Reliance Trends Complaints & Reviews

Hi, This incident took place on 1st of Janurary'16 at Diamond City Mall - Nagerbazar (Branch Code - 8139), Kolkata. While giving merchandise for billing, Cashier named Chandan told us that, one of the merchandise is not taking discount in the system, so we have to purchase the same on MRP or we have to leave the same at the counter. When asked to check the same with respective department, he denied straight away and said that, he will not able to call anyone at the cash counter for validation, we have to go and find the person and ask for exact price. He also told us that, either we have to take the garment in MRP or we have to leave the same at the counter itself. When we asked him to call Department/Floor Manager for Complaint, then he said that, he doesn't know where the DM is and we have to go and find him at the Customer Care area. we are a regular customer of your shop and this kind unprofessional/rude behavior from a sales person is highly unappreciated at the store. While contacted the DM, Gurdeep Singh Walia (Contact No - [protected]), he called that Executive (Chandan) in front o[censored]s to apologies, but the executive denied to do so, even he said that, he has not said all such things and we are lying. Even the Department Manager could not say anything. Then we left the store without buying anything and decided complaint the incident. We felt very insulted and humiliation that day and thought of putting across to you as a serious complaint expecting strong action against the employee. Looking forward to your response and action. Regards, Anusree Roy Chowdhury/Prosenjit Raha Contact No - [protected] Reliance One Card No - [protected]

Customer ID card [protected] (registered phone number [protected]) Dear Sir / Madam We are regularly visiting and buying cloths as well as shoes from your Reliance outlet of Sambalpur. We have dome more than Rs 1, 00, 000 purchasing from your outlet in last three years. We were given card also one we used to get points on the same. About 2-3 months back we visited the same Reliance out let and did purchasing of Rs. 11304 that day when I inquired about my accumulated points I was told that there is nothing in my card. I was surprised as we did not redeemed any point. Than they made a new card and I did purchasing of Rs.11304 probably in the month of september or October. After one time use one of the Jense pent (Sin Brand) I observed that the stitching started coming out from the pent. I live in Jharsuguda and Sambalpur is about 50 KM away from here. Abut two months back one Reliance outlet is opened in Jharsuguda also I showed that pent to this out let laso but they said Only Sambalpur outlet can help me. At that time I stopped using the cloth. Unfortunately I could not visit the sambalpur outlet for last two three months. Yesterday when I visited the Sambalpur out let and discussed about this issue I was told that they will do stitching with same thread and when I received the pent it was different thread which is not looking good. When I discussed with the staff and the Manager Kripasindhu Maharana he said this is the best I can do. I should have come within 1 month if the defect was there. The way he talked I didn’t like. Fare enough he is right at his point. Now the point is if normal thread is to be used, than I could have done the stitching at Jharsuguda itself why I took this pent to Sambalpur. Now I have two option 1. Use the pent in as it is condition 2. Scrap it. I would like you to let me know what should I do. Pl. do reply. Thanks and Regards Lokesh Kumar Sharma General Manager Vedanta Limited Jharsuguda Ph [protected]

On 5th January 2016 I have purchased clothes in reliance trends for amount 1982.30 INR and I used ICICI card to pay the bill. First they tried and said the transaction got cancelled and they swiped again and said it is successful, but the amount got deducted twice .Need the amount to be credited... Details of the store: Reliance Trends Axis Mall, Action Area - 1 C, CF - 9 New Town, Rajarhat, Kolkata - 700156 Ph No[protected]

Myself Muhammed Riyas brought a pair of wood land foot ware from kowdiar two months ago on November 2015 now the stitching of the foot ware had break and the shops is unusable as I returned the foot ware to the shop they were unwilling to take any responsibility and they are insulting me to suffer what ever losses I got even though my foot ware covers guarantee. If you don't take any necessary steps I will provide a complaint in the customer court and post the bill and my complaint public ally on to your social media page My details Muhammed Riyas Phone number [protected] Shop details Reliance trends kowdiar Mail Id trend attributes. [protected]@ril.com Phone [protected] [protected]

My card number is [protected] On 1st Nov 15 I purchased for Rs 7200/= for which I got redemption coupon of Rs 2000/=. I lost the coupon during recent flood in December in Chennai. Fortunately I saved the bill (refer attachment). I approached Shop Manager Mr Karthik Balakrishnan to get the help in this regard. He mailed to customer care of reliance trends (karthik.[protected]@ril.com) requesting them to clear for giving redemption with reference to Bill which I have. There was no reply from customer care. The last for redemption was extended to 22nd Dec 15 and then to 27th Dec 15. On 22nd Dec 15, I also mailed from my mail id to customer care asking for help. There was no reply. On 27th Dec 15, I went to shop and along with shop manager, I called customer care by phone. The replied that they will be taking action with 24 hours, but till today there are no action. Today when I called customer service, they informed again the action will be taken with 24 hours. They said the reference no is 1261737. In this regard, kindly do the needful to provide me Rs 2000/= redemption with reference to the bill which I have.

On 30th December I have purchased clothes in reliance trends for amount 2140 and I used iob card to pay the bill. First they tried and said the transaction got cancelled and they swiped again and said it is successful, but the amount got deducted twice .Need the amount to be credited

I was charged twice for payment of rs.1402 and I was assured that refund will be processed within 2 days but it's been over a week now. No refund processed yet.

Coupon redemption at ambattur outlet communication log, not able to redeem ₹ 4, 000. We seek your good office to redeem with fresh purchase

I purchased total 12000 rs during scheme, if you purchase 3000 you get gift coupon of 1000 free. Its validity is 23rd nov to 09th dec 2015. But some how due to emergency foreign tour i forgot to use these coupons on time. During this time duration i couldn't find any call or message alert from reliance trend. I went there on saturday but they didn't understand this thing and i loose 4000 rs as a coupon. Coupon serial no. 0844337 0838438 0844338 0844335 0844336 0838439 0838440 0838437 Kindly do the needful Thanks & regards, Raju chakravarty Jamnagar

Even after mailing you all the necessary information, i have not received any positive reply from, your end regarding the same till date. Card no Name of Card holder Points to be transferred from ---1770 (last four digits of card)---Mobile no-[protected] Points to be transferred in ----[protected] (card number)---Mobile no-[protected]

I brought a track pant from your shop on 13th december 2015 by seeing the price tag where it showed the size medium, after coming home i teared the bill and threw it, when i wore it it was bigger in size and when i observed it was written large on the back of the apparel, so i recovered the bill and pasted it and went back to the store at 1:30 pm after looking at the problem the watchman showed me the way to customer service area, after waiting for 10 min a girl said wait here for 5 min i waited then a guy came and looked at the bill and asked someone else to look at the problem like that it went on like that for 40 min then they said to contact watchman and bring a receipt from him then back to the customer service area then back to bill counter then again to customer service, like that i wasted a lot of time there and at last i didnt get the product i wanted, means i didnt get the size i wanted but i somehow managed and took a small sized one and came home.My problem is the bill desk and customer service area a bit far from eachother and your staff are very careless about the customers and they were very busy with their mobiles and what not felt like quitting shopping her again. I usually shop at Malakpet but my fate i went there i usually buy all my sportswear stuff their since 6 years but its very disappointing thing from your part. I hope you will solve this thing ASAP.

Heloo sir i buying dnmx jeans jacket large size from relieence trend at rajkot gujrat.i was very happy after first time i wearing it.but then after i dissapointed becoz the small small cottens r detached from the jacket and it looks very bad any looking very cheap product..i buy before one month and wearing only two times i m really disappointed about quality of product i m not happy now sir i alwyas buy from relience trend and dnmx items but this time not happy ??now wht can i do i cant wear it can u replace my items ?? i have no bill becoz almost one month passed away..??? can u help me regarding this ??? NIRAV PATEL;-[protected] [protected]@gmail.com u can contact me i[censored] think this is necessary from above contact information.

Hi, I am Mukesh. As per the condition mentioned in the Reliance Trends Kolkata, I purchased goods of Rs.3000+ and got a Gift Voucher amounting to Rs.500. I confirmed from the customer care desk located in the store if I can encash that voucher in Bangalore Store. I was confirmed that, yes this can be redeemed any Reliance Trends Store across India. The coupon was valid between 12th Dec and 22nd Dec. 2015 and hence I wend on 13th Dec to shop and get it encashed. In the store, at the billing counter I was told that this voucher is valid in that particular store only and not anywhere else. I believe this is quite usual in Reliance Stores, earlier also I faced a similar issue with Reliance Digital. Please guide with proper resolution.

Respected sir, I, Pratik L. Monpara ( City- Rajkot, State- Gujarat) is having the Reliance One card ( No- [protected])for the shopping. As I frequently shop in reliance, my wife is also having a different reliance card. But by mistake the reliance one card of my wife has been misplace and this card is having approx 769 points. When I told the same to the staff of releiance, Rajkot, Gujarat ; they had informed me that I have to write to you to transfer the points that are already credited to my wife's account to my account. So its a humble request to transfer the points of my wife- RIDDHI MONPARA (MOBILE- [protected])(Last four digits of the card are -1770)ACCOUNT TO MY (PRATIK MONPARA, MOBILE-[protected], ACCOUNT CARD NO-[protected]) ACCOUNT AT THE EARLIEST.. If transfer is not possible that suggest me any other way so that I can use the points of the above mentioned misplaced card. I have mailing to [protected]@ril.com for many times but till date not received any reply regarding the solution.

As its very diplomatic experience in your reliance trends newly opened outlet in hoshiarpur punjab. We were very warm welcomed with punjab tradition sat shri akal. Sale staff also very attentive but my bad experience starts when i reached cash counter slow speed for billing makes me annoyed only one person on billing counter no one was there to help him in folding apperels and to pack them only single person had to do billing and packing and again counting. After this next step at exit security man has to check my bag he was using so embarrassing language that i am feeling that i had done something wrong by purchasing from reliance trends. I just request him to please check fast as already your cash counter was very slow and i am late because of that . But he didn't explain me your company rules politely he speak to me so harrashly that i felt ashamed . I felt that when i enter in your outlet i was welcomed and once i purchased i have no right for favours from your security. I complained only because i felt insult as i am very frequent customers to many brands. Regards Avtar singh ([protected])

Mr.Upendar in Khammam, telangana branch asking for card to add points. He says card number availability is of no use, istead card is required physically. I do not understand what is the use of missedcall for card number

I had bought a kurti for an available credit note. As the lady to whom I wanted to give the kurti, the size was not fit to her. And when I had a conservation with the reliance trend manager, he talked very ridiculously without evenlistening to my complaints, even the staff didn't had any manners, when I wanted to talk to the manager he was on the shop floor but the manager was avoiding me instead of facing me out. I just wanted that the size to be changed as it didn't had any defaults and I had given the even the tags to him. The name of the manager is Mr. Nayak and the reliance trend brand is located in Empress mall, nagpur.

Dear team, Today I have visited Bhayandar branch maxus mall your shop. I am very disappointed the way your mismanagement is. I was standing there in a queue almost 45mins just to use that voucher of 500 off. There was only a single person handling billing and he only doing packing, he only removing the tag from all the cloths, there was a huge crowd atlest you have to make there stand an 2 person for a back support and extra billing line.

On 27th -nov- 2015 purchased the Peter England shirt at Rs.1604/- at the reliance trends Gulbarga .After payment of the bill cashier handed over package of someone else package, As i was on bit hurry i did not check the whats inside in the package at the cash counter.After i reached home i checked the package then it was a shocker as my package is replaced . The next two days i went to my home place to Hyderabad and returned on[protected].And then immediately after landing on Gulbarga i approached reliance trends hoping that i would get back my shirt. When i approached the reliance trends, they failed to assure me to give back my package as they were saying that video footage is not available due technical reasons. I approached the reliance trends few days later, they kept saying same thing that video footage is not available. I have the proof bills purchased with myself So hereby i forward my complaint to you, hoping to get my shirt back.

We have purchased from reliance trends, jamnagar, Gujarat store worth rs 6333/-in the month of October and they provide us gift coupons which can be used only in December for 1 week, up to 8 th DEC, by mistake my coupons have misplaced somewhere n I have all other proof of purchasing, bill, payment receipt etc. Even if. Company does not providing duplicate copy of this coupons. As well as when I ask for this to the staff, their behavior with us were too rude. Not expected from this reputed company. There should be some provisions to protects rights of genuine customer.