Renault Complaints & Reviews

Hello sir,
Goodday! I bought a kwid "RXT" Automatic ( test drive car) from Vibrant Motors, A, J, C Bose road, Kolkata, Westbengal, India. I was informed the car will be serviced and existing damages would be taken care of before the final delivery is made. As I was suffering from Covid i had to postpone my delivery and due to prolonged covid complications, the delivery was taken by my relative finally in the month of june ( due to state lockdown ).
Till this stage i have always faced good cooperation, behaviour and timely handling of things from the dealers.
When i got the car I faced some issues
1. White patches on the seat
2. The ceiling had dirty patches
3. Driver Seat, seat belt was damaged
4. The car viewed 300 kms o[censored]se after my booking date
5. Delivery date mentioned on papers was not the date when it was delivered
6. The pre delivery inspection slip did not have a dealers seal and signature
7. The first free service was done during delivery ( i was informed as it was a test drive car, that was the protocal. i agreed) but the service coupon/ slip was blank.Hence i believe that no servicing was done of the car before delivery.
8. The head board behind the back seat was missing. I was informed it was due to the demo car status. I want a cofirmation.
9. The second set of car keys were never handed over to me .
10. I have taken pictures of the damages and repeatedly sent whatsapp and informed the dealers but there is no solution, and in return got negligence and poor telephonic communication.

I have used Renault car previously in India and abroad and was very happy with the brand. Sir with a heavy heart and great dissatisfaction i write this complaint after nearly one month of delivery of the car and repeatedly informing the dealers.

I have a Renault Duster 2017 model Diesel AMT that has clocked 21, 000 kms.

The gearbox shudders in stop-go city traffic. Especially in 1st gear. The company is clueless and the dealers are trying to rip l me off my recommending expensive repairs.

If this persists I will and have the means to fight a long legal battle, there are million threads online in regards to the same issue.

Hope I get...

I have been using my Renault Kwid which I bought in April, 2016. Though I have faced many technical problems with this car ever since I bought it but this time it is just not starting. I have tried to show it to local mechanics so that at least some temporary solution may be provided and I can drop it to the service station.

However, even the mechanics have been unable to understand the problem with the car and suggested I better contact the authorised service centre only.

On doing so, they absolutely refused any accountability and said I will have to manage to drop it off to them by myself by towing it.

I am a senior citizen, how can they not own up any responsibility and simply ask me to do the needful? Is this the kind of service Renault provides? What I don't understand is the fact that it is a problem I am facing in one of the products of their company, how can they simply not show any consideration and refuse any sort of support unless I drop off the car at their station?

The car is simply not starting in spite of the fact that I have hardly driven it much thanks to the pandemic restrictions since March, 2020. So honestly speaking, except for occasional grocery and other small errands from nearby places, I have not even driven it beyond my house vicinity. And yet, this major problem in the car has occurred where the engine is just not starting.

I have even contacted a battery supplier who visited my place and inspected the battery and he said the battery is perfectly fine, there is some other technical fault itself.

So I have tried to do all the preliminary checks I could at my part and would not expect a support from the service centre. Request you to please treat this on priority and ask the concerned service station to do the needful.

There should be some accountability on Renault's part. Responsibility and accountability should not end once the consumer has bought the product but also after the product has been bought and being used by the consumer. The company should take these matters seriously to avoid bad word of mouth to go out. Even if the product is faulty but if a good service and support is provided by the company then the consumer's experience becomes still bearable and almost compensates for the trouble caused. But in instances like this, I truly wonder if I did a major mistake buying Renault's product and will never go for the same in future and will not recommend it to anyone ever.

Please help.

Eagerly awaiting your positive response.

Recently, I bought a new car from Renault. On Mar 23rd, 2021 I purchased Renault Kwid Rxt (opt) from Renault. The showroom from where I booked the car is Azhikode, Trivandrum district Kerala. On May 18th, My car started showing problems. It refused to get started & I was not able to close up the backside power window on right and also, there was a continuous sound coming up from the car doors.So, I registered a complaint on Renault Road assistannce. They send me a technician to resolve the problem. The technician informed that the car has a Electric problem which means Manufacture Defect. He asked me to take the car to service centre ASAP. But due to lockdown we were not able to take the car to the Service centre in Karamana which is 44 km up and down from our residing place. So, that means petrol expense will be more than Rs.3, 000. On June 24th I received a call from the service centre for car service. They told me that my appointment was booked on Jun 30th 8 am. And also it's a must service. So, I spend the petrol expense from my side and took the car to the service centre. I informed them about the already persisting car problem. We waited there around 3 hours. They informed me everything is well I the car. Believing in their words we bought the car back home. On July 7th we went for a ride. We usually pull down the car window when we get into the car. After running a while we'll pull up the glass window. When we were pulling up the power window, one of the window was not pulled up. So, our ride was horrible. After returning home I registered a complaint on Renault Road assistance. I informed them about Recently done car servicing details. On July 9 th, the service centre took the car to their company. It got repaired. They changed the car window motor which ultimately comes & stops at the fact that the Car has a manufacturing defect. If the car has a manufacturing defect why should I afford the Petrol and other expenses. The Renault company must afford it. Actually the Renault company must give me compensation for selling the defective car.And, also the usage is only around 628 -700 kms. I did 3/4th of the Car price as downpayment & now I'm suffering a lot financially & also mentally because of this Car. I need my money back or compensation from the Renault company.

It's being two months as I gave my car for accidental repairs to a dealer in Pune but yet not got my car back. The excuse - they don't have the required parts. Pathetic service I must say. Further, I escalated to renault service centre and its being 5 days today and there is no update from them. Even called customer care again to have update and all I get is assurance that they will callback but it's just a assurance with no call so far.
Compaint number[protected] in case Renault is concerned

Dear Sir main triber gadi Renault Hisar se liya hai lekin showroom Hisar me muze reject gadi de Diya Maine Renault Hisar m complaint dal Diya fir b koi solution nhi ho RHA kripya karke Mari gadi ka solution kiya jae
Or ese difalter logo ko delarship na de ye log aapki agency ko badnam KR rhe hai my contact number [protected], [protected]

Bought kwid last yr in Oct.from start only had issue with vibration in 1st gear also on ramps the engine can't pik up and gets off..recently visited the renault service centre for some other issue and registered this complaint as well..
The answer I got from the executive was "kwid engine has this problm"
What the hell that means when I was purchasing it no one told me from the company that engine has this problem how can u tel your costumer that kwid engine has this issue inbuilt
After that the executive was telling me that I should have bought kiger
What the hell that means i[censored]r kwid model is so not worth buying why it's told after I hv bought it ??

I am asking for road side assistance since 23/06/2021 as the car is unable to start but till now the same has not been resolved and i am being harassed continuously for false commitment and statement. Vehicle number is OD02BJ9960. Please help immediately to solve the matter.

I am a proud member of your renault family and I reside at raigarh where there is only showroom and offers no valid support for servicing, you must be aware of the increasing number of people who own a renault vehicle at raigarh and this might increase, many people that I know have backed out to buy renault just because of this issue, I have already talked about this to local and regional head office but I am disappointed to say that their response was not overwhelming.
I think it should be your atmost priority to set up a servicing centre at raigarh city very soon.
Consider this as voice of many and not one, waiting for your prompt response..

Yours,
Disappointed customer

There is always an extraordinary delay in servicing of car at renault mahadeva showroom bhilai. The staff don't cooperate and are very unprofessional

Dear sir,
am from Varanasi. I have booked triber rxl white on[protected] with 11000Rs and made full payment on[protected]. But the dealer has no car till now although they used to tell that they have the car but after payment they informed me that there isn't any. This is quite an irresistible manner.
Now I have some out of city work plz do something.Thanks

I have purchased kwid car in 2017 & every year during monsoon i have to take my car to service centre to spend many bucks because of the faulty made car by renault.

Every year during monsoon water leaks inside & the floor mat area fills up with water. After giving to service centre every year, yet there is no permanent solution available, i am being harrass for the mistake of purchasing kwid.

This year 1st rain on 9th june 2021 have made my car sit idle in the parking due to huge water leakage.

Further to my post of Jul 19 in which I complained about the shuddering issue at low speed. In Dec 19, I got the flywheel changed under warranty as advised by the Authorised Service Agency. Now after hardly any running due to the COVID lock down I am again experiencing the same shuddering issue. I plan to visit the Service Agency as soon as they reopen after the lockdown and get this defect attended to. I understand from the TeamBHP forum that both the Flywheel and Clutch needs to be replaced free of cost provided the vehicle has done less than 70000km in less than 5 years. I will insist on getting this done when I next visit the Service Agency.

Dear Sir\
Please note that we trust in Renault cars in EGYPT so we bought a Renault Logan 2016.
And In 28/4/2021 My Husband made an accident due to a Technical Error in the car while driving on the Free Road and the car rolled over And Headed in the opposite way and the deceased has 4 children and his age is 50 years my Husband died due to this Error and he was the breadwinner for the family and not a young man not reckless and all the maintenance of the car done in your Smouha Branch Alexandria Egypt
So we need from your side to check this Error and contact us on : [protected]@gmail .com
Yours Sincerly
Rabab Ezzat Goda

My name is Sanjay Lugun I purchased to renult Triber rxz date-2020 29/05/2020 not refund to 50 thousand offer for lock down way for late company neglency reply

Been waiting for over 2 months for the company to call and resolve issues on multiple incidents it seems they are least bothered to help its customer

[protected]

Hi Renault team,

Subject: Emergency Damaged parts Replacement car no TN22 DY 2700

When I took the car delivery on 5th May the km reading was 65kms. On 8th May i took my first drive to SP kovil the car ceased. The car was towed and taken to Chennai Kattu pakkam service station.
After inspection they have shared photos of puncture on the body on gear box. I have been driving 2 models of TATA cars (indica -TN07AX0573 & indigo-TN22BE 2822) for past 18 years driven more than 1.5 lakh kms. How come within 70 kms this car got damaged on 3rd day itself with a big hole on its shell. I have never seen a such a substandard material used in the manufacture of engine/gear box. How can I use the car next 1 lakh kms when it gets punctured for stones on the Road. Request to kindly replace the defective part. It will be of great value to retain the image of Renault in servicing the customers needs .

Thanking you

Yours faithfully

M. Anto Geeth Rajesh
M [protected]

I have booked aforementioned car on 12.02.2021 but till date they have not deliver it. The Dealer is saying that the company is not delivering this model to him also.

When, I purchased a car(Kwid) it, doest gave me the milage which I expected and what the agency members told me..(18-24) and they told me the car will be giving the good mileage after the first serving and when I took the car to get it’s servicing done and till now I’m not getting the good mileage, car is giving a very bad mileage (10 Kms/L) . Ater driving it slowly and in a smoother way…!!

Sir,

Mine is a 2016 lst modl kwd car. I m th 2 ownr of tis vehcl. I bought tis car in 2019. (10000 km ). Evr since tis car has been a headache for me.

Riyaz Hassan
Kwid Owner