Renault Complaints & Reviews

Hi,

My problem is 2 fold.

1st issue:
I have provided my renault duster (Number : ts xx xx 3563) for servicing at 36k km ecil, hyderabad membi service center (And while i have handed over my car, it was fully functional). The car has been returned to me, and when it was returned, the ac is not working. I have taken the car back to service center and they have informed me that evaporator has got damaged and has to be replaced. My first problem is that the ac got damaged while the car is in your custody and hence the service center should be liable for the damage.

2nd issue :

My car is covered under extended warranty. But they have rejected the claim saying that the servicing to be done at 20k kms has been done at 26k kms due to which the claim got rejected.

While issuing the extended warranty, this was not informed clearly. Also the renault duster booklet doesn't specifically/ clearly mention that the service has to be maintained at the specific kms. It just says that "vehicle has to be maintained regularly" which is a very generic statement.

Also, while i have raised the above 2 concerns with the service center staff, their crm and have escalated it to the next level also, it hasn't been resolved for the past 4 weeks. They say that they are speaking internally to their managers for approval, they always promise to call back but never called back. I have kept patience till now and have been following up with them regularly, but i don't see this progressing any further.

Please resolve this for me.

Thanks,
Vamsi bhargav
+91 [protected]

My renault duster is showing overheating alarm. I complained to my dealer (Gargson automobile pvt. Ltd.) regarding this. They told me to bring the vehicle to their showroom. Since 2 months my vehicle is in their showroom and i am facing a lot of trouble during this period. Atleast 5 times i have visited their service centre for enquires but till now there is no solution. They are making me waited whole day everytime i visit but not a single solution have been provided yet. I am very much dissatisfied from their service. And i want my car asap in good working condition. Pls help

Dear sir/madam
I submited my vehical on 13th of aug and the recived the approval from insurance company on 16 aug till now i didnt recive my vehical they are just waiting for front glass and side mirror from 17 days
Due to this kind of services my offical work got distrubed and my ganpati festival also hamperd. This is not the way to give a services to any customer its very disappointing from the world best company renault
Extremely sorry to say but i will never prefer renault vehical & not even suggest to any one to. A very bad experiance with renault it's my mistake that i switch renault from maruti suzuki.

Your fustrated customer
Anirudh p. Oza
[protected]
[protected]

I am owner of above cited car. I already complained on the above subject but no response so far. My car switches over to n mode while driving or while taking reverse. I sent representation dated 19.08.2019 but no response from renault so far. Highly negligent attitude of renault. Kindly replace my car immediately as it has been repaired 5 times for the gear acctuator problem and still it is not set right as there is a major manufacturing defect.

The front left suspension of my duster was replaced because of the oil leak during the last service at trident renault mysore road. Since then the steering gets hard on & off while turning to left but doesn't happen when i turn right. I was suggested by trident renault, mysore road to replace the steering rack (Which i believe is baloney since the part cost inr40, 000/-) without even looking at the actual problem or diagnosing the issue. It's like if you complain of having a slight chest pain you need to undergo angioplasty.

After going through the threads of various forums, i understand this is a part failure and the part in question in the steering rack which is critical. The failure of this could lead to catastrophic incidents for the drivers of renault duster.

Consider this has not been rectified or recalled by the manufacturer. Renault just wants to make money from gullible customers just by selling a poorly engineered steering rack in their cars.

I believe we should file a pil regarding this in the court so that manufacturers are held accountable for their products. If any other aggrieved customer/s would like to file a joint pil along with me, please feel free to drop a message

I pawan khandelwal, registration number : - mh 04 gm 8690.

My respective vehicle was break down on 16/08/2019 at anjurphata, bhiwandi - 421302, on the same date at 11 : 00 in the morning, i made a call to[protected] for road side assistance, to tow my vehicle and take the same to nearby service centre. The respective service was delayed and i was being served after 32 hrs from the first call.
My vehicle is at benchmark motors pvt. Ltd., thane, ghodbunder road, from last 13 days, there is no positive response from the service center.
Please look forward to my complaint and revert me back at the earliest.

Hi, i am having renault duster up 32fu 6699, lucknow. My car has crossed 1 lacs kilometers and properly and timely service.

There was a little bit noise from gear box and car has not completed 5 years of purchase.

When car was sent to mg chariots lucknow service centre then they told me that there is a problem of gear box and given estimate of 1 lacs.

Despite regular follow ups my car is there at service centre from past 10 days and they are now demanding money to get the part order.

I have used car of maruti and hundai but i have never faced any issue of gear box.

Car is always serviced timely and service manager has never told that there is any issue.

Request you to please look into this matter and help me here!

Thanks
Regards
Niresh mehrotra
[protected]
Niresh. [protected]@gmail.com

Renault kwid glove box have very cheap quality, when i buy this car then i told to service boy glove box not close, he say "don't worry sir your car in under warranty" but after the 2 year same problem and my glove box not close and even not in use from the begging.

Renault very poor customer support.

Renault kwid have lot of engine noise and renault not work on this issue.

Please don't buy this car.

Bought in 2016 - Renault kwid 800 rxt
Vehicle come with break issue, every service complained about the issue, at TRIDENT AUTO ENTERPRISE RENAULT SERVICE CENTRE, they not done with this issue till 2 days before ( last service )
While driving with A/C some times break not gonna apply ( free beake pedal )
Today it end up with an accident

On 23rd, the new vehicle broke down half the way at 10pm. Next day, the roadside assistant attended at 8am at site and diagnosed as the battery is not recharging. He then started the car by external battery support. Then he asked us to take the car to kulur renault workshop. After driving a distance of 1.5 km, the car again konked off in the similar fashion at 9.15am. Roadside assistance attended at 10am and the car was towed to kulur workshop. New car within within three weeks had to be towed due to company defect. We would like to have a replacement of the company defective car with a new car.

Even in the most high end model of the car that is approx. 6 lakhs on road the engine oil chamber is made of cheap plastic that can easily break when your car’s bottom touches a speed breaker. They hide such information about the car as no consumer will ask such specific questions before purchase. For my car it broke within 2 months, yet no cost is covered by warranty. The bill estimate given to us is ₹60, 000. Makes me question the ethics of renault india.
There is a guard available for this at the showroom but we were not even informed about it nor were we told that it can break so easily. This guard should come pre installed for free at least in the top end kwid climber.in all other cars it is made of stainless steal or some other metal that will not break with minor impact.

Third class service from renault nerul service center. My problem not solved but increased problems. My vehicle currently unfit for drive because of nerul service provider/center. Rainey water entered in my kwid car, i given my car for that problem. Initially my car having wiring problem but no error seen on display as well as pick up of car ok. After service, error shown on display & my car not getting pick up. I asked to service provider about this issue but he ignore me & told me your vehicle initially having that problem. I think my vehicle part removed by service person & fitted faulty part in my vehicle. Worst service, third class service.

Good day to every one.
My brother handed over to warangal service center for replacing of damaged door due to hit by un identified vehicle. The handed over around june 15th. They passed time till august 02, due to original insurance bond /rti which are provided b y them when the vehicle delivered week itself.

So 3 months they kept car in their service center, and when demand the details for the delay in written, they could not make as they worry about their job.

When i check gate register for details from the security, that also not maintained, only third party bikes recording because they provide some space for parking.

Yesterday my son visited to remind and find the date of delivery, they promised on monday they will do definitely.

My concern is the money i spent for private cars and my inconvenience caused due to this delay.

Big surprise is they blame sales team, when i shout on sales team they blame on service team, when i demand written explanation both afraid.

So kindly suggest to get relief from this pain.

Anyone looking for a car; kindly dont spend your hard earned money on renault. You would experience worst customer service; complaint center is useless and service center are frauds. My duster is standing at nerul service center from 1 month. They are not getting some part which they ordered from chennai and it has been 1 month they have kept the car. Renault customer support wont help you and it useless. Complaint center is even more useless and worthless. Go for any other company but would suggest never renault. You will feel cheated. I am going to sell this garbage and buy other company car.
Total disappointment and cheated.
Would suggest everyone to stay away from renault garbage

Hello sir,

I am venkatesh from visakhapatnam. I bought renault kwid climber during aug 2017. Actually i am working with one private organisation so i have more camps and as such i have used my above said car in low volume. As on date my vehicle kilometer milege is 4970 kms. Recently i have done my free servicing also against payment of rs.4, 300/- which is towards oil and other items. After servicing one day morning i have tried to start my vehicle but it was not started and the same day i have made a call to your local service point. Then they have sent some one and he checked up and said the battery problem is there and he collected rs.400/- from our parents and also said batter warranty period is one year only. I have asked him i bought the car during aug 2017 and i think it is under warranty as the vehicle is under 4 years amc. So please advise me now what to do with the battery and i th ink battery warranty is 2 years. Please guide me sir.

Regards.
Venkatesh
Actually this car is in my mother's name as palukuri ratna kumari.

Hi team,

Pathetic service ever

Now i demand new one to be replaced

My multimedia system is not functioning specially the navigation app (Inc.
India map) & bluetooth app. I had reported the same to wagholi (Pune)
Service center. First time (June'19 end). After a whole day issue did not
Get addressed and asked me to come on another day as i will have to rush to
Work.

2nd visit on 1st week of july'19 they (Wagholi workshop people) took the
Car and after doing all postmortem in two days they come back and told me
Issue did not get resolved and they need to send it to chennai workstation
And assured me this will be done with in 10 to 15 day...

In between i never got a call proactively on progressive update, every time
On a reactive basis i call the service station folks and they keep me
Update by pushing the dates.

*today it is almost a month now, i do not have any further updates on when
And how i will get my system back and god knows all my concerns are
Addressed or not.*

*i really struggling by your team loose communication & doubt on service
Center capabilities.*

*my self amit pattnaik, car is on name of prativa pattnaik (Mh-12-nj-6056).*

Moreover i have a basic concern why my address in your system showing
Magarpatta, pune even after i have submitted my aadhar and residence address
Id during registration and booking. Please get this corrected. (Aadhar
Attached)

Regard,
Amit kumar pattnaik

Just now
Mysore road renault showroom sales people do not have any manners on how to talk or behave with customers. They provide no details on any car specifications or accessories. I believe as a novice buyer, we have all rights to know the details and compare between different brands. But they expect you to know everything and assume they are the best knowledgeable people. They do not have any basic human manners. Shameful when your doing customer service but dont have human manners or hospitality.

I have a renault duster 110 ps awd rxz model purchased in march 2016.

I visited divine auto, jahangir puri for ac direction flow knob problem, in july, 2018, they rectified the direction flow knob problem, but the car ac stopped working in city traffic. I visited multiple times and they tried to provide a solution and at the same time winter’s arrived and i could not check the car ac effectiveness. This year i again highlighted the issue to the same dealership in june, 2019 and again visited on july 3, 17, 23 and 29. Then after raising a complaint with renault customer care, on august 5th, 2019 the car was again visited dealership and was with dealership for 3 days, and they couldnt rectify neither identify the problem and were trying to convice that it is working fine.

They repeatedly recall the car to dealership wasting my time, energy and fuel not providing any solution. I hereby request through this forum to help me get the complete ac unit replaced

I bought renault kwid in sept, 2017 and drove 14000 kms. Its the worst car.

1) the battery went dead just in 22 months/14000 kms

2) once i forgot to shut off the headlights after parking the car. Two hours later, i was not able to start the car. Even renault rsa could not star the car. Finallt, they towed the car to service center and unlocked the car using their laptop. So, once its system is locked, only they can start the car.

I would advise everyone not to buy any renault cars. Go for the proven bands like maruti, hyundai etc.

Ref vehicle no od 33h 4836. It is a matter of sad and shocking that the double standard attitude of the service manager of renault service center is under questionable circumstance-in consequence. It may jeopardize the name and fame of international reputation organization.in specific, i, myself is the sole owner of the duster automatic under ref od 33h 4836 handed over for repair and change of some important parts. They committed me to return within 10 days but returned me after 20 days after a tussle for delivery. Where in the entire staff personnel were present and i constrained to remain 3 days at hotel for such repaire/delivery. It gives me enormous pain to me. But the work executed by the technocrat mr prasanta mohanty & kamala kanta nayak are below sanctification they have not replace the marked parts of my duster car.

This is for your information and onward transmission to the delegated authority for thorough examination and inquiry

Please take care of it.

Renault service center bhubaneswar (Crp chhak)