customer Service at there. The duty person, observing the garment, directly denied and refused me about exchanging the same. His excuse was that, they never sale any torn garment, they check their garments at several points, it is not their fault; the entire fault is mine, I may have torn it while using or it happened due to rat-bite etc as per his logic. He actually wanted to establish that I am telling them a lie.

I then, went to the Manager, posted there, who suddenly agreed to exchang after discussing with the sales boy but unfortunately, within a minute they just turned 360 degree and refused to exchange. Instead they adviced me to meet another Manager who described me about the theoratical part of process of checking of garments. These all were just happened to establish that the fault was not from Company's part; its from my end.

I wondered; the incident, happend yesterday, was very much harassing to me, as well as dishonorable also.

Being frustrated, I launched a complaint today to your Customer Care Centre, desribing the incident happended yesterday. The Complaint ID is 2217310.

Now, I am expecting your kind intervention about this matter to establish the real fact, the truth, the reality.

Please note that, I shall compel to lodge a complain at Department of Consumer Affairs & Fair Business Practices in case of any non co-operation found from your end in this regard.

This is for your kind information and perusal.

Thanking you,

Yours truly,

Mrs. Debapriya Chatterjee
Doyel Villa
L.K.Mitra Street
Garikhana
Purulia
West Bengal
PIN 723101
Contact : [protected]

I have order product with Order Id: TR06965853 which was scheduled to be delivered on 9th August, 2018 and it did not get delivered. The unfortunate part is that I kept repeatedly complaining and informing with Reliance Trend Customer care that I am not receiving any call from delivery boy hence kindly trace the product but all they did was sending cryptic messages that product will get delivered by end of 9th August, 2018 which finally never happened.

This company seems to be cheat. Avoid online shopping from this company.

At trends gangtok, there was a kiosk (Online). As searching for products online i also opened other pages and started to browse. But as utter disgrace one fellow staff (Afzal khan) came to me and started speaking so rude. As a customer or as a indian we speak with respect to each other. He started like (Tu tya kar raha hai edhar). I was so angry but didn’t say anything as i didn’t wanted to create a scene. Please let him know that only through customers he is getting his daily needs and teach him some manners. Such a bad experience.

I had purchased a jeans of 1895 it was 50% off so got that for 947 size 30.
On 8th i went to exchange for bigger size like 32.
To my surprise i got an totally different texture/ pattern jeans, plus the cost increased to 1229 i had to pay rs.282 extra for just that you ppl didn't had short of size.

Is this the way to behave or handle customer, upon your cash counter ppl as say that is rule madam.

Highly disappointed. I would definitely will not prefer to purchase

I had selected items worth approx rs 2550/- from the reliance trends outlet in phoenix mall, pune. The billing staff informed me that in case i were to an additional shopping of rs 500/- i will be entitled to a gift voucher set of rs 2, 000/- with rs 1, 000/- for online shopping and rs 1, 000/- for in-store shopping. No other information was intimated.

To avail the offer i purchased three other items for an overall bill of rs 3, 749/- (Bill no c#60382872 dated 08/08/2018). Consequent to the payment i was directed to the customer care office where i was handed over the vouchers. On reading the terms and conditions it was evident that a further shopping of rs 4499/- (Rs 2499 online and rs 2000 in-store) is to be carried out to utilise the coupons.

Misleading information resulted in wastage of nearly 45 mins to resolve the issue. The details were conveyed to the store manager mr joseph who expressed his helpless and passed the blame on to the staff with a promise to ensure that they staff briefs the customers in details in future.

Conduct of this nature is unbecoming of a brand of reliance and amounts to cheap practises amounting to cheating by misleading customers.

I have purchased a trouser, it's colour had fade away i have complaint about it, staff are rude and bad attitude toward customer nitin kamble with no fear challenges me to compalint about him he shows his id card and challenges me to complain i have been following up about my trouser buy no response worst experience i would suggest reliance trends it's not worth spending time n money ahameful disaster ambani management

This is regarding service at reliance trends store in rae bareli up-229001. Two ajio brand shirts were kept in the section offering 60% discount, but when i reached at the payment counter the cashier refused to offer discount and told me that discount is not valid on these shirts. Then to clarify this he called ajio brand section team leader name - mr. Rishi, where he started making excuses and told me that the offer is ended, then i asked if the offer was he should have removed those shirts from there rather he started talking in a very rude and arogant manner, as a customer for me it was embarrassing. I was there for shopping not for embarrassment. If this is the service of employee’s towards there potential customer then its a matter of serious concern.
Its a request to do something for the betterment of customer service.

All there staff /sup./dm all staff are making the false commitments to the customer. My refund supposed to be done into my bank account but this wasn't done they are providing false transaction id which is not recognised by my bank.
I have been chasing them for almost 3 months now... No response
Pathetic customer service by reliance trends.

Every time i tried to contact customer care they give me an assurance it wil be done at earliest and all however its never done till now.

On my last call last month your call center lady said don't worry issue will be resolved and you will get your money.

Will get back before 6th jul'18. On 7th i had to call to the center again as there was neither any response nor any call back i received from reliance.

When i spoke to the staff again same old story was repeated please wait till 15th will get back before that...

Is that the only work left for me to do... They dont care about thir customer no body attends to the customer or to solve their query.

Its 90days already and still i am waiting for my refund to be done in my bank.
All are making false promises.

Worse call center customer service i ever experienced.

Is there any reason for not refunding the customers money??
Can one person tell me what is this??? Or
All are same making false promises to your customers from your agent level staff till the ceo of your company this company???