Renault Complaints & Reviews

The kwid automatic is completely blacked out. It didn't start so i asked perungudi service center person to check. Upon checking and tried jumpstart but it didn't work out. So arranged for tow assistance but again they uselessly saying that the road assistance will check and confirm whether it needs to be towed or not, even after telling them that it is already checked by service center person and asked to tow the vehicle thro' road assistance. Since vehicle is inside the office campus it is tough to get passes everytime for the same. As if they own and say that they follow only rules.

Sad to say it is very pathetic and car wasn't picked up from the last two days.

I own duster amt diesel vehicle model 2016 december. Done 58900 km.
There was juddering problem. After lot of pressure and arguments they changed some parts in clutch and problem got resolved last year.
Now in december 2019 the same problem of juddering has resurfaced. They are asking for payment of rs 54000/- saying it is not covered under warranty.
This is cheating and fraud upon their own customers.

For last one year, my renault duster has gone to service station more than 8 times for just solving two problems and the problems are still not fixed.

Problem 1: the battery draining after three days of car not being used. This happened soon after i upgraded my multi-media system in the car to include reverse camera. I paid 12, 000 and changed battery twice. Finally, they put back my original system with some local rear view based rear camera. But the batteries are still draining.

Problem 2: two warning lights are glowing orange and my car has already been to service station 4 times and i have paid more than 26, 000 inr for various things including replacement of inter-cooler hose pipe.

The service people are unable to solve both problems. They are also unwilling to give me the contact details of concerned people in reanult office.

What should i do? Should i go to the consumer court?

Dear sir / madam,
I am writing to you to raise an issue about: repairs and servicing
The issue that i have experienced was: 1.in service bill overcharging all the customers with rs. 450/-
+ 28% gst on it.
2. Took 15-20 days in service / repair under insurance, where other renault bhilwara service center,
Can do it in maximum 7 days.
3. Threatened my younger brother to go to jail, stating my insurance policy invalid, where after that,
Its valid.
4. Key issue of locking / unlocking persists after 3 services.
I have all the proofs in mobile recordings.
It occurred on: 18/11/2019
This meant that 1. Charged me a sum of rs. 450/- extra in three-four bills with gst 28% extra.
2. Without car i suffered allot, got birthday & family functions, mentally torchered.
3. My younger brother scared allot.
4. My car could be stolen in absence of proper locking facility.
Apology and refund / reimbursement of all wrong charges with gst via account payee cheque
Bearing name ashish pareek
I look forward to your prompt response on this matter. As recommended by trading standards, i
Would like to keep a complete record of my case, so please reply to this email address.
Yours faithfully,
Ashish pareek
Ashish pareek rj06cc5490

Complaint against information provided and employee ill behaviour at jaipur showroom.
I have booked triber at jaipur vaishali nagar, queen's road showroom for silver colour on 1st nov and at the time of booking it was told to make that they accept paytm transfer but afte one hour when i transferred 50k in my paytm account, it as told me that they can't accept paytm... I transferred amount back to my account which coated my 2.5% ok 50k and then i made account transfer.
Post that i completed my loan formalities on the quitted amount and got the sanction letter.
Later on today when i enquired for delivery of car as date mentioned for delivery was 25th, then executive abhijeet told me that amount of car has increased by 10k.
I asked him to provide call to manager, initially manager (Mr. Goswami) said him "tu hi baat kar le" later on when he took call, he started arguments with me that it has to be paid if you need this car, else you can come and take delivery of blue available triber. Later on in this argument he used abusive language too.
My concerns is why should i pay 10k extra when triber was supposed to deliver on 25th and i have given booking amount on very 1st of the month.
No conversion/communication was done even at the time of booking the car.
2nd the behaviour of manager mr. Goswami was very arrogant/adverse, due to which now i am willing to cancel the booking.
Need earliest confirmation-
1. On same amount delivery &
2. Action taken on manager mr. Goswami.
Else i will move further legal, media and social media.
Regards
Ashish

So it started as i was facing problem with my fuel tank in kwid car. The fuel indication meter was showing wrong details of fuel filled in. As i m not using my car so frequently so i just went to renault service center (Divine autotech jahangirpuri delhi.).
I wasnt aware that my 2 years extended warranty had collapsed due to not regular service from their service center n i agreed on that n jus made a request to one of their executive to please at least check it so that i can make it repaired from a local mechanic.
That executive told me the tank of the car will b replaced n it costs around 8-10k without checking it.
There was a senior executive who jus arrived to me n make me sure that my car will b checked n i dont need to worry. I jus thanked him on this n he told the same excutive to jus make a check up on the issue n that executive took my car to n told me to jus wait at the lobby area. I keep waiting for 1.5 hour in the lobby n then the executice came to me n told the same thing that the fuel tank will b replaced as there is some problem with it.
I jus simply thanked him n went outside to my car n found my car was heating up due to sunny day n high temprature as it was the month of october so i jus asked a random guard for how long this car is parked here n he told me its about 1-1.5 hours.
So basially they din't check my car n that executive parked my car from 1 place to another.
When i got back to home surprisingly my 32 gb usb drive which was plugged in in my stereo was missing as i was coming back while talking on phone the whole way.

This is not the first time i faced all this thing.
When i sent my car for the 2nd paid service they jus declare my car battery faulty when my car jus ran for only 3000 k. M.in 2 years.

Basically renault is giving 3rd class service n their car even are not worth the money.

I recently serviced my car (Kwid) at motiwala business centre, jalna road, aurangabad service centre on 9th october 2019, but yesterday on 16th november 2019 at 15:00 pm the bonnet hood lock fell down and the bonnet opened up while the car was in running state, luckily nothing inappropriate happened but if the car hit anything could happen, i just want to say who is responsible for this how the lock could fell down? The service incharge not checked the lock or not tighten the screws of the lock, and also the a/c filters were not cleaned in the service, please see to this.
Thankyou!

Mrs
A mail was received from your side stating that it will take 1 month for rc to be completed, but the validation of the certificate has already ended, if any kind of driving or anything else on the road gets fined while driving tomorrow. It will be your responsibility to bring to your attention that rc in our place and agency is ready in 1 month, know from your work car and behavior. So that you do not work properly we are doing and are not even able to cooperate with us, in our mutual address, rto bathinda has been written in place of rto sardulgarh, which is your fault, we want to tell you again that in the coming time, the challan of our car would be fine. If this is the responsibility of you and your company, then we want to request you again that now as soon as possible send our rc to us as soon as possible.
Thanks by:-

Mrs
A mail was received from your side stating that it will take 1 month for rc to be completed, but the validation of the certificate has already ended, if any kind of driving or anything else on the road gets fined while driving tomorrow. It will be your responsibility to bring to your attention that rc in our place and agency is ready in 1 month, know from your work car and behavior. So that you do not work properly we are doing and are not even able to cooperate with us, in our mutual address, rto bathinda has been written in place of rto sardulgarh, which is your fault, we want to tell you again that in the coming time, the challan of our car would be fine. If this is the responsibility of you and your company, then we want to request you again that now as soon as possible send our rc to us as soon as possible.
Thanks by:-
Amandeep singh [protected]

I own a renault duster car 2015 model and 15, 000km sparingly driven vehicle. It has a tight steering and clutch base i believe. You will be surprised i have spent close to 1l by changing clutch box 2 times, gear box once and now ac is not cooling for which they are quoting a huge sum... Moreover we have to call everyday to find the status of the car... Wrong information of the bill amount to myself and my husband... They don't give correct information and argue that they have informed me of the same... Have other vehicles which has not given me issues like this one... Will not recommend anyone to buy any car from renault...

Dear Renault, making plastic oil chamber for Kwid will not give you any benefit, if you think people will buy kwid and then the chamber guard separately from your service centre, if you think you earn profit by this you are wrong... you are wrong...

People prefer to buy some other car instead of doing all this hassle, ...

Please start making oil chamber with metal, this will increase your sales... Not the opposite...

I have very bad experience with this service center. I should rate them 0, unfortunately that option is not available. Renault kwid uses substandard battery that needs to be replaced within 2 years even scooty battery has better life. On top of it this mysore road bangalore service center provide wrong info when you put your car for servicing. For example they tell you over the phone that your car battery needs to be replaced without sharing the diagnostics report and demand your approval.in my case they shared tampered battery diagnostics report after 25 days however i asked it during the servicing. Also they ask for wiper replacement even there is no issue with the wiper. The service manager sunil has pathetic behavior. They try to grab as much money as possible from the customer in the name of servicing. At 3rd servicing i paid 12k for my kwid. They do not perform any quality check before delivering the car. And do not provide any warranty after servicing. I logged many complaint against this service center.

Hi

I bought a renault duster AMT RXZ In 2016. I like the car for its stability, drive quality on highways but there is a major problem with it's gear box. I expect more for something worth 15lacs on-road. After first service i started noticing shuddering/stuttering at low speeds (1st & 2nd gears) this shuddering/stuttering results in dramatic vibrations and jerks at speeds just above 5km/hr.. After multiple visits to renault service station and few basic trouble shooting performed on the car, the problem did not go away and it had become strenuous to drive in the city. Now the car has run 35000 kms and the shuddering is increasing.. Very disappointed with this issue.

If you really want to earn trust of your customer then please rectify my problem asap, my contact no is [protected]

I will wait for few days and then take next course of action if the issue is still not resolved

Thanks
Vamsi Bhargav

There is no help given by renault as they have suddenly closed many service center near dombivli. If we call them they transfer to road side assistance than they send person to do jump start the car where we expect technician he says to take car at service center which is 60kms away and if it gets break down than technician will come you have to call road side assistance. Wait for two hours on road. Worst service at the time when we purchase they promised lots to things
They don't care about customer they have changed more than 10 parts in my car in two years.

Hello renault team

I own renault kwid climber amt purchased on[protected]. (Chasis no.- meebba004h3477436), reg. No.- hr26dn9333.

I feel cheated to buy this car. I am very unsatisfied with renault service centre (Atul kataria chowk, gurgaon). Here are my concern
1. At my first service they stole the toolkit but i have just filed the normal complain still there is no action.
2. Recently my car went to the service centre for 3rd service on[protected] which was handled by mr. Amit soni (In service centre) the issue is given below:

A. When car service has been done and they drop my car then balancing and alignment was not done by them so i filed the complain to service centre.
B. They arrange the pick-up 2nd time to rectify the issue and when they dropped my car 2nd time the issue was not resolved.
C. After filing the complaint they again picked-up the car 3rd time by driver rohit and the issue still remained same and till then one more issue cropped up that car has automatically got turned off and malfunctioning happened in display and over racing too
D. After informing the complaint again 4th time they again picked up 4th time my car by mr. Rakesh so mr. Amit said sir your issue of balancing and alignment has been resolved and others too.
E. After receiving my car alignment was resolved but malfunction issue and over racing still occurred.
F. Till then i was pissed off and went to the service centre on[protected]th time in one month) your service manager (Mr. Sachin kadyan) handled my car and changed the accelerator paddle and said now “your car is fine and will not create any problem.’’
G. Yesterday on[protected] my car has again stopped and today[protected] i called your complain handling manager (Mr. Satbir singh) and general manager (Mr. Ashish) and they said now "sir i will take personally care of your car and arrange the pickup"

But now i am frustrated with your service centre i need a replacement of my car. I don’t want this vehicle this is purely defective piece. Please take this back and refund my money.

I am also going to file fir and a complaint in consumer court as well.

—
Thanks & regards
Jaideep gill c/o sandeep gill
+91-[protected]

I gave my car for battery and combination switch problem on31st october after keeping car for 3 hrs they said oil filter assembly along with cooler and coolant all having leakage all needs to be replaced i said ok then they didnt gave car and the nxt day they r sayibg my ac is bot cooling new prob btw when i was delivery car i was using ac and was perfectly fine just as i used everyday but now they saying it also has problem and the combination switch which they were supposed to replace didnt come so they said the car will be ready nxt day means 3rd day and then will say some other things not working like this they will go on the first day i came they said the total charges will be around 17000rs then the mxt day they said the il'll be around 36000 rs by the end to day they would say around 50000 and then so on till the mxt day i mean what kind of scam are u running i m fee up of this and i will charge a complain of this to the nearest police station and will definately charge a fraud case.

I have purchased car in lats yr 11/04/2018
Rc no - dl7cq2903
Driven - 23500

From lat 15 days faicng problem is that.. Car is not gettgin start, on every moring due to batter discharger automatially,

When we call to rsa they sent enginenr to start the car with external battery.. But on everyday we are facing same issue on daily basis,

Pls suggest.. Its a batery isue or somethung else,,
Is batery will be replaced within warranty or not?

Pls help

Regards
Ramakant
[protected]

Extremely bad experience buying a renault triber from vibrant motors kolkata... Will inform all my friends and known people to never buy a renault car... Booked a car and paid in full on 26th sept and the salesman informed that the car will be delivered within 3 to 4 days. But the car was not delivered. Then i was informed that it will be delivered after durga puja holidays. My first emi was also debited from my account. Again the sales rep informed that it will be delivered before diwali. Still it is not been done. Extremely irresponsible attitude by the dealer. This is the worst car buying experience in my life. I owned a ford, honda city and now own a mg hector but never had this kind of harassment and callous attitude of a dealer.

Hi,

I hv sent my vehicle in rudrapur center to check the starting problem and after that it was working fine but now again same issue came and i tried to check by open the bonut if my car and what i have found is totally unprofessional.
There is one box with many switches, which should be cover properly is left open by the service team.

Regards

This is regarding my complaint on clutch plate safety and quality issue (Ref. No:[protected]. I'm not satisfied with the mediocre response from renault customer support and anamalais motors private limited. I'm requesting you for the replacement or refund for this product.
I'm not sure how you are seeing my issue. This is serious to me. This is a car of price tag 16.5 lacs and it costs another 53000 for mere 3000kms range. And all you guys could do is blaming my drive style without addressing the issue properly.
Let me elaborate what happened on the incident date. On 18/10/2019 i was returning from hospital, within 3km range, smoke developed under bonnet, we were worried that car would catch fire and stopped instantly to check. Then we handed over the car to anamalais motor private ltd. For inspection. Since then i'm only following the status of my vehicle. There was no proper communication from them. After i enquired many time, they told me that the issue was with clutch plate burnout and flywheel. They further added that these items won't come under warranty, and that i have to pay 50000 for the repair.
The car is just 4 months old and the odo is at only 2700+ kms. The service manager asked me to send a mail on the issue and he would communicate the renault technical team regarding this. And he replied that renault had disagreed this as manufacturing defect and they haven't faced any issue like this on other products delivered. But i strongly suspect that my car is a faulty product, since purchase i have not done any modification or adjustment on clutch or clutch lever. Now i come to know from the service manager they also didn't do anything with the clutch on the first service. Then all i could think of only is this clutch is a defective product or it is assembled such a way to wear out quickly and burn.
How am i liable to this faulty product. The service manager and co ordinator tried to preach me on clutch driving, the co ordinator told me that he had seen almost 50 cases on 500km range clutch failure on renault kwid on first time drivers. If he had told me this prior i would have picked tata harrier over renault duster. I'm well aware of clutch driving and the consequences, i'm not a new driver and i've been driving for last 12 years. And of course i didn't purchase 5 lakh kwid but so called best built off-road vehicle (Duster). As i've told them this they are telling this as special case and they would communicate renault for discounted rate on repair. Why should i pay the price unnecessarily.
Renault representative repeatedly told me, all fault is on my driving style and road condition only. If you still doubt my driving style, i request you to provide me another car and try me for 3000 kms (Or whatever range you suggest) and prove me as i'm not a qualified driver.
Regarding road condition, you are marketing this car as all terrain vehicle. Still i hadn't taken this car for long drive, and i barely drove in traffic. I have not even started the purpose of this purchase.
How am i supposed to fit my head into the clutch assembly to assure it is assembled properly?
On what scale you measure the quality of clutch plates and flywheel?
If there is no warranty or specific limit how can i be confident that it won't wear within next 3000kms?
Where is the safety aspect? When we reached the service centre at the time of incident every one around the car got panicked, as like the car would blast.
What if the car had caught fire after the smoke and we got injured?
I've lost total trust on this car. So again i'm requesting you for the replacement or refund for this product.
I need your immediate response, don't try to make conference call with the anamallai's service dealers again, it's of no use as they have admitted they had tried their level best on this issue and it is totally on renault's decision. And there is no proper response through out the follow up process. Especially ther is a customer relationship manager mr. Hari babu. The renault customer service tried to arrange a conference call with him, he didn't pick the call. We received his mobile number ([protected]) from the representative, and we called him many times. He was either busy or won't pick our calls. There's still not even a single reply came from him yet.

Dear sir/madam,
I vimal pravin patel, from surat gujarat, is owing renault kwid climber top model reg no - gj05 ra 0882, ch no - meebba004h3477047 year of purchase april 2017, would like to inform you that while driving the car last week on saturday 12/10/2019 at about 9.30 pm suddenly the car was not able to start after i parked... So i called the road /ide srvice and a person came with a battery and tried to start it but he was unable to start... So they requested to tow the car to the service center for further checking... On asking to the customer case whether any charges would be applicable... So on response he said no charges will be applicable as your car is in 4 years warranty period... So i allowed them to tow my car to the service center... After 2 days i got call from surat hazira service centre that some major part is not working called clutch box in my automatic car so you need to pay 20, 000 + charges for it... On asking about the warranty they told that it wont be covered in warranty... As my service no 3 was pending with the company... To be very frank, i was in a big financial problem during that period as a lost my job as no income was there so because of which i was not able to do service no 3 during that period... Also since the car is still in the warranty period so i request the company to please do the needy with me... As allow to please replace the part on company's replacement warranty...
Once again i request the company to please cover it in warranty period... As a goodwill gesture from the company to the customer.. As the car is still in warranty.. And the car is still at the service center surat hazira.
Thanking you yours faithfully
Vimal patel
[protected], [protected]