Reliance Communications Complaints & Reviews

Sep 18, 2016

Updated by Raveendra Buddi My alternate no [protected]

Sep 18, 2016

Updated by nag9344653875 Reliance net connect was NOT working for the August month and now Reliance is demanding me to pay the Bill 850 Rs in September.

I was having 999 plan for 40GB but I used hardly 1 GB with lot of Frustration and irritation (Mostly disconnected all the time).
I got only 2G speed (max 145 kbps).

I lost my 1 month online business due to this.

Customer care told amount will be waived off once the Bill is generated.
As usual, now Reliance changed the words and demanding the bill.

This is utter nonsense and cheating the customers.
Every single time Reliance is cheating customers. (so unreliable)

I have complete records of the Reliance Customer care telling me the bill will be waived off.

Enough is enough now. Time to go to Courts.

I'm asking Reliance for which address I should send the Legal Notice (prepared by senior Criminal Prosecutor).

Reliance - stop Cheating customers..
Reliance - only want money but not customer satisfaction

Sep 17, 2016

Updated by rktasa I am using Reliance Postpaid Mobile from a long time with plan Magic1300 with 50% discount, in this unlimited local, STD and Roaming voice calling free. but in this month Reliance change my plan without my information. now my bill received of Rs 4050/-. now they have disconnected my outgoing, from 15th Sept morning they have closed my sim permanent, while calling to customer care, they are saying company changed your plan. it is company policy. then for sim closed they don't have any answer. if company changing the plan then why he is not confirming from customer so that he can choose plan as per his budget. if company confirmed me for plan change then i will use my phone in limit. as per my usual plan i am using unlimited calls. finally i call to appellate authority Mr. Vihsal, his answer was very surprising. as per him he can't take any complaint from here. for plan change - he told i have no update, for sim closed - he has no update. for any query- he don't have any update. while asking solution then simply saying call to customer care. then why appellate escalation made. as per him they can't check any of information regarding this number because he is not authorize to check. really very pathetic service. it is totally harassment of customer. now my answer is this everything done without info now who will correct this thing. my number is totally dead. this all scenario is with in 15 days of bill pay. means if i would be defaulter then i can expect. but i am using 5 reliance connection in my family and paying 5000 per month. still company behaving like this. Is there anybody who can help me for such pathetic behave of reliance. can any body suggest how can i get ride for Reliance with save my same Number.

Rakesh Kumar
[protected] alternate
[protected]

Sep 18, 2016

Updated by Narendra Vadlamani My alternate number are [protected], [protected]

Oct 17, 2016

Updated by Narendra Vadlamani Still how many days it will took to recieve my money back?

Sep 17, 2016

Updated by Siddharth Tripathi Hindustani Mujhe relince kaa apna [protected] sim dilwane ka kast kre

Sep 13, 2016

Updated by Simarpreet0013 Hi I'm Simarpreet singh from Ludhiana Punjab, my no [protected]. I'm recharge 255 netpack in which 3 GB, 3G net will provide me but company not give me data . I am call 198 but not solve my problem ur implied .I'm call for 8-9 times some time call not connect and disconnect my call.This type company provide services in our costumers . Ur cheat costumers .so u check my net pack and provide my data as soon as possible. Reply my complaint I'm waiting ur answer

Sep 14, 2016

Updated by Simarpreet0013 Hi I'm Simarpreet singh From Ludhiana, Punjab .My no [protected], company give me net pack offer recharge 255 and provide3GB, 3G DATA but company give me only 1GB data, I am call 198 complaint no. But not respons and also send mail but not give any solution me, ya company implie call me and told me to call me back now he not pick my call. You please inquiry for this and solve my problem and reply me I'm waiting ...

Sep 15, 2016

Updated by Simarpreet0013 I'm recharge net pack 255 . In this 3G, 3GB net will provide me but only 1.5 GB data provide me company. I'm call for 198 but no response all time your employ called me sir tempering problem call u in 1 hour, 2hours. What is this ? Is this type ur services provide to our customers. You are check it my problem and action my complaint immediately my number :-[protected]...

Sep 17, 2016

Updated by saumya025 After calling soo many times at customer care and Rajnesh Shukla and Goldi Mishra (Employees of reliance communication indore branch), they just say that it's company procedures and please cooperate. Now they want me to cooperate, so why did they sold me such services which they were unable to give ?

Sep 21, 2016

Updated by saumya025 After submitting the complaint to the given link, no representative have contacted me yet and no actions have been taken yet.

Sep 19, 2016

Updated by Somasundaram Murugaiyan Please solve quickly.

Sep 21, 2016

Updated by Somasundaram Murugaiyan Please respond immediately.

Sep 21, 2016

Updated by Somasundaram Murugaiyan Not yet solved even though I am ready to pay exact amount of Rs.1148/- Now we are seeing so many complaints for same issue against reliance. It is not corrected immediately, surely they will loose many customers like me.

Sep 21, 2016

Updated by Somasundaram Murugaiyan I have received a call from[protected] on 17th September and she informed to pay Rs.3835/- for terminating my dongle. I want to terminate this number since they have changed my scheme from unlimited to Rs.1000/- for 5 GB. It was changed by them without informing to me by email or phone or sms etc. Earlier for same usage I was paying Rs.1148/- only. I don't want to cheat like reliance and honestly ready to pay Rs.1148/- as per my earlier scheme. You can refer my various mail, which was sent to your customer care email id. For difference amount you get waiver from your team. I forgot to mention in earlier mail that already 6 times I called to your customer care number[protected] and there are No response. Please arrange for terminating my number immediately. I am having a email record. In case if you want please share email id (Really if you want to read and not like other communication, which are sent to you and you are not responding) and I will forward all the email communications.

Sep 17, 2016

Updated by Vijayan Balasubramanian Copying the whole email conversation here

Hi,

Did you went through my trial mail completely and understand the issue.I know my datacard service was terminated.

I have been saying it from the month of July to terminate the service and close the billing .I have not used the service from July, for what reason you are asking me to pay the bill.

Its not my problem, there is some glitch on your process where the billing is not stopped even after the number termination.You guys keep on generating bill for last month and this month and saying me to visit the nearest store.

I have been keep on saying that im not able to visit the store as i'm not in that place. Do you want me to pay for what ??

Its really embarrassing that no one understand the issue. Check the usage reports and say me for what reason i have to pay the bill. Im also working on telecom service provider and i know what is the process.

Kind Regards,
Vijayan B

On Friday, 16 September 2016 4:59 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your e-mail dated September 14, 2016 for your Reliance number [protected] and regret the inconvenience caused.

As checked and verified your account details, the services of reliance number [protected] are terminated.

Currently, the Outstanding amount is Rs. 663.62/-. Hence, we request you to visit to the nearest Reliance Mobile Store to clear the Outstanding amount.

Please refer the below link for address details of Reliance Stores:

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp


Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Amit Shirke
Officer - Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you


From Registered no From Non-Registered Phones Website / Email support
*355 30335555 /[protected] Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com



--- Original Message ---
On September 14, 2016 at 5:45 PM, "Vijayan B" wrote:
________________________________________

Hi Team,

This is the second month i got the bill generated, I really dont understand why the hell i'm keep on getting bill for the service i'm not using. Its been frustrating to write again and again.

I really hate to write the email.Is there somebody who understand the issue, Do you guys pay bill for the service which you are not using. Just think !

Can i have someone who really understand the issue and stop the bill generation. Writing apology or calling doesn't help and I'm not going to pay any bill.

If required i will file the case(legal action) for the frustration and torture you guys are giving for me.

Kind Regards,
Vijayan B

On Tuesday, 30 August 2016 3:07 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your email dated August 29, 2016 for your Reliance number [protected] and regret the delay in response.

We tried to contact you on your alternate number [protected]; however, were unable to reach you.

We regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Kindly note that services of your number are suspended to stop further billing.

Regarding billing and service Termination:

We have escalated your issue and will get it resolved on priority.

Once the mentioned issue is resolved, we will notify you via e-mail or phone call.

We would appreciate your patience and co-operation in this regard.

Further, if you have any concern, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Megha Waghmare
Officer - Customer Care
Reliance Communications Limited



--- Original Message ---
On August 29, 2016 at 10:15 AM, "Vijayan B" wrote:
________________________________________

Hi Team/Kiran,

I really dont understand why i'm getting the bill again and again.

Can someone look at the request and disconnect properly. I'm not going to pay the bill anymore as its been two months and the fault is not with me.


Kind Regards,
Vijayan B

On Friday, 19 August 2016 11:21 AM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your email dated August 17, 2016 for your Reliance number [protected] and regret the delay in response.

As per subsequent telephonic conversation had with you on your alternate contact number [protected] today, we understand that all your queries have been attended.

Your request for service termination has been registered with service request ID:[protected] and the same would be resolved by 11:09:58 AM on August 24, 2016

We would appreciate your patience and co-operation in this regard.

Further, if you have any concern then we request you to write to us.

Thank you for choosing Reliance.

Regards,

Kiran Sharma
Officer - Customer Care
Reliance Communications Limited



--- Original Message ---
On August 17, 2016 at 5:17 PM, "Vijayan B" wrote:
________________________________________

Hi Team,

Please go ahead and terminate the service SR[protected] . I have moved out of Chennai and i will not be using the data card anymore.

I cant visit the store and do the formalities and I dont have any outstanding bill.

Kindly request you to move the service to suspend from termination. Hope you understand.

Kind Regards,
Vijayan B

On Saturday, 6 August 2016 1:32 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Mr. Vijayan,

We have gone through your email dated August 1, 2016 for your Reliance number [protected] and regret the delay in response.

We tried to contact you on your alternate number [protected]; phone was ringing however, there was no response from your side.

We take this as a feedback to improve our services to meet your expectations.

For Billing: -

Kindly note that the adjustment of Rs.1293.03/- has already been posted in your account and it will reflect in your subsequent bill.

Also note that excess payment of Rs.374.18/- is reflecting in your account and it will adjust in your subsequent bill.

For Termination: -

As per the details checked and verified in our records, the services of your number is suspended to stop the further billing.

Your request has already been registered vide Service Request ID:[protected] and same will be resolved latest by 11:00 AM August 12, 2016.

Currently, there is no outstanding amount reflecting in your account.

Also note that excess payment of Rs.374.18/- is reflecting in your account and it will adjust in your subsequent bill.

However, the full and final amount will be known to you from Reliance Mobile Store while making the payment for termination.

Kindly note that once your number will be terminated you will not be able to make online payment. Hence, we request you to send someone on your behalf to the nearest Reliance Mobile Store to clear the outstanding amount.

We would request you to visit the below location which is near by to your billing address:

RCOM Circle Store Address Store Timing Holidays
Tamil Nadu Arc Solutions, 100 Feet Road, Off Sivan Kovil Street, Vadapalani - 600026 10:00 AM - 07:00 PM Sundays & National Holidays

Alternatively, for other address details of Reliance Stores; we request you to refer the below link :

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

Further, if you have any concern, we request you to write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Jeney Samuel
Officer - Customer Care
Reliance Communications Limited


--- Original Message ---
On August 1, 2016 at 11:20 AM, "Vijayan B" wrote:
________________________________________

Hi,

I didnot receive any update on July 30th, none of them tried to contact either on mobile nor email.

Got an SMS today morning. Asking to quote the response of conversation.

I really dont understand what is going wrong. Did my request was handled or not.

Kind Regards,
Vijayan B

On Thursday, 28 July 2016 5:55 PM, "[protected]@relianceada.com" <[protected]@relianceada.com> wrote:

Dear Customer,

We acknowledge your email dated July 20, 2016 for your Reliance number [protected].

As per the telephonic conversation had with you on your Reliance number [protected] today, regarding billing issue. Hence, we understand that all your queries have been attended.

Your request has been already registered regarding service termination vide Service Request ID:[protected] on July 28, 2016 and the same will be resolved latest by 10:30:59 AM August 12, 2016.
The monthly rental is applicable as long as the services of your number are active. After suspension of the services, you will not be charged for the monthly rental.

The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.

However, the full and final amount will be known to you from Reliance Mobile Store while making the payment for termination.

Please refer the below link for address details of Reliance Stores

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp


for billing:-

Your Complaint/Request has been registered vide Service Request ID:[protected] and same will be resolved by 05:40 PM July 30, 2016

We would appreciate your patience and co-operation in this regard.

Thank you for choosing Reliance.

Regards,

Jyoti Jaiswal
Officer - Customer Care
Reliance Communications Limited


--- Original Message ---
On July 20, 2016 at 10:51 AM, "Vijayan B" wrote:
________________________________________

Hi Team,

My CDMA datacard- [protected] is not working from last month.

I dont want to use the service anymore and pay bill for the unused service and also to spend money to get the new 4G datacard

Please consider this email as formal request for disconnect the service.

I really fed up in calling the customer care waiting daily to tell this and long waiting for chat support. I really feel bad about the worst response i had after being the valued customer for last 3 years.

Request for update at least back through email on this request

Kind Regards,
Vijayan B
Contact No: [protected]

Sep 19, 2016

Updated by Vijayan Balasubramanian Hi Team, You can reach out to me on[protected]

Sep 19, 2016

Updated by Vijayan Balasubramanian Team,

The issue here is the bill generation after the service termination. Are you saying that the issue is addressed.
Kindly help me to understand the resolution

Sep 20, 2016

Updated by Vijayan Balasubramanian Hi Team, Can someone help to get the status of the request

Oct 27, 2016

Updated by Mohamed Naveed Again the same problem the waiver which you gave me is cancelled and I'm asked to pay the excess amount.

Oct 27, 2016
Bill overcharge
My Reliance number is [protected], customer name:Mohamed Hassan Ali and I have been asked to pay rs.2389 . Previously it was 620 rupees alone which itself was generated despite deactivating the number. Earlier it was 4500 rupees bill amount when we migrated to 4g from CDMA and after complaing in the online through grahak Seva and other sites I got my bill changes to 690 rupees unfortunately I also complained to the nodal officer of rcom tamil Nadu who seems to be very rude and he replied me saying that the reliance communication has the right to change the plan and everything without informing and asked me to pay 1700 rupees along with the 620 rupees. They are threatening with legal notices and cases if i dont pay the balance amount. When I called the customer care asking for support they are saying that the number is of reliance communication but the owner is not me. They saying there is no balance from my side and on the other side the nodal officer and it team is asking me to pay. I have attached some details
Relationship number
[protected]
Total Due amount (Rs.)
2389.00
Bill period
05-Oct-2016 to 14-Oct-2016

It's sad to say that reliance deals his customer like this. Reliance communication has changed a lot over the years. Please help I feel helpless and bullied by reliance bill. My contact number is [protected] . Please help

Sep 18, 2016

Updated by arnabsarkar10 Dear Sir/ Mam,

I have sent you a mail on Sep 17, 2016 mentioning about my decision and requesting to close down my connection. Even I have reached out to the customer care over the phone and mentioned to take a request to close down the connection. The reference no. is [protected].

I was told my the customer care executive that she is unable to connect to the department at that moment but she will ensure a call back in my registered contact no. [protected] for sure within 2 days. I expect a call back from your side.

I don't intend to pay any amount from Sep 17, 2016 as by services has been blocked and it is presently unavailable.

I will honor the payment for the present bill dated Oct 05, 2016. Request to please revert and close my connection with immediate effect. Please treat this as sincere communication from side. In the past I have struggled to get a response from Reliance Communications customer care.

I will appreciate a small reply from your end.

Regards,
Arnab Sarkar
[protected]