Renault Complaints & Reviews

Hi,

I am writing this after extreme disappointment with company,

I have purchased your company car (Renault Kwid) on date 28.12.2016 and also I have done every service on time. But I don’t know why your branded company car engine has a noise/heating problem from day one. My 1st and biggest mistake I have bought Renault Kwid.

Before a months I had submitted my car at Gurgaon service centre and that time he said you have to 3K checking the problem and after checking we will give you an estimate. I agreed for the same.

after many observation he found some part need to be change same he has send me estimate same which cost is 18K + gst.
we again agreed for the same.

but now again share one new estimate sent By Mr. Dishant Verma and demanded 68K .this is not sufficient for the engine. I think this car's new engine is only 50k INR so why should I pay 68k.

After spending almost 5 Lakhs rupees on a car i couldn't able to use it and faced many problems with the car.

From the above complaints I am trying to convey that I am not happy with either the performance of the car or the service of the car. Since last two year I suffered a lot in my business because of the car & I underwent mental stress due to the poor performance of the car.
now no one single person ready to resolved my issue.

Please find below necessary details.

Owner Name

Hari Om Arora

DOP

28.12.2016

Vehicle Number

UP-14-DB-8054

thanks and regard.
Om Arora.
[protected]
[protected]

I bought Renault Duster in 2013 . From the starting only it's clutch is hard . I complained also in some services but they generally told me that duster has normally hard clutch then other cars . It's been almost 80k kilometers driven till now . I am 31 year old and after driving somuch of this car now started facing problem in my left knee . If this car can cause you this much of suffer in just 80k kilometers, think what would happen if...

Hi team,

I have purchased a Renault triber MH04KD5695 from Benchmark motors Thane branch back in Dec 2019.
The car had a fasttag sticker on it but apparently it was not registered in mine or my wife's name, it was registered for some Santosh Jadav, similarly I received two RC registration card one for my car and one for Mr. Jadav.
I contacted the team to get this resolved but I am still getting calls for Santosh Jadav and my fasttag has been blacklisted.

I am tired of talking to your customer service representative Swapnali#[protected] & Jyoti/Sneha#[protected] for the past one year to get this resolved.

I am given only false assurance that they are looking into this but no resolution is provided to me.

Please assist.

Regards,
Avi

Hello,
Renault Duster (AP09CQ3369)has meet with a fire accident on 27th January, 2021 in Hyderabad near to Gandhi Hospital. The incident has been reported to the fire station, PPS Renault Service Center- Amberpet and National Insurance Company on the same date and submitted the vehicle to the services center on the same day.
We have submitted all the required documents to the insurer, we have not yet received technical reason...

My duster 110ps amt travelled only 28K kms bought in jan 2017. Now suddenly noise coming when auto gear shift happens.
Now service centre person says needs to replace flywheel, clutch and all!!! Why is this happened?
Sir My extended warranty was there till Jan 2021.
As there was COVID was not taking out my Vehicle. So please could you cover this in warranty?

My duster 110ps amt travelled only 28K kms bought in jan 2017. Now suddenly noise coming when auto gear shift happens.
Now service centre person says needs to replace flywheel, clutch and all!!! Why is this happened?
During COVID times also we couldn't take out vehicle.
Now they say the extended warranty is also expired, it was there till Jan 2021 . What to do.?

I purchased captur in March 2019. Since day one my vehicle pulls towards left. I have been complaining at various service stations, alignment, wheel alterations didn’t work. This week i was at service station and asked to fix. They tried everything but it didn’t work it still pulls left. I have searched online and I found people got it resolved through Renault. Please help in fixing it as it causes tiring effect shoulders and neck.

I have a 2013 Duster with 70000 Km. I have replaced two of the injectors and I had one more failure again. So overall 3 failed injectors, each of them have occurred within a week of getting it serviced. This has been frustrating problem, and reading online seems like a frequently occurring problem. I hope Renault takes responsibility for these problems.

We have purchase Renault Duster March 2017 & till now running is around 47, 600 Kms . Now our car is facing some Engine issues & I think all engine issues are covered under Company Warranty.

MH 05 0291
Model Name :- DUSTER RXZ 110 PS
Car Plate number :-
Engine Number :- E045006
Chassis Number :- MEEHSRAWEH1010657

We would like to get this work done in Warranty since this is well within Warranty timeline.

Dear Sir,

I used to get random alert warning me of malsuntion in ESC ( electronic Stabilisation system), also engine sign with amber light would light up permanently. The waning sign ( like each graph) would turn red. When I check the manual, it advises me to stop the vehicle and call for support. Initially, it would go off on restarting the engine but the sign on the dash board will appear again. I was on the Pune-Mumbai expressway and was pulled up by cops for stopping. After tremendous drama, I got the vehicle to dealership and they could not find anything wrong.

Again the problem has started. The service center says that it's an issue with fuel injector. It needs to be replaced at a cost of 30 000. The vehicle has only done 12000 km.

What sort of company is Renault? Other manufacturers charge 10000 and rarely encounter this sort of problem.

I am told that due to some contracts and monopolistic and exploitative policies the company is selling spares at 3 times the market cost.

These guys should learn that the Indian consumers are knowledgeable and cannot be taken for ride.

Bhaskar

To,
Supporting team
Renault Finance

Hello,
We got our loan done on 31.05.2016 and my loan number is RRAR028371 which is already settled from our behalf before May’ 2019. Now that we are selling the car I receive a call from NOC what they have to say is that around 5000 is yet to be paid from my behalf regarding the loan. Upon checking I figured out that I requested to change the bank and that couldn’t happen from your end due to some reason and the check bounced this all happened from your end I request you to clear everything and pass my NOC at the soonest so that I can go on doing me selling formalities.

Expecting your revert at the soonest.trying for last 6 days

Thank you
Pravesh Motwani

I own a 2019 Duster 85 PS diesel vehicle. I have raised concern on lower pick up and mileage. Before coming to Renault i was getting 15km/l and after 3 months its the same after visiting the service center for 16 times. Local dealer was supportive and replace few parts but actual issue is Once i got with test turbo or when i got the vehicle serviced or when team cleaned the EGR value or with new intercooler or after replacing the new turbo,...

Hey my car number no. Is HR06AH-4040(DUSTER).I met an accident in last week and broke bumper headlight and fender. Now my car is parked in Aseem mottors panipat 132103 since 10 days I talked to your body shop manager named Joginder he is saying it may take up to 30 days as we don’t have sufficient parts so can’t give you car soon. May I know that if you dunt have sufficent backup or parts thn why the hell you are selling your cars?. Just mere 2-3 parts you will keep my car for 30 days I must say this is ridiculous complete harassment for a customer. Now onwards I won’t refer anyone not to buy your rubbish cars becuz they don’t have parts they are not capable to provide services. I hands up to your poor services idunt have words what to say🙏🏼.

Details

Name-kuldeep khokhar
Vehicle - Duster

Good morning sir
Dear sir i Devendra panchal i puchased renault triber car in[protected]
my secound service is[protected].
invoce no servvmd21001613 SA name is girish chauhan and Rakesh bhai .

this service is our not setisfy gadi wheel Alloiment charz is Rs 640 i paid but not clear is Alloiment .wiper wash paid Rs 45, . cooled water
is mini.reng..
after service 1 more indicator is start ..
i wathts up 27/11/20 but not Answer .secound call 5/12/2020
but not setisfy Answer.
please sollution is our this problem.
i Not Setisfy is shree Gopinath service vadodara.

Renault duster 2013 110ps model, the clutch is very very hard to drive for long journeys and in cities is there any solution for this ? If i ask the service guy he will just tell me that it will be like thay only for duster and he cannot do anything...

HI, I have Renault Kwid GJ-18 BE 4114. I have a problem in kwid Staring Assembly. Some Noise come from the inside it. do needful. [protected]

Kindly help us from the Renoult service here in Egypt
The service centers are very very bad
No experience to solve any problem
Very very expensive spare parts
This bad effect will affect the sales of Renoult cars in Egypt
All people here complain about the very bad after sales service
Help us

My name is Simon Manickavasakam. I am deeply disappointed with my car Renault Lodgy. It is just about 3.5 years and my AC compressor, coil and everything associated with AC is not working. And the service center "Kun Renault Ambattur Estate" are not willing to replace the parts even though it is under extended warranty. The cost is coming to Rs. 60, 000 to 70, 0000 which I don't think I can afford.

My email Id: simon.[protected]@gmail.com

I Have given my Renault kwid car for service in Hosur rd service center on 19.12.20. Today is 1.12.20 and still my car is not ready.
Do you take 15 days for any service?? This is pathetic.

I had an emergency and i called the the service centre for a spare car. they dint even provide me a spare car for use for a day

worst brand of cars i have ever seen in life

I am a customer wanting to buy the Kwid RXT (O) AMT. When i visited the juhu renault dealership they added a 10, 000 Rupee Document support charges in the on road price. They refuse to remove it and call it a compulsory fee for logistics. This fee seems to me to be illegal.