Reliance Communications Complaints & Reviews

Respected sir/madam,
My reliance cell no. is [protected] (kolkata circle). now i am in
Gujarat. on 14th september, 2016 reliance cell company deduct
Rs.31 from my main phone balance. previous my cell phone main balance is rs.72.13 but now it is rs.41.63. this is 2nd time i complain because reliance company not respond for my 1st complain. i am not use any service for which the balance was deduct. also reliance company not take my phone call. so my humble request to you kindly take action to refund me those deducted money. please rectify this matter by which this type of thing not happen in future. if you want to contact with me via phone, my local phone no. [protected].
Kindly take necessary action from your end as early as possible.

Hi

tandeep singh
mb no : [protected]

pathetic pathetic service
balance deducted for wrong reason
bad customer service
cheap cheap customer service
just 10 min sago ahad a wrd with ur executive, he provided wrong info and was rude on call such a lame people wrkn with RCOM .
lame customer service
cheap company
i[censored] cannot provide gud service to ur customer
wat the hell u r doin in telecom sector
as my cousin is a reliance employee i will make sure to take thi things further in notice .
RCOM services sucks
and there employees to
i[censored] hav some dignity do call back
cheap people and pathetic company

Dear sir
I am very unsatisfied with the employe you put in the bhatinda xpress mini store.. It been 1 month i am in line everyday he says come tomorrow and suddenly one day he 1st he punished me by tell me to stand under sun for 1 hour that is a physical torcher. Then he said adhar card is not enough then he asked me to bring friends from local he kept torchering is it because i am from Northeast? I asked his name to inform police but he was so rude he said he will close the store.. I thought i should complaint before doing FIR. Why do you guys have to punish us so much to give a sim? Please revert my mail and provide me the name of that employe he was wearing turban i think he is punjabi..
Thank u

Went 9 to 10 times to get the jio sim, but the store owner is so bad in behaviour that every time he giving excuses like sim is not available, server is down, come aftet some time. He keep telling the people that we don't have sim card and to get the sim come at 9 am. When we approach there the store is closed. And after opening the store he told all cards are sold out. and hi ask money for sim

I am reliance broadband user.my user id is[protected].connection is registered at the name of mr.sanjay garg.I am complaining 4th time.My connection is not working from 3 days and i am facing frequent disconnections from 1 month.Last month i complained almost 12 times then they resolved my error.Now its happening again.i am done with this.This is not expected from reliance communications.Just answer me can you resolve my issue permanently or i will terminate my connection and will prefer to use airtel broadband.I[censored] cant resolve the error just close the connection.

I have port my number from idea to reliance gsm (my no. [protected]) as one of the customer care executive visited my office and gave the details that reliance has brought the connection with unlimited calls and internet. later on when the number get activated the customer care told us there is no such plan with reliance its like some local and std minutes are free, which was the first mis commitment done by them. then i requested them to discontinue the services of this no and i dont want to continue the plan and they forced me to retain this number for minimum 3 months and only after that i can go for pre pad conversion.
Now i am getting regular calls from reliance to pay the bill amount which was actually not to be charged as i havent used it. also, they have imposed 3 months more bill and late charges on it which i will not pay now.

Reliance is a cheater and now they are harassing their customer by sending the legal notice at my residence.

Pls help!!

From the last two weeks, Rs 5 is deducting daily from my main account .
I complained several times with Customer care executive but each time I receive the same response "Call after two hours" & then they block my number to talk with executive. I also complained regarding this on web portal but still no response. No value added service is activated on my number.
So, I am posting here to get some help.
I will port my number to some other ISP if my problem doesn't gets resolved.

On seeing your ad on Mini Wi Pod, in the Reliance Energy Bill in August 2015, I was impressed and purchased one on August 30, 2015 with a special offer for one year, for unlimited usage.
Reliance No. [protected]; Relationship no.[protected]

From inception the network was very poor and I could not make use of it. In spite of numerous complaints I was getting the same reply from your customer services department that there were network issues in my area and they were working on it. I could'nt use even two GBs per month and that too after struggling and wasting a lot of time trying to surf the net and using the e-mail.

To make matters worse, in July I began receiving messages that CDMA is being discontinued and I would have to purchase a 4G Wi-Fi device to enable to use the internet. I couldnt even use the internet after that although I had paid for use of internet till 30th August 2016.

So I was compelled to purchase the 4G Wifi device for Rs.899/-. The advertisement also said that I would get 10GB of 4g data free with this offer.

To my surprise, in August, I received a bill for the period 14 July to 13 August. As this is absurd, I asked for discontinuing service on 29th August (Ref.[protected] which has not been acted on till date. I have sent numerous e-mails to which I have not received any reply.

I have again sent another request for discontinuing service today (Ref[protected] and also regarding the 10GB free data and am awaiting reply.

This is for your information and necessary action

Regards.

C A Medeira

My name is jagdish purohit (mobile no [protected]) Regulary Every month company deducted my balance without using any service. I have regulary complaint about said Problem. but still not stop the deducting the balance.

Kindly refund the my balance for last one year. My name is jagdihs purohit (mobile no [protected]) Every month company deducted my balance for data service...

Kindly Refund theh amount

I am using there sim card from the last 4 years but due to my lots of busy schedule I have make my number postpaid they have taken 300 INR extra due security fund and ask me that this fund is refundable on first I got a bill around 700 INR i think that may be I have use a lot this month that's why the billl is come but next month the process will same and after 6 month means today when I am going to port my number they ask me to pay 1150 INR infact doesn't deduct the 300 INR too in these when I ask him the reason there vendors replied me that they have deduct the fund after 3 months bills which litrally this company is too much costly performance wise they are weak there services is too weak infact there customer care don't know how to behave with there customers I am really frustated by this fake company charges and never going to use there services anymore also ask the other mobile users too to change there number and use other sim as they people are lier

My internet was not working from 13 of july to 31st august. The issue was that the ethernet adapter was not blinking. i lodge a complaint on 13th of july and specifically asked them to communicate with call before closing my ticket.
but they closed the ticket without doing so . then i contacted the the local reliance technical person to resolve the issue but after tons of cal he visted home resolved the issue by stating that monkey has damaged the wire and he has applied the tape to it . But next day internet again stopped working. then i again started the whole process and the end result was same.
i paid the whole bill of july even though after 13 it was not working but i will not pay for August month. The issue was resolved on 1st of september.
i communicate with them via to request a weeaver for august month as i have not used the serveice for continous of 2 days. they refused to give whole weaver satateing that the complain was not continous.
i mailed them regarding the matter but there was no solution. they provided me the waviver for 3 days but i want for whole august as i was not ablle to use internet properly from 13th july.

i have call logs of me and reliance technical person
mail communication with reliance .

i am willing to pay for the service i have used but not when i the service was not working.

find bellow copy of mail communication

Dear Customer,


This is with reference to your e-mail dated September 7, 2016, for your Reliance Broadband Subscriber ID[protected], regarding billing issue.


We regret the inconvenience and delay in response.


We have registered your billing complaint vide Service Request ID[protected] and it will be resolved within 72 hours; post which a confirmation e-mail will be sent to you from our end.


Be assured that we will do our best to resolve your concern.


Thank you for choosing Reliance.


Regards,


Filza Chaudhary
Officer-Customer Care
Reliance Communications Limited.


For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !


Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 7, 2016 at 12:57 PM, "Mrigank Tripathi" wrote:


With reference to subscriber id :[protected] i would like to request for the weaver of august month .
the broadband was not working from date 12july till 1 Sep .
being a genuine customer i still paid for July month but i am not going to pay for august month.
you are saying that the complains are not continuous . but this is not my fault as you closed the complain without resolving it and informing me.
as your technician stated that the wire was damaged by monkey and because of that i was facing the issue . the technician resolved the issue 4 time in this period but after 1 days o[censored]se i again started facing the issue .
this issue seems to be of breeze as the wire was not replaced it was taped at many point.
IN each complain i request for a call back to cross if the issue has been actually resolved. But you never called .
i am a busy man . i can not check that if the complain is still open or not buy calling you as minimum wait time for call is 10 min at your end.

I am not going to pay for august month . if you like you can disconnect my broadband connection. i will use services of other provider. i am using your services from last 2 year and this not the way to treat customer. i have all the complain ids and call logs to technical person and and recorder audio and email sent to you on which you never replied .
i will file a complain in consumer court .

[protected][protected][protected][protected][protected]

Dear Customer,


The billing complaint registered vide service request Id[protected], has been resolved.

The necessary waiver of Rs.187.57/- (including service tax) for service fault has been posted to your account for billing period 27.08.2016 to 30.08.2016.

As checked the system, you have not registered any connectivity complaint during mentioned disputed period 13.07.2016 and 16.07.2016 to 12.08.2016 and 18.08.2016 to 23.08.2016 and the connectivity complaint registered by you during mentioned disputed period 14.07.2016 to 15.07.2016, were resolved within the given time frame and usage has been observed during the dispute period 13.08.2016 to 17.08.2016 and 24.08.2016 to 26.08.2016 and 31.08.2016 to 01.09.2016. Hence, we are unable to process your request for waiver.

If any issue persists, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best Regards,

Edwin Samuvel
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:
Phone:[protected] from any phone (Toll free[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in


Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve!

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download!


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).

Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Mrigank Tripathi

Sep 10 (9 days ago)

to broadband
as mentioned in complain i was requested for call back . I haven't received any call back thus i was not aware that my complain was closed. and the issue was not resolved just simply marking as an unresolved issue as resolved issue will not resolve it .
the wire was damage wich was repaired on 1st September. how can you resolve that . please provide explanation for that.
[protected][protected]-------

Dear Customer,

This is with reference to your e-mail dated September, 10, 2016 for your Reliance Broadband Subscriber ID[protected], regarding billing issue.

We regret the inconvenience and delay in response.

The billing complaint registered vide service request Id[protected], has been resolved.

The necessary waiver of Rs.187.57/- (including service tax) for service fault has been posted to your account for billing period 27.08.2016 to 30.08.2016.

As checked the system, you have not registered any connectivity complaint during mentioned disputed period 13.07.2016 and 16.07.2016 to 12.08.2016 and 18.08.2016 to 23.08.2016 and the connectivity complaint registered by you during mentioned disputed period 14.07.2016 to 15.07.2016, were resolved within the given time frame and usage has been observed during the dispute period 13.08.2016 to 17.08.2016 and 24.08.2016 to 26.08.2016 and 31.08.2016 to 01.09.2016. Hence, we are unable to process your request for waiver.

If any issue persists kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,
Ujwal Mankar
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email:[protected]@relianceada.com
Website: www.rcom.co.in

Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !


Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 10, 2016 at 11:17 AM, "Mrigank Tripathi" wrote:


as mentioned in complain i was requested for call back . I haven't received any call back thus i was not aware that my complain was closed. and the issue was not resolved just simply marking as an unresolved issue as resolved issue will not resolve it .
the wire was damage wich was repaired on 1st September. how can you resolve that . please provide explanation for that.

On Sat, Sep 10, 2016 at 11:01 AM, [protected]@relianceada.com wrote:

Dear Customer,


The billing complaint registered vide service request Id[protected], has been resolved.

The necessary waiver of Rs.187.57/- (including service tax) for service fault has been posted to your account for billing period 27.08.2016 to 30.08.2016.

As checked the system, you have not registered any connectivity complaint during mentioned disputed period 13.07.2016 and 16.07.2016 to 12.08.2016 and 18.08.2016 to 23.08.2016 and the connectivity complaint registered by you during mentioned disputed period 14.07.2016 to 15.07.2016, were resolved within the given time frame and usage has been observed during the dispute period 13.08.2016 to 17.08.2016 and 24.08.2016 to 26.08.2016 and 31.08.2016 to 01.09.2016. Hence, we are unable to process your request for waiver.

If any issue persists, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best Regards,

Edwin Samuvel
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:
Phone:[protected] from any phone (Toll free[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in


Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve!

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download!


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).

Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

Mrigank Tripathi

Sep 11 (8 days ago)

to broadband
sending same message will not help .
i told them there is no light in Ethernet card.

[protected][protected][protected][protected]

Dear Customer,


This is with reference to your e-mail dated September 11, 2016, for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.


We regret the inconvenience.

We have registered your connectivity complaint vide Service Request ID[protected] and it will be resolved within 24 hours; post which a confirmation e-mail will be sent to you from our end.


Be assured that we will do our best to resolve your concern.


Thank you for choosing Reliance.


Regards,


Filza Chaudhary
Officer-Customer Care
Reliance Communications Limited.


For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !


Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 11, 2016 at 10:39 PM, "Mrigank Tripathi" wrote:


sending same message will not help .
i told them there is no light in Ethernet card.

as mentioned in complain i was requested for call back . I haven't received any call back thus i was not aware that my complain was closed. and the issue was not resolved just simply marking as an unresolved issue as resolved issue will not resolve it .
the wire was damage wich was repaired on 1st September. how can you resolve that . please provide explanation for that.

On Sun, Sep 11, 2016 at 3:00 PM, [protected]@relianceada.com wrote:

Dear Customer,

This is with reference to your e-mail dated September, 10, 2016 for your Reliance Broadband Subscriber ID[protected], regarding billing issue.

We regret the inconvenience and delay in response.

The billing complaint registered vide service request Id[protected], has been resolved.

The necessary waiver of Rs.187.57/- (including service tax) for service fault has been posted to your account for billing period 27.08.2016 to 30.08.2016.

As checked the system, you have not registered any connectivity complaint during mentioned disputed period 13.07.2016 and 16.07.2016 to 12.08.2016 and 18.08.2016 to 23.08.2016 and the connectivity complaint registered by you during mentioned disputed period 14.07.2016 to 15.07.2016, were resolved within the given time frame and usage has been observed during the dispute period 13.08.2016 to 17.08.2016 and 24.08.2016 to 26.08.2016 and 31.08.2016 to 01.09.2016. Hence, we are unable to process your request for waiver.

If any issue persists kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,
Ujwal Mankar
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email:[protected]@relianceada.com
Website: www.rcom.co.in

Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !


Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

--- Original Message ---
On September 10, 2016 at 11:17 AM, "Mrigank Tripathi" wrote:


as mentioned in complain i was requested for call back . I haven't received any call back thus i was not aware that my complain was closed. and the issue was not resolved just simply marking as an unresolved issue as resolved issue will not resolve it .
the wire was damage wich was repaired on 1st September. how can you resolve that . please provide explanation for that.

On Sat, Sep 10, 2016 at 11:01 AM, [protected]@relianceada.com wrote:

Dear Customer,


The billing complaint registered vide service request Id[protected], has been resolved.

The necessary waiver of Rs.187.57/- (including service tax) for service fault has been posted to your account for billing period 27.08.2016 to 30.08.2016.

As checked the system, you have not registered any connectivity complaint during mentioned disputed period 13.07.2016 and 16.07.2016 to 12.08.2016 and 18.08.2016 to 23.08.2016 and the connectivity complaint registered by you during mentioned disputed period 14.07.2016 to 15.07.2016, were resolved within the given time frame and usage has been observed during the dispute period 13.08.2016 to 17.08.2016 and 24.08.2016 to 26.08.2016 and 31.08.2016 to 01.09.2016. Hence, we are unable to process your request for waiver.

If any issue persists, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best Regards,

Edwin Samuvel
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:
Phone:[protected] from any phone (Toll free[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in


Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve!

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download!


You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).

Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
[protected][protected]----

Dear Customer,


The connectivity complaint registered vide service request Id[protected], has been resolved.

If any issue persists, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best Regards,

Edwin Samuvel
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:
Phone:[protected] from any phone (Toll free) or[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in


Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve!

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.

The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Mrigank Tripathi

Sep 13 (6 days ago)

to broadband
please read the mail properly and take a follow up on previous conversation . The issue was that i was not able to use your services from 13july to 1sep thus i am not going to may for august month.
We are have this converstaion from pass 1 week . if not granted i am going to the consumer court as
1) i requested for call you never called after issue has been resolved
2) even though the issue was not resolved you marked it as resolved
3) your techinal person picks my call once in 20 calls
4) his own words were "monkey ha ruptured the cable i have fixed with tape" but next day issue still persist.

on the basis of above points and records of complain id and call i will file consumer complaint
[protected][protected][protected]----
Dear Customer,

This is with reference to your e-mail dated September 13, 2016, for your Reliance Broadband Subscriber ID[protected], regarding connectivity issue.

We understand the inconvenience caused and take this as feedback to improve our service to meet your expectations.

We have taken up your issue and will get it resolved on priority.Once the mentioned issue is resolved, we will notify you via SMS or Phone call.

Be assured that we will do our best to resolve your concern.

Thank you for choosing Reliance.

Regards,

Namrata Kubal
Officer-Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any of the following means:

Phone:[protected] from any phone (Toll free) or
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in

Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve !

Simply log on to www.reliancebroadband.co.in and click on Utilities Quick Resolve to download !
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp

Please note that your message will not be delivered if it exceeds the size limit of 4 MB per mail (including attachments).Requesting you to create a shorter message (including attachments)

with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity

named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic

transmission in error please notify us immediately.

--- Original Message ---
On September 13, 2016 at 5:43 PM, "Mrigank Tripathi" wrote:
please read the mail properly and take a follow up on previous conversation . The issue was that i was not able to use your services from 13july to 1sep thus i am not going to may for august month.
We are have this converstaion from pass 1 week . if not granted i am going to the consumer court as
1) i requested for call you never called after issue has been resolved
2) even though the issue was not resolved you marked it as resolved
3) your techinal person picks my call once in 20 calls
4) his own words were "monkey ha ruptured the cable i have fixed with tape" but next day issue still persist.

on the basis of above points and records of complain id and call i will file consumer complaint

On Tue, Sep 13, 2016 at 1:29 PM, [protected]@relianceada.com wrote:

Dear Customer,


The connectivity complaint registered vide service request Id[protected], has been resolved.

If any issue persists, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best Regards,

Edwin Samuvel
Officer-Customer Care
Reliance Communications Limited.

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Email: [protected]@relianceada.com
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Reliance Jio Complaints; my contact no [protected]
I purchased a new Jio SIM on 7 September 2016. Jio sim no[protected] and I got this message on 19 September:

Dear Customer,
Thank you for choosing Jio. We have received your application for new connection. Your order number is NO000009PSKG
Thank you. still it's not showing network on my phone and either it active

Hi Reliance Communication
I was using Wi-Pod of reliance [protected] from past year. Previous it was (10GB morning and 10GB night) for 599 plan. Now reliance upgrade the device with same plan will applicable after upgrade. I was taken the new device of Rs. 899. After 4g upgrade without informing me my plan got changed to 1GB for 1100.
Now Reliance have billed so high as per overdue the usage “how usages are increased due to service was very poor after up gradation. They send the bill amount for 1888 Jul16 and Aug 1325/-. Now I have few questions here.
1. While upgrading the 3G to 4G reliance people told me that same plan ((10GB morning and 10GB night) for 599) will applicable even in 4G. Because of that plan only i upgraded to 4G. Why you are not informed at that time like plan may be will change after upgrade.
2. Before changing my plan at least you should call or mgs or mail me that about to change plan. Did you informed me about the plan change? i asked customer care the same they told reliance send mail regarding the plan change. i didn't received any mail or mgs regarding this plan change. Do you have any proof please attach me.
3. After 4G upgraded the internet services very poor (only single week it was working fine)
This is ridiculous as after repeatedly asking whether the upgrade was a mandate I was told that it is not so and it is only to enjoy a better service. In these calls I was also told that I will be able to use my service uninterrupted even if I do not upgrade to 4G.
It is highly unacceptable that a telecom giant such as RELIANCE has such poor attention to customer service and is indulging in such unfair practices to force its upgrade on the customers.
This is seriously pathetic and mentally upset. So I went for disconnection to their retail store and they are not taking the disconnection request. After that I have complaint against high bill but customer care was not taken care relating with bill so I forwarded request for disconnection the services and I don't think we are going with reliance communication in future.
Complaint No.[protected],[protected] and[protected]

Kindly provide an authenticate amount for settlement otherwise I will go with for legal process further settlement and also disconnect services immediately.

Thanks & Regards

Deepak Kumar Verma
[protected]@gmail.com
[protected]

Sir maine 12 augest ko number liya tha jo port karya tha aaj 19 sep ho gaya abhi tak on nahi hua h or mera number pehcle 1 month sey band h coustmer care call karo kuch nahi hota jise number liya h usee karo vo kehta h ki kal ho jayega mager 1 month ho gaya h abhi tak kuch nahi hua h aap batoo mai karo jise dekho vo pagal banata h sir mera number h [protected]

I took broadband connection in sector C Aliganj, Lucknow -226024 and gave a check of Rs 1490 to the sales person on[protected].

The connection was refused by company due to Box issue and cheque payment was deducted.

Its been 4 months I have not received my refund. I am continuously following them on mail and phone but they give replies like they will provide as soon as possible. The sales person left job and changed his number. I am completely fed up this service.

I terminated my connection with reliance broadband subscriber id[protected] registered in name Kasif Shaikh and i had a quaterly plan for which i used to pay in advance. I placed a request to terminate my connection on 30th april and in the next 10 days on 10th may my connection was terminated. Their executive told me to pay the generated bill as even if i am going to terminate my connection and i will get a refund once my connection is terminated but its been four months and i am still waiting for it. First they told me to wait 45-60 days after termination, then they told me to wait another 60 daysfor the escalation period and still after numerous mails and false hope on phone calls i still haven't received any mail or call regarding my refund amount which on call they even agree to have more than 1900.. I am fed up of their false hopes and i want my money as soon as possible

I have been using Reliance cdma form last 7 years but unfortunately cdma services stoped and my number transfer into gsm 4g when I ask abt plan they said ur 397 plan is same and has unlimited local and std and data is 5gb 4g after few months my plan automatically changed that to without my information or informing me they billed me of 3600/-rs.
From last 15days im going to ur store to sought out this matter and have complaint on 198 so many time no one is giving proper answer.
My incoming are also barred this is my business number and it is affecting my business now.

I used Reliance Modem and My Number is : [protected]

I bought this modem at Ambattur, chennai, Reliance office . From the start date i faced lot of issued and i give complained also . But complaint till not rectified .

So i planned to disconnect my modem, for that i pay full payment for my bill no :[protected], and also i paid additional Rs 150 for disconnect as per your staff told to me .

I got one call from Reliance to active my modem back, so that i give 1Gb plan for you . Use this plan if you ok will continue . Plan : Sr[protected] . NCPLUS1GB-175 W.E.F 29.06.2016

Till July 5th only my modem was worked and after that till its not worked .

Again i face same issued and i give complaint for Disconnect on[protected] .

My plan is Rs 175 but i received bill amount is 270 Rs( Bill No :[protected] . I called and informed regarding this to the customer care but no one is solving my problem .

I am ready to pay my bill but i want correct bill not extra amount bill .

Dear sir

My mobile number deactivating whenever i am in roaming. I am complaining from last one month however i am not getting any solution. As my number disconnected i am not able to contact anybody. i approched reliance customer care centers however still problem not sorted out.

my post paid no. [protected] - Andrapradesh

kindly do the needful.

regards

Babu Thomas

This is my one of multiple complaints, which shows how Reliance does fraud. Every time they deduct main balance on using internet and never return money. This is the way they earn money.

Reliance has deducted my 77 rs for using internet(Mentioning it clearly that I was having valid data pack) on my number-[protected]. I had registered Complaint number[protected] on 17th Sep'16. the person who registered my complaint has validated that yes your 77 rs had ben deducted and then registered the complaint. After 24 hrs. my complaint was closed and they said balance can not be refunded. When I retried calling customer care I have observed 3 worst responses.

1-They never attend your call again if they come to know that you are enquiring about your unresolved complaint. When I switch to connect my call to customer care person, it automatically cuts after a beep. How stupid way not to refund money and keep on doing fraud.
.
2-Then I called from another number([protected]) and surprisingly my call was connected to customer person (Which validates the first 1st worst response), and the person on other side says yes it is closed and we can't refund money. I asked him why, he said call after 24 hrs. He was not having any answer. If they keep record, please check how poorly they communicate which shows the level of service they provide.

3-I called again and escalated the matter, then the person says that I don't know why they can't refund (Apne kuch to kiya hi hoga), I was laughing at that moment, that this is the competency of service provider? He said mam its mention here that can't refund.

Now the question comes, what is the knowledge of that person who had registered my complaint, who he has validated that yes my balance is deducted. I want my 77rs to be reimbursed right away. I will keep on posting to social media and will escalate matter. I am about to switch my network to Airtel. Learn from Airtel how to provide service and what is customer satisfaction and learn from reliance how to earn money from customer's main balance.