[Resolved]  Reliance — World sim - flaud recharge system led to 3 failed transactions and the amount has been refunded on travel sim which is no longer in use

Address:	Mumbai City, Maharashtra, 400709
Website:	www.reliancepassport.com

While trying to recharge the reliance world international sim, the transaction kept failing. Like any other failed transaction, it was understood that the amount will be credited back to the bank account. And hence kept trying to recharge owing to the urgency for balance update on the sim before travel. On calling customer care, they assured refund of the money and requested for all transaction details to be sent over mail - which was done. After few days they came back saying that the amount cannot be credited to the bank account and all of it will be put in the sim as calling balance! Rs. 1500 was put on a sim just 3 days prior to travel end date. Despite repeated requests, they are not willing to refund this amount to bank account.
1) they are trying to make money out of failed transactions - which occurred purely because of their flawed systems (The technical issue was confirmed by the call centre agent)
2) how do they expect the customer to utilize balance added on a sim card which was taken for a holiday and which is now over?

Need a resolution for this with the money being credited back to the bank account.