Renault Complaints & Reviews

Address: Mohan corporate estate Badarpur

I have booked Renault kwid on 1/10/2021
From Mohan corporate estate Badarpur New Delhi
And also got loan approval
Due to sone reason I have to cancel it
The dealer also got convinced and we canceled it before taking delivery
I thought it was got cancellation but after some time I got msg to pay EMI we go to dealer
Every time they say it will cancel soon
It’s 7 months now they didn’t cancel it
Plz do something and cancel my loan
I attached some paper plz do something

Jul 22, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jun 20, 2022

Renault Customer Care's response Dear Customer (Faizan),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you. You can contact us on our toll free number[protected] or write to us at [protected]@renault.com.

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Renault Customer Care

from Mumbai, Maharashtra

Jun 18, 2022

Verified Support

Dear Customer (Faizan),

Please share your contact detail via private message with us so we can assist you regarding the same. You can contact us on our toll free number[protected] or write to us at [protected]@renault.com.

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Address: Renault duster

I was driving my duster 110ps and stopped it for a a while and I switched it on to move and the steering is totally stuck and so hard that I can’t even take a turn and I waited for a day and later it’s fine and this scares me to worse what if this happens when I’m driving on the high way and I call the customer service they respond saying we need to change the steering itself which will cost me40k without even checking the problem and now I wonder if I have to take it to the service Center because I don’t know if they will ever say what’s the issue because They have no intentions of making money than serving the customers .

Jul 16, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jun 04, 2022

Renault Customer Care's response Dear Customer (Sowjanya Ashok),

Please share your contact detail via private message with us so we can assist you regarding the same.

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Jun 06, 2022

Renault Customer Care's response Dear Customer (Sowjanya Ashok),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

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I have purchased Renault kwid RXT model 2019 model from salem Tamilnadu. After two and half years trouble free running with 21000km. I was happy and refer to my friends and relatives with good hopes.

But now suddenly vehicle got stop and can’t able to start the vehicle. After got appointment from road assistance, they have tried to start the vehicle for a while and took over near by service center.

After a week, Now they have reported ECM panel have to change with key sets which cost around 13k - 15k.

Renault offered 3 years warranty at the time of purchase. Is it applicable for this above issue??

How can a vehicle is not rectified for the past years of compliance which was already registered by users. Hope Renault’s vehicle should rectify this problem before reaching to consumers.

Renault should definitely looks this issue and support who have bought vehicle by the consumers.

Jul 4, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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Jun 01, 2022

Renault Customer Care's response Dear Customer (AnandVJ23),

Please share your contact detail via private message with us so we can assist you regarding the same.

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Jun 02, 2022

Renault Customer Care's response Dear Customer (AnandVJ23),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

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AnandVJ23

from Salem, Tamil Nadu

Jun 19, 2022

Renault team,
My vehicle came across same starting problem and was booked under vehicle towing by road assistance on 9th June. Almost 10 days gone there is no feedback from your support team. I have requested standby vehicle for my daily conveyances, but they have informed there is no option to provide standby vehicle. I’m spending almost everyday Rs500/- for taxi. These is not my fault to wait for a vehicle such a long duration. I’m expecting Renault to support and issue the vehicle without any problems ASAP. Mobile :[protected]

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This is Harish Frm Chennai owning Duster RxZ Amt 2017 model . I have been complaining about the juddering issue in my car from 10000 km.The clutch was changed which was under warranty after repeated follow ups with service advisor.The issue was seem to be sorted for initial few km aftr replacing the clutch.After a month, again the same juddering issue cropped and i have been experiencing the same till now.Everytime when it is being reported with Renault Service Centre, they just say it is fine after gearbox software reset.This is been happening evrytime during the regular maintenance.The fact is after every regular service the shuddering issue will be minimal for initial few days and after a week the frequency and intensity increases especially in bumper to bumper traffic.When i reported this again in recent 60 k regular service, the service person is saying we have to change the flywheel and the vehicle is out of warranty and extended warranty.This is totally not acceptable as service centers were just pushing the time all these days.

Nov 7, 2022

Complaint marked as Resolved

Nothing done

Renault customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2022

Renault Customer Care's response Dear Customer (Harish K P),

Please share your contact detail via private message with us so we can assist you regarding the same.

Verified Support

Jun 02, 2022

Renault Customer Care's response Dear Customer (Harish K P),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

Oct 25, 2022

Updated by Harish K P [protected]

Oct 26, 2022

Updated by Harish K P This complaint is not resolved yet

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Dear Sir/Madam,

I would be grateful to you if you could please help me in resolving a recurring issue with a new car that I purchased from Leal and company limited on the 10th January 2022.

The car had issues of loosing acceleration while driving.
The car went there for repairs on the following dates:
1. 10.03.22 and was returned the day after that is the 11.03.22.
2. The car was involved in accident on the 13.03.22 due to this mechanical issue, the car was returned on the 28.04.22.
3. On the 02.05.22 the car had the same issue and was sent back for repairs and was returned on 16.05.22
4. The car broke down on the 18.05.22 and was returned on 21.05.22
5. Today 23.05.22 the car experienced same issue.
The car is supposed to be under warranty of 5 yrs or 150, 000 kms but leal keep trying to fix it but can't seem to find the problem.

Thanking you in advance

Renault customer support has been notified about the posted complaint.

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Dear Team

From last 30 days I am struggling with Rishabh Cars, Jodhpur Service center and Renault customer care to resolve my car pulling issue but there is no action and any justification provided by both.

My Key highlight

When I give my car on 23th April for dent work there was no issue in car. When I took delivery on 4th May 2022 why my car was pulling on left side? What was happened with my car at service center ?
Rishabh Cars, Jodhpur Service center claimed the entire amount for dent job but why he did not done dent work properly ? who is the responsible?

Why Rishabh Cars, Jodhpur Service center kept hold my car from last 20 days for fixing the issue? I asked multiple time to Rishabh Cars, Jodhpur Service center and Renault customer care for provide day to day details report about what they have done in last 20 days. But why they did not provided me details ? are they not responsible for this ?

Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service is saying my car is ready for delivery. Than why they did not delivered the car. It was clear mention when they picked the car that pick up & drop need to be provided by him. What was purpose of keeping the car for 20 days and why they do not want to delivery car ?

Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service is saying my car tyre is not good condition that’s why car is pulling left side. Same issue was not there when I given my car for dent work? How this issue came at service center ? Is my car trye got changed or any other damage happen at service center. Who is responsible for this, Why they are not serious about this complaint ? Why Mr. Ashok confidently saying Car will pull left after and asking me to take delivery ? Why I need to put my life on such risk.

When I took delivery on 4th May why Mr. Ashok did not updated me that car is pulling left side. Before delivery he only confirmed me that car is ready for delivery and when I took delivery I found pulling issue. Why is so careless about customer and put my life on risk ? Who is responsible ? Why Mr. asho did not informed me on 4th May 2022 ?

As per Mr. Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service my car tyre is not good condition that why I did not face issue before 23 April . From dent work I dropped the at Jodhpur service center for this I derived my car from Pali to Jodhpur near 70 KM. That time did not face any pulling issue than why on 4th May suddenly my car is pulling left side? What is done by Rishabh Cars, Jodhpur Service center ? why they are not providing me details ?
As per Mr. Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur they fix the alignment for my car for resolve pulling issue. But they are only saying that car tyre is not good and how they set the alignment ?
Multiple time I called Renault customer care why customer care team not mention the complaint in details ? Is they are doing in favor of service center ?

Why Mr. Harsh Complaint Manger from Renault customer care not able to resolve this issue from last 20 days? Are they are doing their job ?

Why Mr. Harsh Complaint Manger from Renault customer care not able to put my concerns with Rishabh Cars, Jodhpur Management team ? why every every time he will arrange a conference call and they will be in mute? Des he doing his job ?
Renault customer care told me multipe time that my car is ready for delivery. And when I told to Renault customer care that car is still pulling left side and problem not got fixed ? But still they will not consider words and will force me to take delivery . How I can take a care delivery when Car is not in good condition for drive. Is this your team not able to understand

Why Renault customer care not able to escalate this at next level for fix this issue where I am facing problem from last 20 days ?

When Rishabh Cars, Jodhpur is not able to delivery my car at my place ? Than who will pay my expenses during this time from 4yh May to till date?

Requesting you team please do some needful and take some action for fix all issues

Please let me know

When I will get I car back. As I need to travel back to Bangalore if Rishabh Cars, Jodhpur not able to delivery my car at good condition before 24th May, need to provide my car at Bangalore location.

Please let me know for raise my all claim where I need to submit my claim. My car got damaged at service center and they not able to fix the issue from last 20 days so I need to claim all expenses .

Please help on this

Thanks,

Umesh

[protected]

Renault customer support has been notified about the posted complaint.

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Renault Customer Care

from Mumbai, Maharashtra

Jun 1, 2022

Verified Support

Dear Customer (Umesh Sanwalot),

Please share your contact detail via private message with us so we can assist you regarding the same.

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Renault Customer Care's response, Jun 1, 2022

Verified Support

Dear Customer (Umesh Sanwalot),

We're forwarding your concern for further processing & will get back to you with an update on the same.

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Address: BHUBANESWAR

Engine Immobilizer light is getting turned on. After which vehicle is not moving.

Renault customer support has been notified about the posted complaint.

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I have given my duster card at Rishabh Cars, Jodhpur for denting job on 23 April 2022. On 4th May 2022, I collected my car and same time I found the issue in my car that my car is pulling towards the left side. I have raised the complaint [ Complaint number:[protected],[protected] against the same.

It is all almost 14 days over no solution provided for the same from Rishabh Cars, Jodhpur. When I have given my car for a dent job there was no issue of left side pulling. Multiple times I had a conference call with the service advisor and Renault complaint department but so far service team is not able to justify this issue and ratting with a different statement like tyre issues, road issues, or alignment issues. Even dent work is also done properly.

Many times I told customer care and the service center but both are not serious about this which happened at the service center. Even service center people tell multiple reasons but are not able to justify.

Sometimes they tell there is an alignment issue, sometimes they tell tyre issue and sometimes they tell road issue, none of these reasons can be for pulling the car on the left side.

When I took delivery on 4th of may Mr. Ashok checked the car and he confirmed there is no issue and ready for delivery but when I collect the car from the service center, the car was pulling left side badly and at the same time I informed him and even dent work also not done properly.

Requesting your team please help me on this to resolve this issue ASAP

Renault duster pulling left side badly

Thaks & Regards,
Umesh

Renault customer support has been notified about the posted complaint.

Verified Support

May 19, 2022

Renault Customer Care's response Dear Customer (Umesh),

We apologize for the inconvenience caused. We have forwarded your concern to the concerned team. Rest assured, you will hear from them soon.

May 22, 2022

Updated by umeshsanwalot Dear Team

From last 30 days I am struggling with Rishabh Cars, Jodhpur Service center and Renault customer care to resolve my car pulling issue but there is no action and any justification provided by both.

My Key highlight

When I give my car on 23th April for dent work there was no issue in car. When I took delivery on 4th May 2022 why my car was pulling on left side? What was happened with my car at service center ?
Rishabh Cars, Jodhpur Service center claimed the entire amount for dent job but why he did not done dent work properly ? who is the responsible?

Why Rishabh Cars, Jodhpur Service center kept hold my car from last 20 days for fixing the issue? I asked multiple time to Rishabh Cars, Jodhpur Service center and Renault customer care for provide day to day details report about what they have done in last 20 days. But why they did not provided me details ? are they not responsible for this ?

Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service is saying my car is ready for delivery. Than why they did not delivered the car. It was clear mention when they picked the car that pick up & drop need to be provided by him. What was purpose of keeping the car for 20 days and why they do not want to delivery car ?

Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service is saying my car tyre is not good condition that’s why car is pulling left side. Same issue was not there when I given my car for dent work? How this issue came at service center ? Is my car trye got changed or any other damage happen at service center. Who is responsible for this, Why they are not serious about this complaint ? Why Mr. Ashok confidently saying Car will pull left after and asking me to take delivery ? Why I need to put my life on such risk.

When I took delivery on 4th May why Mr. Ashok did not updated me that car is pulling left side. Before delivery he only confirmed me that car is ready for delivery and when I took delivery I found pulling issue. Why is so careless about customer and put my life on risk ? Who is responsible ? Why Mr. asho did not informed me on 4th May 2022 ?

As per Mr. Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur Service my car tyre is not good condition that why I did not face issue before 23 April . From dent work I dropped the at Jodhpur service center for this I derived my car from Pali to Jodhpur near 70 KM. That time did not face any pulling issue than why on 4th May suddenly my car is pulling left side? What is done by Rishabh Cars, Jodhpur Service center ? why they are not providing me details ?
As per Mr. Mr. Ashok Body shop Manger from Rishabh Cars, Jodhpur they fix the alignment for my car for resolve pulling issue. But they are only saying that car tyre is not good and how they set the alignment ?
Multiple time I called Renault customer care why customer care team not mention the complaint in details ? Is they are doing in favor of service center ?

Why Mr. Harsh Complaint Manger from Renault customer care not able to resolve this issue from last 20 days? Are they are doing their job ?

Why Mr. Harsh Complaint Manger from Renault customer care not able to put my concerns with Rishabh Cars, Jodhpur Management team ? why every every time he will arrange a conference call and they will be in mute? Des he doing his job ?
Renault customer care told me multipe time that my car is ready for delivery. And when I told to Renault customer care that car is still pulling left side and problem not got fixed ? But still they will not consider words and will force me to take delivery . How I can take a care delivery when Car is not in good condition for drive. Is this your team not able to understand

Why Renault customer care not able to escalate this at next level for fix this issue where I am facing problem from last 20 days ?

When Rishabh Cars, Jodhpur is not able to delivery my car at my place ? Than who will pay my expenses during this time from 4yh May to till date?

Requesting you team please do some needful and take some action for fix all issues

Please let me know

When I will get I car back. As I need to travel back to Bangalore if Rishabh Cars, Jodhpur not able to delivery my car at good condition before 24th May, need to provide my car at Bangalore location.

Please let me know for raise my all claim where I need to submit my claim. My car got damaged at service center and they not able to fix the issue from last 20 days so I need to claim all expenses .

Please help on this

Thanks,

Umesh

[protected]

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Address: Renault Gurgaon sector 61

KWID - DL9CAS9716
I had done my car service in Renault Gurgaon sector 61 dated 6/05/2022 (Using pick and drop). Next Day in morning car was not started. After pushing car was start. I was complain to service station, he says battery is not working, you need change it. In evening I had go to service station, where he say buttery is ok but one electronic part is not working and now You should left the car for today (Dated: 09/05/2022) and next day ( Dated 10/05/2022) I will fixed the car issue and next day you can received for service station.
Next date (Dated: 10/05/2022) when I reached service station he says electronic component is ok but issue in wiring and I will not deliver today.
I totally disappointed. Before service my car has no problem, but after service car has problem. And I left my car in service station last three days. And I have no idea when I will receive my car.

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Renault Customer Care

from Mumbai, Maharashtra

May 13, 2022

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Dear Customer (contectpriyanka),

Please share your contact detail via private message with us so we can assist you regarding the same.

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Renault Customer Care

from Mumbai, Maharashtra

May 14, 2022

Verified Support

We haven’t heard from you. Kindly help us with your contact number via private message so our team can reach out to you.

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Renault Customer Care

from Mumbai, Maharashtra

May 14, 2022

Verified Support

Dear Customer (contectpriyanka),

We haven’t heard from you. Kindly help us with your contact number via private message so our team can reach out to you.

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My Vehicle stopped on road on 30th April, 2022.Sent to Madhapur Renault Service center.They first told its PETROL problem but then I have enquired in Petrol bunk and saw the CCTV Fotage.It was filled with PETROL itself.And there is NO contamination.Later Service center saying multiple issues but till date there is no proper conculsion on the issue.

It was recently purchused on Sept, 2022.its is just 6 MONTHS old vehicle.

Please look into the issue ASAP.I need to travel for my work daily 100kms it is casuing inconvience a lot.

Please replace my Vehicle .

Vehicle number: TS08HP8087
Renault ID[protected]
Email id: [protected]@gmail.com

May 14, 2022

Complaint marked as Resolved

Krishna from Madhapur Service center is doing follow up.He is working on the issue.Vehicle will be delivered today ie 14-05-2022. Thanks for quick response

Renault customer support has been notified about the posted complaint.

Verified Support

May 13, 2022

Renault Customer Care's response Dear Customer (Hanumantha rao Malladi),

We're forwarding your concern for further processing & will get back to you with an update on the same.

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Address: Renault Yelahanka Bangalore

Renault Captur[protected] KMS Run, Recently underwent Third Free Service with a RSA and extended warranty.

Date - May 4th 2022-

Was travelling from Goa to Bangalore and Renault Captur[protected] KMS Run stopped due to injector failure @ Anmod Ghat section NH748. We were stranded and with great difficulty the vehicle was moved to side of road. RSA team was approached but due to lack of communication and cordination assistance for tow was arranged after 5 long Hours, absolutely lonely place ( Scary ) The RSA team were confused about the location of Service center and also they failed to keep up promises and misleading information just to convince situation. Cab services were not arranged and we had to travel in the tow vehicle to service center.

Service personal at Verna Renault were very humble and respectfull as they spent time beyond working hours to help.New Injectors were out of stock and the service center and all they poor people could do is to swap from a old vehicle just a temporary solution to reach our destination and r courier old part after replacing with new. I am seriously thank full to them.

My concern is how do i trust this Renault product - what if it fails over again, and also what about my expenses that occurred during the tragic incident. Are they no value for the money that i spent purchasing a premium product with all assistance and later to face such issue.

I need justice for this, from the day one i feel the product delivered is not of top notch quality. Initially the same vehicle info system flickers and the Auto carplay malfunctioned and i visited ten times ending to bear with no solution. Now again vehicle is in warranty still components are failing, what if its out of warranty, will i not hurt my pockets. Who can ensure the quality of this whole vehicle, it is even so scaring to recommend any body the product. I doubt this vehicle will run long as i will end up hitting service center regular basis.

I feel i am fooled as customer over sales, I have a 16 year old car Lancer, Honda city it has never made me strand like this.

Engine failure in short duration and low KMS is really bad.

If Renault is like this @ 5000 Kms imagine what all may fail when it hits double figures.

My humble request is please take back the product and return my hard earned money. I feel i have opted a wrong product and have occurred a huge loss. I completely lost confidence and trust over Renault.
Ill go for better products that sustains longer and have better customer value.

Jun 13, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

Renault Customer Care's response Dear Customer (Edayath),

Please share your contact detail via private message with us so we can assist you regarding the same.

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May 13, 2022

Renault Customer Care's response Dear Customer (Edayath),

We haven’t heard from you. Kindly help us with your contact number via private message so our team can reach out to you.

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Edayath

from Kollam, Kerala

Mar 23, 2023

Over again for the second time Renault Captur Dec 2019 - Fuel Injector Failed.

I was travelling back from Kerala to Bangalore on 18th March 2023, and Renault Captur - Broke down near Vazhikadavu ghat and I was stranded for 4 hours until RSA arrived reached to tow my car to Renault authorised service station at Malappuram. It was such an unexplainable trauma where I had to reach them wait in that soaring hot 40 Degree temperature for support.
Shamelessly board the towing truck and reach service station, drop the car and reach back home late night. My travel was delayed until Renault Malappuram service team replaced the Faulty Injector (Second Time) and delivered on Tuesday 21st 2023.
While travelling back to Bangalore i encountered similar symptoms of injector was about to fail but luckily reached home. Symptoms like Vehicle loosing Torque, Friction, Felt engine would go off, exterme acceleration to gain momentum, latargic behaviour has already started and i am sure next trip again Injector will blow off.

Shamelessly over again asking Renault why you cheated me offering a substandard failure vehicle. This is happening straight for second time, which itself compromises your product quality and why should i go through this over again, are there no value for the money paid. is that you are least bothered as you meet sales and not after sales. I demand a compensation and I won't mind fighting this out legally.

Renault complaint call center bunch is been gathering information and doing nothing, instead they are trying to push the blame on service center who offered help. Your product is at the fault and why do you blame service centers.

I am fed up running around, please take your product back and return my money please.

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We have purchased car from Nagpur RENAULT showroom.
Address :-
( Plot No C40/A, Central MIDC Road, Opposite of MECL, Hingna, Link Road, Wadi, Nagpur, Maharashtra 440016)

Bettery again and again getting discharged.
This issue we have observed just after 3 days and also complaint but company said no issue in car.

3 Timea complaint in chandrapur Office and also 3 Times in nagpur.

Now company executive said it's technical issue and we are not able to fide the defect.

We are requesting company to sloved the issue or replace vehicle.

We have paid cash amount while purchasing and its harrasment, every time 2000 Ru petrol used for the delivery of vehicle to the showroom.

We want money back or problem resolution.
Invoice Attached with the complaint.

Details Of car Owner
Ravindra baburao Pakmode
MH34 BV6321
Mobile :- [protected]

Jun 13, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

May 08, 2022

Updated by Nishant Talmale Without resolution markerd as resolved.

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May 11, 2022

Renault Customer Care's response Dear Customer (Nishant Talmale),

We have forwarded your concern for further processing & will get back to you with an update on the same.

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Address: Begumpet, Hyderabad

We've approached a different dealer earlier and paid booking amount, loan also got approved with the details of the earlier dealer. However, we've shifted to Arka Renault, Begumpet, Hyderabad as they've promised us to get the delivery of the vehicle soon. We did this because we've sold our old car and were waiting for the new one for almost a month. They've even forced us to buy insurance through them, which was double the amount than the quote we've got from another provider. Delivery was delayed by 4 days and when the delivery date arrived, they've just kept us waiting until the late evening without any proper communication and they didn't send the insurance copy to our banker at the earliest just to further delay the process. We've also exclusively asked them to speed up the process and when the delivery finally happened today (28/04), they didn't have enough petrol filled in the vehicle to travel 4 kms. This behavior of them have ruined the car delivery experience and also caused trauma to us. So, can you please help us get a complaint registered against them?.

Jun 13, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

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May 11, 2022

Renault Customer Care's response Dear Customer (Qaadeer23),

Please share your contact detail via private message with us so we can assist you regarding the same.

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May 13, 2022

Renault Customer Care's response Dear Customer (Qaadeer23),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

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Renault Customer Care

from Mumbai, Maharashtra

May 11, 2022

Verified Support

Dear Customer (Qtovaadeer23),

Please share your contact detail via private message with us so we can assist you regarding the same.

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@RenaultIndia plz give me my own car.
Meri gadi 02/03/2022 se aapke service center me khdi hor promis delivery time 09/03/2022 tha jb parts he nhi h to kyo beachte ho cars.ab tak mujhe meri gadi nhi mili ab company wale bol rhe aapko gadi 01/05/2022 tak milegi.mujhe campanssion chahiye.lolz company. HR15C6876 and Mob-[protected]

May 26, 2022

Complaint marked as Resolved

Renault customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2022

Renault Customer Care's response Dear Customer ( Mandeep ji ),

We are forwarding your query to the concerned team and they shall connect with you soon.

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Mandeep ji

from Rohtak, Haryana

Apr 25, 2022

Unhone mere compassion k liye abhi tak koi action nhi liya

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Hello Team
I am facing problem with my Duster (WB42AK4638) While Shifting from 1st to second especially on heavy traffic, I have informed it at the RENAULT KOLKATA CENTRAL SERVICE CENTRE nearest to my residence.

Problem first started on 3rd March 2022 at MAA FLYOVER at Kolkata where I was fighting with gear change during heavy traffic. Suddenly, I felt that gear change had become difficult. I called Sri Arup Das, one service person at Kolkata Central Service Centre. He advised me to side the car and stop it and push the clutch paddle for some time. I stopped the car and did it. After some time it worked and gear changing was smooth.

Again I felt the same problem on 11th March 2022. In this time, nothing could be done and I rang up at the Kolkata Central service centre on the same day and asked them to help me in picking up the vehicle from my residence. I was lucky that problem started near my residence.

On 12th March they picked up and kept the car for 3 days and found that no problem was there in gear change. On 15th March late hours, they informed me to have a test drive with their expert. On 16th March 2022 I was with the expert in test drive and found that gear change was smooth. I took delivery of my vehicle on 21st March 2022 after completing some denting work there at Renault Kolkata Service Centre.

From then, my car had no problem with gear change.

Today, i.e. on 13th April 2022 evening again same problem started with gear shifting. Shifting of gears has become impossible. It has become hard and tight and requires lot of energy to shift from 1st to 2nd to 3rd or vice versa. Even reverse gear also became hard. I have observed that when ignition is made off, gear change is smooth. When ignition is on, gear change is difficult. I don't know the logic behind it. I want final solution in this regard.

Day after tomorrow, I have a programme where my car will run for 330 Kms. I shall have to stay there for 4 days and then come back with this car.

Tomorrow, I am taking the car to Renault Kolkata Central Service Centre, Mahemantala, PS-Maheshtala, Kolkata, WB.

Please advise them to resolve my car's gear problem.

It is urgent.

May 25, 2022

Complaint marked as Resolved

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Apr 21, 2022

Renault Customer Care's response Dear Customer (Shyamal Chaudhuri),

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Renault Customer Care

from Mumbai, Maharashtra

Apr 22, 2022

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Dear Customer (Shyamal Chaudhuri),

We haven’t heard from you. Kindly share your alternate contact number along with your convenient timings via message so that our team can assist you further in this regard.

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Address: DOZCO INDIA PVT LTD., 4/251-A POONAMALLEE HIGH ROAD, KUMANANCHAVADI, CHENNAI - 600056

Dear Sir,
We had handed over the Koleos Car Regn.No.TN20CN901 for checking the problems in the car for which they have told to pay Rs. 1200/- including GST. While handing over the car there was no broken of handle of controlling the left and right side mirror. The car taken over by the service centre person of Renault Kattuppakkam Branch with good condition of the same. Our driver went for making payment and taking over the car from service centre. He noticed that the said part i.e. handle of controlling left and right side mirror found to be broken and asked the service centre personnel why the handle is in broken condition. At the time of handing over the car by us to your service centre person, the same was not broken. Now you are handing over the car with the broken condition of handle of controlling the left and right side mirror. To escape from their fault, they are telling that the car was received in the said condition. There is no mention in the slip at the time of taking over the car by the Driver. The service centre team is trying to put the blame on us. Hence, you are asked to take necessary action against them and replace the broken parts immediately

May 10, 2022

Complaint marked as Resolved

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Apr 08, 2022

Renault Customer Care's response Dear Customer (dozco india),

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This is with regards to the recent service done on my Renault Captur MH02xx24xx.

I serviced my vehicle on 5th March 2022, at Suraksha Compound, Kajupada, Ghodbunder Road, Village Chene, , Thane.
I was billed an amount of Rs.18753/-.

Unfortunately, just a week post receiving the vehicle the AC stopped cooling the way it should. It was just out of luck that I got stuck in traffic and realised the AC wasn’t cooling. This was the first time I used the vehicle post service.

I got an appointment booked and took the vehicle to the same service center on 30th March 2022.
I followed up the next day with the SA and got a shocking estimate of another Rs.18000/- plus labor.

The following day I went to the service center and met up with Mr. Rajesh (workshop manager) and Mr. Mahadik (General Manager).
I even spoke to the CR manager Srija.

The only cold “canned” response I have been getting is that these are mechanical and technical issues that can happen anytime.

My concern here is that if I am giving the vehicle for service I expect all issues to be diagnosed, reported and taken care of.
However, all these people I spoke to seem to be of a different opinion and did not understand my concern.
Moreover, they mentioned that I need to figure out the issues and inform them about it. If this is the case, why does Renault run a service center and charge exorbitant rates for a service? Is the customer supposed to diagnose and report issues?
By the way this ain’t the first time, sadly I had to bring to notice of the service center another issue last time too.

Moreover, I have to wait for 7-10 days as the spares are not in stock !!!

May 9, 2022

Complaint marked as Resolved

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Apr 08, 2022

Renault Customer Care's response Dear Customer (mamd),

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Address: 41 Serenade Strret, Kraaifontein

Ever since I bought my Renault, the water leakage comes inside. It's like I'm driving a shack

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I have booked Renault kwid vehicle at ARKA Renault showroom by paying booking amount . And waited for more than a month.
Yesterday sales person sent one more quotation saying that the car booked by me is allocated to someone else who is ready to pay immediately and I need to book car again. I wanted to escalate this issue. Sales person Satya from ARKA Begumpet was given all wrong promises. Now I don't any clue what to do except proceeding legally.

This is initial intimation to you before proceeding further legally in this.
might use this email as a legal evidence for futher processing.

Looking forward for your reply.

Surprisingly these guys are not providing any refund as well till date.

Thank you,
Sasikiran
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Renault Customer Care

from Mumbai, Maharashtra

Apr 8, 2022

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Dear Customer (Sasikiran),

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Renault Customer Care

from Mumbai, Maharashtra

Apr 9, 2022

Verified Support

Dear Customer (Sasikiran),

We haven’t heard from you. Kindly help us with your contact number via message so our team can reach out to you.

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My father was driving a Maruti ertiga from past 10years with no problems at all. His age is 74years and considering the age, I thought to switch him to a new vehicle so that he would never face any sudden breakdown on road. He is more vulnerable to panic problems due to high age.

Last June(2021), I had gifted him Renault Kiger RXZ AMT purchased from Benchmark Motors Mohali. AMT particularly for his comfort as manual is bit hard. The vehicle is in 8th month of its purchase and already started giving major troubles. 4 times vehicle completely broke inbetween the road which has caused seriously trouble to my father. Nevertheless, he somehow took the vehicle to nearest Renault service center in Jagadhri/yamunanagar. In the first instance, engineer could not identify the problem and he sent him back stating someone from Karnal would come to diagnose the problem. Then the engineer came, we again went there and they upgraded the software and very confidently they released the vehicle stating it was a software fault and the problem won't reappear again. On the contrary, vehicle broke again the very next day specifically on 28th Mar'22 and till that time vehicle is with them for diagnosis and till now no resolution.

Considering the incapabilities of your team to fix the issue, I would immediate ask for vehicle replacement. I don't want any repair on our new vehicle which may be temporary and can cause further problems. Also, it is not possible for us to manage without vehicle as my father is a doctor and he needs to visit his clinic on daily basis.

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