Reliance Trends Complaints & Reviews

Sir, I have purchased a trouser from Reliance Trends ambiance mall GGN, trouser was under size (30" waist) and i had not seen that because trouser had placed at 32" waist row, because of very long line in front of trail room, I did not try my trouser. next day I called on customer care for exchange which is mention on bill, they replied to me their have no problem please come and exchange your trouser, without discussing any condition. After reaching the store they told me we can't exchange it because you must exchange same price, same brand, same type and same colour. but their have no other trouser of same colour, my trouser was black and their have only blue, they did not agree on them, I request to billing people and his team lead they were not answered me properly and not exchange the product. some people have exchanged their jeans in different brand but they had not agree for my trouser.

I visited reliance trends on 15/8/15, in C21 mall [protected]@11am so that there won't be much rush & at that time even there was no staff at the trial rooms.I picked few dresses & went to the trial room but after 5mins a customer started shouting & passing degrading comments over taking time, when opposed for using bad language two of the staff came and instead of handling properly pushed my stuff out of the trial room along with the customer pushing me out.I left that store & now no friends or relatives of mine visit reliance trends anymore.

Hi, My name is Ritu Gupta. Last Saturday i went to Reliance Trend in Meerut. I selected 2 Items there was mentioned that If you purchased the 2Item then each item will be Rs 249. now ever i went to cash the payment at cash counter. Cashier told me please give me Rs. 590. I shocked why? I told to him the total price is Rs 498. I made him clear that please read you instructions which you mentioned in the price board. they were saying that online reliance trend offer has been changed now. But i said why you didn't update here. He told its not our issue. Its the IT department problem. Then why they are making us fool and why wasting our time. Thanks, Ritu Gupta EmailId:[protected]@gmail.com

The Billing section of Reliance trend- MG Road, Thrissur, Kerala is horrible. This happened on 2/8/2015 .They are very slow in response. There also shortage of trail rooms for both men and women.so more time is required to finalize purchase as we need to try the product. many times you just get fedup and drop the idea of purchase. bathrooms are not maintained well enough. kindly look into the matter so as to prevent loss of customers.

I did a shopping worth 3500 in Reliance Trends, CMR Central, Visakhapatnam on 11th April 2015 and in which one black Lee Cooper phant worth 1900 is a damaged piece which looses its color heavily when u just kept in the water. I went to the store on Jul 10th when I came from Chennai, they checked it by keeping it in the water for sometime and as it is loosing its color they said they will change it, but as they are out of stock they said they will give me a call once it is available. After that I called them twice in a gap of 5 days but they said manager is not available, once he is available they will revert me back. But no reply from them till now.

Its a humble request to take major steps against a employee of reliance trends store of silchar who is frequently harrasing my sister through the mobile number provided out there for membership details. I have his number but don't really have his name. We purchased a lot of things recently from there so a member of the store approached and asked to provide our number so he could contact if any offer available but he used our number personally and is texting frequently which is causing a lot of disturbance. Please, its a request to you to set a enquiry or else we will need to seek help from the police, and i guess you dont want to spoil your stores reputation.

Its a humble request to take major steps against a employee of reliance trends store of silchar who is frequently harrasing my sister through the mobile number provide out there for membership details.
I have his number but don't really have his name.
We purchased a lot of things recently from there so a member of the store approached and asked to provide our number so he could contact if any offer available but he used our number personally and is texting frequently which is causing a lot of disturbance.
Please, its a request to you to set a enquiry or else we will need to seek help from the police, and i guess you dont want to spoil your stores reputation.

Dear sir,

We made a purchase for over rs. 2000+ including shirts and chudidar set from reliance trends, vijay nagar bangalore on sunday 26th july 2015.
Bill / cin no: u01100mh1999plc120563, dtd:[protected]
Item name: avaasa kurtas; ean#[protected]; eoss pre14 flt 50per
This item was having tag price of: flat rs. 399 and actual mrp rs. 899
But the billing amount on this item was 889 - 449 = 450 / - which they mentioned as only flat 50% off
After payment was done, we found out the mismatch in billing price and tag price of kurta.
Immediately then and there itself in billing counter we enquired about the price of kurta.
Employee in billing section told us this item is having only 50% off, the tag price mentioned in it was older one and offer has changed to 50% now.
So we asked them why can’t they remove or make changes in the item if the offer was changed.
But we did not get any proper response from employee who was there in billing section.
As we were not convinced by this we asked for cancellation and amount refund. But he refused to do it so.
After roaming and asking for a senior person here and there in whole shop then we got to approach reliance trends manager about the issue.
We explained about the item price and asked for the reason behind it.
He is easily mentioning that the tag price was older offer and it was missed to remove from it.
As per offer board price, this kurta has only 50% off.
Even after we mentioning several times that customer will look for the tag price which is there in the product; he was not accepting that.
So we asked for the cancellation of kurta from billing and amount refund for it.
He initially dint agree and asked us to take some other item for same price. But we did not accept that and we were firm about our decision.
So after a long discussion between us he finally agreed to refund the amount which was billed for that kurta. At last he gave us rs. 450 cash on hand.
It was not only about this item, we faced same for some other item like men's shirt which was mentioned as buy 2 @ rs. 499 each which had a actual mrp of rs. 599.
But when we were in billing section one shirt price was taken as rs. 599 and other shirt price was taken as rs. 399 which was taken from the same place.
They have not organized their offer price on the product properly and they are not updating their online price list regularly with the changes of offer.
Tag price is the amount which customer will look for the item they purchase, not the offer board price.
This is the common sense every person should have while selling the product.
This misleads the customer and it would be really a huge lose to customer. We feel this is one of the cheap way to cheat customer and sell their products.
Totally it was really a bad experience in reliance trends and never ever expected this from such a famous store.

Regards,
Amaresh m
Mb: [protected]

Manager.
To whom so ever it may concern
My self saikiran did shopping on 6-7-2015 in one of the reliance trends - malaysian township - kphb 4 phase - hyderabad, purchased some goods sum of 2140/- . While billing through atm one of your employee at billing has swiped my card twice, in the first swipe no receipt has came out so he tried once again and i allowed him for it at that time i didn't received any message from my concerned bank, after one day i enquired my balance in the bank then i realized that my amount has been deducted twice from my account. I waited for three days thinking it may return to my bank account but it didn't, so i went to the store complained about the issue they verified my details and go through their receipts and said they have to concern their accounts section and can give further info to me. I waited for 1 week they called me and said we haven't received any amount twice so it may be returned your bank, so i went to the bank and update my passbook and that amount has not been refunded. My question is where is my amount i can submit all the proofs regarding my issuse. I want my money back please go all through the details and give justice to me.
Thanking you.

Saikiran.

I made a purchase for over Rs. 2451.50 including various shirts and tees from Reliance Trends (Fun Republic Mall), Coimbatore Branch on Saturday 04th July 2015. (CIN No: 001100MH1999PLC[protected]hrs #0067 C0873 - are some details provided in the invoice. I got two t-shirts that were placed under the flat 199/- section and after billing was done, I reached home and later found out that only one of the t-shirts was billed 199 and the other one was charged 299 instead of the stated price. I went to the store to enquire this matter in person and the lame reason that the employees gave me was that a half of those t-shirts were wrongly placed that day(which they had changed the next day i suppose post the phone call I made to their store for a change or compensation for the t-shirt on the same evening of incident). The incharge of the section gave such an irresponsible answer stating that it happened by mistake and the 100 rupees balance amount could not be compromised or be made an exchange as it was on offer. When the offer itself wasn't and the mistake being on their part for placing the wrong apparels with wrong price tags, Is the customer held liable for cutomers loss due the the shopkeeper??! Primarily to check the items are billed correctly is the store's job and not the customers'. Their policies are absolutely mean, neither can one exchange the product nor can be refunded even if the mistake was on the billers part is what came from the mouth of the store personnel. I wonder how many more customers were billed the same way and cheated, because either ways here, the customer is the individual getting hurt no matter whatever is wrong on their side. They said they could be nothing more than sorry for the issue as their payment system was online. They should hold amount from the biller or the respective section's incharge's pay fault for a fault they made!!! How come the consumer being is made to bear the charges. I request Consumer Complaints Forum to take severe action against the store if not for individual, for the other potential consumer's safety, Charging the store for being so lame and irresponsible with the policies that are totally consumer exploiting and practicing cheap cheat means of selling their products. Thank you.

I had returned one dress and the amount for that was credited in the card(Rs 890) in reliance trend showroom at Korum mall, Thane. They are now saying that the amount is forfeited as the time period of 03 months has expired. How can you do such thing as the amount does not belong to you or given by you. How can you fix a expiry period for that? I want it to be immediately credited in the card so that I can use it.

Hi, This is Shubham, and on July 04, 2015, I went to Reliance Trenz Kharadi Pune. When I was paying the bill, on first attempt after entering my PIN, due to some issue with the machine, receipt of the payment didn't appear. However money was deducted from my bank account Below are the details: Name: Shubham Panat Card# (last 4 digits) 9941 CIN# U01100MH1999PLC120563 Date July 04, 2015 Amount INR 448.92

I purchased a shoe(brand name-Kneetoes) from Reliance Footprints( phoenix market city, Bangalore) worth Rs.1700 Within few days, the shoe started peeling off due to poor quality, when checked with the shop, they informed, such thing happens. I asked for a replacement, which they refused. What is the point of buying a shoe that is gone within a month, Very poor customer service. I need a replacement for my shoes.Kindly do the needful.

I purchase a dress 27/06/15 but your staffs don't exchange that products .those are told take same company product otherwise your coupon moneys forfeit. only u r purchase your payable amount .those talking language are very rough & harassment words.so pls take action & rectify my problem. Regards Santosh kumar dora [protected] Bhubaneswar Odisa

At Reliance Trends, Victoria mall, Shimpoli, Borivali (west) on 1st July-I selected one dress for my small granddaughter after putting about 2 hrs and when approched the counter for payment, the cashier told me that i should pay complete amount even the dress was having tag of discounted amount. This was very much iritating to me. There are no senior Reliance Employees / Reliance staff to help out any customer . The existing present staff show inability to help the customers as they are not fully authorised . On other hand at Star Bazar, Big Bazar, Pantaloon they are always helpful to customer . Geeta - M [protected]

I paid Reliance Trends, Ambattur, Chennai a visit on July 2nd, 2015. Upon arriving we asked the cashier if the gift vouchers we had (3 X Rs. 500) were valid. ON confirming the validity we spent two hours shopping at the store. After shopping for Rs. 6000 we wanted to use the gift voucher along with the membership card, but the cashier claimed that the "server is down" so they cant accept either! This was really frustrating and ending up being a complete waste of time! We could not speak to the store manager as well since he was not present. It is very disappointing for such a large retail chain to have such poor service. Complete waste of time! (email id - [protected]@gmail.com)

I had bought clothing wear on 1st May.I had the bill and everything chkd. When I found the jeans( rs 1200 for women) wasn't fitting I returned the jeans to Shimpoli Reliance Trendz, Borivali on 3rd May.There wasn't any fresh stock of other items, so I asked if I could buy anything at other time.They gave me a thin paper credit note.After 2 months which is on 1st July (

Hello sir, 1. Reliance trends store in KURUKSHETRA, haryana. 2. We bought Rs 2700 worth of clothes in june 2015 and get coupons of Rs 1000 3. Then on sunday i.e 28th of june 2015, , we did a shopping of Rs 2850 and avail those coupons 4. a tshirt we got in wrong size and we need to exchange that and a smaller size in that tshirt, , but staff their refuse to exchange and told us that this is company policy and we can not exchange anything. The tshirt woth Rs 399 and they were telling us that we can get Rs 200 back and by adding more Rs 200 we can buy that tshirt..??? This just not making any sense... 5. So, we bought nearly Rs 6000 worth of clothes and you can not give us a single exchange..?? Plz take necessary actions in this regards...

Dear Reliance Team, I would like to present strongly my insatisfaction with Relaince Trends, I have visited Ambience mall, gurgaon on nearly a month ago. I had done shopping one month back and got GC from store. During my todays shopping I got all the clarity that i needed to go ahead and done shopping of Rs. 1000/- with Loyalty card No. [protected] from Trend. As per my discussion if i do a shopping of 1000/- I will be able to redeem my earlier GC of Rs.500 issued in my previouse purchase. I have done shopping as guided. Now while coming to the execution your staff denied many things including redemption of my GC worth Rs.500/-. It was not only shocking to me but also given me some strong sense being cheated with the Multi Brand store that to from Reliance. I have done shopping and as good shopper tried from myside to make them understand, post all discussion as my GC has been issued but not allowed to redeem because now your staff is saying that you need to do shopping of 2000 instead of 1000 in order to redeem my GC. But its clearly mention on your GC that i need to do shopping of 1000 but your staff didnt agree, there other customers are also fighting on the same topic but all in vain. It is either scheme designed was not good or your company is just doing fraud in the name of GC, I have tried to meet someone who is leading entire staff but no one was interested in calling leader. I feel that i should never visit any kind of Reliance mall hence forth for any category purchase. This is not good for such a big company. My email id - goel.[protected]@gmail.com

I have received 2 gift vouchers from HDFC Bank as part of credit card points redumption. When I wanted to redeem the 2 gift vouchers of Rs.500/-, the Reliance Trends shop which is in 4th Block Jayanagar Bangalore, refused to redeem one of the vouchers. They claim that the voucher which I received from HDFC Bank cannot be redeemed as it is already redeemed. I don't know the reason why the people are saying that? They redeemed one voucher of Rs500/- and another they are not ready to take.They are asking me to go to the issuing Branch, which is far from my place. (Richmond Road Branch) voucher no is [protected]. Please address the issue, as I have not claimed the voucher.